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SEGMENT INFORMATION (TABLES)
 12 Months Ended
Dec. 31, 2012
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data
Year Ended December 31, 2012          
   Gross Revenue  Intersegment Sales  Net Revenue  Depreciation & Amortization  Income (Loss) from Operations
Customer Management Services$ 923,774 $ -  $ 923,774 $ 32,715 $ 60,271
Customer Growth Services  100,846   (74)   100,772   3,903   2,258
Customer Technology Services  101,430   (4,582)   96,848   3,026   15,714
Customer Strategy Services  43,358   (1,771)   41,587   1,522   302
 Total$ 1,169,408 $ (6,427) $ 1,162,981 $ 41,166 $ 78,545
                
Year Ended December 31, 2011          
   Gross Revenue  Intersegment Sales  Net Revenue  Depreciation & Amortization  Income (Loss) from Operations
Customer Management Services$ 983,627 $ -  $ 983,627 $ 37,561 $ 71,945
Customer Growth Services  95,629   -    95,629   3,714   6,387
Customer Technology Services  68,333   (1,355)   66,978   2,515   13,652
Customer Strategy Services  33,154   -    33,154   1,099   1,470
 Total$ 1,180,743 $ (1,355) $ 1,179,388 $ 44,889 $ 93,454
                
Year Ended December 31, 2010          
   Gross Revenue  Intersegment Sales  Net Revenue  Depreciation & Amortization  Income (Loss) from Operations
Customer Management Services$ 1,001,520 $ -  $ 1,001,520 $ 46,444 $ 62,403
Customer Growth Services  78,991   -    78,991   3,579   4,305
Customer Technology Services  12,123   -    12,123   157   7,316
Customer Strategy Services  2,272   -    2,272   38   (279)
 Total$ 1,094,906 $ -  $ 1,094,906 $ 50,218 $ 73,745
                

     As of and for the Year Ended December 31,
     2012 2011 2010
Capital Expenditures           
 Customer Management Services   $ 32,736 $ 33,931 $ 24,446
 Customer Growth Services     3,983   2,346   2,326
 Customer Technology Services     3,390   1,842   10
 Customer Strategy Services     544   548   18
  Total   $ 40,653 $ 38,667 $ 26,800
              
Total Assets       
 Customer Management Services   $ 588,627 $ 567,852 $ 558,946
 Customer Growth Services     54,164   56,038   57,404
 Customer Technology Services     148,043   78,823   1,207
 Customer Strategy Services     56,339   44,265   43,066
  Total   $ 847,173 $ 746,978 $ 660,623
              
Goodwill           
 Customer Management Services   $ 20,288 $ 20,594 $ 21,017
 Customer Growth Services     24,439   24,439   24,439
 Customer Technology Services     38,591   18,516   -
 Customer Strategy Services     11,361   7,295   7,251
  Total   $ 94,679 $ 70,844 $ 52,707
              
Schedule of Revenue by Geographic Area
   As of and for the
   Year Ended December 31,
   2012  2011  2010
          
Revenue        
United States$ 474,236 $ 405,424 $ 406,652
Philippines  334,541   336,710   292,726
Latin America  188,071   206,986   203,420
Europe / Middle East / Africa  111,304   161,782   120,643
Canada  37,177   51,186   52,396
Asia Pacific  17,652   17,300   19,069
 Total$1,162,981 $1,179,388 $1,094,906
          
Property, plant and equipment, gross        
United States$ 311,904 $ 280,469 $ 274,335
Philippines  107,676   100,048   88,513
Latin America  70,915   81,070   88,984
Europe / Middle East / Africa  8,767   20,186   25,261
Canada  25,908   25,788   29,697
Asia Pacific  29,884   27,630   27,100
 Total$555,054 $535,191 $533,890
          
Other long-term assets        
United States$ 73,979 $ 41,889 $ 14,417
Philippines  4,124   3,852   2,906
Latin America  4,696   1,048   1,143
Europe / Middle East / Africa  15,487   13,686   17,241
Canada  95   212   113
Asia Pacific  1,004   1,466   1,626
 Total$99,385 $62,153 $37,446