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ACQUISITIONS (NARRATIVE) (DETAILS) (USD $) | 3 Months Ended | 6 Months Ended |  |  |  |  | 3 Months Ended
--- | --- | --- | --- | --- | --- | --- | ---
Jun. 30, 2014 | Jun. 30, 2014 | Dec. 31, 2013 | Aug. 09, 2013 WebMetro [Member] | Jun. 30, 2014 Sofica [Member] | Jan. 28, 2014 Sofica [Member] | Sep. 30, 2014 rogenSi [Member]
Business Acquisition [Line Items] |  |  |  |  |  |  |
Percentage of Voting Interests Acquired |  |  |  | 100.00% |  | 100.00% |
Description of Acquired Entity |  |  |  |  |  |  | rogenSi Worldwide PTY, Ltd., a global sales and leadership performance training and applied leadership consulting company (the “rogenSi Acquisition”).
Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net |  |  |  | $ 17,800,000 | $ 13,777,000 | $ 13,800,000 | $ 35,700,000
Cost of Acquired Entity, Up Front Cash Consideration |  |  |  | 15,300,000 |  | 9,400,000 | 18,000,000
Future Value of Liabilities Incurred From Business Acquisitions | 13,400,000 | 13,400,000 |  |  |  | 4,000,000 | 17,700,000
Valuation Technique on Contingent Consideration |  | The Company recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro and Sofica. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3% or 22.0%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. |  |  |  |  | The total purchase price is $35.7 million, subject to standard working capital adjustments, and consists of $18.0 million in cash at closing and $17.7 million in three earn-out payments, contingent on the acquired companies and TeleTech’s CSS business segment achieving certain agreed EBITDA targets, as defined in the rogenSi Agreement. The earn-out payments are payable in early 2015, 2016 and 2017, based on post closing performance in 2014, 2015 and 2016, respectively. We expect the rogenSi Acquisition to close on or before August 31, 2014, subject to customary closing deliverables, representations, warranties and indemnifications.
Contingent Consideration, at fair value | 12,481,000 | 12,481,000 | 21,748,000 | 2,500,000 |  | 3,500,000 |
Contingent Consideration, at Fair Value, Current Portion |  |  |  |  |  | 2,000,000 |
Contingent Consideration, at Fair Value, Noncurrent Portion |  |  |  |  |  | 1,500,000 |
Revenue of Acquirees since Acquisition Date, Actual | 7,900,000 | 12,800,000 |  |  |  |  |
Income (loss) from operations of Acquirees since Acquisition Date, Actual | 600,000 | 900,000 |  |  |  |  |
Business Combination Pro Forma Information Amortization Expense of Acquirees Since Acquisition | $ 700,000 | $ 1,300,000 |  |  |  |  |

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