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QUARTERLY FINANCIAL DATA (UNAUDITED)
 12 Months Ended
Dec. 31, 2012
QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT]  
QUARTERLY FINANCIAL DATA (UNAUDITED)

(24)       QUARTERLY FINANCIAL DATA (UNAUDITED)

The following tables present certain quarterly financial data for the year ended December 31, 2012 (amounts in thousands except per share amounts).

    First Quarter Second Quarter Third Quarter Fourth Quarter
               
Revenue$ 292,654 $ 288,798 $ 286,268 $ 295,261
Cost of services  211,895   209,121   201,766   212,021
Selling, general and administrative  48,135   45,709   43,845   44,945
Depreciation and amortization  10,116   10,229   10,695   10,126
Restructuring charges, net  1,958   16,296   2,440   2,181
Impairment losses  1,800   997   161   -
 Income from operations  18,750   6,446   27,361   25,988
  Other income (expense)  (80)   (1,470)   (1,252)   (1,881)
  (Provision) benefit for income taxes  (1,853)   1,272   3,611   (2,969)
  Non-controlling interest  (936)   (925)   (1,291)   (756)
   Net income attributable to TeleTech stockholders$ 15,881 $ 5,323 $ 28,429 $ 20,382
               
Weighted average shares outstanding           
 Basic  56,493   55,125   54,093   53,262
 Diluted  57,418   55,712   54,905   54,196
               
Net income per share attributable to TeleTech stockholders         
 Basic$0.28 $0.10 $0.53 $0.38
 Diluted$0.28 $0.10 $0.52 $0.38
               

Included in Cost of services expense in the second quarter is a $4.6 million reduction related to a change in estimate for employee related expenses in connection with an authoritative ruling in Spain.

Included in the (Provision) benefit for Income Taxes in the third quarter is a $7.6 million benefit related to Australia and New Zealand Transfer Pricing Arrangements and a $1.4 million benefit from the release of uncertain tax positions. Also in the fourth quarter a $1.9 million benefit related to return to provision adjustments, and $0.1 million of expense related to other discrete items. Also included are benefits related to restructuring charges in the first quarter of $1.3 million, $6.5 million in the second quarter, $0.8 million in the third quarter, and $0.6 million in the fourth quarter.

The following tables present certain quarterly financial data for the year ended December 31, 2011 (amounts in thousands except per share amounts).

    First Quarter Second Quarter Third Quarter Fourth Quarter
               
Revenue$ 280,979 $ 293,636 $ 304,235 $ 300,538
Cost of services  199,121   210,358   220,795   218,088
Selling, general and administrative  47,801   47,283   43,445   50,273
Depreciation and amortization  11,598   11,423   11,807   10,061
Restructuring charges, net  739   (57)   1,616   1,353
Impairment losses  230   -    -    -
 Income from operations  21,490   24,629   26,572   20,763
  Other income (expense)  (270)   (1,276)   (633)   279
  (Provision) benefit for income taxes  (9,849)   (129)   496   (3,797)
  Non-controlling interest  (898)   (1,007)   (1,064)   (1,132)
   Net income attributable to TeleTech stockholders$ 10,473 $ 22,217 $ 25,371 $ 16,113
               
Weighted average shares outstanding           
 Basic  57,190   56,713   56,476   56,309
 Diluted  58,797   57,974   57,748   57,500
               
Net income per share attributable to TeleTech stockholders         
 Basic$0.18 $0.39 $0.45 $0.29
 Diluted$0.18 $0.38 $0.44 $0.28
               

Included in Cost of services and selling, general and administrative expenses in the third quarter is a $2.8 million reduction for variable incentive compensation.

Included in the Provision for Income Taxes for the first and fourth quarter is an increase of $9.0 million and a decrease of $0.4 million respectively related to the adverse decision by the Canadian Revenue Agency in regards to the Company's attempt to recover taxes paid to Canada with respect to the years 2001 and 2002.  Also included in the Provision for income taxes in the first, second and third quarter is a reduction in expense related to the mediated settlement reached with the IRS concerning tax refund claims of $2.9 million, $5.7 million and $3.0 million respectively.  Also included in the third quarter is a $1.4 million benefit related to the Company's 2010 foreign earnings repatriation.