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QUARTERLY FINANCIAL DATA (UNAUDITED) (TABLES) | 12 Months Ended
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Dec. 31, 2012
QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT] |
Schedule of Quarterly Financial Information |
|  |  |  | First Quarter |  | Second Quarter |  | Third Quarter |  | Fourth Quarter
Revenue | $ | 292,654 |  | $ | 288,798 |  | $ | 286,268 |  | $ | 295,261
Cost of services |  | 211,895 |  |  | 209,121 |  |  | 201,766 |  |  | 212,021
Selling, general and administrative |  | 48,135 |  |  | 45,709 |  |  | 43,845 |  |  | 44,945
Depreciation and amortization |  | 10,116 |  |  | 10,229 |  |  | 10,695 |  |  | 10,126
Restructuring charges, net |  | 1,958 |  |  | 16,296 |  |  | 2,440 |  |  | 2,181
Impairment losses |  | 1,800 |  |  | 997 |  |  | 161 |  |  | -
| Income from operations |  | 18,750 |  |  | 6,446 |  |  | 27,361 |  |  | 25,988
|  | Other income (expense) |  | (80) |  |  | (1,470) |  |  | (1,252) |  |  | (1,881)
|  | (Provision) benefit for income taxes |  | (1,853) |  |  | 1,272 |  |  | 3,611 |  |  | (2,969)
|  | Non-controlling interest |  | (936) |  |  | (925) |  |  | (1,291) |  |  | (756)
|  |  | Net income attributable to TeleTech stockholders | $ | 15,881 |  | $ | 5,323 |  | $ | 28,429 |  | $ | 20,382
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |
| Basic |  | 56,493 |  |  | 55,125 |  |  | 54,093 |  |  | 53,262
| Diluted |  | 57,418 |  |  | 55,712 |  |  | 54,905 |  |  | 54,196
Net income per share attributable to TeleTech stockholders |  |  |  |  |  |  |  |  |
| Basic | $ | 0.28 |  | $ | 0.10 |  | $ | 0.53 |  | $ | 0.38
| Diluted | $ | 0.28 |  | $ | 0.10 |  | $ | 0.52 |  | $ | 0.38
|  |  |  | First Quarter |  | Second Quarter |  | Third Quarter |  | Fourth Quarter
Revenue | $ | 280,979 |  | $ | 293,636 |  | $ | 304,235 |  | $ | 300,538
Cost of services |  | 199,121 |  |  | 210,358 |  |  | 220,795 |  |  | 218,088
Selling, general and administrative |  | 47,801 |  |  | 47,283 |  |  | 43,445 |  |  | 50,273
Depreciation and amortization |  | 11,598 |  |  | 11,423 |  |  | 11,807 |  |  | 10,061
Restructuring charges, net |  | 739 |  |  | (57) |  |  | 1,616 |  |  | 1,353
Impairment losses |  | 230 |  |  | - |  |  | - |  |  | -
| Income from operations |  | 21,490 |  |  | 24,629 |  |  | 26,572 |  |  | 20,763
|  | Other income (expense) |  | (270) |  |  | (1,276) |  |  | (633) |  |  | 279
|  | (Provision) benefit for income taxes |  | (9,849) |  |  | (129) |  |  | 496 |  |  | (3,797)
|  | Non-controlling interest |  | (898) |  |  | (1,007) |  |  | (1,064) |  |  | (1,132)
|  |  | Net income attributable to TeleTech stockholders | $ | 10,473 |  | $ | 22,217 |  | $ | 25,371 |  | $ | 16,113
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |
| Basic |  | 57,190 |  |  | 56,713 |  |  | 56,476 |  |  | 56,309
| Diluted |  | 58,797 |  |  | 57,974 |  |  | 57,748 |  |  | 57,500
Net income per share attributable to TeleTech stockholders |  |  |  |  |  |  |  |  |
| Basic | $ | 0.18 |  | $ | 0.39 |  | $ | 0.45 |  | $ | 0.29
| Diluted | $ | 0.18 |  | $ | 0.38 |  | $ | 0.44 |  | $ | 0.28

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- Definition Tabular disclosure of the quarterly financial data in the annual financial statements. The disclosure includes financial information for each fiscal quarter for the current and previous year, including revenues, gross profit, income (loss) before extraordinary items and cumulative effect of a change in accounting principle and earnings per share data. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 270 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (a)-(j) -URI http://asc.fasb.org/extlink&oid=20225539&loc=d3e1280-108306 + Details
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