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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 9 Months Ended |
--- | --- | --- | ---
Sep. 30, 2013 | Sep. 30, 2012 | Sep. 30, 2013 | Sep. 30, 2012 | Dec. 31, 2012
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | $ 297,370 | $ 289,373 | $ 877,028 | $ 872,884 |
Intersegment Sales | (375) | (3,105) | (1,958) | (5,164) |
Net Revenue | 296,995 | 286,268 | 875,070 | 867,720 |
Depreciation and amortization | 11,463 | 10,695 | 33,281 | 31,040 |
Income (Loss) from Operations | 25,961 | 27,361 | 68,634 | 52,557 |
Capital Expenditures | 18,172 | 15,781 | 31,832 | 33,259 |
Total Assets | 838,369 |  | 838,369 |  | 847,173
Goodwill | 98,695 |  | 98,695 |  | 94,679
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 217,347 | 224,041 | 661,201 | 688,318 |
Intersegment Sales | (312) | 0 | (943) | 0 |
Net Revenue | 217,035 | 224,041 | 660,258 | 688,318 |
Depreciation and amortization | 8,322 | 8,349 | 24,716 | 24,811 |
Income (Loss) from Operations | 17,944 | 21,001 | 55,140 | 38,438 |
Capital Expenditures | 15,108 | 11,752 | 25,504 | 27,171 |
Total Assets | 547,320 |  | 547,320 |  | 588,627
Goodwill | 19,981 |  | 19,981 |  | 20,288
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 25,893 | 28,200 | 71,148 | 75,373 |
Intersegment Sales | 0 | 0 | 0 | 0 |
Net Revenue | 25,893 | 28,200 | 71,148 | 75,373 |
Depreciation and amortization | 1,148 | 1,201 | 2,622 | 2,899 |
Income (Loss) from Operations | 588 | 2,487 | 1,244 | 1,409 |
Capital Expenditures | 1,274 | 2,385 | 2,025 | 3,428 |
Total Assets | 85,924 |  | 85,924 |  | 54,164
Goodwill | 29,481 |  | 29,481 |  | 24,439
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 40,712 | 25,219 | 111,075 | 76,570 |
Intersegment Sales | (63) | (2,876) | (220) | (3,719) |
Net Revenue | 40,649 | 22,343 | 110,855 | 72,851 |
Depreciation and amortization | 1,538 | 794 | 4,543 | 2,286 |
Income (Loss) from Operations | 5,165 | 3,054 | 13,882 | 11,089 |
Capital Expenditures | 1,642 | 1,346 | 3,930 | 2,216 |
Total Assets | 155,466 |  | 155,466 |  | 148,043
Goodwill | 39,146 |  | 39,146 |  | 38,591
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 13,418 | 11,913 | 33,604 | 32,623 |
Intersegment Sales | 0 | (229) | (795) | (1,445) |
Net Revenue | 13,418 | 11,684 | 32,809 | 31,178 |
Depreciation and amortization | 455 | 351 | 1,400 | 1,044 |
Income (Loss) from Operations | 2,264 | 819 | (1,632) | 1,621 |
Capital Expenditures | 148 | 298 | 373 | 444 |
Total Assets | 49,659 |  | 49,659 |  | 56,339
Goodwill | $ 10,087 |  | $ 10,087 |  | $ 11,361

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