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DERIVATIVES | 12 Months Ended
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Dec. 31, 2013
DERIVATIVES [ABSTRACT] |
DERIVATIVES | (9) DERIVATIVES Cash Flow Hedges The Company enters into foreign exchange and interest rate related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company's exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Interest rate derivatives consist of interest rate swaps to reduce the Company's exposure to interest rate fluctuations associated with its variable rate debt. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company's policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets consider, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company's creditworthiness. As of December 31, 2013, the Company ha d not experienced, nor did it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the years ended December 31, 2013, 2012 and 2011 (amounts in thousands and net of tax):
|  | Year Ended December 31,
|  | 2013 |  | 2012 |  | 2011
Aggregate unrealized net gain/(loss) at beginning of year |  | $ | 9,559 |  | $ | (5,852) |  | $ | 7,090
Add: Net gain/(loss) from change in fair value of cash flow hedges |  |  | (13,721) |  |  | 17,748 |  |  | (7,362)
Less: Net (gain)/loss reclassified to earnings from effective hedges |  |  | (4,190) |  |  | (2,337) |  |  | (5,580)
Aggregate unrealized net gain/(loss) at end of year |  | $ | (8,352) |  | $ | 9,559 |  | $ | (5,852)
The Company's foreign exchange cash flow hedging instruments as of December 31, 2013 and 2012 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts unless noted otherwise.
As of December 31, 2013 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  | % Maturing in 2014 |  | Contracts Maturing Through
Canadian Dollar |  | 7,500 |  | $ | 7,336 |  |  | 80.0% |  | June 2015
Philippine Peso |  | 17,355,000 |  |  | 404,638 | (1) |  | 40.7% |  | September 2018
Mexican Peso |  | 2,305,500 |  |  | 166,132 |  |  | 31.2% |  | October 2018
British Pound Sterling |  | 1,200 |  |  | 1,853 | (2) |  | 100.0% |  | June 2014
New Zealand Dollars |  | 150 |  |  | 117 |  |  | 100.0% |  | March 2014
|  |  |  | $ | 580,076 |  |  |  |  |
As of December 31, 2012 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  |  |  |
Canadian Dollar |  | 7,750 |  | $ | 7,407 |  |  |  |  |
Philippine Peso |  | 11,710,000 |  |  | 271,970 | (1) |  |  |  |
Mexican Peso |  | 1,320,500 |  |  | 94,530 |  |  |  |  |
British Pound Sterling |  | 3,518 |  |  | 5,575 | (2) |  |  |  |
New Zealand Dollars |  | 398 |  |  | 300 |  |  |  |  |
|  |  |  | $ | 379,782 |  |  |  |  |
(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on December 31, 2013 and December 31, 2012. (2) Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on December 31, 2013 and December 31, 2012. The Company's interest rate swap arrangements as of December 31, 2013 and 2012 were as follows:
|  |  | Notional Amount |  | Variable Rate Received |  | Fixed Rate Paid |  | Contract Commencement Date |  | Contract Maturity Date
As of December 31, 2013 |  | $ | 25 million |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
| and 2012 |  |  | 15 million |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  |  | $ | 40 million |  |  |  |  |  |  |  |  |  |
Fair Value Hedges The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company's foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of December 31, 2013 and 2012, the total notional amount of the Company's forward contracts used as fair value hedges was $204.5 million and $189.3 million, respectively. Embedded Derivatives In addition to hedging activities, the Company's foreign subsidiary in Argentina was party to U.S. dollar denominated lease contracts which the Company determined contain embedded derivatives. As such, the Company bifurcated the embedded derivatives features of the lease contracts and valued these features as foreign currency derivatives. As of December 31, 2013 and 2012, the fair value of the embedded derivatives was $0.1 million and $0.3 million, respectively, and was included in Other current liabilities and O ther long-term liabilities in the accompanying Consolidated Balance Sheets as shown in the table below. Derivative Valuation and Settlements The Company's derivatives as of December 31, 2013 and 2012 were as follows (amounts in thousands):
|  |  | December 31, 2013
|  |  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: |  | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: |  | Cash Flow |  |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in |  |  |  |  |  |  |  |  |  |  |  |
| the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 3,379 |  | $ | - |  | $ | 97 |  | $ | -
Other long-term assets |  |  | 1,439 |  |  | - |  |  | - |  |  | -
Other current liabilities |  |  | (4,595) |  |  | (1,028) |  |  | (815) |  |  | (116)
Other long-term liabilities |  |  | (11,708) |  |  | (1,124) |  |  | - |  |  | -
| Total fair value of derivatives, net |  | $ | (11,485) |  | $ | (2,152) |  | $ | (718) |  | $ | (116)
|  |  | December 31, 2012
|  |  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: |  | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: |  | Cash Flow |  |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in the |  |  |  |  |  |  |  |  |  |  |  |
| Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 11,421 |  | $ | - |  | $ | 11 |  | $ | -
Other long-term assets |  |  | 7,619 |  |  | - |  |  | - |  |  | -
Other current liabilities |  |  | (157) |  |  | (1,032) |  |  | (476) |  |  | (59)
Other long-term liabilities |  |  | (65) |  |  | (1,955) |  |  | - |  |  | (219)
| Total fair value of derivatives, net |  | $ | 18,818 |  | $ | (2,987) |  | $ | (465) |  | $ | (278)
The effect of derivative instruments on the Consolidated Statements of Comprehensive Income for the year ended December 31, 2013 and 2012 were as follows (amounts in thousands):
|  | Year Ended December 31,
|  | 2013 |  | 2012
|  | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  |  | Interest Rate
Derivative classification: | Cash Flow |  |  | Cash Flow |  | Cash Flow |  |  | Cash Flow
Amount of gain or (loss) recognized in other |  |  |  |  |  |  |  |  |  |  |
| comprehensive income (loss) - effective |  |  |  |  |  |  |  |  |  |  |
| portion, net of tax: | $ | (13,530) |  | $ | (191) |  | $ | 18,627 |  | $ | (879)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | 7,973 |  | $ | - |  | $ | 4,638 |  | $ | -
Interest expense |  | - |  |  | (1,047) |  |  | - |  |  | (741)
|  | Year Ended December 31,
|  | 2013 |  | 2012
|  | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contracts: | Foreign Exchange |  | Leases |  |  | Foreign Exchange |  |  | Leases
Derivative classification: | Option and Forward Contracts |  | Fair Value |  | Embedded Derivative |  | Option and Forward Contracts |  | Fair Value |  | Embedded Derivative
Amount and location of net gain |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| or (loss) recognized in the |  |  |  |  |  |  |  |  |  |  |  |  |
| Consolidated Statement of |  |  |  |  |  |  |  |  |  |  |  |  |
| Comprehensive Income: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cost of services | $ | - |  | $ | - |  | $ | 162 |  | $ | - |  | $ | - |  | $ | 278
Other income (expense), net |  | - |  |  | (6,360) |  |  | - |  |  | - |  |  | 4,667 |  |  | -

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- Definition The entire disclosure for derivative instruments and hedging activities including, but not limited to, risk management strategies, non-hedging derivative instruments, assets, liabilities, revenue and expenses, and methodologies and assumptions used in determining the amounts. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4K -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5708775-113959 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4B -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5624163-113959 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 235 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.4-08.(n)) -URI http://asc.fasb.org/extlink&oid=26873400&loc=d3e23780-122690 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4J -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5708773-113959 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 25 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6886632&loc=d3e76258-113986 Reference 6: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 3 -URI http://asc.fasb.org/extlink&oid=7476318&loc=d3e41635-113959 Reference 7: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4H -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5624258-113959 Reference 8: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4A -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5618551-113959 Reference 9: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 30 -Section 45 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6441202&loc=d3e80720-113993 Reference 10: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 30 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=7668309&loc=d3e80748-113994 Reference 11: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4E -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5624181-113959 Reference 12: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 30 -Section 50 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=7668309&loc=d3e80784-113994 Reference 13: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=7476318&loc=d3e41620-113959 Reference 14: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4D -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5624177-113959 Reference 15: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 1A -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5579245-113959 Reference 16: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 1B -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5580258-113959 Reference 17: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5579240-113959 Reference 18: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 5 -URI http://asc.fasb.org/extlink&oid=7476318&loc=d3e41641-113959 Reference 19: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4 -URI http://asc.fasb.org/extlink&oid=7476318&loc=d3e41638-113959 Reference 20: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 815 -SubTopic 10 -Section 50 -Paragraph 4C -URI http://asc.fasb.org/extlink&oid=7476318&loc=SL5624171-113959 + Details
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