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SEGMENT INFORMATION | 12 Months Ended
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Dec. 31, 2011
SEGMENT INFORMATION [Abstract] |
SEGMENT INFORMATION | (3) SEGMENT INFORMATION The Company's BPO business provides outsourced business process, consulting, technology services and customer management services for a variety of industries through global delivery centers and represents 100% of total annual revenue. T he Company's North American BPO segment is comprised of sales to all clients based in North America (encompassing the U.S. and Canada), while the Company's International BPO segment is comprised of sales to clients based in coun tries outside of North America. The Company allocates to each se gment its portion of corporate operating expenses. All inter– company transactions between the reported segments for the periods presented have been eliminated. The following tables present certain financial data by segment (amounts in thousands):
|  |  | As of and for the
|  |  | Year Ended December 31,
|  |  | 2011 |  |  | 2010 |  |  | 2009
Revenue |  |  |  |  |  |  |  |
North American BPO | $ | 832,414 |  | $ | 824,265 |  | $ | 886,738
International BPO |  | 346,974 |  |  | 270,641 |  |  | 281,177
| Total | $ | 1,179,388 |  | $ | 1,094,906 |  | $ | 1,167,915
Depreciation and amortization |  |  |  |  |  |  |  |
North American BPO | $ | 33,347 |  | $ | 38,652 |  | $ | 39,603
International BPO |  | 11,542 |  |  | 11,566 |  |  | 17,388
| Total | $ | 44,889 |  | $ | 50,218 |  | $ | 56,991
Income (loss) from operations |  |  |  |  |  |  |  |
North American BPO | $ | 82,695 |  | $ | 83,762 |  | $ | 111,497
International BPO |  | 10,759 |  |  | (10,017) |  |  | (10,788)
| Total | $ | 93,454 |  | $ | 73,745 |  | $ | 100,709
Capital expenditures |  |  |  |  |  |  |  |
North American BPO | $ | 25,564 |  | $ | 19,899 |  | $ | 22,892
International BPO |  | 13,103 |  |  | 6,901 |  |  | 2,081
| Total | $ | 38,667 |  | $ | 26,800 |  | $ | 24,973
Assets |  |  |  |  |  |  |  |
North American BPO | $ | 482,828 |  | $ | 417,632 |  | $ | 450,434
International BPO |  | 264,150 |  |  | 242,991 |  |  | 189,733
| Total | $ | 746,978 |  | $ | 660,623 |  | $ | 640,167
Goodwill |  |  |  |  |  |  |  |
North American BPO | $ | 54,401 |  | $ | 35,885 |  | $ | 35,885
International BPO |  | 16,443 |  |  | 16,822 |  |  | 9,365
| Total | $ | 70,844 |  | $ | 52,707 |  | $ | 45,250
The following tables present certain financial data based upon the geographic location where the services are provided (amounts in thousands):
|  | As of and for the
|  | Year Ended December 31,
|  | 2011 |  |  | 2010 |  |  | 2009
Revenue |  |  |  |  |  |  |  |
United States | $ | 405,424 |  | $ | 406,652 |  | $ | 411,438
Philippines |  | 336,710 |  |  | 292,726 |  |  | 309,793
Latin America |  | 206,986 |  |  | 203,420 |  |  | 200,486
Europe / Middle East / Africa |  | 161,782 |  |  | 120,643 |  |  | 138,290
Canada |  | 51,186 |  |  | 52,396 |  |  | 82,500
Asia Pacific |  | 17,300 |  |  | 19,069 |  |  | 25,408
Total | $ | 1,179,388 |  | $ | 1,094,906 |  | $ | 1,167,915
Property, plant and equipment, gross |  |  |  |  |  |  |  |
United States | $ | 280,469 |  | $ | 274,335 |  | $ | 260,243
Philippines |  | 100,048 |  |  | 88,513 |  |  | 79,898
Latin America |  | 81,070 |  |  | 88,984 |  |  | 85,662
Europe / Middle East / Africa |  | 20,186 |  |  | 25,261 |  |  | 24,517
Canada |  | 25,788 |  |  | 29,697 |  |  | 43,408
Asia Pacific |  | 27,630 |  |  | 27,100 |  |  | 24,610
Total | $ | 535,191 |  | $ | 533,890 |  | $ | 518,338
Other long-term assets |  |  |  |  |  |  |  |
United States | $ | 41,889 |  | $ | 14,417 |  | $ | 15,127
Philippines |  | 3,852 |  |  | 2,906 |  |  | 2,042
Latin America |  | 1,048 |  |  | 1,143 |  |  | 1,107
Europe / Middle East / Africa |  | 13,686 |  |  | 17,241 |  |  | 1,384
Canada |  | 212 |  |  | 113 |  |  | 164
Asia Pacific |  | 1,466 |  |  | 1,626 |  |  | 1,147
Total | $ | 62,153 |  | $ | 37,446 |  | $ | 20,971

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 12 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8595-108599 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8538-108599 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 33 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8971-108599 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 34 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8981-108599 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 29 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8864-108599 Reference 6: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8380-108599 Reference 7: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 35 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8984-108599 Reference 8: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9038-108599 Reference 9: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8933-108599 Reference 10: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 131 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 11: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8906-108599 Reference 12: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 26 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8844-108599 Reference 13: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9031-108599 Reference 14: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 42 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e9054-108599 Reference 15: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8924-108599 + Details
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