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ACQUISITIONS (NARRATIVE) (DETAILS) (USD $) | 3 Months Ended | 6 Months Ended | 0 Months Ended | 2 Months Ended |  | 2 Months Ended | 5 Months Ended
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Jun. 30, 2012 | Jun. 30, 2012 | Jan. 02, 2012 Onstate [Member] | Jan. 02, 2012 Onstate [Member] Computer Software, Intangible Asset [Member] years | Feb. 27, 2012 Iknowtion [Member] employees | Jun. 30, 2012 Iknowtion [Member] | Feb. 27, 2012 Iknowtion [Member] Customer Relationships [Member] years | May 28, 2011 Eloyalty [Member] employees | May 28, 2011 Eloyalty [Member] Customer Relationships [Member] years
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |
Date of Acquisition |  |  | January 1, 2012 |  | February 27, 2012 |  |  | May 28, 2011 |
Percentage of Voting Interests Acquired |  |  | 100.00% |  | 80.00% |  |  |  |
Description of Acquired Entity |  |  | OnState provides hosted business process outsourcing solutions to a variety of small businesses. OnState was headquartered in Boston, MA with a minimal employee base. |  | iKnowtion integrates proven marketing analytics methodologies and business consulting capabilities to help clients improve their return on marketing expenditures in such areas as demand generation, share of wallet, and channel mix optimization. iKnowtion is located in Boston, MA and has approximately 40 employees. |  |  | The ICS business unit focuses on helping clients improve customer service business performance through the implementation of a variety of service centers. The ICS business unit generates revenue in three ways: (i) managed services that support and maintain clients’ customer service center environment over the long-term; (ii) consulting services that assist the customer in implementation and integration of a customer service center solution; and (iii) product resale through the sale of third party software and hardware. eLoyalty operates out of an office in Austin, TX with an additional administrative location in Chicago, IL and has approximately 160 employees. |
Entity Number of Employees |  |  |  |  | 40 |  |  | 160 |
Purchase Price of Acquired Entity |  |  | $ 3,300,000 |  |  |  |  | $ 38,000,000 |
Cost of Acquired Entity, Other Noncash Consideration |  |  |  |  |  |  |  | (2,900,000) |
Cost of Acquired Entity, Cash Paid |  |  | 3,100,000 |  |  |  |  |  |
Cost of Acquired Entity, Up Front Cash Consideration |  |  |  |  | 1,000,000 |  |  | 40,900,000 |
Cost of Acquired Entity, Working Capital Adjustment Paid |  |  |  |  | 200,000 |  |  |  |
Cost of Acquired Entity, Transaction Costs |  |  | 100,000 |  | 100,000 |  |  |  |
Weighted Average Useful Life of Acquired Intangible Assets |  |  |  | 4 |  |  | 5 |  | 11
Purchase Price Allocation, Goodwill, Expected Tax Deductible Amount |  |  | 1,100,000 |  |  |  |  | 18,500,000 |
Future Value of Liabilities Incurred From Business Acquisitions |  |  |  |  | 4,300,000 |  |  |  |
Valuation Technique on Contingent Consideration |  |  |  |  | The purchase price payable was recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%. This measurement was based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of this purchase price payable reaches its expected future value of $4.3 million in 2016. |  |  |  |
Contingent Consideration Arrangements, Basis for Amount |  |  |  |  | The Company is also obligated to make earn-out payments over the next four years if iKnowtion achieves specified earnings before interest, taxes, depreciation and amortization (“EBITDA”) targets, as defined by the purchase and sale agreement. |  |  |  |
Contingent Consideration, at fair value |  |  |  |  | 2,900,000 | 3,300,000 |  |  |
Contingent consideration, fair value, current portion |  |  |  |  |  | 1,000,000 |  |  |
Contingent consideration, fair value, noncurrent portion |  |  |  |  |  | 2,300,000 |  |  |
Acquisition of Less than 100 Percent, Noncontrolling Interest, Valuation Technique |  |  |  |  | The preliminary estimated fair value of the 20% noncontrolling interest in iKnowtion is $0.9 million and was estimated based on a 20% interest of the fair value of 100% interest in iKnowtion and was discounted for a lack of control at a rate of 23.1%. |  |  |  |
Revenue of Acquirees since Acquisition Date, Actual | 22,100,000 | 43,200,000 |  |  |  |  |  |  |
Income (loss) from operations of Acquirees since Acquisition Date, Actual | $ 1,700,000 | $ 4,100,000 |  |  |  |  |  |  |

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