SEGMENT INFORMATION (TABLES)

6 Months Ended

Jun. 30, 2013

Schedule of Segment Selected Financial Data

Three Months Ended June 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	220,965	$	(324)	$	220,641	$	8,532	$	16,460
Customer Growth Services			22,399		-		22,399		777		(614)
Customer Technology Services			36,717		(73)		36,644		1,489		5,819
Customer Strategy Services			10,256		(248)		10,008		465		(1,990)
	Total	$	290,337	$	(645)	$	289,692	$	11,263	$	19,675

Three Months Ended June 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	229,401	$	-	$	229,401	$	8,302	$	730
Customer Growth Services			24,409		-		24,409		898		1,052
Customer Technology Services			25,152		(196)		24,956		687		4,356
Customer Strategy Services			10,347		(315)		10,032		342		308
	Total	$	289,309	$	(511)	$	288,798	$	10,229	$	6,446

Six Months Ended June 30, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	443,854	$	(631)	$	443,223	$	16,394	$	37,191
Customer Growth Services			45,255		-		45,255		1,474		662
Customer Technology Services			70,363		(157)		70,206		3,005		8,717
Customer Strategy Services			20,186		(795)		19,391		945		(3,897)
	Total	$	579,658	$	(1,583)	$	578,075	$	21,818	$	42,673

Six Months Ended June 30, 2012
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	464,277	$	-	$	464,277	$	16,462	$	17,437
Customer Growth Services			47,173		-		47,173		1,698		(1,078)
Customer Technology Services			51,351		(843)		50,508		1,492		8,035
Customer Strategy Services			20,710		(1,216)		19,494		693		802
	Total	$	583,511	$	(2,059)	$	581,452	$	20,345	$	25,196

			Three Months Ended June 30,				Six Months Ended June 30,
			2013		2012		2013		2012
Capital Expenditures
	Customer Management Services		$	8,110	$	9,733	$	10,396	$	15,446
	Customer Growth Services			435		661		751		1,034
	Customer Technology Services			960		523		2,288		854
	Customer Strategy Services			50		77		225		144
		Total	$	9,555	$	10,994	$	13,660	$	17,478

			June 30, 2013		December 31, 2012
Total Assets
	Customer Management Services		$	561,321	$	588,627
	Customer Growth Services			48,046		54,164
	Customer Technology Services			152,095		148,043
	Customer Strategy Services			49,176		56,339
		Total	$	810,638	$	847,173

			June 30, 2013		December 31, 2012
Goodwill
	Customer Management Services		$	19,982	$	20,288
	Customer Growth Services			24,439		24,439
	Customer Technology Services			39,069		38,591
	Customer Strategy Services			10,087		11,361
		Total	$	93,577	$	94,679

Schedule of Revenue by Geographic Area

			Three Months Ended June 30,				Six Months Ended June 30,
			2013		2012		2013		2012
Revenue
	United States		$	132,341	$	111,857	$	264,088	$	222,433
	Philippines			88,049		83,336		174,158		162,001
	Latin America			44,303		46,259		89,331		94,155
	Europe / Middle East / Africa			16,638		33,085		33,621		71,451
	Canada			4,002		10,288		8,292		23,241
	Asia Pacific			4,359		3,973		8,585		8,171
		Total	$	289,692	$	288,798	$	578,075	$	581,452

- Definition

Tabular disclosure of the names of foreign countries from which revenue is material and the amount of revenue from external customers attributed to those countries. An entity may also provide subtotals of geographic information about groups of countries.

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- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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