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DERIVATIVES (TABLES) | 6 Months Ended
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Jun. 30, 2012
DERIVATIVES [ABSTRACT] |
Schedule of Cash Flow Hedges OCI Rollforward |
| Three Months Ended June 30, |  | Six Months Ended June 30,
| 2012 |  | 2011 |  | 2012 |  | 2011
Aggregate unrealized net gain (loss) at beginning of period | $ | 1,245 |  | $ | 5,634 |  | $ | (5,852) |  | $ | 7,091
Add: Net gain/(loss) from change in fair value of cash flow hedges |  | 2,024 |  |  | (3,189) |  |  | 9,095 |  |  | (2,431)
Less: Net (gain)/loss reclassified to earnings from effective hedges |  | (305) |  |  | (1,934) |  |  | (279) |  |  | (4,149)
Aggregate unrealized net gain (loss) at end of period | $ | 2,964 |  | $ | 511 |  | $ | 2,964 |  | $ | 511
Schedule of Notional Amounts of Outstanding Cash Flow Hedges |
As of June 30, 2012 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  | % Maturing in the Next 12 Months |  | Contracts Maturing Through
Canadian Dollar |  | 15,250 |  | $ | 14,740 |  |  | 78.7 | % |  | March 2014
Costa Rican Colon |  | 500,000 |  |  | 963 |  |  | 100.0 | % |  | August 2012
Philippine Peso |  | 11,270,000 |  |  | 255,746 | (1) |  | 56.9 | % |  | December 2015
Mexican Peso (Forwards) |  | 1,322,500 |  |  | 95,791 |  |  | 50.5 | % |  | December 2015
Mexican Peso (Collars) |  | 70,149 |  |  | 6,000 | (3) |  | 100.0 | % |  | December 2012
British Pound Sterling |  | 6,162 |  |  | 9,628 | (2) |  | 66.6 | % |  | June 2014
New Zealand Dollars |  | 726 |  |  | 550 |  |  | 100.0 | % |  | June 2013
|  |  |  | $ | 383,418 |  |  |  |  |  |
As of December 31, 2011 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  |  |  |  |
Canadian Dollar |  | 25,750 |  | $ | 25,137 |  |  |  |  |  |
Costa Rican Colon |  | 2,000,000 |  |  | 3,874 |  |  |  |  |  |
Philippine Peso |  | 13,304,000 |  |  | 301,361 | (1) |  |  |  |  |
Mexican Peso (Forwards) |  | 1,081,000 |  |  | 80,735 |  |  |  |  |  |
Mexican Peso (Collars) |  | 140,298 |  |  | 12,000 | (4) |  |  |  |  |
British Pound Sterling |  | 8,808 |  |  | 13,822 | (2) |  |  |  |  |
|  |  |  | $ | 436,929 |  |  |  |  |  |
(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2012 and December 31, 2011. (2) Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on June 30, 2012 and December 31, 2011. (3) The Mexican peso collars include call options with a floor total of MXN 70.1 million and put options with a cap total of MXN (81.8 million) as of June 30, 2012. (4) The Mexican peso collars include call options with a floor total of MXN 140.3 million and put options with a cap total of MXN (157.0 million) as of December 31, 2011.
Schedule of Interest Rate Swaps |
|  | Notional Amount (millions) |  | Variable Rate Received |  | Fixed Rate Paid |  | Contract Commencement Date |  | Contract Maturity Date
As of June 30, 2012 |  | $ | 25.0 |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
|  |  | 15.0 |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  | $ | 40.0 |  |  |  |  |  |  |  |  |  |
As of December 31, 2011 |  | $ | 25.0 |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
|  |  | 15.0 |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  | $ | 40.0 |  |  |  |  |  |  |  |  |  |
Schedule of Derivatives Instruments on Balance Sheet |
|  | June 30, 2012
|  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: | Cash Flow |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in the |  |  |  |  |  |  |  |  |  |  |
| Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets | $ | 6,288 |  | $ | - |  | $ | 900 |  | $ | -
Other long-term assets |  | 4,140 |  |  | - |  |  | - |  |  | -
Other current liabilities |  | (2,047) |  |  | (997) |  |  | - |  |  | (101)
Other long-term liabilities |  | (552) |  |  | (1,877) |  |  | - |  |  | (165)
| Total fair value of derivatives, net | $ | 7,829 |  | $ | (2,874) |  | $ | 900 |  | $ | (266)
|  | December 31, 2011
|  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: | Cash Flow |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in |  |  |  |  |  |  |  |  |  |  |
| the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets | $ | 2,325 |  | $ | - |  | $ | 12 |  | $ | -
Other long-term assets |  | 1,119 |  |  | - |  |  | - |  |  | -
Other current liabilities |  | (7,828) |  |  | - |  |  | (341) |  |  | -
Other long-term liabilities |  | (2,786) |  |  | (2,263) |  |  | - |  |  | -
| Total fair value of derivatives, net | $ | (7,170) |  | $ | (2,263) |  | $ | (329) |  | $ | -
Schedule of Derivative Impact on Statement of Comprehensive Income |
|  | Three Months Ended June 30,
|  | 2012 |  | 2011
|  | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Interest Rate
Derivative classification: | Cash Flow |  | Cash Flow |  | Cash Flow |  | Cash Flow
Amount of gain or (loss) recognized in other |  |  |  |  |  |  |  |  |  |  |
| comprehensive income - effective portion, net of tax: | $ | 2,337 |  | $ | (313) |  | $ | (2,673) |  | $ | (516)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | 692 |  | $ | - |  | $ | 3,224 |  | $ | -
Interest expense |  | - |  |  | (183) |  |  | - |  |  | -
|  | Three Months Ended June 30,
|  | 2012 |  | 2011
|  | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange | Leases |  | Foreign Exchange | Leases
Derivative classification: | Option and Forward Contracts | Fair Value | Embedded Derivative |  | Option and Forward Contracts | Fair Value | Embedded Derivative
Amount and location of net gain or (loss) recognized in the |  |  |  |  |  |  |  |  |  |  |  |
| Consolidated Statement of Comprehensive Income: |  |  |  |  |  |  |  |  |  |  |  |
Costs of services | $ | - | $ | - | $ | (266) |  | $ | - | $ | - | $ | 78
Other income (expense), net | $ | - | $ | 1,686 | $ | - |  | $ | - | $ | (207) | $ | -
|  | Six Months Ended June 30,
|  | 2012 |  | 2011
|  | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Interest Rate
Derivative classification: | Cash Flow |  | Cash Flow |  | Cash Flow |  | Cash Flow
Amount of gain or (loss) recognized in other |  |  |  |  |  |  |  |  |  |  |
| comprehensive income - effective portion, net of tax: | $ | 9,571 |  | $ | (476) |  | $ | (2,104) |  | $ | (327)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | 649 |  | $ | - |  | $ | 6,915 |  | $ | -
Interest expense | $ | - |  | $ | (183) |  | $ | - |  | $ | -
|  | Six Months Ended June 30,
|  | 2012 |  | 2011
|  | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange | Leases |  | Foreign Exchange | Leases
Derivative classification: | Option and Forward Contracts | Fair Value | Embedded Derivative |  | Option and Forward Contracts | Fair Value | Embedded Derivative
Amount and location of net gain or (loss) recognized in the |  |  |  |  |  |  |  |  |  |  |  |  |
| Consolidated Statement of Comprehensive Income: |  |  |  |  |  |  |  |  |  |  |  |  |
Costs of services | $ | - | $ | - | $ | (266) |  | $ | - | $ | - | $ | 122
Other income (expense), net | $ | - | $ | 3,855 | $ | - |  | $ | - | $ | 503 | $ | -

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