XML 59 R56.htm IDEA: XBRL DOCUMENT
v2.4.0.8

SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2013 | Sep. 30, 2013 | Jun. 30, 2013 | Mar. 31, 2013 | Dec. 31, 2012 | Sep. 30, 2012 | Jun. 30, 2012 | Mar. 31, 2012 | Dec. 31, 2013 | Dec. 31, 2012 | Dec. 31, 2011
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | $ 1,195,553 | $ 1,169,408 | $ 1,180,743
Intersegment Sales |  |  |  |  |  |  |  |  | (2,396) | (6,427) | (1,355)
Net Revenue | 318,087 | 296,995 | 289,692 | 288,383 | 295,261 | 286,268 | 288,798 | 292,654 | 1,193,157 | 1,162,981 | 1,179,388
Depreciation and amortization | 12,783 | 11,463 | 11,263 | 10,555 | 10,126 | 10,695 | 10,229 | 10,116 | 46,064 | 41,166 | 44,889
Income (Loss) from Operations | 32,765 | 25,961 | 19,675 | 22,998 | 25,988 | 27,361 | 6,446 | 18,750 | 101,399 | 78,545 | 93,454
Capital Expenditures |  |  |  |  |  |  |  |  | 50,364 | 40,653 | 38,667
Total Assets | 842,342 |  |  |  | 851,630 |  |  |  | 842,342 | 851,630 | 746,978
Goodwill | 102,743 |  |  |  | 98,241 |  |  |  | 102,743 | 98,241 | 70,844
Customer Management Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 892,145 | 923,774 | 983,627
Intersegment Sales |  |  |  |  |  |  |  |  | (1,262) | 0 | 0
Net Revenue |  |  |  |  |  |  |  |  | 890,883 | 923,774 | 983,627
Depreciation and amortization |  |  |  |  |  |  |  |  | 33,884 | 32,714 | 37,561
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 75,689 | 60,271 | 71,945
Capital Expenditures |  |  |  |  |  |  |  |  | 40,007 | 32,736 | 33,931
Total Assets | 554,015 |  |  |  | 588,627 |  |  |  | 554,015 | 588,627 | 567,852
Goodwill | 19,819 |  |  |  | 20,288 |  |  |  | 19,819 | 20,288 | 20,594
Customer Growth Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 100,996 | 100,846 | 95,629
Intersegment Sales |  |  |  |  |  |  |  |  | 0 | (74) | 0
Net Revenue |  |  |  |  |  |  |  |  | 100,996 | 100,772 | 95,629
Depreciation and amortization |  |  |  |  |  |  |  |  | 4,127 | 3,904 | 3,714
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 3,024 | 2,258 | 6,387
Capital Expenditures |  |  |  |  |  |  |  |  | 3,421 | 3,983 | 2,346
Total Assets | 86,416 |  |  |  | 54,164 |  |  |  | 86,416 | 54,164 | 56,038
Goodwill | 30,128 |  |  |  | 24,439 |  |  |  | 30,128 | 24,439 | 24,439
Customer Technology Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 152,769 | 101,430 | 68,333
Intersegment Sales |  |  |  |  |  |  |  |  | (284) | (4,582) | (1,355)
Net Revenue |  |  |  |  |  |  |  |  | 152,485 | 96,848 | 66,978
Depreciation and amortization |  |  |  |  |  |  |  |  | 6,201 | 3,026 | 2,515
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 19,965 | 15,714 | 13,652
Capital Expenditures |  |  |  |  |  |  |  |  | 6,450 | 3,390 | 1,842
Total Assets | 157,040 |  |  |  | 152,500 |  |  |  | 157,040 | 152,500 | 78,823
Goodwill | 42,709 |  |  |  | 42,153 |  |  |  | 42,709 | 42,153 | 18,516
Customer Strategy Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 49,643 | 43,358 | 33,154
Intersegment Sales |  |  |  |  |  |  |  |  | (850) | (1,771) | 0
Net Revenue |  |  |  |  |  |  |  |  | 48,793 | 41,587 | 33,154
Depreciation and amortization |  |  |  |  |  |  |  |  | 1,852 | 1,522 | 1,099
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 2,721 | 302 | 1,470
Capital Expenditures |  |  |  |  |  |  |  |  | 486 | 544 | 548
Total Assets | 44,871 |  |  |  | 56,339 |  |  |  | 44,871 | 56,339 | 44,265
Goodwill | $ 10,087 |  |  |  | $ 11,361 |  |  |  | $ 10,087 | $ 11,361 | $ 7,295

X
- Definition The total amount of gross revenue generated by segment. The gross revenue includes any intersegment sales. + References No definition available. + Details
Name: | ttec_GrossRevenueSegmentInformation
Namespace Prefix: | ttec_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition The amount of intersegment sales that are eliminated upon consolidation and displayed to show the difference between gross and net revenue. + References No definition available. + Details
Name: | ttec_IntersegmentSales
Namespace Prefix: | ttec_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition Sum of the carrying amounts as of the balance sheet date of all assets that are recognized. Assets are probable future economic benefits obtained or controlled by an entity as a result of past transactions or events. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.5-02.18) -URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 03 -Paragraph 12 -Article 7 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 02 -Paragraph 18 -Article 5 + Details
Name: | us-gaap_Assets
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

X
- Definition The current period expense charged against earnings on long-lived, physical assets not used in production, and which are not intended for resale, to allocate or recognize the cost of such assets over their useful lives; or to record the reduction in book value of an intangible asset over the benefit period of such asset; or to reflect consumption during the period of an asset that is not used in production. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=6391035&loc=d3e2868-110229 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=31042434&loc=d3e3602-108585 + Details
Name: | us-gaap_DepreciationAndAmortization
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | duration

X
- Definition Amount after accumulated impairment loss of an asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=14024403&loc=d3e13816-109267 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 45 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6388280&loc=d3e13770-109266 + Details
Name: | us-gaap_Goodwill
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

X
- Definition The net result for the period of deducting operating expenses from operating revenues. + References No definition available. + Details
Name: | us-gaap_OperatingIncomeLoss
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition The cash outflow associated with the acquisition of long-lived, physical assets that are used in the normal conduct of business to produce goods and services and not intended for resale; includes cash outflows to pay for construction of self-constructed assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Glossary Investing Activities -URI http://asc.fasb.org/extlink&oid=6516133 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 13 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=31042434&loc=d3e3213-108585 + Details
Name: | us-gaap_PaymentsToAcquirePropertyPlantAndEquipment
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition Aggregate revenue during the period from services rendered in the normal course of business, after deducting allowances and discounts. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1(d)) -URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 03 -Paragraph 1 -Article 5 + Details
Name: | us-gaap_SalesRevenueServicesNet
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Details
Name: | us-gaap_SegmentReportingInformationLineItems
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration