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RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES) | 12 Months Ended
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Dec. 31, 2012
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
Schedule of Restructuring Liabilities |
|  |  |  | Year Ended December 31,
|  |  |  | 2012 |  |  | 2011 |  |  | 2010
Reduction in force |  |  |  |  |  |  |  |
| Customer Management Services | $ | 22,371 |  | $ | 3,444 |  | $ | 13,050
| Customer Growth Services |  | 201 |  |  | 133 |  |  | 15
| Customer Technology Services |  | 60 |  |  | - |  |  | 2
| Customer Strategy Services |  | - |  |  | - |  |  | -
|  | Total | $ | 22,632 |  | $ | 3,577 |  | $ | 13,067
|  |  |  | Year Ended December 31,
|  |  |  | 2012 |  |  | 2011 |  |  | 2010
Facility exit charges |  |  |  |  |  |  |  |
| Customer Management Services | $ | 243 |  | $ | 74 |  | $ | 409
| Customer Growth Services |  | - |  |  | - |  |  | -
| Customer Technology Services |  | - |  |  | - |  |  | -
| Customer Strategy Services |  | - |  |  | - |  |  | -
|  | Total | $ | 243 |  | $ | 74 |  | $ | 409
Schedule of Restructuring Liability Rollforward |
|  |  | Closure of Delivery Centers |  |  | Reduction in Force |  |  | Total
Balance as of December 31, 2010 | $ | 695 |  | $ | 8,267 |  | $ | 8,962
| Expense |  | 74 |  |  | 3,933 |  |  | 4,007
| Payments |  | (354) |  |  | (10,192) |  |  | (10,546)
| Changes in estimates |  | - |  |  | (356) |  |  | (356)
Balance as of December 31, 2011 |  | 415 |  |  | 1,652 |  |  | 2,067
| Expense |  | 618 |  |  | 22,632 |  |  | 23,250
| Payments |  | (658) |  |  | (20,205) |  |  | (20,863)
| Changes in estimates |  | (375) |  |  | - |  |  | (375)
Balance as of December 31, 2012 | $ | - |  | $ | 4,079 |  | $ | 4,079

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- Definition Tabular disclosure of restructuring and related costs by type of restructuring including the description of the restructuring costs, such as the expected cost; the costs incurred during the period; the cumulative costs incurred as of the balance sheet date; the income statement caption within which the restructuring charges recognized for the period are included; and changes to an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 146 -Paragraph 20 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=6394695&loc=d3e140904-122747 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=6394695&loc=d3e140864-122747 + Details
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- Definition Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(2)) -URI http://asc.fasb.org/extlink&oid=6394695&loc=d3e140904-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 146 -Paragraph 20 -Subparagraph b(2) -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. + Details
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