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RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES) | 9 Months Ended
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Sep. 30, 2014
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
Schedule of Restructuring Liabilities |
|  |  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  |  | 2014 |  | 2013 |  | 2014 |  | 2013
Reduction in force |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 358 |  | $ | 628 |  | $ | 1,404 |  | $ | 3,614
| Customer Growth Services |  | - |  |  | 7 |  |  | 37 |  |  | 7
| Customer Technology Services |  | 235 |  |  | 73 |  |  | 309 |  |  | 73
| Customer Strategy Services |  | - |  |  | - |  |  | - |  |  | 189
|  | Total | $ | 593 |  | $ | 708 |  | $ | 1,750 |  | $ | 3,883
|  |  | Three Months Ended September 30, |  | Nine Months Ended September 30,
|  |  | 2014 |  | 2013 |  | 2014 |  | 2013
Facility exit charges |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | - |  | $ | 50 |  | $ | - |  | $ | 298
| Customer Growth Services |  | - |  |  | - |  |  | - |  |  | -
| Customer Technology Services |  | - |  |  | - |  |  | - |  |  | -
| Customer Strategy Services |  | - |  |  | - |  |  | - |  |  | -
|  | Total | $ | - |  | $ | 50 |  | $ | - |  | $ | 298
Schedule of Restructuring Liability Rollforward |
|  | Closure of Delivery Centers |  | Reduction in Force |  | Total
Balance as of December 31, 2013 | $ | - |  | $ | 1,353 |  | $ | 1,353
| Expense |  | - |  |  | 1,790 |  |  | 1,790
| Payments |  | - |  |  | (1,935) |  |  | (1,935)
| Change in estimates |  | - |  |  | (40) |  |  | (40)
Balance as of September 30, 2014 | $ | - |  | $ | 1,168 |  | $ | 1,168

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- Definition Tabular disclosure of costs incurred for restructuring including, but not limited to, exit and disposal activities, remediation, implementation, integration, asset impairment, and charges against earnings from the write-down of assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140864-122747 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 + Details
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- Definition Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(2)) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 + Details
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