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INCOME TAXES (TABLES)

12 Months Ended

Dec. 31, 2013

INCOME TAXES [ABSTRACT]

Sources of Pre-Tax Accounting Income

			Year Ended December 31,
		2013			2012			2011
Domestic		$	10,816		$	(8,336)		$	3,225
Foreign			81,253			82,198			88,329
	Total	$	92,069		$	73,862		$	91,554

Components of Income Tax Expense (Benefit)

				Year Ended December 31,
			2013			2012			2011
Current provision for (benefit from)
	Federal		$	(320)		$	(2,211)		$	(10,371)
	State			150			(1,013)			297
	Foreign			13,876			809			21,695
		Total current provision for (benefit from)		13,706			(2,415)			11,621
Deferred provision for (benefit from)
	Federal			4,674			1,215			(838)
	State			195			64			(44)
	Foreign			2,023			1,075			2,540
		Total deferred provision for (benefit from)		6,892			2,354			1,658
		Total provision for (benefit from) income taxes	$	20,598		$	(61)		$	13,279

Effective Income Tax Rate Reconciliation Table

				Year Ended December 31,
			2013			2012			2011
Income tax per U.S. federal statutory rate (35%)			$	32,224		$	25,852		$	32,044
	State income taxes, net of federal deduction			210			(345)			875
	Change in valuation allowances			3,266			(315)			(79)
	Foreign income taxes at different rates than the U.S.			(20,529)			(24,507)			(18,136)
	Foreign withholding taxes			2,504			2,876			2,177
	Losses in international markets without tax benefits			779			4,329			1,094
	Nondeductible compensation under Section 162(m)			1,847			1,451			2,408
	Liabilities for uncertain tax positions			77			(2,988)			1,875
	Permanent difference related to foreign exchange gains			(122)			(13)			(45)
	(Income) losses of foreign branch operations			1,447			(4,263)			70
	Non-taxable earnings of minority interest			(1,172)			(213)			390
	Foreign dividend less foreign tax credits			(2,587)			(2,935)			(5,294)
	Increase in deferred tax liability - branch losses in UK			(954)			(1,012)			18
	Decrease (increase) to deferred tax asset - change in tax rate			(68)			946			-
	IRS settlement on prior year refund claims			-			-			(11,700)
	Canada CRA tax decision			-			-			8,680
	State income tax credits and net operating losses			615			709			-
	Foreign earnings taxed currently in U.S.			2,907			-			-
	Other			154			367			(1,098)
Income tax per effective tax rate			$	20,598		$	(61)		$	13,279

Schedule of Deferred Tax Assets and Liabilities

				Year Ended December 31,
				2013			2012
Deferred tax assets, gross
	Accrued workers compensation, deferred compensation
		and employee benefits		$	7,866		$	5,467
	Allowance for doubtful accounts, insurance and other accruals				4,037			5,829
	Depreciation and amortization				-			4,366
	Amortization of deferred rent liabilities				1,903			1,586
	Net operating losses				11,023			21,637
	Equity compensation				6,566			6,174
	Customer acquisition and deferred revenue accruals				15,228			16,387
	Federal and state tax credits, net				15,886			17,545
	Unrealized losses on derivatives				4,446			-
	Other				9,467			13,423
		Total deferred tax assets, gross			76,422			92,414
	Valuation allowances				(10,792)			(20,909)
		Total deferred tax assets, net			65,630			71,505
Deferred tax liabilities
	Long-term lease obligations				(12)			10
	Depreciation and amortization				1,067			-
	Unrealized gains on derivatives				-			(7,464)
	Contract acquisition costs				(11,653)			(9,946)
	Future losses in UK				(2,606)			(3,559)
	Other				(600)			(3,423)
		Total deferred tax liabilities			(13,804)			(24,382)
		Net deferred tax assets		$	51,826		$	47,123

Valuation Allowance Rollforward

			Year Ended December 31,
		2013			2012			2011
Beginning balance		$	20,909		$	16,555		$	22,636
Additions of deferred income tax expense			4,218			5,560			1,402
Reductions of deferred income tax expense			(14,335)			(1,206)			(7,483)
	Ending balance	$	10,792		$	20,909		$	16,555

Expiration of Net Operating Loss Carryforwards

2014			$	45
2015				1,358
2016				1,751
2017				333
After 2017				2,697
No expiration				5,175
	Total		$	11,359

Reserve for Uncertain Tax Positions Rollforward

Balance as of December 31, 2010			$	9,035
	Additions for current year tax positions			2,202
	Reductions in prior year tax positions			(8,502)
Balance as of December 31, 2011				2,735
	Additions for current year tax positions			369
	Reductions in prior year tax positions			(2,746)
Balance as of December 31, 2012				358
	Additions for current year tax positions			-
	Reductions in prior year tax positions			-
Balance as of December 31, 2013			$	358

Jurisdictions Open to Income Tax Examination

Tax Jurisdiction	Tax Year Ended
United States	2009 to present
Argentina	2008 to present
Australia	2009 to present
Brazil	2008 to present
Canada	2006 to present
Mexico	2008 to present
Philippines	2011 to present
Spain	2009 to present

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