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SEGMENT INFORMATION (TABLES) | 12 Months Ended
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Dec. 31, 2013
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Year Ended December 31, 2013 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 892,145 |  | $ | (1,262) |  | $ | 890,883 |  | $ | 33,884 |  | $ | 75,689
Customer Growth Services |  | 100,996 |  |  | - |  |  | 100,996 |  |  | 4,127 |  |  | 3,024
Customer Technology Services |  | 152,769 |  |  | (284) |  |  | 152,485 |  |  | 6,201 |  |  | 19,965
Customer Strategy Services |  | 49,643 |  |  | (850) |  |  | 48,793 |  |  | 1,852 |  |  | 2,721
| Total | $ | 1,195,553 |  | $ | (2,396) |  | $ | 1,193,157 |  | $ | 46,064 |  | $ | 101,399
Year Ended December 31, 2012 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 923,774 |  | $ | - |  | $ | 923,774 |  | $ | 32,714 |  | $ | 60,271
Customer Growth Services |  | 100,846 |  |  | (74) |  |  | 100,772 |  |  | 3,904 |  |  | 2,258
Customer Technology Services |  | 101,430 |  |  | (4,582) |  |  | 96,848 |  |  | 3,026 |  |  | 15,714
Customer Strategy Services |  | 43,358 |  |  | (1,771) |  |  | 41,587 |  |  | 1,522 |  |  | 302
| Total | $ | 1,169,408 |  | $ | (6,427) |  | $ | 1,162,981 |  | $ | 41,166 |  | $ | 78,545
Year Ended December 31, 2011 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 983,627 |  | $ | - |  | $ | 983,627 |  | $ | 37,561 |  | $ | 71,945
Customer Growth Services |  | 95,629 |  |  | - |  |  | 95,629 |  |  | 3,714 |  |  | 6,387
Customer Technology Services |  | 68,333 |  |  | (1,355) |  |  | 66,978 |  |  | 2,515 |  |  | 13,652
Customer Strategy Services |  | 33,154 |  |  | - |  |  | 33,154 |  |  | 1,099 |  |  | 1,470
| Total | $ | 1,180,743 |  | $ | (1,355) |  | $ | 1,179,388 |  | $ | 44,889 |  | $ | 93,454
|  |  |  |  | As of and for the Year Ended December 31,
|  |  |  |  | 2013 |  | 2012 |  | 2011
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 40,007 |  | $ | 32,736 |  | $ | 33,931
| Customer Growth Services |  |  |  |  | 3,421 |  |  | 3,983 |  |  | 2,346
| Customer Technology Services |  |  |  |  | 6,450 |  |  | 3,390 |  |  | 1,842
| Customer Strategy Services |  |  |  |  | 486 |  |  | 544 |  |  | 548
|  | Total |  |  |  | $ | 50,364 |  | $ | 40,653 |  | $ | 38,667
Total Assets |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 554,015 |  | $ | 588,627 |  | $ | 567,852
| Customer Growth Services |  |  |  |  | 86,416 |  |  | 54,164 |  |  | 56,038
| Customer Technology Services |  |  |  |  | 157,040 |  |  | 152,500 |  |  | 78,823
| Customer Strategy Services |  |  |  |  | 44,871 |  |  | 56,339 |  |  | 44,265
|  | Total |  |  |  | $ | 842,342 |  | $ | 851,630 |  | $ | 746,978
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 19,819 |  | $ | 20,288 |  | $ | 20,594
| Customer Growth Services |  |  |  |  | 30,128 |  |  | 24,439 |  |  | 24,439
| Customer Technology Services |  |  |  |  | 42,709 |  |  | 42,153 |  |  | 18,516
| Customer Strategy Services |  |  |  |  | 10,087 |  |  | 11,361 |  |  | 7,295
|  | Total |  |  |  | $ | 102,743 |  | $ | 98,241 |  | $ | 70,844
Schedule of Revenue by Geographic Area |
|  |  | As of and for the
|  |  | Year Ended December 31,
|  |  | 2013 |  |  | 2012 |  |  | 2011
Revenue |  |  |  |  |  |  |  |
United States | $ | 556,239 |  | $ | 474,236 |  | $ | 405,424
Philippines |  | 354,942 |  |  | 334,541 |  |  | 336,710
Latin America |  | 176,906 |  |  | 188,071 |  |  | 206,986
Europe / Middle East / Africa |  | 72,644 |  |  | 111,304 |  |  | 161,782
Asia Pacific |  | 18,489 |  |  | 17,652 |  |  | 17,300
Canada |  | 13,937 |  |  | 37,177 |  |  | 51,186
| Total | $ | 1,193,157 |  | $ | 1,162,981 |  | $ | 1,179,388
Property, plant and equipment, gross |  |  |  |  |  |  |  |
United States | $ | 337,311 |  | $ | 311,904 |  | $ | 280,469
Philippines |  | 101,123 |  |  | 107,676 |  |  | 100,048
Latin America |  | 75,618 |  |  | 70,915 |  |  | 81,070
Europe / Middle East / Africa |  | 12,311 |  |  | 8,767 |  |  | 20,186
Asia Pacific |  | 28,195 |  |  | 29,884 |  |  | 27,630
Canada |  | 20,941 |  |  | 25,908 |  |  | 25,788
| Total | $ | 575,499 |  | $ | 555,054 |  | $ | 535,191
Other long-term assets |  |  |  |  |  |  |  |
United States | $ | 33,249 |  | $ | 34,118 |  | $ | 21,050
Philippines |  | 4,408 |  |  | 4,124 |  |  | 3,852
Latin America |  | 5,299 |  |  | 4,696 |  |  | 1,048
Europe / Middle East / Africa |  | 311 |  |  | 887 |  |  | 848
Asia Pacific |  | 779 |  |  | 1,004 |  |  | 1,466
Canada |  | 38 |  |  | 95 |  |  | 212
| Total | $ | 44,084 |  | $ | 44,924 |  | $ | 28,476

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