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v2.4.1.9

Consolidated Statements of Comprehensive Income (Loss) (USD $) In Thousands, except Per Share data, unless otherwise specified | 12 Months Ended
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Dec. 31, 2014 | Dec. 31, 2013 | Dec. 31, 2012
Consolidated Statements of Comprehensive Income (Loss) |  |  |
Revenue | $ 1,241,781us-gaap_SalesRevenueServicesNet | $ 1,193,157us-gaap_SalesRevenueServicesNet | $ 1,162,981us-gaap_SalesRevenueServicesNet
Operating expenses |  |  |
Cost of services | 886,492us-gaap_CostOfServices | 846,631us-gaap_CostOfServices | 834,803us-gaap_CostOfServices
Selling, general and administrative | 198,553us-gaap_SellingGeneralAndAdministrativeExpense | 193,423us-gaap_SellingGeneralAndAdministrativeExpense | 182,634us-gaap_SellingGeneralAndAdministrativeExpense
Depreciation and amortization | 56,538us-gaap_DepreciationAndAmortization | 46,064us-gaap_DepreciationAndAmortization | 41,166us-gaap_DepreciationAndAmortization
Restructuring charges, net | 3,350us-gaap_RestructuringCharges | 4,435us-gaap_RestructuringCharges | 22,875us-gaap_RestructuringCharges
Impairment losses | 373us-gaap_AssetImpairmentCharges | 1,205us-gaap_AssetImpairmentCharges | 2,958us-gaap_AssetImpairmentCharges
Total operating expenses | 1,145,306us-gaap_CostsAndExpenses | 1,091,758us-gaap_CostsAndExpenses | 1,084,436us-gaap_CostsAndExpenses
Income from operations | 96,475us-gaap_OperatingIncomeLoss | 101,399us-gaap_OperatingIncomeLoss | 78,545us-gaap_OperatingIncomeLoss
Other income (expense) |  |  |
Interest income | 1,769us-gaap_InvestmentIncomeInterest | 2,560us-gaap_InvestmentIncomeInterest | 2,978us-gaap_InvestmentIncomeInterest
Interest expense | (6,946)us-gaap_InterestExpense | (7,513)us-gaap_InterestExpense | (6,696)us-gaap_InterestExpense
Loss on deconsolidation of subsidiary | 0us-gaap_DeconsolidationGainOrLossAmount | (3,655)us-gaap_DeconsolidationGainOrLossAmount | 0us-gaap_DeconsolidationGainOrLossAmount
Other income (expense), net | 9,161us-gaap_OtherNonoperatingIncomeExpense | (722)us-gaap_OtherNonoperatingIncomeExpense | (965)us-gaap_OtherNonoperatingIncomeExpense
Total other income (expense) | 3,984us-gaap_NonoperatingIncomeExpense | (9,330)us-gaap_NonoperatingIncomeExpense | (4,683)us-gaap_NonoperatingIncomeExpense
Income before income taxes | 100,459us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments | 92,069us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments | 73,862us-gaap_IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments
(Provision for) benefit from income taxes | (23,042)us-gaap_IncomeTaxExpenseBenefit | (20,598)us-gaap_IncomeTaxExpenseBenefit | 61us-gaap_IncomeTaxExpenseBenefit
Net income | 77,417us-gaap_ProfitLoss | 71,471us-gaap_ProfitLoss | 73,923us-gaap_ProfitLoss
Net income attributable to noncontrolling interest | (5,124)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest | (4,083)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest | (3,908)us-gaap_NetIncomeLossAttributableToNoncontrollingInterest
Net income attributable to TeleTech stockholders | 72,293us-gaap_NetIncomeLoss | 67,388us-gaap_NetIncomeLoss | 70,015us-gaap_NetIncomeLoss
Other comprehensive income (loss) |  |  |
Foreign currency translation adjustments | (23,120)us-gaap_OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax | (26,342)us-gaap_OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax | 12,648us-gaap_OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax
Derivative valuation, gross | (16,970)us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax | (29,465)us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax | 25,266us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax
Derivative valuation, tax effect | 6,978us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax | 11,554us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax | (9,855)us-gaap_OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax
Other, net of tax | 1,076ttec_OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest | 598ttec_OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest | 527ttec_OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
Total other comprehensive income (loss) | (32,036)us-gaap_OtherComprehensiveIncomeLossNetOfTax | (43,655)us-gaap_OtherComprehensiveIncomeLossNetOfTax | 28,586us-gaap_OtherComprehensiveIncomeLossNetOfTax
Total comprehensive income (loss) | 45,381us-gaap_ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest | 27,816us-gaap_ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest | 102,509us-gaap_ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest
Less: Comprehensive income attributable to noncontrolling interest | 4,163us-gaap_ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest | 3,995us-gaap_ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest | 4,039us-gaap_ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest
Comprehensive income (loss) attributable to TeleTech stockholders | $ 41,218us-gaap_ComprehensiveIncomeNetOfTax | $ 23,821us-gaap_ComprehensiveIncomeNetOfTax | $ 98,470us-gaap_ComprehensiveIncomeNetOfTax
Weighted average shares outstanding |  |  |
Basic | 49,297us-gaap_WeightedAverageNumberOfSharesOutstandingBasic | 51,338us-gaap_WeightedAverageNumberOfSharesOutstandingBasic | 54,738us-gaap_WeightedAverageNumberOfSharesOutstandingBasic
Diluted | 50,102us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding | 52,244us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding | 55,540us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding
Net income per share attributable to TeleTech stockholders |  |  |
Basic | $ 1.47us-gaap_EarningsPerShareBasic | $ 1.31us-gaap_EarningsPerShareBasic | $ 1.28us-gaap_EarningsPerShareBasic
Diluted | $ 1.44us-gaap_EarningsPerShareDiluted | $ 1.29us-gaap_EarningsPerShareDiluted | $ 1.26us-gaap_EarningsPerShareDiluted

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