SEGMENT INFORMATION (TABLES)

3 Months Ended

Mar. 31, 2014

Schedule of Segment Selected Financial Data

Quarter Ended March 31, 2014
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	227,924	$	-	$	227,924	$	9,465	$	20,823
Customer Growth Services			28,905		-		28,905		1,556		1,770
Customer Technology Services			32,779		(3)		32,776		1,715		311
Customer Strategy Services			12,616		-		12,616		434		1,453
	Total	$	302,224	$	(3)	$	302,221	$	13,170	$	24,357

Quarter Ended March 31, 2013
			Gross Revenue		Intersegment Sales		Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
Customer Management Services		$	222,889	$	(307)	$	222,582	$	7,862	$	20,731
Customer Growth Services			22,856		-		22,856		697		1,276
Customer Technology Services			33,646		(84)		33,562		1,516		2,898
Customer Strategy Services			9,930		(547)		9,383		480		(1,907)
	Total	$	289,321	$	(938)	$	288,383	$	10,555	$	22,998

			Three Months Ended March 31,
			2014		2013
Capital Expenditures
	Customer Management Services		$	9,912	$	2,286
	Customer Growth Services			380		316
	Customer Technology Services			4,631		1,328
	Customer Strategy Services			172		175
		Total	$	15,095	$	4,105

			March 31, 2014		December 31, 2013
Total Assets
	Customer Management Services		$	546,007	$	554,015
	Customer Growth Services			87,897		86,416
	Customer Technology Services			152,103		157,040
	Customer Strategy Services			45,933		44,871
		Total	$	831,940	$	842,342

			March 31, 2014		December 31, 2013
Goodwill
	Customer Management Services		$	27,279	$	19,819
	Customer Growth Services			30,128		30,128
	Customer Technology Services			42,709		42,709
	Customer Strategy Services			10,437		10,087
		Total	$	110,553	$	102,743

Schedule of Revenue by Geographic Area

			Three Months Ended March 31,
			2014		2013
Revenue
	United States		$	146,469	$	131,747
	Philippines			86,666		86,108
	Latin America			42,046		45,028
	Europe / Middle East / Africa			19,217		16,984
	Asia Pacific			6,400		4,226
	Canada			1,423		4,290
		Total	$	302,221	$	288,383

- Definition

Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

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