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DERIVATIVES (TABLES)

6 Months Ended

Jun. 30, 2014

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward

	Three Months Ended June 30,						Six Months Ended June 30,
	2014			2013			2014			2013
Aggregate unrealized net gain/(loss) at beginning of period	$	(10,886)		$	11,739		$	(8,352)		$	9,559
Add: Net gain/(loss) from change in fair value of cash flow hedges		9,946			(12,801)			6,297			(8,702)
Less: Net (gain)/loss reclassified to earnings from effective hedges		1,059			(1,582)			2,174			(3,501)
Aggregate unrealized net gain/(loss) at end of period	$	119		$	(2,644)		$	119		$	(2,644)

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

As of June 30, 2014		Local Currency Notional Amount		U.S. Dollar Notional Amount			% Maturing in the Next 12 Months				Contracts Maturing Through
Canadian Dollar		4,500		$	4,382			100.0	%		June 2015
Philippine Peso		17,776,000			411,135	(1)		40.0	%		March 2019
Mexican Peso		2,395,000			170,462			29.1	%		March 2019
				$	585,979

As of December 31, 2013		Local Currency Notional Amount		U.S. Dollar Notional Amount
Canadian Dollar		7,500		$	7,336
Philippine Peso		17,355,000			404,638	(1)
Mexican Peso		2,305,500			166,132
British Pound Sterling		1,200			1,853	(2)
New Zealand Dollar		150			117
				$	580,076

(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2014 and December 31, 2013.

(2) Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on December 31, 2013.

Schedule of Interest Rate Swaps

Notional Amount

Variable Rate Received

Fixed Rate Paid

Contract Commencement Date

Contract Maturity Date

As of June 30, 2014

$

25 million

1 - month LIBOR

2.55

%

April 2012

April 2016

and December 31, 2013

15 million

1 - month LIBOR

3.14

%

May 2012

May 2017

$

40 million

Schedule of Derivatives Instruments on Balance Sheet

		June 30, 2014
		Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
Fair value and location of derivative in the
	Consolidated Balance Sheet:
Prepaids and other current assets		$	2,853		$	-		$	2,472		$	-
Other long-term assets			8,915			-			-			-
Other current liabilities			(4,870)			(1,044)			(321)			-
Other long-term liabilities			(4,780)			(847)			-			-
	Total fair value of derivatives, net	$	2,118		$	(1,891)		$	2,151		$	-
		December 31, 2013
		Designated as Hedging Instruments						Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
Fair value and location of derivative in
	the Consolidated Balance Sheet:
Prepaids and other current assets		$	3,379		$	-		$	97		$	-
Other long-term assets			1,439			-			-			-
Other current liabilities			(4,595)			(1,028)			(815)			(116)
Other long-term liabilities			(11,708)			(1,124)			-			-
	Total fair value of derivatives, net	$	(11,485)		$	(2,152)		$	(718)		$	(116)

Schedule of Derivative Impact on Statement of Comprehensive Income

		Three Months Ended June 30,
		2014						2013
		Designated as Hedging Instruments						Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Interest Rate
Derivative classification:		Cash Flow			Cash Flow			Cash Flow			Cash Flow
Amount of gain or (loss) recognized in other comprehensive
	income (loss) - effective portion, net of tax	$	10,049		$	(103)		$	(12,956)		$	155
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	(1,472)		$	-		$	2,850		$	-
Interest Expense			-			(265)			-			(257)

		Three Months Ended June 30,
		2014							2013
		Not Designated as Hedging Instruments							Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange				Leases			Foreign Exchange				Leases
Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative			Option and Forward Contracts		Fair Value		Embedded Derivative
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income:
Costs of services		$	-	$	-	$	-		$	-	$	-	$	44
Other income (expense), net		$	-	$	(2,825)	$	-		$	-	$	(2,685)	$	-

		Six Months Ended June 30,
		2014						2013
		Designated as Hedging Instruments						Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Interest Rate
Derivative classification:		Cash Flow			Cash Flow			Cash Flow			Cash Flow
Amount of gain or (loss) recognized in other comprehensive
	income (loss) - effective portion, net of tax	$	6,457		$	(160)		$	(8,744)		$	42
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	(3,043)		$	-		$	6,310		$	-
Interest Expense			-			(523)			-			(514)

		Six Months Ended June 30,
		2014							2013
		Not Designated as Hedging Instruments							Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange				Leases			Foreign Exchange				Leases
Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative			Option and Forward Contracts		Fair Value		Embedded Derivative
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income:
Costs of services		$	-	$	-	$	116		$	-	$	-	$	113
Other income (expense), net		$	-	$	(2,206)	$	-		$	-	$	(1,247)	$	-

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Tabular disclosure of the effective portion of gains and losses on derivative instruments (and nonderivative instruments) designated and qualifying in cash flow hedges recorded in accumulated other comprehensive income (loss) during the term of the hedging relationship and reclassified into earnings during the current period.

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Tabular disclosure of the effective portion of the gains and losses on derivative instruments designated (and non-derivative instruments) designated and qualifying in cash flow hedges and net investment hedges that was recognized in other comprehensive income (loss) during the current period.

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Tabular disclosure of derivative instruments (including nonderivative instruments that are designated and qualify as hedging instruments) of (a) the location and amount of gains and losses reported in the statement of financial performance and (b) the location and fair value amounts of the instruments reported in the statement of financial position.

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Tabular disclosure of interest rate derivatives, including, but not limited to, the fair value of the derivatives, statement of financial position location, and statement of financial performance location of these instruments.

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Tabular disclosure of the notional amounts of outstanding derivative positions.

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