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ACQUISITIONS (NARRATIVE) (DETAILS) (USD $) | 3 Months Ended |  | 3 Months Ended | 7 Months Ended |  | 2 Months Ended |
--- | --- | --- | --- | --- | --- | --- | ---
Mar. 31, 2014 | Dec. 31, 2013 | Mar. 31, 2014 Iknowtion [Member] | Aug. 09, 2013 WebMetro [Member] | Mar. 31, 2014 WebMetro [Member] | Feb. 25, 2014 Sofica [Member] | Mar. 31, 2014 Sofica [Member]
Business Acquisition [Line Items] |  |  |  |  |  |  |
Percentage of Voting Interests Acquired |  |  |  | 100.00% |  | 100.00% |
Description of Acquired Entity |  |  |  | WebMetro, a California corporation (“WebMetro”), a digital marketing agency. |  | Sofica provides customer lifecycle management and other business process outsourcing services across multiple channels in multiple sites in over 18 languages. |
Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net |  |  |  | $ 17,800,000 |  | $ 14,500,000 | $ 14,497,000
Cost of Acquired Entity, Up Front Cash Consideration |  |  |  | 15,300,000 |  | 9,000,000 |
Weighted Average Useful Life of Acquired Intangible Assets |  |  |  |  |  | 5 years 0 months 0 days |
Future Value of Liabilities Incurred From Business Acquisitions | 23,900,000 |  |  | 2,600,000 |  | 4,000,000 |
Valuation Technique on Contingent Consideration |  |  | The Company holds an 80% interest in iKnowtion. In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtion’s 2015 EBITDA as defined in the purchase and sale agreement. | The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.3% and expected future value of payments of $2.6 million. The $2.6 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with WebMetro achieving the targeted EBITDA for each earn-out year. |  | The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 22% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year. |
Contingent Consideration, at fair value | 22,509,000 | 21,748,000 |  | 2,500,000 | 1,700,000 |  | 3,400,000
Contingent Consideration, at Fair Value, Current Portion |  |  |  |  |  |  | 2,000,000
Contingent Consideration, at Fair Value, Noncurrent Portion |  |  |  |  |  |  | 1,400,000
Revenue of Acquirees since Acquisition Date, Actual | 4,800,000 |  |  |  |  |  |
Income (loss) from operations of Acquirees since Acquisition Date, Actual | 300,000 |  |  |  |  |  |
Business Combination Pro Forma Information Amortization Expense of Acquirees Since Acquisition | $ 600,000 |  |  |  |  |  |

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