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INCOME TAXES | 12 Months Ended
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Dec. 31, 2011
INCOME TAXES [Abstract] |
INCOME TAXES | (11) INCOME TAXES The sources of pre-tax accounting income are as follows (amounts in thousands):
|  |  | Year Ended December 31,
|  | 2011 |  | 2010 |  | 2009
Domestic | $ | 3,225 |  | $ | 19,891 |  | $ | 34,791
Foreign |  | 88,329 |  |  | 62,078 |  |  | 68,252
| Total | $ | 91,554 |  | $ | 81,969 |  | $ | 103,043
The components of the Company's P rovision for income taxes are as follows (amounts in thousands):
|  |  |  | Year Ended December 31,
|  |  | 2011 |  | 2010 |  | 2009
Current provision |  |  |  |  |  |  |  |
| Federal | $ | (10,371) |  | $ | 9,612 |  | $ | 7,751
| State |  | 297 |  |  | 1,391 |  |  | (317)
| Foreign |  | 21,695 |  |  | 20,458 |  |  | 13,977
|  | Total current provision |  | 11,621 |  |  | 31,461 |  |  | 21,411
Deferred provision (benefit) |  |  |  |  |  |  |  |
| Federal |  | (838) |  |  | (128) |  |  | 7,027
| State |  | (44) |  |  | (17) |  |  | 460
| Foreign |  | 2,540 |  |  | (2,885) |  |  | (1,421)
|  | Total deferred provision (benefit) |  | 1,658 |  |  | (3,030) |  |  | 6,066
|  | Total provision for income taxes | $ | 13,279 |  | $ | 28,431 |  | $ | 27,477
The following reconciles the Company's effective tax rate to the federal statutory rate (amounts in thousands):
|  |  |  | Year Ended December 31,
|  |  | 2011 |  | 2010 |  | 2009
Income tax per U.S. federal statutory rate (35%) | $ | 32,044 |  | $ | 28,689 |  | $ | 36,084
| State income taxes, net of federal deduction |  | 875 |  |  | 2,079 |  |  | 1,015
| Change in valuation allowances |  | (79) |  |  | 5,645 |  |  | (2,855)
| Foreign income taxes at different rates than the U.S. |  | (18,136) |  |  | (12,499) |  |  | (12,812)
| Foreign withholding taxes |  | 2,177 |  |  | 989 |  |  | 3,402
| Increase to current/deferred tax assets due to |  |  |  |  |  |  |  |
|  | implementation of tax planning strategies |  | - |  |  | (4,910) |  |  | -
| Losses in international markets without tax benefits |  | 1,094 |  |  | 964 |  |  | 856
| Nondeductible compensation under Section 162(m) |  | 2,408 |  |  | 1,002 |  |  | 1,162
| Liabilities for uncertain tax positions |  | 1,875 |  |  | (2,695) |  |  | 401
| Permanent difference related to foreign exchange gains |  | (45) |  |  | (46) |  |  | (110)
| (Income)/losses of foreign branch operations |  | 70 |  |  | 2,340 |  |  | (78)
| Non-taxable earnings of minority interest |  | 390 |  |  | (603) |  |  | (434)
| Foreign dividend less foreign tax credits |  | (5,294) |  |  | 5,344 |  |  | -
| Increase in deferred tax liability - branch losses in UK |  | 18 |  |  | 2,586 |  |  | -
| Increase to deferred tax asset - change in state tax rate |  | - |  |  | (588) |  |  | -
| IRS settlement on prior year refund claims |  | (11,700) |  |  | - |  |  | -
| Canada CRA tax decision |  | 8,680 |  |  | - |  |  | -
| Other |  | (1,098) |  |  | 134 |  |  | 846
Income tax per effective tax rate | $ | 13,279 |  | $ | 28,431 |  | $ | 27,477
The Company's deferred income tax assets and liabilities are summarized as follows (amounts in thousands):
|  |  |  | Year Ended December 31,
|  |  |  | 2011 |  | 2010
Deferred tax assets, gross |  |  |  |  |  |
| Accrued workers compensation, deferred compensation |  |  |  |  |  |
|  | and employee benefits |  | $ | 4,720 |  | $ | 2,337
| Allowance for doubtful accounts, insurance and other accruals |  |  | 6,017 |  |  | 8,402
| Depreciation and amortization |  |  | 8,377 |  |  | 12,579
| Amortization of deferred rent liabilities |  |  | 1,472 |  |  | 2,624
| Net operating losses |  |  | 15,932 |  |  | 19,126
| Equity compensation |  |  | 7,389 |  |  | 7,010
| Customer acquisition and deferred revenue accruals |  |  | 10,252 |  |  | 1,905
| Federal and state tax credits, net |  |  | 15,965 |  |  | 18,450
| Contract acquisition costs |  |  | - |  |  | 241
| Unrealized losses on derivatives |  |  | 2,679 |  |  | -
| Other |  |  | 11,284 |  |  | 5,431
|  | Total deferred tax assets, gross |  |  | 84,087 |  |  | 78,105
| Valuation allowances |  |  | (16,555) |  |  | (22,636)
|  | Total deferred tax assets, net |  |  | 67,532 |  |  | 55,469
Deferred tax liabilities |  |  |  |  |  |
| Long-term lease obligations |  |  | (23) |  |  | (28)
| Unrealized gains on derivatives |  |  | - |  |  | (4,810)
| Contract acquisition costs |  |  | (6,015) |  |  | -
| Future losses in UK |  |  | (4,571) |  |  | (4,554)
| Other |  |  | (5,349) |  |  | (5,157)
|  | Total deferred tax liabilities |  |  | (15,958) |  |  | (14,549)
|  | Net deferred tax assets |  | $ | 51,574 |  | $ | 40,920
T he Company periodically reviews the likelihood that deferred tax assets will be realized in future tax periods under the “more likely than not” criteria. I n making this judgment, the Company evaluates all available evidence, both positive and negative, to determine whether, based on the weight of that evidence, a valuation allowance is required. As of December 31, 2011 the Company had approximately $42.2 million of net deferred tax assets in the U.S. and $25.9 million of net deferred tax assets related to certain international locations whose recoverability is dependent upon their future profitability. As of December 31, 2011 the def erred tax valuation allowance was $16.6 million and related primarily to tax losses in foreign jurisdictions and U.S. federal and state tax credits which do not meet the “more-likely-t han-not” standard under current accounting guidance. The utilization of these state tax credits are subject to numerous factors including various expiration dates, generation of future taxable income over extended periods of time and state income tax apportionment factors which are subject to change. When there is a change in judgment concerning the recovery of deferred tax assets in future periods, a valuation allowance is recorded into earnings during the quarter in which the change in judgment occurred. In 2011, the Company made adjustments to its deferred tax assets and corresponding valuation allowances. The net reduction to the valuation allowance of $6.1 million was due to a $3.7 million decrease in certain state credits and NOLs that do not meet the “more-likely-than-not” standard; a $2.4 million decrease due to the dissolution of South Africa, a $0.8 million increase in valuation allowance in Spain for deferred tax assets that do not meet the “more-likely-than-not” standard; a $1.3 million decrease in the valuation allowance related to certain federal tax credits; and a $0.5 million increase in the valuation allowance in certain other foreign jurisdictions. On February 20, 2011, the Company received notice of an adverse decision by the Canadian Revenue Agency (“CRA”) in regards to the Company's attempt to recover taxes paid to Canada with respect to the years 2001 and 2002. In 2005, through the Competent Authority process, the Company sought relief under the United States-Canada Income Tax Convention for avoidance of double taxation arising from adjustments to the taxable income originally reported to these jurisdictions. Consistent with accounting for tax positions that no longer meet the recognition criteria, the Company derecognized income tax positions totaling $8.6 million through income tax expense in the first quarter of 2011. The Company continues to believe in the merits of its claim for which it sought relief from double taxation through the Competent Authority process. In response the Company has filed for Judicial Review in the Federal Court of Canada seeking a writ of mandamus to compel the CRA to accept the Company's application for Competent Authority consideration. On December 20, 2011, the Company received written notice from the Internal Revenue Service that the Joint Committee on Taxation has completed its consideration of the mediated settlement reached with the IRS concerning tax refund claims and taken no exception to the conclusions reached. During 2011, the Company recognized, as a reduction to income tax expense, income tax positions (includi ng interest net of tax) of $11.7 millio n related to these claims. The C ompany expects to collect these refunds during the first quarter of 2012. As of December 31, 2011, after consideration of all tax loss and tax credit carry back opportunities, the Company had net tax loss carry forwards expiring as follows (amounts in thousands):
2012 |  | $ | 45
2013 |  |  | 359
2014 |  |  | 4,047
2015 |  |  | 4,834
2016 |  |  | 10,329
After 2016 |  |  | 17,811
| Total |  | $ | 37,425
As of December 31, 2011, domestically, the Company had federal tax credit carry forwards in the amount of $6.1 million that if unused will expire in 2020 and $4.7 million that if unused will expire in 2021. The Company also had state tax credit carry-forwards of $5.2 million that if unused will expire between 201 2 and 202 3. As of December 31, 2011 the cumulative amount of foreign earnings considered permanently invested outside the U.S. was $223.1 million. Those earnings do not include earnings from certain subsidiaries which the Company intends to repatriate to the U.S. or are otherwise considered available for distribution to the U.S. Accordingly, no provision for U.S. federal or state income taxes or foreign withholding taxes has been provided on these undistributed earnings. If these earnings become taxable in the U.S, the Company would be subject to incremental tax expense, after any applicable foreign tax credit, and foreign withholding tax expense. It is not practicable to estimate the additional taxes that may become payable upon the eventual remittance of these foreign earnings. The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the governments of the Philippines and Costa Rica. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted 14 separate agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2011 and 2013. The aggregate effect on income tax expense for the years ended December 31, 2011, 2010 and 2009 was approximately $14.0 million, $7.6 million and $8.9 million, respectively, which had a favorable impact on diluted net income per share of $0.25, $0.13 and $0.14, respectively. Accounting for Uncertainty in Income Taxes In accordance with ASC 740, the Company has recorded a reserve for uncertain tax positions. The total amount of interest and penalties recognized in the accompanying Consolidated Statements of Operations and Comprehensive Income as of December 31, 2011, 2010 and December 31, 2009 was approximately $0.1 million $0.1 million and $0.1 million, respectively, and the total amount of interest and penalties recognized in the accompanying Consolidated Balance Sheets as of December 31, 2011 and 2010 was approximately $0.6 million and $0.5 million, respectively. The Company ha d a reserve for uncertain tax benefits, on a net basis, of $3.3 million and $9.0 million for the years ended December 31, 2011 and 2010, respectively. The liability for uncertain tax positions was reduced by $0.4 million for tax position s that w ere resolved favorably or expired. It was also reduced by $8.1 million on account of new information used in the measurement of an unrecognized tax benefit. The tabular reconciliation of the reserve for uncertain tax benefits on a gross basis for the year ended December 31, 2011 is presented below (amounts in thousands):
Balance as of December 31, 2008 |  | $ | 21,918
| Additions for current year tax positions |  |  | 352
| Reductions in prior year tax positions |  |  | (238)
Balance as of December 31, 2009 |  |  | 22,032
| Additions for current year tax positions |  |  | 28
| Reductions in prior year tax positions |  |  | (13,025)
Balance as of December 31, 2010 |  |  | 9,035
| Additions for current year tax positions |  |  | 2,202
| Reductions in prior year tax positions |  |  | (8,502)
Balance as of December 31, 2011 |  | $ | 2,735
At December 31, 2011, the amount of uncertain tax benefits that, if recognized, would reduce tax expense was $2.7 million. Within the next 12 months, it is reasonably possible that unrecognized tax benefits may decrease by $0.5 million as the result of the expiration of various statutes of limitation. The Company and its domestic and foreign subsidiaries (including Percepta LLC and its domestic and foreign subsidiaries) file income tax returns as required in the U.S. federal jurisdiction and various state and foreign jurisdictions. The following table presents the major tax jurisdictions and tax years that are open as of December 31, 2011 and subject to examination by the respective tax authorities:
Tax Jurisdiction | Tax Year Ended
United States | 2002 to 2004 and 2008 to present
Argentina | 2006 to present
Australia | 2006 to present
Brazil | 2003 to present
Canada | 2005 to present
Mexico | 2006 to present
Philippines | 2008 to present
Spain | 2007 to present
The Company's U.S. income tax returns filed for the tax years ending December 31, 2002 through 2004, and 200 8 to present, remain open tax years subject to IRS audit. The Company has been notified of the intent to audit, or is currently under audit of income taxes in the Philippines. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect o n the Company's Consolidated Financial Statements.

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- Definition The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32537-109319 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 109 -Paragraph 136, 172 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 109 -Paragraph 43, 44, 45, 46, 47, 48, 49 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 08 -Paragraph h -Article 4 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 3 -URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32559-109319 Reference 6: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 9 -URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32639-109319 Reference 7: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=6907707&loc=d3e32718-109319 Reference 8: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 235 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.4-08.(h)) -URI http://asc.fasb.org/extlink&oid=6881521&loc=d3e23780-122690 + Details
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