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SEGMENT INFORMATION (TABLES) | 6 Months Ended
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Jun. 30, 2014
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Three Months Ended June 30, 2014 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 218,683 |  | $ | - |  | $ | 218,683 |  | $ | 10,169 |  | $ | 16,493
Customer Growth Services |  | 28,875 |  |  | - |  |  | 28,875 |  |  | 1,468 |  |  | 1,831
Customer Technology Services |  | 35,753 |  |  | (16) |  |  | 35,737 |  |  | 2,008 |  |  | 1,616
Customer Strategy Services |  | 12,195 |  |  | - |  |  | 12,195 |  |  | 444 |  |  | 727
| Total | $ | 295,506 |  | $ | (16) |  | $ | 295,490 |  | $ | 14,089 |  | $ | 20,667
Three Months Ended June 30, 2013 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 220,965 |  | $ | (324) |  | $ | 220,641 |  | $ | 8,532 |  | $ | 16,465
Customer Growth Services |  | 22,399 |  |  | - |  |  | 22,399 |  |  | 777 |  |  | (620)
Customer Technology Services |  | 36,717 |  |  | (73) |  |  | 36,644 |  |  | 1,489 |  |  | 5,819
Customer Strategy Services |  | 10,256 |  |  | (248) |  |  | 10,008 |  |  | 465 |  |  | (1,989)
| Total | $ | 290,337 |  | $ | (645) |  | $ | 289,692 |  | $ | 11,263 |  | $ | 19,675
Six Months Ended June 30, 2014 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 446,607 |  | $ | - |  | $ | 446,607 |  | $ | 19,634 |  | $ | 37,316
Customer Growth Services |  | 57,780 |  |  | - |  |  | 57,780 |  |  | 3,024 |  |  | 3,601
Customer Technology Services |  | 68,532 |  |  | (19) |  |  | 68,513 |  |  | 3,723 |  |  | 1,927
Customer Strategy Services |  | 24,811 |  |  | - |  |  | 24,811 |  |  | 878 |  |  | 2,180
| Total | $ | 597,730 |  | $ | (19) |  | $ | 597,711 |  | $ | 27,259 |  | $ | 45,024
Six Months Ended June 30, 2013 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income (Loss) from Operations
Customer Management Services | $ | 443,854 |  | $ | (631) |  | $ | 443,223 |  | $ | 16,394 |  | $ | 37,196
Customer Growth Services |  | 45,255 |  |  | - |  |  | 45,255 |  |  | 1,474 |  |  | 656
Customer Technology Services |  | 70,363 |  |  | (157) |  |  | 70,206 |  |  | 3,005 |  |  | 8,717
Customer Strategy Services |  | 20,186 |  |  | (795) |  |  | 19,391 |  |  | 945 |  |  | (3,896)
| Total | $ | 579,658 |  | $ | (1,583) |  | $ | 578,075 |  | $ | 21,818 |  | $ | 42,673
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2014 |  | 2013 |  | 2014 |  | 2013
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 14,587 |  | $ | 8,110 |  | $ | 24,499 |  | $ | 10,396
| Customer Growth Services |  | 1,289 |  |  | 435 |  |  | 1,669 |  |  | 751
| Customer Technology Services |  | 3,407 |  |  | 960 |  |  | 8,038 |  |  | 2,288
| Customer Strategy Services |  | 105 |  |  | 50 |  |  | 277 |  |  | 225
|  | Total | $ | 19,388 |  | $ | 9,555 |  | $ | 34,483 |  | $ | 13,660
|  |  | June 30, 2014 |  | December 31, 2013 |  |  |  |
Total Assets |  |  |  |  |  |  |
| Customer Management Services | $ | 531,926 |  | $ | 554,015 |  |  |  |  |  |
| Customer Growth Services |  | 84,058 |  |  | 86,416 |  |  |  |  |  |
| Customer Technology Services |  | 153,552 |  |  | 157,040 |  |  |  |  |  |
| Customer Strategy Services |  | 47,101 |  |  | 44,871 |  |  |  |  |  |
|  | Total | $ | 816,637 |  | $ | 842,342 |  |  |  |  |  |
|  |  | June 30, 2014 |  | December 31, 2013 |  |  |  |
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 27,240 |  | $ | 19,819 |  |  |  |  |  |
| Customer Growth Services |  | 30,395 |  |  | 30,128 |  |  |  |  |  |
| Customer Technology Services |  | 42,709 |  |  | 42,709 |  |  |  |  |  |
| Customer Strategy Services |  | 10,437 |  |  | 10,087 |  |  |  |  |  |
|  | Total | $ | 110,781 |  | $ | 102,743 |  |  |  |  |  |
Schedule of Revenue by Geographic Area |
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2014 |  | 2013 |  | 2014 |  | 2013
Revenue |  |  |  |  |  |  |  |  |  |  |
| United States | $ | 137,596 |  | $ | 132,341 |  | $ | 284,065 |  | $ | 264,088
| Philippines |  | 85,541 |  |  | 88,049 |  |  | 172,207 |  |  | 174,158
| Latin America |  | 43,258 |  |  | 44,303 |  |  | 85,304 |  |  | 89,331
| Europe / Middle East / Africa |  | 22,267 |  |  | 16,638 |  |  | 41,484 |  |  | 33,621
| Asia Pacific |  | 5,358 |  |  | 4,359 |  |  | 11,758 |  |  | 8,585
| Canada |  | 1,470 |  |  | 4,002 |  |  | 2,893 |  |  | 8,292
|  | Total | $ | 295,490 |  | $ | 289,692 |  | $ | 597,711 |  | $ | 578,075

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