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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended |
--- | --- | ---
Mar. 31, 2013 | Mar. 31, 2012 | Dec. 31, 2012
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | $ 289,321 | $ 294,202 |
Intersegment Sales | (938) | (1,548) |
Net Revenue | 288,383 | 292,654 |
Depreciation and amortization | 10,555 | 10,116 |
Income (Loss) from Operations | 22,998 | 18,750 |
Capital Expenditures | 4,105 | 6,484 |
Total Assets | 847,495 |  | 847,173
Goodwill | 95,191 |  | 94,679
Customer Management Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 222,889 | 234,876 |
Intersegment Sales | (307) | 0 |
Net Revenue | 222,582 | 234,876 |
Depreciation and amortization | 7,862 | 8,160 |
Income (Loss) from Operations | 20,731 | 16,707 |
Capital Expenditures | 2,286 | 5,262 |
Total Assets | 588,076 |  | 588,627
Goodwill | 20,322 |  | 20,288
Customer Growth Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 22,856 | 22,764 |
Intersegment Sales | 0 | 0 |
Net Revenue | 22,856 | 22,764 |
Depreciation and amortization | 697 | 800 |
Income (Loss) from Operations | 1,276 | (2,130) |
Capital Expenditures | 316 | 546 |
Total Assets | 54,906 |  | 54,164
Goodwill | 24,439 |  | 24,439
Customer Technology Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 33,646 | 26,199 |
Intersegment Sales | (84) | (647) |
Net Revenue | 33,562 | 25,552 |
Depreciation and amortization | 1,516 | 805 |
Income (Loss) from Operations | 2,898 | 3,679 |
Capital Expenditures | 1,328 | 539 |
Total Assets | 149,416 |  | 148,043
Goodwill | 39,069 |  | 38,591
Customer Strategy Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 9,930 | 10,363 |
Intersegment Sales | (547) | (901) |
Net Revenue | 9,383 | 9,462 |
Depreciation and amortization | 480 | 351 |
Income (Loss) from Operations | (1,907) | 494 |
Capital Expenditures | 175 | 137 |
Total Assets | 55,097 |  | 56,339
Goodwill | $ 11,361 |  | $ 11,361

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- Definition Total expenditures for additions to long-lived assets other than financial instruments, long-term customer relationships of a financial institution, mortgage and other servicing rights, deferred policy acquisition costs, and deferred tax assets of the reportable segment; if the amount: (a) is included in the determination of segment assets reviewed by the chief operating decision maker or (b) is otherwise regularly provided to the chief operating decision maker, even if not included in the determination of segment assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 131 -Paragraph 28 -Subparagraph b -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. + Details
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