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GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) (USD $) In Thousands, unless otherwise specified | 12 Months Ended |  | 12 Months Ended
--- | --- | --- | ---
Dec. 31, 2013 | Dec. 31, 2012 | Dec. 31, 2013 Customer Management Services [Member] | Dec. 31, 2012 Customer Management Services [Member] | Dec. 31, 2013 Customer Growth Services [Member] | Dec. 31, 2011 Customer Growth Services [Member] | Dec. 31, 2013 Customer Technology Services [Member] | Dec. 31, 2012 Customer Technology Services [Member] | Dec. 31, 2013 Customer Strategy Services [Member] | Dec. 31, 2012 Customer Strategy Services [Member]
Goodwill [Line Items] |  |  |  |  |  |  |  |  |  |
Beginning balance, goodwill | $ 98,241 | $ 70,844 | $ 20,288 | $ 20,594 | $ 24,439 | $ 24,439 | $ 42,153 | $ 18,516 | $ 11,361 | $ 7,295
Acquisitions | 6,167 | 27,703 |  |  | 5,689 |  | 478 | 23,637 |  | 4,066
Deconsolidation of Subsidiary | (1,274) |  |  |  |  |  |  |  | (1,274) |
Effect of Foreign Currency | (391) | (306) | (469) | (306) |  |  | 78 |  |  |
Ending balance, goodwill | $ 102,743 | $ 98,241 | $ 19,819 | $ 20,288 | $ 30,128 | $ 24,439 | $ 42,709 | $ 42,153 | $ 10,087 | $ 11,361

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- Definition Amount after accumulated impairment loss of an asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=14024403&loc=d3e13816-109267 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 45 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6388280&loc=d3e13770-109266 + Details
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- Definition Amount of increase in asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized resulting from a business combination. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=14024403&loc=d3e13816-109267 + Details
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- Definition Amount of other (increase) decrease of an asset representing the future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (g) -URI http://asc.fasb.org/extlink&oid=14024403&loc=d3e13816-109267 + Details
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