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DERIVATIVES (TABLES)

12 Months Ended

Dec. 31, 2012

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward

		Year Ended December 31,
		2012			2011			2010
Aggregate unrealized net gain/(loss) at beginning of year		$	(5,852)		$	7,090		$	4,467
Add: Net gain/(loss) from change in fair value of cash flow hedges			17,748			(7,362)			8,513
Less: Net (gain)/loss reclassified to earnings from effective hedges			(2,337)			(5,580)			(5,890)
Aggregate unrealized net gain/(loss) at end of year		$	9,559		$	(5,852)		$	7,090

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

As of December 31, 2012		Local Currency Notional Amount		U.S. Dollar Notional Amount				% Maturing in 2013		Contracts Maturing Through
Canadian Dollar		7,750		$	7,407			90.3%		March 2014
Philippine Peso		11,710,000			271,970	(1)		57.8%		June 2016
Mexican Peso		1,320,500			94,530			57.7%		December 2015
British Pound Sterling		3,518			5,575	(2)		82.9%		June 2014
New Zealand Dollars		398			300			100.0%		June 2013
				$	379,782

As of December 31, 2011		Local Currency Notional Amount		U.S. Dollar Notional Amount
Canadian Dollar		25,750		$	25,137
Costa Rican Colon		2,000,000			3,874
Philippine Peso		13,304,000			301,361	(1)
Mexican Peso (Forwards)		1,081,000			80,735
Mexican Peso (Collars)		140,298			12,000	(3)
British Pound Sterling		8,808			13,822	(2)
				$	436,929

Schedule of Interest Rate Swaps

Notional Amount

Variable Rate Received

Fixed Rate Paid

Contract Commencement Date

Contract Maturity Date

As of December 31, 2012

$

25 million

1 - month LIBOR

2.55

%

April 2012

April 2016

and 2011

15 million

1 - month LIBOR

3.14

%

May 2012

May 2017

$

40 million

Schedule of Derivatives Instruments on Balance Sheet

			December 31, 2012
			Designated as hedging instruments					Not Designated as Hedging Instruments
Derivative contracts:			Foreign Exchange			Interest Rate		Foreign Exchange		Leases
Derivative classification:			Cash Flow			Cash Flow		Fair Value		Embedded Derivative
Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets			$	11,421	$	-		$	11	$	-
Other long-term assets				7,619		-			-		-
Other current liabilities				(157)		(1,032)			(476)		(59)
Other long-term liabilities				(65)		(1,955)			-		(219)
	Total fair value of derivatives, net		$	18,818	$	(2,987)		$	(465)	$	(278)

			December 31, 2011
			Designated as hedging instruments						Not designated as hedging instruments
Derivative contracts:			Foreign Exchange				Interest Rate		Foreign Exchange			Leases
Derivative classification:			Cash Flow				Cash Flow		Fair Value			Embedded Derivative
Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets			$	2,325		$	-		$	12		$	-
Other long-term assets				1,119			-			-			-
Other current liabilities				(7,828)			-			(341)			-
Other long-term liabilities				(2,786)			(2,263)			-			-
	Total fair value of derivatives, net		$	(7,170)		$	(2,263)		$	(329)		$	-

Schedule of Derivative Impact on Statement of Comprehensive Income

			Year Ended December 31,
			2012						2011
			Designated as hedging instruments						Designated as hedging instruments
Derivative contracts:			Foreign Exchange				Interest Rate		Foreign Exchange				Interest Rate
Derivative classification:			Cash Flow				Cash Flow		Cash Flow				Cash Flow
Amount of gain or (loss) recognized in other
	comprehensive income - effective portion, net of tax:		$	18,627		$	(879)		$	(6,004)		$	(1,358)
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue			$	4,638		$	-		$	9,297		$	-
Interest expense				-			(741)			-			-
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - ineffective portion
	and amount excluded from effectiveness testing:
Other income (expense), net			$	-		$	-		$	-		$	-

			Year Ended December 31,
			2012									2011
			Not designated as hedging instruments									Not designated as hedging instruments
Derivative contracts:			Foreign Exchange						Leases				Foreign Exchange						Leases
Derivative classification:			Option and Forward Contracts			Fair Value			Embedded Derivative			Option and Forward Contracts			Fair Value			Embedded Derivative
Amount and location of net gain or
	(loss) recognized in the Consolidated
	Statement of Comprehensive Income:
Cost of services			$	-		$	-		$	278		$	-		$	-		$	139
Other income (expense), net				-			4,667			-			-			(1,178)			-

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Tabular disclosure of the effective portion of gains and losses on derivative instruments (and nonderivative instruments) designated and qualifying in cash flow hedges recorded in accumulated other comprehensive income (loss) during the term of the hedging relationship and reclassified into earnings during the current period.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef

-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 4C

-Subparagraph (c)

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Tabular disclosure of the effective portion of the gains and losses on derivative instruments designated (and non-derivative instruments) designated and qualifying in cash flow hedges and net investment hedges that was recognized in other comprehensive income (loss) during the current period.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef

-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

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Tabular disclosure of derivative instruments (including nonderivative instruments that are designated and qualify as hedging instruments) of (a) the location and amount of gains and losses reported in the statement of financial performance and (b) the location and fair value amounts of the instruments reported in the statement of financial position.

+ References

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 4A

-URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5618551-113959

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Tabular disclosure of interest rate derivatives, including, but not limited to, the fair value of the derivatives, statement of financial position location, and statement of financial performance location of these instruments.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef

-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

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Tabular disclosure of the notional amounts of outstanding derivative positions.

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 1A

-Subparagraph (d)

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