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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 9 Months Ended |
--- | --- | --- | ---
Sep. 30, 2014 | Sep. 30, 2013 | Sep. 30, 2014 | Sep. 30, 2013 | Dec. 31, 2013
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | $ 305,909 | $ 297,370 | $ 903,639 | $ 877,028 |
Intersegment Sales | (9) | (375) | (28) | (1,958) |
Net Revenue | 305,900 | 296,995 | 903,611 | 875,070 |
Depreciation and amortization | 13,893 | 11,463 | 41,152 | 33,281 |
Income (Loss) from Operations | 21,323 | 25,961 | 66,347 | 68,634 |
Capital Expenditures | 17,751 | 18,172 | 52,234 | 31,832 |
Total Assets | 861,309 |  | 861,309 |  | 842,342
Goodwill | 128,830 |  | 128,830 |  | 102,743
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 226,814 | 217,347 | 673,421 | 661,201 |
Intersegment Sales | 0 | (312) | 0 | (943) |
Net Revenue | 226,814 | 217,035 | 673,421 | 660,258 |
Depreciation and amortization | 9,973 | 8,322 | 29,607 | 24,716 |
Income (Loss) from Operations | 18,625 | 17,944 | 55,941 | 55,140 |
Capital Expenditures | 13,891 | 15,108 | 38,390 | 25,504 |
Total Assets | 540,868 |  | 540,868 |  | 554,015
Goodwill | 27,274 |  | 27,274 |  | 19,819
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 28,765 | 25,893 | 86,545 | 71,148 |
Intersegment Sales | 0 | 0 | 0 | 0 |
Net Revenue | 28,765 | 25,893 | 86,545 | 71,148 |
Depreciation and amortization | 1,511 | 1,148 | 4,535 | 2,622 |
Income (Loss) from Operations | 1,800 | 588 | 5,401 | 1,244 |
Capital Expenditures | 1,270 | 1,274 | 2,939 | 2,025 |
Total Assets | 85,202 |  | 85,202 |  | 86,416
Goodwill | 30,395 |  | 30,395 |  | 30,128
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 35,203 | 40,712 | 103,735 | 111,075 |
Intersegment Sales | (9) | (63) | (28) | (220) |
Net Revenue | 35,194 | 40,649 | 103,707 | 110,855 |
Depreciation and amortization | 1,927 | 1,538 | 5,650 | 4,543 |
Income (Loss) from Operations | (286) | 5,165 | 1,641 | 13,882 |
Capital Expenditures | 2,371 | 1,642 | 10,409 | 3,930 |
Total Assets | 168,026 |  | 168,026 |  | 157,040
Goodwill | 42,709 |  | 42,709 |  | 42,709
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 15,127 | 13,418 | 39,938 | 33,604 |
Intersegment Sales | 0 | 0 | 0 | (795) |
Net Revenue | 15,127 | 13,418 | 39,938 | 32,809 |
Depreciation and amortization | 482 | 455 | 1,360 | 1,400 |
Income (Loss) from Operations | 1,184 | 2,264 | 3,364 | (1,632) |
Capital Expenditures | 219 | 148 | 496 | 373 |
Total Assets | 67,213 |  | 67,213 |  | 44,871
Goodwill | $ 28,452 |  | $ 28,452 |  | $ 10,087

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