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SEGMENT INFORMATION (TABLES) | 9 Months Ended
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Sep. 30, 2013
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Three Months Ended September 30, 2013 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 217,347 |  | $ | (312) |  | $ | 217,035 |  | $ | 8,322 |  | $ | 17,944
Customer Growth Services |  | 25,893 |  |  | - |  |  | 25,893 |  |  | 1,148 |  |  | 588
Customer Technology Services |  | 40,712 |  |  | (63) |  |  | 40,649 |  |  | 1,538 |  |  | 5,165
Customer Strategy Services |  | 13,418 |  |  | - |  |  | 13,418 |  |  | 455 |  |  | 2,264
| Total | $ | 297,370 |  | $ | (375) |  | $ | 296,995 |  | $ | 11,463 |  | $ | 25,961
Three Months Ended September 30, 2012 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 224,041 |  | $ | - |  | $ | 224,041 |  | $ | 8,349 |  | $ | 21,001
Customer Growth Services |  | 28,200 |  |  | - |  |  | 28,200 |  |  | 1,201 |  |  | 2,487
Customer Technology Services |  | 25,219 |  |  | (2,876) |  |  | 22,343 |  |  | 794 |  |  | 3,054
Customer Strategy Services |  | 11,913 |  |  | (229) |  |  | 11,684 |  |  | 351 |  |  | 819
| Total | $ | 289,373 |  | $ | (3,105) |  | $ | 286,268 |  | $ | 10,695 |  | $ | 27,361
Nine Months Ended September 30, 2013 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 661,201 |  | $ | (943) |  | $ | 660,258 |  | $ | 24,716 |  | $ | 55,140
Customer Growth Services |  | 71,148 |  |  | - |  |  | 71,148 |  |  | 2,622 |  |  | 1,244
Customer Technology Services |  | 111,075 |  |  | (220) |  |  | 110,855 |  |  | 4,543 |  |  | 13,882
Customer Strategy Services |  | 33,604 |  |  | (795) |  |  | 32,809 |  |  | 1,400 |  |  | (1,632)
| Total | $ | 877,028 |  | $ | (1,958) |  | $ | 875,070 |  | $ | 33,281 |  | $ | 68,634
Nine Months Ended September 30, 2012 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 688,318 |  | $ | - |  | $ | 688,318 |  | $ | 24,811 |  | $ | 38,438
Customer Growth Services |  | 75,373 |  |  | - |  |  | 75,373 |  |  | 2,899 |  |  | 1,409
Customer Technology Services |  | 76,570 |  |  | (3,719) |  |  | 72,851 |  |  | 2,286 |  |  | 11,089
Customer Strategy Services |  | 32,623 |  |  | (1,445) |  |  | 31,178 |  |  | 1,044 |  |  | 1,621
| Total | $ | 872,884 |  | $ | (5,164) |  | $ | 867,720 |  | $ | 31,040 |  | $ | 52,557
|  |  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  |  | 2013 |  | 2012 |  | 2013 |  | 2012
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 15,108 |  | $ | 11,752 |  | $ | 25,504 |  | $ | 27,171
| Customer Growth Services |  | 1,274 |  |  | 2,385 |  |  | 2,025 |  |  | 3,428
| Customer Technology Services |  | 1,642 |  |  | 1,346 |  |  | 3,930 |  |  | 2,216
| Customer Strategy Services |  | 148 |  |  | 298 |  |  | 373 |  |  | 444
|  | Total | $ | 18,172 |  | $ | 15,781 |  | $ | 31,832 |  | $ | 33,259
|  |  | September 30, 2013 |  | December 31, 2012 |  |  |  |
Total Assets |  |  |  |  |  |  |
| Customer Management Services | $ | 547,320 |  | $ | 588,627 |  |  |  |  |  |
| Customer Growth Services |  | 85,924 |  |  | 54,164 |  |  |  |  |  |
| Customer Technology Services |  | 155,466 |  |  | 148,043 |  |  |  |  |  |
| Customer Strategy Services |  | 49,659 |  |  | 56,339 |  |  |  |  |  |
|  | Total | $ | 838,369 |  | $ | 847,173 |  |  |  |  |  |
|  |  | September 30, 2013 |  | December 31, 2012 |  |  |  |
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 19,981 |  | $ | 20,288 |  |  |  |  |  |
| Customer Growth Services |  | 29,481 |  |  | 24,439 |  |  |  |  |  |
| Customer Technology Services |  | 39,146 |  |  | 38,591 |  |  |  |  |  |
| Customer Strategy Services |  | 10,087 |  |  | 11,361 |  |  |  |  |  |
|  | Total | $ | 98,695 |  | $ | 94,679 |  |  |  |  |  |
Schedule of Revenue by Geographic Area |
|  |  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  |  | 2013 |  | 2012 |  | 2013 |  | 2012
Revenue |  |  |  |  |  |  |  |  |  |  |
| United States | $ | 137,205 |  | $ | 119,572 |  | $ | 401,294 |  | $ | 342,005
| Philippines |  | 89,206 |  |  | 83,299 |  |  | 263,365 |  |  | 245,301
| Latin America |  | 43,343 |  |  | 47,914 |  |  | 132,673 |  |  | 142,069
| Europe / Middle East / Africa |  | 18,929 |  |  | 22,164 |  |  | 52,551 |  |  | 93,614
| Asia Pacific |  | 4,504 |  |  | 4,955 |  |  | 13,087 |  |  | 13,126
| Canada |  | 3,808 |  |  | 8,364 |  |  | 12,100 |  |  | 31,605
|  | Total | $ | 296,995 |  | $ | 286,268 |  | $ | 875,070 |  | $ | 867,720

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