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ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS | 12 Months Ended
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Dec. 31, 2012
ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS [Abstract] |
ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS | (4) ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS Accounts receivable, net in the accompanying Consolidated Balance Sheets consists of the following (amounts in thousands):
|  |  |  |  |  | December 31,
|  |  |  |  |  | 2012 |  | 2011
Accounts receivable |  | $ | 254,841 |  | $ | 247,195
Less: Allowance for doubtful accounts |  |  | (3,635) |  |  | (3,559)
| Accounts receivable, net |  | $ | 251,206 |  | $ | 243,636
Activity in the Company's Allowance for doubtful accounts consists of the following (amounts in thousands):
|  | December 31,
|  | 2012 |  | 2011 |  | 2010
Balance, beginning of year | $ | 3,559 |  | $ | 6,306 |  | $ | 5,580
| Provision for doubtful accounts |  | 368 |  |  | 363 |  |  | 600
| Uncollectible receivables written-off |  | (209) |  |  | (2,868) |  |  | (67)
| Effect of foreign currency |  | (83) |  |  | (242) |  |  | 193
Balance, end of year | $ | 3,635 |  | $ | 3,559 |  | $ | 6,306
Significant Clients The Company had one client that contributed in excess of 10% of total revenue in the year ended December 31, 2012. This client operates in the communications industry and is included in the Customer Management Services segment. The Company did not have any clients that contributed in excess of 10% of total revenue in the years ended 2011 or 2010. The revenue from this client as a percentage of total revenue was as follows:
|  |  |  |  | Year Ended December 31,
|  |  |  |  | 2012 |  | 2011 |  | 2010
Telecommunications client |  |  |  |  | 10% |  |  | 9% |  |  | 8%
Accounts receivable from this client was as follows (amounts in thousands): |  |  |
|  |  |  |  | Year Ended December 31,
|  |  |  |  | 2012 |  | 2011 |  | 2010
Telecommunications client |  |  |  | $ | 25,471 |  | $ | 19,093 |  | $ | 27,827
The loss of one or more of its significant clients could have a material adverse effect on the Company's business, operating results, or financial condition. The Company does not require collateral from its clients. To limit the Company's credit risk, management performs periodic credit evaluations of its clients and maintains allowances for uncollectible accounts and may require pre-payment for services. Although the Company is impacted by economic conditions in various industry segments, management does not believe significant credit risk exists as of December 31, 2012.

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- Definition The entire disclosure for claims held for amounts due a entity, excluding financing receivables. Examples include, but are not limited to, trade accounts receivables, notes receivables, loans receivables. Includes disclosure for allowance for credit losses. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 235 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.4-08.(k)) -URI http://asc.fasb.org/extlink&oid=6881521&loc=d3e23780-122690 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 02 -Paragraph 3, 4 -Article 5 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 50 -Paragraph 4 -URI http://asc.fasb.org/extlink&oid=7512638&loc=d3e5074-111524 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 50 -Paragraph 11 -URI http://asc.fasb.org/extlink&oid=7512638&loc=d3e5162-111524 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.5-02.3,4) -URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682 Reference 6: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 08 -Paragraph k -Article 4 Reference 7: http://www.xbrl.org/2003/role/presentationRef -Publisher AICPA -Name Statement of Position (SOP) -Number 01-6 -Paragraph 13 -Subparagraph d -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 8: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 50 -Paragraph 3 -URI http://asc.fasb.org/extlink&oid=7512638&loc=d3e5066-111524 Reference 9: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 03 -Paragraph 7 -Article 9 + Details
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