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SEGMENT INFORMATION (TABLES) | 6 Months Ended
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Jun. 30, 2013
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Three Months Ended June 30, 2013 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 220,965 |  | $ | (324) |  | $ | 220,641 |  | $ | 8,532 |  | $ | 16,460
Customer Growth Services |  | 22,399 |  |  | - |  |  | 22,399 |  |  | 777 |  |  | (614)
Customer Technology Services |  | 36,717 |  |  | (73) |  |  | 36,644 |  |  | 1,489 |  |  | 5,819
Customer Strategy Services |  | 10,256 |  |  | (248) |  |  | 10,008 |  |  | 465 |  |  | (1,990)
| Total | $ | 290,337 |  | $ | (645) |  | $ | 289,692 |  | $ | 11,263 |  | $ | 19,675
Three Months Ended June 30, 2012 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 229,401 |  | $ | - |  | $ | 229,401 |  | $ | 8,302 |  | $ | 730
Customer Growth Services |  | 24,409 |  |  | - |  |  | 24,409 |  |  | 898 |  |  | 1,052
Customer Technology Services |  | 25,152 |  |  | (196) |  |  | 24,956 |  |  | 687 |  |  | 4,356
Customer Strategy Services |  | 10,347 |  |  | (315) |  |  | 10,032 |  |  | 342 |  |  | 308
| Total | $ | 289,309 |  | $ | (511) |  | $ | 288,798 |  | $ | 10,229 |  | $ | 6,446
Six Months Ended June 30, 2013 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 443,854 |  | $ | (631) |  | $ | 443,223 |  | $ | 16,394 |  | $ | 37,191
Customer Growth Services |  | 45,255 |  |  | - |  |  | 45,255 |  |  | 1,474 |  |  | 662
Customer Technology Services |  | 70,363 |  |  | (157) |  |  | 70,206 |  |  | 3,005 |  |  | 8,717
Customer Strategy Services |  | 20,186 |  |  | (795) |  |  | 19,391 |  |  | 945 |  |  | (3,897)
| Total | $ | 579,658 |  | $ | (1,583) |  | $ | 578,075 |  | $ | 21,818 |  | $ | 42,673
Six Months Ended June 30, 2012 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 464,277 |  | $ | - |  | $ | 464,277 |  | $ | 16,462 |  | $ | 17,437
Customer Growth Services |  | 47,173 |  |  | - |  |  | 47,173 |  |  | 1,698 |  |  | (1,078)
Customer Technology Services |  | 51,351 |  |  | (843) |  |  | 50,508 |  |  | 1,492 |  |  | 8,035
Customer Strategy Services |  | 20,710 |  |  | (1,216) |  |  | 19,494 |  |  | 693 |  |  | 802
| Total | $ | 583,511 |  | $ | (2,059) |  | $ | 581,452 |  | $ | 20,345 |  | $ | 25,196
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2013 |  | 2012 |  | 2013 |  | 2012
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 8,110 |  | $ | 9,733 |  | $ | 10,396 |  | $ | 15,446
| Customer Growth Services |  | 435 |  |  | 661 |  |  | 751 |  |  | 1,034
| Customer Technology Services |  | 960 |  |  | 523 |  |  | 2,288 |  |  | 854
| Customer Strategy Services |  | 50 |  |  | 77 |  |  | 225 |  |  | 144
|  | Total | $ | 9,555 |  | $ | 10,994 |  | $ | 13,660 |  | $ | 17,478
|  |  | June 30, 2013 |  | December 31, 2012 |  |  |  |
Total Assets |  |  |  |  |  |  |
| Customer Management Services | $ | 561,321 |  | $ | 588,627 |  |  |  |  |  |
| Customer Growth Services |  | 48,046 |  |  | 54,164 |  |  |  |  |  |
| Customer Technology Services |  | 152,095 |  |  | 148,043 |  |  |  |  |  |
| Customer Strategy Services |  | 49,176 |  |  | 56,339 |  |  |  |  |  |
|  | Total | $ | 810,638 |  | $ | 847,173 |  |  |  |  |  |
|  |  | June 30, 2013 |  | December 31, 2012 |  |  |  |
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 19,982 |  | $ | 20,288 |  |  |  |  |  |
| Customer Growth Services |  | 24,439 |  |  | 24,439 |  |  |  |  |  |
| Customer Technology Services |  | 39,069 |  |  | 38,591 |  |  |  |  |  |
| Customer Strategy Services |  | 10,087 |  |  | 11,361 |  |  |  |  |  |
|  | Total | $ | 93,577 |  | $ | 94,679 |  |  |  |  |  |
Schedule of Revenue by Geographic Area |
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2013 |  | 2012 |  | 2013 |  | 2012
Revenue |  |  |  |  |  |  |  |  |  |  |
| United States | $ | 132,341 |  | $ | 111,857 |  | $ | 264,088 |  | $ | 222,433
| Philippines |  | 88,049 |  |  | 83,336 |  |  | 174,158 |  |  | 162,001
| Latin America |  | 44,303 |  |  | 46,259 |  |  | 89,331 |  |  | 94,155
| Europe / Middle East / Africa |  | 16,638 |  |  | 33,085 |  |  | 33,621 |  |  | 71,451
| Canada |  | 4,002 |  |  | 10,288 |  |  | 8,292 |  |  | 23,241
| Asia Pacific |  | 4,359 |  |  | 3,973 |  |  | 8,585 |  |  | 8,171
|  | Total | $ | 289,692 |  | $ | 288,798 |  | $ | 578,075 |  | $ | 581,452

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