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INCOME TAXES (TABLES) | 12 Months Ended
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Dec. 31, 2012
INCOME TAXES [ABSTRACT] |
Sources of Pre-Tax Accounting Income |
|  |  | Year Ended December 31,
|  | 2012 |  | 2011 |  | 2010
Domestic | $ | (8,336) |  | $ | 3,225 |  | $ | 19,891
Foreign |  | 82,198 |  |  | 88,329 |  |  | 62,078
| Total | $ | 73,862 |  | $ | 91,554 |  | $ | 81,969
Components of Income Tax Expense (Benefit) |
|  |  |  | Year Ended December 31,
|  |  | 2012 |  | 2011 |  | 2010
Current (benefit from) provision for |  |  |  |  |  |  |  |
| Federal | $ | (2,211) |  | $ | (10,371) |  | $ | 9,612
| State |  | (1,013) |  |  | 297 |  |  | 1,391
| Foreign |  | 809 |  |  | 21,695 |  |  | 20,458
|  | Total current (benefit from) provision for |  | (2,415) |  |  | 11,621 |  |  | 31,461
Deferred (benefit from) provision for |  |  |  |  |  |  |  |
| Federal |  | 1,215 |  |  | (838) |  |  | (128)
| State |  | 64 |  |  | (44) |  |  | (17)
| Foreign |  | 1,075 |  |  | 2,540 |  |  | (2,885)
|  | Total deferred (benefit from) provision for |  | 2,354 |  |  | 1,658 |  |  | (3,030)
|  | Total (benefit from) provision for income taxes | $ | (61) |  | $ | 13,279 |  | $ | 28,431
Effective Income Tax Rate Reconciliation Table |
|  |  |  | Year Ended December 31,
|  |  | 2012 |  | 2011 |  | 2010
Income tax per U.S. federal statutory rate (35%) | $ | 25,852 |  | $ | 32,044 |  | $ | 28,689
| State income taxes, net of federal deduction |  | (345) |  |  | 875 |  |  | 2,079
| Change in valuation allowances |  | (315) |  |  | (79) |  |  | 5,645
| Foreign income taxes at different rates than the U.S. |  | (24,507) |  |  | (18,136) |  |  | (12,499)
| Foreign withholding taxes |  | 2,876 |  |  | 2,177 |  |  | 989
| Increase to current/deferred tax assets due to |  |  |  |  |  |  |  |
|  | Implementation of tax planning strategies |  | - |  |  | - |  |  | (4,910)
| Losses in international markets without tax benefits |  | 4,329 |  |  | 1,094 |  |  | 964
| Nondeductible compensation under Section 162(m) |  | 1,451 |  |  | 2,408 |  |  | 1,002
| Liabilities for uncertain tax positions |  | (2,988) |  |  | 1,875 |  |  | (2,695)
| Permanent difference related to foreign exchange gains |  | (13) |  |  | (45) |  |  | (46)
| (Income) losses of foreign branch operations |  | (4,263) |  |  | 70 |  |  | 2,340
| Non-taxable earnings of minority interest |  | (213) |  |  | 390 |  |  | (603)
| Foreign dividend less foreign tax credits |  | (2,935) |  |  | (5,294) |  |  | 5,344
| Increase in deferred tax liability - branch losses in UK |  | (1,012) |  |  | 18 |  |  | 2,586
| Decrease (increase) to deferred tax asset - change in tax rate | 946 |  |  | - |  |  | (588)
| IRS settlement on prior year refund claims |  | - |  |  | (11,700) |  |  | -
| Canada CRA tax decision |  | - |  |  | 8,680 |  |  | -
| State income tax credits and net operating losses |  | 709 |  |  | - |  |  | -
| Other |  | 367 |  |  | (1,098) |  |  | 134
Income tax per effective tax rate | $ | (61) |  | $ | 13,279 |  | $ | 28,431
Schedule of Deferred Tax Assets and Liabilities |
|  |  |  | Year Ended December 31,
|  |  |  | 2012 |  | 2011
Deferred tax assets, gross |  |  |  |  |  |
| Accrued workers compensation, deferred compensation |  |  |  |  |  |
|  | and employee benefits |  | $ | 5,363 |  | $ | 4,720
| Allowance for doubtful accounts, insurance and other accruals |  |  | 5,787 |  |  | 6,017
| Depreciation and amortization |  |  | 4,366 |  |  | 8,377
| Amortization of deferred rent liabilities |  |  | 1,586 |  |  | 1,472
| Net operating losses |  |  | 21,637 |  |  | 15,932
| Equity compensation |  |  | 6,174 |  |  | 7,389
| Customer acquisition and deferred revenue accruals |  |  | 13,542 |  |  | 10,252
| Federal and state tax credits, net |  |  | 17,545 |  |  | 15,965
| Unrealized losses on derivatives |  |  | - |  |  | 2,679
| Other |  |  | 13,420 |  |  | 11,284
|  | Total deferred tax assets, gross |  |  | 89,420 |  |  | 84,087
| Valuation allowances |  |  | (20,909) |  |  | (16,555)
|  | Total deferred tax assets, net |  |  | 68,511 |  |  | 67,532
Deferred tax liabilities |  |  |  |  |  |
| Long-term lease obligations |  |  | 10 |  |  | (23)
| Unrealized gains on derivatives |  |  | (7,464) |  |  | -
| Contract acquisition costs |  |  | (7,847) |  |  | (6,015)
| Future losses in UK |  |  | (3,559) |  |  | (4,571)
| Other |  |  | (3,423) |  |  | (5,349)
|  | Total deferred tax liabilities |  |  | (22,283) |  |  | (15,958)
|  | Net deferred tax assets |  | $ | 46,228 |  | $ | 51,574
Expiration of Net Operating Loss Carryforwards |
2013 |  | $ | 390
2014 |  |  | 4,396
2015 |  |  | 5,723
2016 |  |  | 1,351
After 2016 |  |  | 19,036
No expiration |  |  | 20,531
| Total |  | $ | 51,427
Reserve for Uncertain Tax Positions Rollforward |
Balance as of December 31, 2009 |  | $ | 22,032
| Additions for current year tax positions |  |  | 28
| Reductions in prior year tax positions |  |  | (13,025)
Balance as of December 31, 2010 |  |  | 9,035
| Additions for current year tax positions |  |  | 2,202
| Reductions in prior year tax positions |  |  | (8,502)
Balance as of December 31, 2011 |  |  | 2,735
| Additions for current year tax positions |  |  | 369
| Reductions in prior year tax positions |  |  | (2,746)
Balance as of December 31, 2012 |  | $ | 358
Jurisdictions Open to Income Tax Examination |
Tax Jurisdiction | Tax Year Ended
United States | 2009 to present
Argentina | 2007 to present
Australia | 2008 to present
Brazil | 2007 to present
Canada | 2005 to present
Mexico | 2007 to present
Philippines | 2010 to present
Spain | 2008 to present
Valuation Allowance Rollforward |
|  |  | Year Ended December 31,
|  | 2012 |  | 2011 |  | 2010
Beginning balance | $ | 16,555 |  | $ | 22,636 |  | $ | 20,363
Additions of deferred income tax expense |  | 5,560 |  |  | 1,402 |  |  | 3,661
Reductions of deferred income tax expense |  | (1,206) |  |  | (7,483) |  |  | (1,388)
| Ending balance | $ | 20,909 |  | $ | 16,555 |  | $ | 22,636

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