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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2014 | Jun. 30, 2013 | Jun. 30, 2014 | Jun. 30, 2013 | Dec. 31, 2013
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | $ 295,506 | $ 290,337 | $ 597,730 | $ 579,658 |
Intersegment Sales | (16) | (645) | (19) | (1,583) |
Net Revenue | 295,490 | 289,692 | 597,711 | 578,075 |
Depreciation and amortization | 14,089 | 11,263 | 27,259 | 21,818 |
Income (Loss) from Operations | 20,667 | 19,675 | 45,024 | 42,673 |
Capital Expenditures | 19,388 | 9,555 | 34,483 | 13,660 |
Total Assets | 816,637 |  | 816,637 |  | 842,342
Goodwill | 110,781 |  | 110,781 |  | 102,743
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 218,683 | 220,965 | 446,607 | 443,854 |
Intersegment Sales | 0 | (324) | 0 | (631) |
Net Revenue | 218,683 | 220,641 | 446,607 | 443,223 |
Depreciation and amortization | 10,169 | 8,532 | 19,634 | 16,394 |
Income (Loss) from Operations | 16,493 | 16,465 | 37,316 | 37,196 |
Capital Expenditures | 14,587 | 8,110 | 24,499 | 10,396 |
Total Assets | 531,926 |  | 531,926 |  | 554,015
Goodwill | 27,240 |  | 27,240 |  | 19,819
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 28,875 | 22,399 | 57,780 | 45,255 |
Intersegment Sales | 0 | 0 | 0 | 0 |
Net Revenue | 28,875 | 22,399 | 57,780 | 45,255 |
Depreciation and amortization | 1,468 | 777 | 3,024 | 1,474 |
Income (Loss) from Operations | 1,831 | (620) | 3,601 | 656 |
Capital Expenditures | 1,289 | 435 | 1,669 | 751 |
Total Assets | 84,058 |  | 84,058 |  | 86,416
Goodwill | 30,395 |  | 30,395 |  | 30,128
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 35,753 | 36,717 | 68,532 | 70,363 |
Intersegment Sales | (16) | (73) | (19) | (157) |
Net Revenue | 35,737 | 36,644 | 68,513 | 70,206 |
Depreciation and amortization | 2,008 | 1,489 | 3,723 | 3,005 |
Income (Loss) from Operations | 1,616 | 5,819 | 1,927 | 8,717 |
Capital Expenditures | 3,407 | 960 | 8,038 | 2,288 |
Total Assets | 153,552 |  | 153,552 |  | 157,040
Goodwill | 42,709 |  | 42,709 |  | 42,709
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 12,195 | 10,256 | 24,811 | 20,186 |
Intersegment Sales | 0 | (248) | 0 | (795) |
Net Revenue | 12,195 | 10,008 | 24,811 | 19,391 |
Depreciation and amortization | 444 | 465 | 878 | 945 |
Income (Loss) from Operations | 727 | (1,989) | 2,180 | (3,896) |
Capital Expenditures | 105 | 50 | 277 | 225 |
Total Assets | 47,101 |  | 47,101 |  | 44,871
Goodwill | $ 10,437 |  | $ 10,437 |  | $ 10,087

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