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DERIVATIVES (TABLES) | 9 Months Ended
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Sep. 30, 2013
DERIVATIVES [ABSTRACT] |
Schedule of Cash Flow Hedges OCI Rollforward |
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2013 |  | 2012 |  | 2013 |  | 2012
Aggregate unrealized net gain (loss) at beginning of period | $ | (2,644) |  | $ | 2,964 |  | $ | 9,559 |  | $ | (5,852)
Add: Net gain/(loss) from change in fair value of cash flow hedges |  | (630) |  |  | 4,945 |  |  | (9,332) |  |  | 14,040
Less: Net (gain)/loss reclassified to earnings from effective hedges |  | (398) |  |  | (591) |  |  | (3,899) |  |  | (870)
Aggregate unrealized net gain (loss) at end of period | $ | (3,672) |  | $ | 7,318 |  | $ | (3,672) |  | $ | 7,318
Schedule of Notional Amounts of Outstanding Cash Flow Hedges |
As of September 30, 2013 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  | % Maturing in the Next 12 Months |  | Contracts Maturing Through
Canadian Dollar |  | 12,750 |  | $ | 12,415 |  |  | 70.6 | % |  | June 2015
Philippine Peso |  | 15,835,000 |  |  | 372,909 | (1) |  | 37.8 | % |  | December 2017
Mexican Peso |  | 2,056,000 |  |  | 147,144 |  |  | 34.5 | % |  | December 2017
British Pound Sterling |  | 2,508 |  |  | 4,217 | (2) |  | 100.0 | % |  | June 2014
New Zealand Dollar |  | 300 |  |  | 235 |  |  | 100.0 | % |  | March 2014
|  |  |  | $ | 536,920 |  |  |  |  |  |
As of December 31, 2012 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  |  |  |  |
Canadian Dollar |  | 7,750 |  | $ | 7,407 |  |  |  |  |  |
Philippine Peso |  | 11,710,000 |  |  | 271,970 | (1) |  |  |  |  |
Mexican Peso |  | 1,320,500 |  |  | 94,530 |  |  |  |  |  |
British Pound Sterling |  | 3,518 |  |  | 5,575 | (2) |  |  |  |  |
New Zealand Dollar |  | 398 |  |  | 300 |  |  |  |  |  |
|  |  |  | $ | 379,782 |  |  |  |  |  |
(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012. (2) Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012.
Schedule of Interest Rate Swaps |
|  | Notional Amount |  | Variable Rate Received |  | Fixed Rate Paid |  | Contract Commencement Date |  | Contract Maturity Date
As of September 30, 2013 |  | $ | 25 million |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
|  |  | 15 million |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  | $ | 40 million |  |  |  |  |  |  |  |  |  |
As of December 31, 2012 |  | $ | 25 million |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
|  |  | 15 million |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  | $ | 40 million |  |  |  |  |  |  |  |  |  |
Schedule of Derivatives Instruments on Balance Sheet |
|  | September 30, 2013
|  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: | Cash Flow |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in the |  |  |  |  |  |  |  |  |  |  |
| Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets | $ | 4,607 |  | $ | - |  | $ | 20 |  | $ | -
Other long-term assets |  | 2,971 |  |  | - |  |  | - |  |  | -
Other current liabilities |  | (3,155) |  |  | (1,029) |  |  | (430) |  |  | (147)
Other long-term liabilities |  | (8,159) |  |  | (1,258) |  |  | - |  |  | -
| Total fair value of derivatives, net | $ | (3,736) |  | $ | (2,287) |  | $ | (410) |  | $ | (147)
|  | December 31, 2012
|  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: | Cash Flow |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in |  |  |  |  |  |  |  |  |  |  |
| the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets | $ | 11,421 |  | $ | - |  | $ | 11 |  | $ | -
Other long-term assets |  | 7,619 |  |  | - |  |  | - |  |  | -
Other current liabilities |  | (157) |  |  | (1,032) |  |  | (476) |  |  | (59)
Other long-term liabilities |  | (65) |  |  | (1,955) |  |  | - |  |  | (219)
| Total fair value of derivatives, net | $ | 18,818 |  | $ | (2,987) |  | $ | (465) |  | $ | (278)
Schedule of Derivative Impact on Statement of Comprehensive Income |
|  | Three Months Ended September 30,
|  | 2013 |  | 2012
|  | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Interest Rate
Derivative classification: | Cash Flow |  | Cash Flow |  | Cash Flow |  | Cash Flow
Amount of gain or (loss) recognized in other comprehensive |  |  |  |  |  |  |  |  |  |  |
| income (loss) - effective portion, net of tax | $ | (476) |  | $ | (154) |  | $ | 5,331 |  | $ | (386)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | 917 |  | $ | - |  | $ | 1,367 |  | $ | -
Interest Expense |  | - |  |  | (264) |  |  | - |  |  | (381)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - ineffective portion |  |  |  |  |  |  |  |  |  |  |
| and amount excluded from effectiveness testing: |  |  |  |  |  |  |  |  |  |  |
Other income (expense), net | $ | - |  | $ | - |  | $ | - |  | $ | -
|  | Three Months Ended September 30,
|  | 2013 |  | 2012
|  | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange | Leases |  | Foreign Exchange | Leases
Derivative classification: | Option and Forward Contracts | Fair Value | Embedded Derivative |  | Option and Forward Contracts | Fair Value | Embedded Derivative
Amount and location of net gain or (loss) |  |  |  |  |  |  |  |  |  |  |  |  |
| recognized in the Consolidated Statement |  |  |  |  |  |  |  |  |  |  |  |  |
| of Comprehensive Income (Loss): |  |  |  |  |  |  |  |  |  |  |  |  |
Costs of services | $ | - | $ | - | $ | 18 |  | $ | - | $ | - | $ | 7
Other income (expense), net | $ | - | $ | (2,373) | $ | - |  | $ | - | $ | 544 | $ | -
|  | Nine Months Ended September 30,
|  | 2013 |  | 2012
|  | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Interest Rate
Derivative classification: | Cash Flow |  | Cash Flow |  | Cash Flow |  | Cash Flow
Amount of gain or (loss) recognized in other comprehensive |  |  |  |  |  |  |  |  |  |  |
| income (loss) - effective portion, net of tax | $ | (9,254) |  | $ | (78) |  | $ | 14,902 |  | $ | (862)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | 7,227 |  | $ | - |  | $ | 2,016 |  | $ | -
Interest Expense |  | - |  |  | (778) |  |  | - |  |  | (564)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - ineffective portion |  |  |  |  |  |  |  |  |  |  |
| and amount excluded from effectiveness testing: |  |  |  |  |  |  |  |  |  |  |
Other income (expense), net | $ | - |  | $ | - |  | $ | - |  | $ | -
|  | Nine Months Ended September 30,
|  | 2013 |  | 2012
|  | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange | Leases |  | Foreign Exchange | Leases
Derivative classification: | Option and Forward Contracts | Fair Value | Embedded Derivative |  | Option and Forward Contracts | Fair Value | Embedded Derivative
Amount and location of net gain or (loss) |  |  |  |  |  |  |  |  |  |  |  |  |
| recognized in the Consolidated Statement |  |  |  |  |  |  |  |  |  |  |  |  |
| of Comprehensive Income (Loss): |  |  |  |  |  |  |  |  |  |  |  |  |
Costs of services | $ | - | $ | - | $ | 131 |  | $ | - | $ | - | $ | 259
Other income (expense), net | $ | - | $ | (3,620) | $ | - |  | $ | - | $ | 4,399 | $ | -

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- Definition Tabular disclosure of interest rate derivatives, including, but not limited to, the fair value of the derivatives, statement of financial position location, and statement of financial performance location of these instruments. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4C -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5624171-113959 + Details
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