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Consolidated Statements of Operations and Comprehensive Income (USD $) | 12 Months Ended
--- | ---
Dec. 31, 2011 | Dec. 31, 2010 | Dec. 31, 2009
Consolidated Statements of Operations and Comprehensive Income [Abstract] |  |  |
Revenue | $ 1,179,388 | $ 1,094,906 | $ 1,167,915
Operating expenses |  |  |
Cost of services (exclusive of depreciation and amortization presented separately below) | 848,362 | 789,697 | 820,517
Selling, general and administrative | 188,802 | 165,812 | 180,039
Depreciation and amortization | 44,889 | 50,218 | 56,991
Restructuring charges, net | 3,651 | 13,476 | 5,072
Impairment losses | 230 | 1,958 | 4,587
Total operating expenses | 1,085,934 | 1,021,161 | 1,067,206
Income from operations | 93,454 | 73,745 | 100,709
Other income (expense) |  |  |
Interest income | 3,064 | 2,129 | 2,634
Interest expense | (5,118) | (3,161) | (3,158)
Other income (expense), net | 154 | 9,256 | 2,858
Total other income (expense) | (1,900) | 8,224 | 2,334
Income before income taxes | 91,554 | 81,969 | 103,043
Provision for income taxes | (13,279) | (28,431) | (27,477)
Net income | 78,275 | 53,538 | 75,566
Net income attributable to noncontrolling interest | (4,101) | (3,664) | (3,812)
Net income attributable to TeleTech stockholders | 74,174 | 49,874 | 71,754
Other comprehensive income (loss) |  |  |
Foreign currency translation adjustments | (12,596) | 8,080 | 18,231
Derivatives valuation, net of tax | (12,942) | 2,623 | 25,647
Other | (655) | (792) | 0
Total comprehensive income | 52,082 | 63,449 | 119,444
Comprehensive income attributable to noncontrolling interest | (3,716) | (3,754) | (4,157)
Comprehensive income attributable to TeleTech stockholders | $ 48,366 | $ 59,695 | $ 115,287
Weighted average shares outstanding |  |  |
Basic | 56,669 | 60,361 | 62,891
Diluted | 57,963 | 61,792 | 64,238
Net income per share attributable to TeleTech stockholders |  |  |
Basic | $ 1.31 | $ 0.83 | $ 1.14
Diluted | $ 1.28 | $ 0.81 | $ 1.12

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- Definition Number of [basic] shares or units, after adjustment for contingently issuable shares or units and other shares or units not deemed outstanding, determined by relating the portion of time within a reporting period that common shares or units have been outstanding to the total time in that period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 260 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=6371337&loc=d3e3550-109257 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 260 -SubTopic 10 -Section 45 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=6920599&loc=d3e1448-109256 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 128 -Paragraph 171 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Glossary Weighted-Average Number of Common Shares Outstanding -URI http://asc.fasb.org/extlink&oid=6528421 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 128 -Paragraph 40 -Subparagraph a -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 6: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 128 -Paragraph 8 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 7: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Emerging Issues Task Force (EITF) -Number 07-4 -Paragraph 4 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. + Details
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Namespace Prefix: | us-gaap_
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Period Type: | duration