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ACQUISITIONS (NARRATIVE) (DETAILS) (USD $) | 12 Months Ended | 0 Months Ended | 2 Months Ended | 12 Months Ended | 2 Months Ended | 5 Months Ended | 9 Months Ended | 12 Months Ended | 9 Months Ended | 12 Months Ended | 7 Months Ended | 12 Months Ended | 7 Months Ended
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Dec. 31, 2013 | Dec. 31, 2012 | Dec. 31, 2011 | Jan. 02, 2012 Onstate [Member] | Jan. 02, 2012 Onstate [Member] Computer Software, Intangible Asset [Member] | Feb. 27, 2012 Iknowtion [Member] | Dec. 31, 2013 Iknowtion [Member] | Feb. 27, 2012 Iknowtion [Member] Customer relationships, gross [Member] | May 28, 2011 Eloyalty [Member] | May 28, 2011 Eloyalty [Member] Customer relationships, gross [Member] | Oct. 04, 2012 Guidon [Member] | Dec. 31, 2013 Guidon [Member] | Oct. 04, 2012 Guidon [Member] Customer relationships, gross [Member] | Dec. 31, 2013 Technology Solutions Group [Member] | Dec. 31, 2012 Technology Solutions Group [Member] | Dec. 31, 2012 Technology Solutions Group [Member] Customer relationships, gross [Member] | Aug. 09, 2013 WebMetro [Member] | Dec. 31, 2013 WebMetro [Member] | Aug. 09, 2013 WebMetro [Member] Customer relationships, gross [Member] | Aug. 09, 2013 WebMetro [Member] Computer Software, Intangible Asset [Member]
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Date of Acquisition |  |  |  | Jan. 02, 2012 |  | Feb. 27, 2012 |  |  | May 28, 2011 |  | Oct. 04, 2012 |  |  |  | Dec. 31, 2012 |  | Aug. 09, 2013 |  |  |
Percentage of Voting Interests Acquired |  |  |  | 100.00% |  | 80.00% |  |  |  |  | 100.00% |  |  |  | 100.00% |  | 100.00% |  |  |
Description of Acquired Entity |  |  |  | OnState provides hosted business process outsourcing solutions to a variety of small businesses. |  | iKnowtion integrates proven marketing analytics methodologies and business consulting capabilities to help clients improve their return on marketing expenditures in such areas as demand generation, share of wallet, and channel mix optimization. |  |  | ICS generates revenue in three ways: (i) managed services that support and maintain clients’ customer service center environment over the long-term; (ii) consulting services that assist the customer in implementation and integration of a customer service center solution; and (iii) product resale through the sale of third party software and hardware. |  | Guidon provides operational consulting services and designs solutions for operational and cultural transformation for global clients. |  |  |  | TSG designs and implements custom communications systems for a variety of business types and sizes. |  | WebMetro is a digital marketing agency that provides online direct marketing services. |  |  |
Total Purchase Price |  |  |  | $ 3,300,000 |  |  |  |  |  |  |  |  |  |  | $ 44,453,000 |  | $ 17,823,000 |  |  |
Cost of Acquired Entity, Up Front Cash Consideration |  |  |  | 3,100,000 |  | 1,200,000 |  |  |  |  | 5,700,000 |  |  |  | 33,300,000 |  | 15,300,000 |  |  |
Weighted Average Useful Life of Acquired Intangible Assets |  |  |  |  | 4 years 0 months 0 days |  |  | 5 years 0 months 0 days |  | 11 years 0 months 0 days |  |  | 5 years 0 months 0 days |  |  | 10 years 0 months 0 days |  |  | 6 years 0 months 0 days | 4 years 0 months 0 days
Purchase Price Allocation, Goodwill, Expected Tax Deductible Amount |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 23,000,000 |  | 5,700,000 |  |  |
Future Value of Liabilities Incurred From Business Acquisitions |  |  |  |  |  | 4,300,000 |  |  |  |  | 2,800,000 |  |  |  | 12,200,000 |  | 2,600,000 |  |  |
Valuation Technique on Contingent Consideration |  |  |  |  |  |  | The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 21% and expected future value of payments of $4.3 million. The $4.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with iKnowtion achieving the maximum EBITDA targets. |  |  |  |  | The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions included in the fair value calculation include a discount rate of 21% and expected future value of payments of $2.8 million. The $2.8 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with Guidon achieving the maximum EBITDA targets. |  | The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions included in the fair value calculation include a discount rate of 4.6% and expected future value of payments of $12.2 million. The $12.2 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with TSG achieving the targeted EBITDA for each earn-out year. |  |  |  | The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.3% and expected future value of payments of $2.6 million. The $2.6 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with WebMetro achieving the targeted EBITDA for each earn-out year. |  |
Contingent Consideration, at fair value | 22,800,000 |  |  |  |  | 2,900,000 | 3,500,000 |  |  |  | 2,100,000 | 2,600,000 |  | 12,900,000 | 11,100,000 |  | 2,500,000 | 2,700,000 |  |
Contingent Consideration, at Fair Value, Current Portion |  |  |  |  |  |  | 1,400,000 |  |  |  |  | 1,400,000 |  | 5,300,000 |  |  |  | 1,100,000 |  |
Contingent Consideration, at Fair Value, Noncurrent Portion |  |  |  |  |  |  | 2,100,000 |  |  |  |  | 1,200,000 |  | 7,600,000 |  |  |  | 1,600,000 |  |
Revenue of Acquirees since Acquisition Date, Actual | 164,500,000 | 92,500,000 | 47,900,000 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Income (loss) from operations of Acquirees since Acquisition Date, Actual | 15,300,000 | 3,900,000 | 4,300,000 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Business Combination Pro Forma Information Amortization Expense Of Acquirees Since Acquisition | 5,700,000 | 2,100,000 | 1,800,000 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Measurement period adjustment - Goodwill |  |  |  |  |  |  |  |  |  |  |  |  |  | 3,600,000 |  |  |  |  |  |
Measurement period adjustment - Deferred tax assets |  |  |  |  |  |  |  |  |  |  |  |  |  | 900,000 |  |  |  |  |  |
Measurement period adjustment - Other accrued expenses |  |  |  |  |  |  |  |  |  |  |  |  |  | 1,500,000 |  |  |  |  |  |
Measurement period adjustment - Other noncurrent liabilities |  |  |  |  |  |  |  |  |  |  |  |  |  | $ 2,000,000 |  |  |  |  |  |

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- Definition With respect to a business combination completed during the period, this element provides a description of the business, other than the name, which may include the industry, size, products and other important information. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 805 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=25497992&loc=d3e1392-128463 + Details
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- Definition Percentage of voting equity interests acquired at the acquisition date in the business combination. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 805 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=25497992&loc=d3e1392-128463 + Details
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- Definition This element represents the amount of earnings or loss of the acquiree since the acquisition date included in the consolidated income statement for the reporting period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 805 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (h)(1) -URI http://asc.fasb.org/extlink&oid=25497992&loc=d3e1392-128463 + Details
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- Definition This element represents the amount of revenue of the acquiree since the acquisition date included in the consolidated income statement for the reporting period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 805 -SubTopic 10 -Section 50 -Paragraph 2 -Subparagraph (h)(1) -URI http://asc.fasb.org/extlink&oid=25497992&loc=d3e1392-128463 + Details
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