XML 36 R57.htm IDEA: XBRL DOCUMENT
v2.4.1.9

SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2014 | Sep. 30, 2014 | Jun. 30, 2014 | Mar. 31, 2014 | Dec. 31, 2013 | Sep. 30, 2013 | Jun. 30, 2013 | Mar. 31, 2013 | Dec. 31, 2014 | Dec. 31, 2013 | Dec. 31, 2012
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue | $ 338,170us-gaap_SalesRevenueServicesNet | $ 305,900us-gaap_SalesRevenueServicesNet | $ 295,490us-gaap_SalesRevenueServicesNet | $ 302,221us-gaap_SalesRevenueServicesNet | $ 318,087us-gaap_SalesRevenueServicesNet | $ 296,995us-gaap_SalesRevenueServicesNet | $ 289,692us-gaap_SalesRevenueServicesNet | $ 288,383us-gaap_SalesRevenueServicesNet | $ 1,241,781us-gaap_SalesRevenueServicesNet | $ 1,193,157us-gaap_SalesRevenueServicesNet | $ 1,162,981us-gaap_SalesRevenueServicesNet
Property, plant and equipment, gross | 628,351us-gaap_PropertyPlantAndEquipmentGross |  |  |  | 575,499us-gaap_PropertyPlantAndEquipmentGross |  |  |  | 628,351us-gaap_PropertyPlantAndEquipmentGross | 575,499us-gaap_PropertyPlantAndEquipmentGross | 555,054us-gaap_PropertyPlantAndEquipmentGross
Other long-term assets | 36,658us-gaap_OtherAssetsNoncurrent |  |  |  | 45,726us-gaap_OtherAssetsNoncurrent |  |  |  | 36,658us-gaap_OtherAssetsNoncurrent | 45,726us-gaap_OtherAssetsNoncurrent | 46,784us-gaap_OtherAssetsNoncurrent
United States [Member] |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 603,297us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember | 556,239us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember | 474,236us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember
Property, plant and equipment, gross | 382,508us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember |  |  |  | 337,311us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember |  |  |  | 382,508us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember | 337,311us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember | 311,904us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember
Other long-term assets | 27,728us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember |  |  |  | 34,891us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember |  |  |  | 27,728us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember | 34,891us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember | 35,978us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_UnitedStatesMember
Philippines [Member] |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 348,339us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember | 354,942us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember | 334,541us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember
Property, plant and equipment, gross | 119,482us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember |  |  |  | 101,123us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember |  |  |  | 119,482us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember | 101,123us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember | 107,676us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember
Other long-term assets | 5,202us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember |  |  |  | 4,408us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember |  |  |  | 5,202us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember | 4,408us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember | 4,124us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_PhilippinesMember
Latin America [Member] |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 172,270us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember | 176,906us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember | 188,071us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember
Property, plant and equipment, gross | 67,193us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember |  |  |  | 75,618us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember |  |  |  | 67,193us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember | 75,618us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember | 70,915us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember
Other long-term assets | 1,456us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember |  |  |  | 5,299us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember |  |  |  | 1,456us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember | 5,299us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember | 4,696us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_LatinAmericaMember
Europe Middle East Africa [Member] |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 83,944us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember | 72,644us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember | 111,304us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember
Property, plant and equipment, gross | 13,367us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember |  |  |  | 12,311us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember |  |  |  | 13,367us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember | 12,311us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember | 8,767us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember
Other long-term assets | 692us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember |  |  |  | 311us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember |  |  |  | 692us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember | 311us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember | 887us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_EuropeMiddleEastAfricaMember
Asia Pacific [Member] |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 28,294us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember | 18,489us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember | 17,652us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember
Property, plant and equipment, gross | 26,502us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember |  |  |  | 28,195us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember |  |  |  | 26,502us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember | 28,195us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember | 29,884us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember
Other long-term assets | 1,309us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember |  |  |  | 779us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember |  |  |  | 1,309us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember | 779us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember | 1,004us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = us-gaap_AsiaPacificMember
Canada [Member] |  |  |  |  |  |  |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |  |  |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  | 5,637us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_CanadaMember | 13,937us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_CanadaMember | 37,177us-gaap_SalesRevenueServicesNet / us-gaap_StatementGeographicalAxis = ttec_CanadaMember
Property, plant and equipment, gross | 19,299us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_CanadaMember |  |  |  | 20,941us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_CanadaMember |  |  |  | 19,299us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_CanadaMember | 20,941us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_CanadaMember | 25,908us-gaap_PropertyPlantAndEquipmentGross / us-gaap_StatementGeographicalAxis = ttec_CanadaMember
Other long-term assets | $ 271us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_CanadaMember |  |  |  | $ 38us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_CanadaMember |  |  |  | $ 271us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_CanadaMember | $ 38us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_CanadaMember | $ 95us-gaap_OtherAssetsNoncurrent / us-gaap_StatementGeographicalAxis = ttec_CanadaMember

X
- Definition Aggregate carrying amount, as of the balance sheet date, of noncurrent assets not separately disclosed in the balance sheet. Noncurrent assets are expected to be realized or consumed after one year (or the normal operating cycle, if longer). + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.5-02.17) -URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 02 -Paragraph 17 -Article 5 + Details
Name: | us-gaap_OtherAssetsNoncurrent
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

X
- Definition Amount before accumulated depreciation, depletion and amortization of physical assets used in the normal conduct of business and not intended for resale. Examples include, but are not limited to, land, buildings, machinery and equipment, office equipment, and furniture and fixtures. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=6391035&loc=d3e2868-110229 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.5-02.13) -URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682 + Details
Name: | us-gaap_PropertyPlantAndEquipmentGross
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

X
- Details
Name: | us-gaap_RevenuesFromExternalCustomersAndLongLivedAssetsLineItems
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration

X
- Definition Aggregate revenue during the period from services rendered in the normal course of business, after deducting allowances and discounts. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1(d)) -URI http://asc.fasb.org/extlink&oid=26872669&loc=d3e20235-122688 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 03 -Paragraph 1 -Article 5 + Details
Name: | us-gaap_SalesRevenueServicesNet
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Details
Name: | us-gaap_StatementGeographicalAxis=ttec_CanadaMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementGeographicalAxis=ttec_EuropeMiddleEastAfricaMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementGeographicalAxis=ttec_PhilippinesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementGeographicalAxis=ttec_UnitedStatesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementGeographicalAxis=us-gaap_AsiaPacificMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementGeographicalAxis=us-gaap_LatinAmericaMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |