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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2012 | Sep. 30, 2012 | Jun. 30, 2012 | Mar. 31, 2012 | Dec. 31, 2011 | Sep. 30, 2011 | Jun. 30, 2011 | Mar. 31, 2011 | Dec. 31, 2012 | Dec. 31, 2011 | Dec. 31, 2010
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue | $ 295,261 | $ 286,268 | $ 288,798 | $ 292,654 | $ 300,538 | $ 304,235 | $ 293,636 | $ 280,979 | $ 1,162,981 | $ 1,179,388 | $ 1,094,906
Depreciation and amortization | 10,126 | 10,695 | 10,229 | 10,116 | 10,061 | 11,807 | 11,423 | 11,598 | 41,166 | 44,889 | 50,218
Income (Loss) from Operations | 25,988 | 27,361 | 6,446 | 18,750 | 20,763 | 26,572 | 24,629 | 21,490 | 78,545 | 93,454 | 73,745
Capital Expenditures |  |  |  |  |  |  |  |  | 40,653 | 38,667 | 26,800
Total Assets | 847,173 |  |  |  | 746,978 |  |  |  | 847,173 | 746,978 | 660,623
Goodwill | 94,679 |  |  |  | 70,844 |  |  |  | 94,679 | 70,844 | 52,707
Customer Management Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 923,774 | 983,627 | 1,001,520
Intersegment Sales |  |  |  |  |  |  |  |  | 0 | 0 |
Net Revenue |  |  |  |  |  |  |  |  | 923,774 | 983,627 | 1,001,520
Depreciation and amortization |  |  |  |  |  |  |  |  | 32,715 | 37,561 | 46,444
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 60,271 | 71,945 | 62,403
Capital Expenditures |  |  |  |  |  |  |  |  | 32,736 | 33,931 | 24,446
Total Assets | 588,627 |  |  |  | 567,852 |  |  |  | 588,627 | 567,852 | 558,946
Goodwill | 20,288 |  |  |  | 20,594 |  |  |  | 20,288 | 20,594 | 21,017
Customer Growth Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 100,846 | 95,629 | 78,991
Intersegment Sales |  |  |  |  |  |  |  |  | (74) | 0 |
Net Revenue |  |  |  |  |  |  |  |  | 100,772 | 95,629 | 78,991
Depreciation and amortization |  |  |  |  |  |  |  |  | 3,903 | 3,714 | 3,579
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 2,258 | 6,387 | 4,305
Capital Expenditures |  |  |  |  |  |  |  |  | 3,983 | 2,346 | 2,326
Total Assets | 54,164 |  |  |  | 56,038 |  |  |  | 54,164 | 56,038 | 57,404
Goodwill | 24,439 |  |  |  | 24,439 |  |  |  | 24,439 | 24,439 | 24,439
Customer Technology Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 101,430 | 68,333 | 12,123
Intersegment Sales |  |  |  |  |  |  |  |  | (4,582) | (1,355) |
Net Revenue |  |  |  |  |  |  |  |  | 96,848 | 66,978 | 12,123
Depreciation and amortization |  |  |  |  |  |  |  |  | 3,026 | 2,515 | 157
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 15,714 | 13,652 | 7,316
Capital Expenditures |  |  |  |  |  |  |  |  | 3,390 | 1,842 | 10
Total Assets | 148,043 |  |  |  | 78,823 |  |  |  | 148,043 | 78,823 | 1,207
Goodwill | 38,591 |  |  |  | 18,516 |  |  |  | 38,591 | 18,516 |
Customer Strategy Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 43,358 | 33,154 | 2,272
Intersegment Sales |  |  |  |  |  |  |  |  | (1,771) | 0 |
Net Revenue |  |  |  |  |  |  |  |  | 41,587 | 33,154 | 2,272
Depreciation and amortization |  |  |  |  |  |  |  |  | 1,522 | 1,099 | 38
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 302 | 1,470 | (279)
Capital Expenditures |  |  |  |  |  |  |  |  | 544 | 548 | 18
Total Assets | 56,339 |  |  |  | 44,265 |  |  |  | 56,339 | 44,265 | 43,066
Goodwill | $ 11,361 |  |  |  | $ 7,295 |  |  |  | $ 11,361 | $ 7,295 | $ 7,251

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