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DERIVATIVES (TABLES)

3 Months Ended

Mar. 31, 2014

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward

	Three Months Ended March 31,
	2014			2013
Aggregate unrealized net gain/(loss) at beginning of year	$	(8,352)		$	9,559
Add: Net gain/(loss) from change in fair value of cash flow hedges		(3,649)			4,099
Less: Net (gain)/loss reclassified to earnings from effective hedges		1,115			(1,919)
Aggregate unrealized net gain/(loss) at end of period	$	(10,886)		$	11,739

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

As of March 31, 2014		Local Currency Notional Amount		U.S. Dollar Notional Amount			% Maturing in the Next 12 Months				Contracts Maturing Through
Canadian Dollar		6,000		$	5,857			87.5	%		June 2015
Philippine Peso		16,416,000			382,668	(1)		37.7	%		December 2018
Mexican Peso		2,356,500			168,458			29.9	%		December 2018
British Pound Sterling		600			926			100.0	%		June 2014
				$	557,909

As of December 31, 2013		Local Currency Notional Amount		U.S. Dollar Notional Amount
Canadian Dollar		7,500		$	7,336
Philippine Peso		17,355,000			404,638	(1)
Mexican Peso		2,305,500			166,132
British Pound Sterling		1,200			1,853	(2)
New Zealand Dollar		150			117
				$	580,076

(1)       Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on March 31, 2014 and December 31, 2013.

(2)       Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on December 31, 2013.

Schedule of Interest Rate Swaps

Notional Amount

Variable Rate Received

Fixed Rate Paid

Contract Commencement Date

Contract Maturity Date

As of March 31, 2014

$

25 million

1 - month LIBOR

2.55

%

April 2012

April 2016

and December 31, 2013

15 million

1 - month LIBOR

3.14

%

May 2012

May 2017

$

40 million

Schedule of Derivatives Instruments on Balance Sheet

		March 31, 2014
		Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
Fair value and location of derivative in the
	Consolidated Balance Sheet:
Prepaids and other current assets		$	2,368		$	-		$	142		$	-
Other long-term assets			2,529			-			-			-
Other current liabilities			(8,346)			(1,045)			(319)			-
Other long-term liabilities			(12,069)			(943)			-			-
	Total fair value of derivatives, net	$	(15,518)		$	(1,988)		$	(177)		$	-
		December 31, 2013
		Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets		$	3,379		$	-		$	97		$	-
Other long-term assets			1,439			-			-			-
Other current liabilities			(4,595)			(1,028)			(815)			(116)
Other long-term liabilities			(11,708)			(1,124)			-			-
	Total fair value of derivatives, net	$	(11,485)		$	(2,152)		$	(718)		$	(116)

Schedule of Derivative Impact on Statement of Comprehensive Income

		Three Months Ended March 31,
		2014						2013
		Designated as Hedging Instruments						Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Interest Rate
Derivative classification:		Cash Flow			Cash Flow			Cash Flow			Cash Flow
Amount of gain or (loss) recognized in other
	comprehensive income (loss) - effective portion, net of tax:	$	(3,592)		$	(57)		$	4,178		$	(79)
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	(1,570)		$	-		$	3,460		$	-
Interest Expense			-			(258)			-			(257)

		Three Months Ended March 31,
		2014									2013
		Not Designated as Hedging Instruments									Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange						Leases			Foreign Exchange						Leases
Derivative classification:		Option and Forward Contracts			Fair Value			Embedded Derivative			Option and Forward Contracts			Fair Value			Embedded Derivative
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income:
Costs of services		$	-		$	-		$	-		$	-		$	-		$	(69)
Other income (expense), net		$	-		$	619		$	-		$	-		$	1,438		$	-

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Tabular disclosure of the effective portion of gains and losses on derivative instruments (and nonderivative instruments) designated and qualifying in cash flow hedges recorded in accumulated other comprehensive income (loss) during the term of the hedging relationship and reclassified into earnings during the current period.

+ References

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-Publisher FASB

-Name Accounting Standards Codification

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-Section 50

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Tabular disclosure of the effective portion of the gains and losses on derivative instruments designated (and non-derivative instruments) designated and qualifying in cash flow hedges and net investment hedges that was recognized in other comprehensive income (loss) during the current period.

+ References

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-Name Accounting Standards Codification

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Tabular disclosure of derivative instruments (including nonderivative instruments that are designated and qualify as hedging instruments) of (a) the location and amount of gains and losses reported in the statement of financial performance and (b) the location and fair value amounts of the instruments reported in the statement of financial position.

+ References

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-Name Accounting Standards Codification

-Topic 815

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-Section 50

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Tabular disclosure of interest rate derivatives, including, but not limited to, the fair value of the derivatives, statement of financial position location, and statement of financial performance location of these instruments.

+ References

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-Publisher FASB

-Name Accounting Standards Codification

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Tabular disclosure of the notional amounts of outstanding derivative positions.

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-Name Accounting Standards Codification

-Topic 815

-SubTopic 10

-Section 50

-Paragraph 1A

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