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GOODWILL AND IMPAIRMENT | 12 Months Ended
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Dec. 31, 2011
GOODWILL AND IMPAIRMENT [ABSTRACT] |
GOODWILL AND IMPAIRMENT | (6) GOODWILL AND IMPAIRMENT Goodwill consisted of the fo llowing (amounts in thousands):
|  | December 31, 2010 |  | Acquisitions |  | Impairments |  | Effect of Foreign Currency |  | December 31, 2011
North American BPO | $ | 35,885 |  | $ | 18,516 |  | $ | - |  | $ | - |  | $ | 54,401
International BPO |  | 16,822 |  |  | 44 |  |  | - |  |  | (423) |  |  | 16,443
| Total | $ | 52,707 |  | $ | 18,560 |  | $ | - |  | $ | (423) |  | $ | 70,844
|  | December 31, 2009 |  | Acquisitions |  | Impairments |  | Effect of Foreign Currency |  | December 31, 2010
North American BPO | $ | 35,885 |  | $ | - |  | $ | - |  | $ | - |  | $ | 35,885
International BPO |  | 9,365 |  |  | 7,251 |  |  | - |  |  | 206 |  |  | 16,822
| Total | $ | 45,250 |  | $ | 7,251 |  | $ | - |  | $ | 206 |  | $ | 52,707
Impairment The Company performs a goodwill impairment test on at least an annual basis. The Company conducts its annual goodwill impairment test during the fourth quarter, or more frequently, if indicators of impairment exist. As discussed in Note 2, the FASB amended its guidance to simplify testing goodwill for impairment. The amended guidance allows an entity to first assess qualitative factors to determine whether it is necessary to perform the two-step quantitative goodwill impairment test. If an entity determines that as a result of the qualitative assessment that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, then the quantitative test is required. Otherwise, no further testing is required. The Company has six reporting units with goodwill. The fair value of four of the Company's reporting units was substantially in excess of its estimated carrying value as of the most recent quantitative analysis of goodwill impairment performed in the fourth quarter of 2010. There have been no triggering events or changes in circumstances since that quantitative analysis to indicate that the fair value of any of these reporting units would be less than their carrying amount. The Company performed a qualitative assessment of the goodwill by reporting unit in the fourth quarter 2011. In assessing the qualitative factors, the Company considered factors including but not limited to, economic, market and industry conditions, cost factors, changes in business strategy, earnings multiples, and budgeted-to-actual performance of revenue and gross margin from prior year. Based on this assessment, the Company concluded that it was more likely than not that the fair value of each of the four reporting units exceeded its carrying value. As such, it was not necessary to perform a quantitative impairment analysis, and the Company concluded that these reporting units were not impaired as of December 31, 2011 or 2010. For the Company's remaining reporting units, a quantitative assessment was performed. The quantitative assessment of goodwill includes comparing a reporting unit's calculated fair value to its carrying value. The calculation of fair value requires significant judgments including estimation of future cash flows, which is dependent on internal forecasts, estimation of the long-term rate of growth for the businesses, the useful life over which cash flows will occur and determination of the Company's weighted average cost of capital. Changes in these estimates and assumptions could materially affect the determination of fair value and/or conclusions on goodwill impairment for each reporting unit. As of December 31, 2011, the Company concluded that the fair value of each of the remaining reporting units was in excess of its carrying value and the goodwill in those reporting units was not impaired.

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- Definition The entire disclosure for goodwill. + References No definition available. + Details
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