XML 74 R45.htm IDEA: XBRL DOCUMENT
v2.4.1.9

RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES) | 12 Months Ended
--- | ---
Dec. 31, 2014
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
Schedule of Restructuring Liabilities |
|  |  |  | Year Ended December 31,
|  |  |  | 2014 |  |  | 2013 |  |  | 2012
Reduction in force |  |  |  |  |  |  |  |
| Customer Management Services | $ | 2,182 |  | $ | 3,832 |  | $ | 22,371
| Customer Growth Services |  | 56 |  |  | 43 |  |  | 201
| Customer Technology Services |  | 709 |  |  | 73 |  |  | 60
| Customer Strategy Services |  | 389 |  |  | 189 |  |  | -
|  | Total | $ | 3,336 |  | $ | 4,137 |  | $ | 22,632
|  |  |  | Year Ended December 31,
|  |  |  | 2014 |  |  | 2013 |  |  | 2012
Facility exit charges |  |  |  |  |  |  |  |
| Customer Management Services | $ | 14 |  | $ | 298 |  | $ | 243
| Customer Growth Services |  | - |  |  | - |  |  | -
| Customer Technology Services |  | - |  |  | - |  |  | -
| Customer Strategy Services |  | - |  |  | - |  |  | -
|  | Total | $ | 14 |  | $ | 298 |  | $ | 243
Schedule of Restructuring Liability Rollforward |
|  |  | Closure of Delivery Centers |  |  | Reduction in Force |  |  | Total
Balance as of December 31, 2012 | $ | - |  | $ | 4,079 |  | $ | 4,079
| Expense |  | 298 |  |  | 4,352 |  |  | 4,650
| Payments |  | (298) |  |  | (6,863) |  |  | (7,161)
| Changes in estimates |  | - |  |  | (215) |  |  | (215)
Balance as of December 31, 2013 |  | - |  |  | 1,353 |  |  | 1,353
| Expense |  | 14 |  |  | 3,442 |  |  | 3,456
| Payments |  | (14) |  |  | (2,618) |  |  | (2,632)
| Changes in estimates |  | - |  |  | (106) |  |  | (106)
Balance as of December 31, 2014 | $ | - |  | $ | 2,071 |  | $ | 2,071

X
- Details
Name: | us-gaap_RestructuringSettlementAndImpairmentProvisionsAbstract
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration

X
- Definition Tabular disclosure of costs incurred for restructuring including, but not limited to, exit and disposal activities, remediation, implementation, integration, asset impairment, and charges against earnings from the write-down of assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140864-122747 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 + Details
Name: | us-gaap_ScheduleOfRestructuringAndRelatedCostsTextBlock
Namespace Prefix: | us-gaap_
Data Type: | nonnum:textBlockItemType
Balance Type: | na
Period Type: | duration

X
- Definition Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(2)) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 + Details
Name: | us-gaap_ScheduleOfRestructuringReserveByTypeOfCostTextBlock
Namespace Prefix: | us-gaap_
Data Type: | nonnum:textBlockItemType
Balance Type: | na
Period Type: | duration