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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended |
--- | --- | ---
Mar. 31, 2014 | Mar. 31, 2013 | Dec. 31, 2013
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | $ 302,224 | $ 289,321 |
Intersegment Sales | (3) | (938) |
Net Revenue | 302,221 | 288,383 |
Depreciation and amortization | 13,170 | 10,555 |
Income (Loss) from Operations | 24,357 | 22,998 |
Capital Expenditures | 15,095 | 4,105 |
Total Assets | 831,940 |  | 842,342
Goodwill | 110,553 |  | 102,743
Customer Management Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 227,924 | 222,889 |
Intersegment Sales |  | (307) |
Net Revenue | 227,924 | 222,582 |
Depreciation and amortization | 9,465 | 7,862 |
Income (Loss) from Operations | 20,823 | 20,731 |
Capital Expenditures | 9,912 | 2,286 |
Total Assets | 546,007 |  | 554,015
Goodwill | 27,279 |  | 19,819
Customer Growth Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 28,905 | 22,856 |
Net Revenue | 28,905 | 22,856 |
Depreciation and amortization | 1,556 | 697 |
Income (Loss) from Operations | 1,770 | 1,276 |
Capital Expenditures | 380 | 316 |
Total Assets | 87,897 |  | 86,416
Goodwill | 30,128 |  | 30,128
Customer Technology Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 32,779 | 33,646 |
Intersegment Sales | (3) | (84) |
Net Revenue | 32,776 | 33,562 |
Depreciation and amortization | 1,715 | 1,516 |
Income (Loss) from Operations | 311 | 2,898 |
Capital Expenditures | 4,631 | 1,328 |
Total Assets | 152,103 |  | 157,040
Goodwill | 42,709 |  | 42,709
Customer Strategy Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 12,616 | 9,930 |
Intersegment Sales |  | (547) |
Net Revenue | 12,616 | 9,383 |
Depreciation and amortization | 434 | 480 |
Income (Loss) from Operations | 1,453 | (1,907) |
Capital Expenditures | 172 | 175 |
Total Assets | 45,933 |  | 44,871
Goodwill | $ 10,437 |  | $ 10,087

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