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GOODWILL | 9 Months Ended
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Sep. 30, 2014
GOODWILL [ABSTRACT] |
GOODWILL | (5) GOODWILL AND OTHER INTANGIBLE ASSETS Goodwill con sisted of the following (in thousands):
|  | December 31, 2013 |  | Acquisitions/ Adjustments |  | Impairments |  | Effect of Foreign Currency |  | September 30, 2014
Customer Management Services | $ | 19,819 |  | $ | 7,603 |  | $ | - |  | $ | (148) |  | $ | 27,274
Customer Growth Services |  | 30,128 |  |  | 267 |  |  | - |  |  | - |  |  | 30,395
Customer Technology Services |  | 42,709 |  |  | - |  |  | - |  |  | - |  |  | 42,709
Customer Strategy Services |  | 10,087 |  |  | 18,388 |  |  | - |  |  | (23) |  |  | 28,452
| Total | $ | 102,743 |  | $ | 26,258 |  | $ | - |  | $ | (171) |  | $ | 128,830
The Company performs a goodwill impairment assessment on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist. The Company identified a triggering event b ased on the continued decline during the second quarter of 2014 in operating results of the TSG reporting unit within the CTS segment. At June 30, 2014, the Company completed an interim quantitative assessment of the TSG reporting unit's fair value using an income based approach. Key assumptions used in the f air value calculation include d, but we re not limited to, a perpetuity growth rate of 3.0% based on the current inflation rate combined with the GDP growth rate for the reporting unit's geographical region and a discount rate of 19.1%, which is equal to the reporting unit's equity risk premium adjusted for its size and company specific risk factors. Estimated future cash flows under the income approach we re based on the Company's internal business plan and adjusted as appropriate for the Company's view of market participant assumptions. The business plan assumed the occurrence of certain events in the future, such as realignment of operations and reduction of general and administrative costs. Significant differences in some or all of these assumptions may impact the calculated fair value of this reporting unit resulting in impairment to goodwill in a future period. T he goodwill attributable to the TSG reporting unit wa s $23.0 million. As of June 30, 2014, the fair value of the TSG reporting unit exceed ed its carrying value by 8%. The TSG reporting unit is meeting expectations and there were no further triggering events. The Company will continue to review t he calculated fair value of the TSG reporting unit until the fair value is substantially in excess of its carrying value. During the quarter ended September 30, 2014, the Company assessed whether any indicators of impairment existed for any of the reporting units and concluded there were none.

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- Definition The entire disclosure for goodwill. + References No definition available. + Details
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