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SEGMENT INFORMATION (TABLES) | 3 Months Ended
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Mar. 31, 2013
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Quarter Ended March 31, 2013 |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 222,889 |  | $ | (307) |  | $ | 222,582 |  | $ | 7,862 |  | $ | 20,731
Customer Growth Services |  | 22,856 |  |  | - |  |  | 22,856 |  |  | 697 |  |  | 1,276
Customer Technology Services |  | 33,646 |  |  | (84) |  |  | 33,562 |  |  | 1,516 |  |  | 2,898
Customer Strategy Services |  | 9,930 |  |  | (547) |  |  | 9,383 |  |  | 480 |  |  | (1,907)
| Total | $ | 289,321 |  | $ | (938) |  | $ | 288,383 |  | $ | 10,555 |  | $ | 22,998
Quarter Ended March 31, 2012 |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 234,876 |  | $ | - |  | $ | 234,876 |  | $ | 8,160 |  | $ | 16,707
Customer Growth Services |  | 22,764 |  |  | - |  |  | 22,764 |  |  | 800 |  |  | (2,130)
Customer Technology Services |  | 26,199 |  |  | (647) |  |  | 25,552 |  |  | 805 |  |  | 3,679
Customer Strategy Services |  | 10,363 |  |  | (901) |  |  | 9,462 |  |  | 351 |  |  | 494
| Total | $ | 294,202 |  | $ | (1,548) |  | $ | 292,654 |  | $ | 10,116 |  | $ | 18,750
|  |  | Three Months Ended March 31,
|  |  | 2013 |  | 2012
Capital Expenditures |  |  |  |  |
| Customer Management Services | $ | 2,286 |  | $ | 5,262
| Customer Growth Services |  | 316 |  |  | 546
| Customer Technology Services |  | 1,328 |  |  | 539
| Customer Strategy Services |  | 175 |  |  | 137
|  | Total | $ | 4,105 |  | $ | 6,484
|  |  | March 31, 2013 |  | December 31, 2012
Total Assets |  |  |
| Customer Management Services | $ | 588,076 |  | $ | 588,627
| Customer Growth Services |  | 54,906 |  |  | 54,164
| Customer Technology Services |  | 149,416 |  |  | 148,043
| Customer Strategy Services |  | 55,097 |  |  | 56,339
|  | Total | $ | 847,495 |  | $ | 847,173
|  |  | March 31, 2013 |  | December 31, 2012
Goodwill |  |  |  |  |
| Customer Management Services | $ | 20,322 |  | $ | 20,288
| Customer Growth Services |  | 24,439 |  |  | 24,439
| Customer Technology Services |  | 39,069 |  |  | 38,591
| Customer Strategy Services |  | 11,361 |  |  | 11,361
|  | Total | $ | 95,191 |  | $ | 94,679
Schedule of Revenue by Geographic Area |
|  |  | Three Months Ended March 31,
|  |  | 2013 |  | 2012
Revenue |  |  |  |  |
| United States | $ | 131,747 |  | $ | 110,576
| Philippines |  | 86,108 |  |  | 78,665
| Latin America |  | 45,028 |  |  | 47,896
| Europe / Middle East / Africa |  | 16,984 |  |  | 38,366
| Canada |  | 4,290 |  |  | 12,953
| Asia Pacific |  | 4,226 |  |  | 4,198
|  | Total | $ | 288,383 |  | $ | 292,654

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