RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

9 Months Ended

Sep. 30, 2014

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

(9) RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES

Restructuring Charges

During the three and nine months ended September 30, 2014 and 2013, the Company undertook restructuring activities primarily associated with reductions in the Company's capacity and workforce in several of its segments to better align the capacity and workforce with current business needs.

A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2014 and 2013, respectively, is as follows (in thousands):

			Three Months Ended September 30,				Nine Months Ended September 30,
			2014		2013		2014		2013
Reduction in force
	Customer Management Services		$	358	$	628	$	1,404	$	3,614
	Customer Growth Services			-		7		37		7
	Customer Technology Services			235		73		309		73
	Customer Strategy Services			-		-		-		189
		Total	$	593	$	708	$	1,750	$	3,883

			Three Months Ended September 30,				Nine Months Ended September 30,
			2014		2013		2014		2013
Facility exit charges
	Customer Management Services		$	-	$	50	$	-	$	298
	Customer Growth Services			-		-		-		-
	Customer Technology Services			-		-		-		-
	Customer Strategy Services			-		-		-		-
		Total	$	-	$	50	$	-	$	298

A rollforward of the activity in the Company's restructuring accruals is as follows (in thousands):

		Closure of Delivery Centers		Reduction in Force		Total

Balance as of December 31, 2013		$	-	$	1,353	$	1,353
	Expense		-		1,790		1,790
	Payments		-		(1,935)		(1,935)
	Change in estimates		-		(40)		(40)
Balance as of September 30, 2014		$	-	$	1,168	$	1,168

The remaining restructuring accruals are expected to be paid or extinguished during the next 12 months and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets.

Impairment Losses

During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain delivery centers. An asset is considered to be impaired when the anticipated undiscounted future cash flows of its asset group are estimated to be less than the asset group's carrying value. The amount of impairment recognized is the difference between the carrying value of the asset group and its fair value. To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates. During the three and nine months ended September 30, 2014, the Company recognized no losses related to leasehold improvement assets. During the three and nine months ended September 30, 2013, the Company recognized zero and $0.1 million, respectively, of losses related to leasehold improvement assets in the CMS segment.

During the second quarter of 2013, the Company recorded an impairment charge of $1.1 million related to the PRG trade name intangible asset within the CSS segment. This expense was included in the Impairment losses in the Consolidated Statements of Comprehensive Income (Loss).

- Definition

The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled.

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