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SEGMENT INFORMATION (TABLES)
 12 Months Ended
Dec. 31, 2013
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data
Year Ended December 31, 2013          
   Gross Revenue  Intersegment Sales  Net Revenue  Depreciation & Amortization  Income from Operations
Customer Management Services$ 892,145 $ (1,262) $ 890,883 $ 33,884 $ 75,689
Customer Growth Services  100,996   -   100,996   4,127   3,024
Customer Technology Services  152,769   (284)   152,485   6,201   19,965
Customer Strategy Services  49,643   (850)   48,793   1,852   2,721
 Total$ 1,195,553 $ (2,396) $ 1,193,157 $ 46,064 $ 101,399
                
Year Ended December 31, 2012          
   Gross Revenue  Intersegment Sales  Net Revenue  Depreciation & Amortization  Income from Operations
Customer Management Services$ 923,774 $ - $ 923,774 $ 32,714 $ 60,271
Customer Growth Services  100,846   (74)   100,772   3,904   2,258
Customer Technology Services  101,430   (4,582)   96,848   3,026   15,714
Customer Strategy Services  43,358   (1,771)   41,587   1,522   302
 Total$ 1,169,408 $ (6,427) $ 1,162,981 $ 41,166 $ 78,545
                
Year Ended December 31, 2011          
   Gross Revenue  Intersegment Sales  Net Revenue  Depreciation & Amortization  Income from Operations
Customer Management Services$ 983,627 $ - $ 983,627 $ 37,561 $ 71,945
Customer Growth Services  95,629   -   95,629   3,714   6,387
Customer Technology Services  68,333   (1,355)   66,978   2,515   13,652
Customer Strategy Services  33,154   -   33,154   1,099   1,470
 Total$ 1,180,743 $ (1,355) $ 1,179,388 $ 44,889 $ 93,454
                

     As of and for the Year Ended December 31,
     2013 2012 2011
Capital Expenditures           
 Customer Management Services   $ 40,007 $ 32,736 $ 33,931
 Customer Growth Services     3,421   3,983   2,346
 Customer Technology Services     6,450   3,390   1,842
 Customer Strategy Services     486   544   548
  Total   $ 50,364 $ 40,653 $ 38,667
              
Total Assets       
 Customer Management Services   $ 554,015 $ 588,627 $ 567,852
 Customer Growth Services     86,416   54,164   56,038
 Customer Technology Services     157,040   152,500   78,823
 Customer Strategy Services     44,871   56,339   44,265
  Total   $ 842,342 $ 851,630 $ 746,978
              
Goodwill           
 Customer Management Services   $ 19,819 $ 20,288 $ 20,594
 Customer Growth Services     30,128   24,439   24,439
 Customer Technology Services     42,709   42,153   18,516
 Customer Strategy Services     10,087   11,361   7,295
  Total   $ 102,743 $ 98,241 $ 70,844
              
Schedule of Revenue by Geographic Area
   As of and for the
   Year Ended December 31,
   2013  2012  2011
          
Revenue        
United States$ 556,239 $ 474,236 $ 405,424
Philippines  354,942   334,541   336,710
Latin America  176,906   188,071   206,986
Europe / Middle East / Africa  72,644   111,304   161,782
Asia Pacific  18,489   17,652   17,300
Canada  13,937   37,177   51,186
 Total$1,193,157 $1,162,981 $1,179,388
          
Property, plant and equipment, gross        
United States$ 337,311 $ 311,904 $ 280,469
Philippines  101,123   107,676   100,048
Latin America  75,618   70,915   81,070
Europe / Middle East / Africa  12,311   8,767   20,186
Asia Pacific  28,195   29,884   27,630
Canada  20,941   25,908   25,788
 Total$575,499 $555,054 $535,191
          
Other long-term assets        
United States$ 33,249 $ 34,118 $ 21,050
Philippines  4,408   4,124   3,852
Latin America  5,299   4,696   1,048
Europe / Middle East / Africa  311   887   848
Asia Pacific  779   1,004   1,466
Canada  38   95   212
 Total$44,084 $44,924 $28,476