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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (TABLES) | 9 Months Ended
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Sep. 30, 2013
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT] |
Other Comprehensive Income Attributable to TeleTech Shareholders Table |
|  |  | Foreign Currency Translation Adjustment |  | Derivative Valuation, Net of Tax |  | Other, Net of Tax |  | Totals
Accumulated other comprehensive income |  |  |  |  |  |  |  |  |  |  |
| (loss) at December 31, 2012 | $ | 15,673 |  | $ | 9,559 |  | $ | (2,251) |  | $ | 22,981
| Other comprehensive income before reclassifications |  | (18,087) |  |  | (9,332) |  |  | 4 |  |  | (27,415)
| Amounts reclassified from accumulated other |  |  |  |  |  |  |  |  |  |  |
|  | comprehensive income (loss) |  | - |  |  | (3,899) |  |  | 447 |  |  | (3,452)
|  | Net current period other comprehensive income (loss) |  | (18,087) |  |  | (13,231) |  |  | 451 |  |  | (30,867)
Accumulated other comprehensive income |  |  |  |  |  |  |  |  |  |  |
| (loss) at September 30, 2013 | $ | (2,414) |  | $ | (3,672) |  | $ | (1,800) |  | $ | (7,886)
Accumulated other comprehensive income |  |  |  |  |  |  |  |  |  |  |
| (loss) at December 31, 2011 | $ | 3,156 |  | $ | (5,852) |  | $ | (2,778) |  | $ | (5,474)
| Other comprehensive income (loss) before reclassifications | 10,494 |  |  | 14,040 |  |  | 277 |  |  | 24,811
| Amounts reclassified from accumulated other |  |  |  |  |  |  |  |  |  |  |
|  | comprehensive income (loss) |  | - |  |  | (870) |  |  | 656 |  |  | (214)
|  | Net current period other comprehensive income (loss) |  | 10,494 |  |  | 13,170 |  |  | 933 |  |  | 24,597
Accumulated other comprehensive income |  |  |  |  |  |  |  |  |  |  |
| (loss) at September 30, 2012 | $ | 13,650 |  | $ | 7,318 |  | $ | (1,845) |  | $ | 19,123
Income Statement Location of Adjustments Reclassified from Accumulated Other Comprehensive Income to Income |
|  |  | For the Three Months Ended September 30, |  |
|  |  | 2013 |  | 2012 |  | Statement of Comprehensive Income (Loss) Classification
Derivative valuation |  |  |  |  |  |  |
| Gain on foreign currency forward |  |  |  |  |  |  |
|  | exchange contracts | $ | 917 |  | $ | 1,367 |  | Revenue
| Loss on interest rate swaps |  | (264) |  |  | (380) |  | Interest expense
| Tax effect |  | (255) |  |  | (396) |  | Provision for income taxes
|  |  | $ | 398 |  | $ | 591 |  | Net income (loss)
Other |  |  |  |  |  |  |
| Actuarial loss on defined benefit plan | $ | (156) |  | $ | (235) |  | Cost of services
| Tax effect |  | 9 |  |  | 13 |  | Provision for income taxes
|  |  | $ | (147) |  | $ | (222) |  | Net income (loss)
|  |  | For the Nine Months Ended September 30, |  |
|  |  | 2013 |  | 2012 |  | Statement of Comprehensive Income (Loss) Classification
Derivative valuation |  |  |  |  |  |  |
| Gain (loss) on foreign currency forward |  |  |  |  |  |  |
|  | exchange contracts | $ | 7,227 |  | $ | 2,016 |  | Revenue
| Loss on interest rate swaps |  | (778) |  |  | (564) |  | Interest expense
| Tax effect |  | (2,550) |  |  | (582) |  | Provision for income taxes
|  |  | $ | 3,899 |  | $ | 870 |  | Net income (loss)
Other |  |  |  |  |  |  |
| Actuarial loss on defined benefit plan | $ | (473) |  | $ | (695) |  | Cost of services
| Tax effect |  | 26 |  |  | 39 |  | Provision for income taxes
|  |  | $ | (447) |  | $ | (656) |  | Net income (loss)

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- Definition The entire disclosure for any adjustments made during the period to avoid double counting in comprehensive income items displayed as part of net income that also had been displayed as part of other comprehensive income in that period or earlier periods. These adjustments include reclassifications to net income of items in accumulated comprehensive income, such as deferred gains or losses on qualifying hedges when hedged item reported in net income, holding gains or losses on available-for-sale securities transferred into trading category, unrealized holding gains or losses on debt securities transferred from held-to-maturity category into available-for-sale category and accumulated translation adjustment attributable to foreign subsidiary or investment in foreign entity upon sale or liquidation. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher AICPA -Name Accounting Principles Board Opinion (APB) -Number 12 -Paragraph 10 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 02 -Paragraph 31 -Article 5 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 04 -Article 3 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 505 -SubTopic 10 -Section 50 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=6928386&loc=d3e21463-112644 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 505 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.3-04) -URI http://asc.fasb.org/extlink&oid=6959260&loc=d3e187085-122770 Reference 6: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 220 -SubTopic 10 -Section 45 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=20435746&loc=d3e689-108580 Reference 7: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 220 -SubTopic 10 -Section 45 -Paragraph 17 -URI http://asc.fasb.org/extlink&oid=20435746&loc=d3e716-108580 Reference 8: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Glossary Reclassification Adjustments -URI http://asc.fasb.org/extlink&oid=6522872 Reference 9: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Statement of Financial Accounting Standard (FAS) -Number 130 -Paragraph 18, 19, 20, 21 -LegacyDoc This reference is SUPERSEDED by the Accounting Standards Codification effective for interim and annual periods ending after September 15, 2009. This reference is included to help users transition from the previous accounting hierarchy and will be removed from future versions of this taxonomy. + Details
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- Definition Tabular disclosure of components of comprehensive income (loss) including, but not limited to: (a) foreign currency translation adjustments; (b) gains (losses) on foreign currency transactions that are designated as, and are effective as, economic hedges of a net investment in a foreign entity; (c) gains (losses) on intercompany foreign currency transactions that are of a long-term-investment nature, when the entities to the transaction are consolidated, combined, or accounted for by the equity method in the reporting enterprise's financial statements; (d) change in the market value of a futures contract that qualifies as a hedge of an asset reported at fair value; (e) unrealized holding gains (losses) on available-for-sale securities and that resulting from transfers of debt securities from the held-to-maturity category to the available-for-sale category; (f) a net loss recognized as an additional pension liability not yet recognized as net periodic pension cost; and (g) the net gain (loss) and net prior service cost or credit for pension plans and other postretirement benefit plans. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 220 -SubTopic 10 -Section 45 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=20435746&loc=d3e526-108580 + Details
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