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DERIVATIVES (TABLES) | 12 Months Ended
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Dec. 31, 2012
DERIVATIVES [ABSTRACT] |
Schedule of Cash Flow Hedges OCI Rollforward |
|  | Year Ended December 31,
|  | 2012 |  | 2011 |  | 2010
Aggregate unrealized net gain/(loss) at beginning of year |  | $ | (5,852) |  | $ | 7,090 |  | $ | 4,467
Add: Net gain/(loss) from change in fair value of cash flow hedges |  |  | 17,748 |  |  | (7,362) |  |  | 8,513
Less: Net (gain)/loss reclassified to earnings from effective hedges |  |  | (2,337) |  |  | (5,580) |  |  | (5,890)
Aggregate unrealized net gain/(loss) at end of year |  | $ | 9,559 |  | $ | (5,852) |  | $ | 7,090
Schedule of Notional Amounts of Outstanding Cash Flow Hedges |
As of December 31, 2012 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  | % Maturing in 2013 |  | Contracts Maturing Through
Canadian Dollar |  | 7,750 |  | $ | 7,407 |  |  | 90.3% |  | March 2014
Philippine Peso |  | 11,710,000 |  |  | 271,970 | (1) |  | 57.8% |  | June 2016
Mexican Peso |  | 1,320,500 |  |  | 94,530 |  |  | 57.7% |  | December 2015
British Pound Sterling |  | 3,518 |  |  | 5,575 | (2) |  | 82.9% |  | June 2014
New Zealand Dollars |  | 398 |  |  | 300 |  |  | 100.0% |  | June 2013
|  |  |  | $ | 379,782 |  |  |  |  |
As of December 31, 2011 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  |  |  |
Canadian Dollar |  | 25,750 |  | $ | 25,137 |  |  |  |  |
Costa Rican Colon |  | 2,000,000 |  |  | 3,874 |  |  |  |  |
Philippine Peso |  | 13,304,000 |  |  | 301,361 | (1) |  |  |  |
Mexican Peso (Forwards) |  | 1,081,000 |  |  | 80,735 |  |  |  |  |
Mexican Peso (Collars) |  | 140,298 |  |  | 12,000 | (3) |  |  |  |
British Pound Sterling |  | 8,808 |  |  | 13,822 | (2) |  |  |  |
|  |  |  | $ | 436,929 |  |  |  |  |
Schedule of Interest Rate Swaps |
|  |  | Notional Amount |  | Variable Rate Received |  | Fixed Rate Paid |  | Contract Commencement Date |  | Contract Maturity Date
As of December 31, 2012 |  | $ | 25 million |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
| and 2011 |  |  | 15 million |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  |  | $ | 40 million |  |  |  |  |  |  |  |  |  |
Schedule of Derivatives Instruments on Balance Sheet |
|  |  | December 31, 2012
|  |  | Designated as hedging instruments |  | Not Designated as Hedging Instruments
Derivative contracts: |  | Foreign Exchange |  | Interest Rate |  | Foreign Exchange | Leases
Derivative classification: |  | Cash Flow |  | Cash Flow |  | Fair Value | Embedded Derivative
Fair value and location of derivative in |  |  |  |  |  |  |  |  |  |
| the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 11,421 | $ | - |  | $ | 11 | $ | -
Other long-term assets |  |  | 7,619 |  | - |  |  | - |  | -
Other current liabilities |  |  | (157) |  | (1,032) |  |  | (476) |  | (59)
Other long-term liabilities |  |  | (65) |  | (1,955) |  |  | - |  | (219)
| Total fair value of derivatives, net |  | $ | 18,818 | $ | (2,987) |  | $ | (465) | $ | (278)
|  |  | December 31, 2011
|  |  | Designated as hedging instruments |  | Not designated as hedging instruments
Derivative contracts: |  | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: |  | Cash Flow |  |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in |  |  |  |  |  |  |  |  |  |  |  |
| the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 2,325 |  | $ | - |  | $ | 12 |  | $ | -
Other long-term assets |  |  | 1,119 |  |  | - |  |  | - |  |  | -
Other current liabilities |  |  | (7,828) |  |  | - |  |  | (341) |  |  | -
Other long-term liabilities |  |  | (2,786) |  |  | (2,263) |  |  | - |  |  | -
| Total fair value of derivatives, net |  | $ | (7,170) |  | $ | (2,263) |  | $ | (329) |  | $ | -
Schedule of Derivative Impact on Statement of Comprehensive Income |
|  |  | Year Ended December 31,
|  |  | 2012 |  | 2011
|  |  | Designated as hedging instruments |  | Designated as hedging instruments
Derivative contracts: |  | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  |  | Interest Rate
Derivative classification: |  | Cash Flow |  |  | Cash Flow |  | Cash Flow |  |  | Cash Flow
Amount of gain or (loss) recognized in other |  |  |  |  |  |  |  |  |  |  |  |
| comprehensive income - effective portion, net of tax: |  | $ | 18,627 |  | $ | (879) |  | $ | (6,004) |  | $ | (1,358)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | 4,638 |  | $ | - |  | $ | 9,297 |  | $ | -
Interest expense |  |  | - |  |  | (741) |  |  | - |  |  | -
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - ineffective portion |  |  |  |  |  |  |  |  |  |  |  |
| and amount excluded from effectiveness testing: |  |  |  |  |  |  |  |  |  |  |  |
Other income (expense), net |  | $ | - |  | $ | - |  | $ | - |  | $ | -
|  |  | Year Ended December 31,
|  |  | 2012 |  | 2011
|  |  | Not designated as hedging instruments |  | Not designated as hedging instruments
Derivative contracts: |  | Foreign Exchange |  | Leases |  |  | Foreign Exchange |  |  | Leases
Derivative classification: |  | Option and Forward Contracts |  | Fair Value |  | Embedded Derivative |  | Option and Forward Contracts |  | Fair Value |  | Embedded Derivative
Amount and location of net gain or |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (loss) recognized in the Consolidated |  |  |  |  |  |  |  |  |  |  |  |  |
| Statement of Comprehensive Income: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cost of services |  | $ | - |  | $ | - |  | $ | 278 |  | $ | - |  | $ | - |  | $ | 139
Other income (expense), net |  |  | - |  |  | 4,667 |  |  | - |  |  | - |  |  | (1,178) |  |  | -

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