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SEGMENT INFORMATION (TABLES) | 3 Months Ended
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Mar. 31, 2014
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Quarter Ended March 31, 2014 |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 227,924 |  | $ | - |  | $ | 227,924 |  | $ | 9,465 |  | $ | 20,823
Customer Growth Services |  | 28,905 |  |  | - |  |  | 28,905 |  |  | 1,556 |  |  | 1,770
Customer Technology Services |  | 32,779 |  |  | (3) |  |  | 32,776 |  |  | 1,715 |  |  | 311
Customer Strategy Services |  | 12,616 |  |  | - |  |  | 12,616 |  |  | 434 |  |  | 1,453
| Total | $ | 302,224 |  | $ | (3) |  | $ | 302,221 |  | $ | 13,170 |  | $ | 24,357
Quarter Ended March 31, 2013 |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 222,889 |  | $ | (307) |  | $ | 222,582 |  | $ | 7,862 |  | $ | 20,731
Customer Growth Services |  | 22,856 |  |  | - |  |  | 22,856 |  |  | 697 |  |  | 1,276
Customer Technology Services |  | 33,646 |  |  | (84) |  |  | 33,562 |  |  | 1,516 |  |  | 2,898
Customer Strategy Services |  | 9,930 |  |  | (547) |  |  | 9,383 |  |  | 480 |  |  | (1,907)
| Total | $ | 289,321 |  | $ | (938) |  | $ | 288,383 |  | $ | 10,555 |  | $ | 22,998
|  |  | Three Months Ended March 31,
|  |  | 2014 |  | 2013
Capital Expenditures |  |  |  |  |
| Customer Management Services | $ | 9,912 |  | $ | 2,286
| Customer Growth Services |  | 380 |  |  | 316
| Customer Technology Services |  | 4,631 |  |  | 1,328
| Customer Strategy Services |  | 172 |  |  | 175
|  | Total | $ | 15,095 |  | $ | 4,105
|  |  | March 31, 2014 |  | December 31, 2013
Total Assets |  |  |
| Customer Management Services | $ | 546,007 |  | $ | 554,015
| Customer Growth Services |  | 87,897 |  |  | 86,416
| Customer Technology Services |  | 152,103 |  |  | 157,040
| Customer Strategy Services |  | 45,933 |  |  | 44,871
|  | Total | $ | 831,940 |  | $ | 842,342
|  |  | March 31, 2014 |  | December 31, 2013
Goodwill |  |  |  |  |
| Customer Management Services | $ | 27,279 |  | $ | 19,819
| Customer Growth Services |  | 30,128 |  |  | 30,128
| Customer Technology Services |  | 42,709 |  |  | 42,709
| Customer Strategy Services |  | 10,437 |  |  | 10,087
|  | Total | $ | 110,553 |  | $ | 102,743
Schedule of Revenue by Geographic Area |
|  |  | Three Months Ended March 31,
|  |  | 2014 |  | 2013
Revenue |  |  |  |  |
| United States | $ | 146,469 |  | $ | 131,747
| Philippines |  | 86,666 |  |  | 86,108
| Latin America |  | 42,046 |  |  | 45,028
| Europe / Middle East / Africa |  | 19,217 |  |  | 16,984
| Asia Pacific |  | 6,400 |  |  | 4,226
| Canada |  | 1,423 |  |  | 4,290
|  | Total | $ | 302,221 |  | $ | 288,383

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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8721-108599 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8813-108599 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=14024403&loc=d3e13816-109267 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8906-108599 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=6534315&loc=d3e8736-108599 + Details
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