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GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2013
Goodwill [Line Items]
Beginning balance, goodwill	$ 94,679
Acquisitions	478
Impairments	0
Effect of Foreign Currency	34
Ending balance, goodwill	95,191
Customer Management Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	20,288
Acquisitions	0
Impairments	0
Effect of Foreign Currency	34
Ending balance, goodwill	20,322
Customer Growth Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	24,439
Acquisitions	0
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	24,439
Customer Technology Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	38,591
Acquisitions	478
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	39,069
Customer Strategy Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	11,361
Acquisitions	0
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	$ 11,361

X

- Definition

Carrying amount as of the balance sheet date, which is the cumulative amount paid and (if applicable) the fair value of any noncontrolling interest in the acquiree, adjusted for any amortization recognized prior to the adoption of any changes in generally accepted accounting principles (as applicable) and for any impairment charges, in excess of the fair value of net assets acquired in one or more business combination transactions.

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The aggregate amount of goodwill acquired in the period and allocated to the reportable segment. The value is stated at fair value based on the purchase price allocation.

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Loss recognized during the period that results from the write-down of goodwill after comparing the implied fair value of reporting unit goodwill with the carrying amount of that goodwill. Goodwill is assessed at least annually for impairment.

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