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SUBSEQUENT EVENTS (NARRATIVE) (DETAILS) | 12 Months Ended
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Dec. 31, 2013
SUBSEQUENT EVENTS [ABSTRACT] |
Subsequent Event Assignment | Globant The Company signed an agreement effective January 31, 2014 to transfer our assets, operations and employees in Argentina to IAFH Global S.A., better known as Globant, a technology service provider based in Argentina. This action places our current assets and employees with a leader focused on developing innovative software products. As part of this agreement, Globant will provide services to TeleTech through their Development Center in Buenos Aires.
Subsequent Event Acquisition | Sofica Subsequent to December 31, 2013, the Company entered into an agreement to acquire 100% of Sofica Group, a Bulgarian business process outsourcing company. The acquisition structure is cash at closing, subject to a customary working capital adjustment and a holdback to support sellers' representations and warranties; and a multiple year earn-out payment structure based on the performance of the business. Under the terms of the agreement, Sofica will become a part of TeleTech’s Customer Management Services segment, providing customer lifecycle management and other business process outsourcing services across multiple channels in over 18 languages out of Central and Eastern Europe. Sofica has over 800 employees in multiple sites.

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- Definition Describes the event or transaction that occurred between the balance sheet date and the date the financial statements are issued or available to be issued related to transfer of assets, operations and employees to third party. + References No definition available. + Details
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- Details
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