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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2013 | Jun. 30, 2012 | Jun. 30, 2013 | Jun. 30, 2012 | Dec. 31, 2012
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | $ 290,337 | $ 289,309 | $ 579,658 | $ 583,511 |
Intersegment Sales | (645) | (511) | (1,583) | (2,059) |
Net Revenue | 289,692 | 288,798 | 578,075 | 581,452 |
Depreciation and amortization | 11,263 | 10,229 | 21,818 | 20,345 |
Income (Loss) from Operations | 19,675 | 6,446 | 42,673 | 25,196 |
Capital Expenditures | 9,555 | 10,994 | 13,660 | 17,478 |
Total Assets | 810,638 |  | 810,638 |  | 847,173
Goodwill | 93,577 |  | 93,577 |  | 94,679
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 220,965 | 229,401 | 443,854 | 464,277 |
Intersegment Sales | (324) | 0 | (631) | 0 |
Net Revenue | 220,641 | 229,401 | 443,223 | 464,277 |
Depreciation and amortization | 8,532 | 8,302 | 16,394 | 16,462 |
Income (Loss) from Operations | 16,460 | 730 | 37,191 | 17,437 |
Capital Expenditures | 8,110 | 9,733 | 10,396 | 15,446 |
Total Assets | 561,321 |  | 561,321 |  | 588,627
Goodwill | 19,982 |  | 19,982 |  | 20,288
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 22,399 | 24,409 | 45,255 | 47,173 |
Intersegment Sales | 0 | 0 | 0 | 0 |
Net Revenue | 22,399 | 24,409 | 45,255 | 47,173 |
Depreciation and amortization | 777 | 898 | 1,474 | 1,698 |
Income (Loss) from Operations | (614) | 1,052 | 662 | (1,078) |
Capital Expenditures | 435 | 661 | 751 | 1,034 |
Total Assets | 48,046 |  | 48,046 |  | 54,164
Goodwill | 24,439 |  | 24,439 |  | 24,439
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 36,717 | 25,152 | 70,363 | 51,351 |
Intersegment Sales | (73) | (196) | (157) | (843) |
Net Revenue | 36,644 | 24,956 | 70,206 | 50,508 |
Depreciation and amortization | 1,489 | 687 | 3,005 | 1,492 |
Income (Loss) from Operations | 5,819 | 4,356 | 8,717 | 8,035 |
Capital Expenditures | 960 | 523 | 2,288 | 854 |
Total Assets | 152,095 |  | 152,095 |  | 148,043
Goodwill | 39,069 |  | 39,069 |  | 38,591
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 10,256 | 10,347 | 20,186 | 20,710 |
Intersegment Sales | (248) | (315) | (795) | (1,216) |
Net Revenue | 10,008 | 10,032 | 19,391 | 19,494 |
Depreciation and amortization | 465 | 342 | 945 | 693 |
Income (Loss) from Operations | (1,990) | 308 | (3,897) | 802 |
Capital Expenditures | 50 | 77 | 225 | 144 |
Total Assets | 49,176 |  | 49,176 |  | 56,339
Goodwill | $ 10,087 |  | $ 10,087 |  | $ 11,361

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