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SEGMENT INFORMATION (TABLES) | 6 Months Ended
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Jun. 30, 2012
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Three Months Ended June 30, 2012 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 229,401 |  | $ | - |  | $ | 229,401 |  | $ | 5,890 |  | $ | 28,563
Customer Growth Services |  | 24,409 |  |  | - |  |  | 24,409 |  |  | 631 |  |  | 4,212
Customer Technology Services |  | 25,578 |  |  | (622) |  |  | 24,956 |  |  | 678 |  |  | 4,103
Customer Strategy Services |  | 10,347 |  |  | (315) |  |  | 10,032 |  |  | 341 |  |  | 316
| Total segments |  | 289,735 |  |  | (937) |  |  | 288,798 |  |  | 7,540 |  |  | 37,194
Corporate |  | - |  |  | - |  |  | - |  |  | 2,689 |  |  | (30,748)
| Total | $ | 289,735 |  | $ | (937) |  | $ | 288,798 |  | $ | 10,229 |  | $ | 6,446
Three Months Ended June 30, 2011 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 248,207 |  | $ | - |  | $ | 248,207 |  | $ | 7,305 |  | $ | 49,588
Customer Growth Services |  | 23,483 |  |  | - |  |  | 23,483 |  |  | 766 |  |  | 4,594
Customer Technology Services |  | 11,660 |  |  | - |  |  | 11,660 |  |  | 448 |  |  | 3,156
Customer Strategy Services |  | 10,286 |  |  | - |  |  | 10,286 |  |  | 309 |  |  | 1,309
| Total segments |  | 293,636 |  |  | - |  |  | 293,636 |  |  | 8,828 |  |  | 58,647
Corporate |  | - |  |  | - |  |  | - |  |  | 2,595 |  |  | (34,018)
| Total | $ | 293,636 |  | $ | - |  | $ | 293,636 |  | $ | 11,423 |  | $ | 24,629
Six Months Ended June 30, 2012 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 464,277 |  | $ | - |  | $ | 464,277 |  | $ | 12,030 |  | $ | 74,269
Customer Growth Services |  | 47,173 |  |  | - |  |  | 47,173 |  |  | 1,196 |  |  | 5,291
Customer Technology Services |  | 52,062 |  |  | (1,553) |  |  | 50,509 |  |  | 1,465 |  |  | 7,808
Customer Strategy Services |  | 20,709 |  |  | (1,216) |  |  | 19,493 |  |  | 690 |  |  | 847
| Total segments |  | 584,221 |  |  | (2,769) |  |  | 581,452 |  |  | 15,381 |  |  | 88,215
Corporate |  | - |  |  | - |  |  | - |  |  | 4,964 |  |  | (63,019)
| Total | $ | 584,221 |  | $ | (2,769) |  | $ | 581,452 |  | $ | 20,345 |  | $ | 25,196
Six Months Ended June 30, 2011 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 494,280 |  | $ | - |  | $ | 494,280 |  | $ | 15,736 |  | $ | 97,839
Customer Growth Services |  | 45,626 |  |  | - |  |  | 45,626 |  |  | 1,552 |  |  | 7,576
Customer Technology Services |  | 16,317 |  |  | - |  |  | 16,317 |  |  | 517 |  |  | 5,868
Customer Strategy Services |  | 18,392 |  |  | - |  |  | 18,392 |  |  | 607 |  |  | 1,773
| Total segments |  | 574,615 |  |  | - |  |  | 574,615 |  |  | 18,412 |  |  | 113,056
Corporate |  | - |  |  | - |  |  | - |  |  | 4,609 |  |  | (66,937)
| Total | $ | 574,615 |  | $ | - |  | $ | 574,615 |  | $ | 23,021 |  | $ | 46,119
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2012 |  | 2011 |  | 2012 |  | 2011
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 7,336 |  | $ | 4,958 |  | $ | 12,982 |  | $ | 7,079
| Customer Growth Services |  | 524 |  |  | 94 |  |  | 893 |  |  | 200
| Customer Technology Services |  | 375 |  |  | 45 |  |  | 701 |  |  | 115
| Customer Strategy Services |  | 18 |  |  | - |  |  | 84 |  |  | 138
| Corporate |  | 2,741 |  |  | 3,395 |  |  | 2,818 |  |  | 4,830
|  | Total | $ | 10,994 |  | $ | 8,492 |  | $ | 17,478 |  | $ | 12,362
|  |  | June 30, 2012 |  | December 31, 2011 |  |  |  |
Total Assets |  |  |  |  |  |  |
| Customer Management Services | $ | 496,401 |  | $ | 479,818 |  |  |  |  |  |
| Customer Growth Services |  | 46,241 |  |  | 50,950 |  |  |  |  |  |
| Customer Technology Services |  | 77,865 |  |  | 70,745 |  |  |  |  |  |
| Customer Strategy Services |  | 50,339 |  |  | 42,882 |  |  |  |  |  |
| Corporate |  | 114,106 |  |  | 102,583 |  |  |  |  |  |
|  | Total | $ | 784,952 |  | $ | 746,978 |  |  |  |  |  |
|  |  | June 30, 2012 |  | December 31, 2011 |  |  |  |
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 20,228 |  | $ | 20,594 |  |  |  |  |  |
| Customer Growth Services |  | 24,439 |  |  | 24,439 |  |  |  |  |  |
| Customer Technology Services |  | 19,648 |  |  | 18,516 |  |  |  |  |  |
| Customer Strategy Services |  | 7,742 |  |  | 7,295 |  |  |  |  |  |
|  | Total | $ | 72,057 |  | $ | 70,844 |  |  |  |  |  |
Schedule of Revenue by Geographic Area |
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2012 |  | 2011 |  | 2012 |  | 2011
Revenue |  |  |  |  |  |  |  |  |  |  |
| United States | $ | 111,857 |  | $ | 94,184 |  | $ | 222,433 |  | $ | 178,813
| Philippines |  | 83,336 |  |  | 85,519 |  |  | 162,002 |  |  | 169,026
| Latin America |  | 46,259 |  |  | 53,066 |  |  | 94,155 |  |  | 108,664
| Europe / Middle East / Africa |  | 33,085 |  |  | 44,013 |  |  | 71,450 |  |  | 83,771
| Canada |  | 10,288 |  |  | 13,047 |  |  | 23,241 |  |  | 25,845
| Asia Pacific |  | 3,973 |  |  | 3,807 |  |  | 8,171 |  |  | 8,496
|  | Total | $ | 288,798 |  | $ | 293,636 |  | $ | 581,452 |  | $ | 574,615

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