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SEGMENT INFORMATION (TABLES) | 12 Months Ended
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Dec. 31, 2012
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Year Ended December 31, 2012 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 923,774 |  | $ | - |  | $ | 923,774 |  | $ | 32,715 |  | $ | 60,271
Customer Growth Services |  | 100,846 |  |  | (74) |  |  | 100,772 |  |  | 3,903 |  |  | 2,258
Customer Technology Services |  | 101,430 |  |  | (4,582) |  |  | 96,848 |  |  | 3,026 |  |  | 15,714
Customer Strategy Services |  | 43,358 |  |  | (1,771) |  |  | 41,587 |  |  | 1,522 |  |  | 302
| Total | $ | 1,169,408 |  | $ | (6,427) |  | $ | 1,162,981 |  | $ | 41,166 |  | $ | 78,545
Year Ended December 31, 2011 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 983,627 |  | $ | - |  | $ | 983,627 |  | $ | 37,561 |  | $ | 71,945
Customer Growth Services |  | 95,629 |  |  | - |  |  | 95,629 |  |  | 3,714 |  |  | 6,387
Customer Technology Services |  | 68,333 |  |  | (1,355) |  |  | 66,978 |  |  | 2,515 |  |  | 13,652
Customer Strategy Services |  | 33,154 |  |  | - |  |  | 33,154 |  |  | 1,099 |  |  | 1,470
| Total | $ | 1,180,743 |  | $ | (1,355) |  | $ | 1,179,388 |  | $ | 44,889 |  | $ | 93,454
Year Ended December 31, 2010 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 1,001,520 |  | $ | - |  | $ | 1,001,520 |  | $ | 46,444 |  | $ | 62,403
Customer Growth Services |  | 78,991 |  |  | - |  |  | 78,991 |  |  | 3,579 |  |  | 4,305
Customer Technology Services |  | 12,123 |  |  | - |  |  | 12,123 |  |  | 157 |  |  | 7,316
Customer Strategy Services |  | 2,272 |  |  | - |  |  | 2,272 |  |  | 38 |  |  | (279)
| Total | $ | 1,094,906 |  | $ | - |  | $ | 1,094,906 |  | $ | 50,218 |  | $ | 73,745
|  |  |  |  | As of and for the Year Ended December 31,
|  |  |  |  | 2012 |  | 2011 |  | 2010
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 32,736 |  | $ | 33,931 |  | $ | 24,446
| Customer Growth Services |  |  |  |  | 3,983 |  |  | 2,346 |  |  | 2,326
| Customer Technology Services |  |  |  |  | 3,390 |  |  | 1,842 |  |  | 10
| Customer Strategy Services |  |  |  |  | 544 |  |  | 548 |  |  | 18
|  | Total |  |  |  | $ | 40,653 |  | $ | 38,667 |  | $ | 26,800
Total Assets |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 588,627 |  | $ | 567,852 |  | $ | 558,946
| Customer Growth Services |  |  |  |  | 54,164 |  |  | 56,038 |  |  | 57,404
| Customer Technology Services |  |  |  |  | 148,043 |  |  | 78,823 |  |  | 1,207
| Customer Strategy Services |  |  |  |  | 56,339 |  |  | 44,265 |  |  | 43,066
|  | Total |  |  |  | $ | 847,173 |  | $ | 746,978 |  | $ | 660,623
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 20,288 |  | $ | 20,594 |  | $ | 21,017
| Customer Growth Services |  |  |  |  | 24,439 |  |  | 24,439 |  |  | 24,439
| Customer Technology Services |  |  |  |  | 38,591 |  |  | 18,516 |  |  | -
| Customer Strategy Services |  |  |  |  | 11,361 |  |  | 7,295 |  |  | 7,251
|  | Total |  |  |  | $ | 94,679 |  | $ | 70,844 |  | $ | 52,707
Schedule of Revenue by Geographic Area |
|  |  | As of and for the
|  |  | Year Ended December 31,
|  |  | 2012 |  |  | 2011 |  |  | 2010
Revenue |  |  |  |  |  |  |  |
United States | $ | 474,236 |  | $ | 405,424 |  | $ | 406,652
Philippines |  | 334,541 |  |  | 336,710 |  |  | 292,726
Latin America |  | 188,071 |  |  | 206,986 |  |  | 203,420
Europe / Middle East / Africa |  | 111,304 |  |  | 161,782 |  |  | 120,643
Canada |  | 37,177 |  |  | 51,186 |  |  | 52,396
Asia Pacific |  | 17,652 |  |  | 17,300 |  |  | 19,069
| Total | $ | 1,162,981 |  | $ | 1,179,388 |  | $ | 1,094,906
Property, plant and equipment, gross |  |  |  |  |  |  |  |
United States | $ | 311,904 |  | $ | 280,469 |  | $ | 274,335
Philippines |  | 107,676 |  |  | 100,048 |  |  | 88,513
Latin America |  | 70,915 |  |  | 81,070 |  |  | 88,984
Europe / Middle East / Africa |  | 8,767 |  |  | 20,186 |  |  | 25,261
Canada |  | 25,908 |  |  | 25,788 |  |  | 29,697
Asia Pacific |  | 29,884 |  |  | 27,630 |  |  | 27,100
| Total | $ | 555,054 |  | $ | 535,191 |  | $ | 533,890
Other long-term assets |  |  |  |  |  |  |  |
United States | $ | 73,979 |  | $ | 41,889 |  | $ | 14,417
Philippines |  | 4,124 |  |  | 3,852 |  |  | 2,906
Latin America |  | 4,696 |  |  | 1,048 |  |  | 1,143
Europe / Middle East / Africa |  | 15,487 |  |  | 13,686 |  |  | 17,241
Canada |  | 95 |  |  | 212 |  |  | 113
Asia Pacific |  | 1,004 |  |  | 1,466 |  |  | 1,626
| Total | $ | 99,385 |  | $ | 62,153 |  | $ | 37,446

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