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DERIVATIVES (TABLES)

12 Months Ended

Dec. 31, 2013

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward

		Year Ended December 31,
		2013			2012			2011
Aggregate unrealized net gain/(loss) at beginning of year		$	9,559		$	(5,852)		$	7,090
Add: Net gain/(loss) from change in fair value of cash flow hedges			(13,721)			17,748			(7,362)
Less: Net (gain)/loss reclassified to earnings from effective hedges			(4,190)			(2,337)			(5,580)
Aggregate unrealized net gain/(loss) at end of year		$	(8,352)		$	9,559		$	(5,852)

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

As of December 31, 2013		Local Currency Notional Amount		U.S. Dollar Notional Amount				% Maturing in 2014		Contracts Maturing Through
Canadian Dollar		7,500		$	7,336			80.0%		June 2015
Philippine Peso		17,355,000			404,638	(1)		40.7%		September 2018
Mexican Peso		2,305,500			166,132			31.2%		October 2018
British Pound Sterling		1,200			1,853	(2)		100.0%		June 2014
New Zealand Dollars		150			117			100.0%		March 2014
				$	580,076

As of December 31, 2012		Local Currency Notional Amount		U.S. Dollar Notional Amount
Canadian Dollar		7,750		$	7,407
Philippine Peso		11,710,000			271,970	(1)
Mexican Peso		1,320,500			94,530
British Pound Sterling		3,518			5,575	(2)
New Zealand Dollars		398			300
				$	379,782

Schedule of Interest Rate Swaps

Notional Amount

Variable Rate Received

Fixed Rate Paid

Contract Commencement Date

Contract Maturity Date

As of December 31, 2013

$

25 million

1 - month LIBOR

2.55

%

April 2012

April 2016

and 2012

15 million

1 - month LIBOR

3.14

%

May 2012

May 2017

$

40 million

Schedule of Derivatives Instruments on Balance Sheet

			December 31, 2013
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:			Foreign Exchange				Interest Rate		Foreign Exchange			Leases
Derivative classification:			Cash Flow				Cash Flow		Fair Value			Embedded Derivative
Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets			$	3,379		$	-		$	97		$	-
Other long-term assets				1,439			-			-			-
Other current liabilities				(4,595)			(1,028)			(815)			(116)
Other long-term liabilities				(11,708)			(1,124)			-			-
	Total fair value of derivatives, net		$	(11,485)		$	(2,152)		$	(718)		$	(116)

			December 31, 2012
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:			Foreign Exchange				Interest Rate		Foreign Exchange			Leases
Derivative classification:			Cash Flow				Cash Flow		Fair Value			Embedded Derivative
Fair value and location of derivative in the
	Consolidated Balance Sheet:
Prepaids and other current assets			$	11,421		$	-		$	11		$	-
Other long-term assets				7,619			-			-			-
Other current liabilities				(157)			(1,032)			(476)			(59)
Other long-term liabilities				(65)			(1,955)			-			(219)
	Total fair value of derivatives, net		$	18,818		$	(2,987)		$	(465)		$	(278)

Schedule of Derivative Impact on Statement of Comprehensive Income

		Year Ended December 31,
		2013						2012
		Designated as Hedging Instruments						Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange				Interest Rate		Foreign Exchange				Interest Rate
Derivative classification:		Cash Flow				Cash Flow		Cash Flow				Cash Flow
Amount of gain or (loss) recognized in other
	comprehensive income (loss) - effective
	portion, net of tax:	$	(13,530)		$	(191)		$	18,627		$	(879)
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	7,973		$	-		$	4,638		$	-
Interest expense			-			(1,047)			-			(741)

		Year Ended December 31,
		2013									2012
		Not Designated as Hedging Instruments									Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange						Leases				Foreign Exchange						Leases
Derivative classification:		Option and Forward Contracts			Fair Value			Embedded Derivative			Option and Forward Contracts			Fair Value			Embedded Derivative
Amount and location of net gain
	or (loss) recognized in the
	Consolidated Statement of
	Comprehensive Income:
Cost of services		$	-		$	-		$	162		$	-		$	-		$	278
Other income (expense), net			-			(6,360)			-			-			4,667			-

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Tabular disclosure of the effective portion of gains and losses on derivative instruments (and nonderivative instruments) designated and qualifying in cash flow hedges recorded in accumulated other comprehensive income (loss) during the term of the hedging relationship and reclassified into earnings during the current period.

+ References

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

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-Section 50

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Tabular disclosure of the effective portion of the gains and losses on derivative instruments designated (and non-derivative instruments) designated and qualifying in cash flow hedges and net investment hedges that was recognized in other comprehensive income (loss) during the current period.

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Tabular disclosure of derivative instruments (including nonderivative instruments that are designated and qualify as hedging instruments) of (a) the location and amount of gains and losses reported in the statement of financial performance and (b) the location and fair value amounts of the instruments reported in the statement of financial position.

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-Topic 815

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Tabular disclosure of interest rate derivatives, including, but not limited to, the fair value of the derivatives, statement of financial position location, and statement of financial performance location of these instruments.

+ References

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-Publisher FASB

-Name Accounting Standards Codification

-Topic 815

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Tabular disclosure of the notional amounts of outstanding derivative positions.

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-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

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