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SEGMENT INFORMATION (TABLES) | 12 Months Ended
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Dec. 31, 2014
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Year Ended December 31, 2014 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 923,497 |  | $ | - |  | $ | 923,497 |  | $ | 40,577 |  | $ | 76,792
Customer Growth Services |  | 115,434 |  |  | - |  |  | 115,434 |  |  | 6,048 |  |  | 7,255
Customer Technology Services |  | 139,218 |  |  | (36) |  |  | 139,182 |  |  | 7,489 |  |  | 4,519
Customer Strategy Services |  | 63,668 |  |  | - |  |  | 63,668 |  |  | 2,424 |  |  | 7,909
| Total | $ | 1,241,817 |  | $ | (36) |  | $ | 1,241,781 |  | $ | 56,538 |  | $ | 96,475
Year Ended December 31, 2013 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 892,145 |  | $ | (1,262) |  | $ | 890,883 |  | $ | 33,884 |  | $ | 75,689
Customer Growth Services |  | 100,996 |  |  | - |  |  | 100,996 |  |  | 4,127 |  |  | 3,024
Customer Technology Services |  | 152,769 |  |  | (284) |  |  | 152,485 |  |  | 6,201 |  |  | 19,965
Customer Strategy Services |  | 49,643 |  |  | (850) |  |  | 48,793 |  |  | 1,852 |  |  | 2,721
| Total | $ | 1,195,553 |  | $ | (2,396) |  | $ | 1,193,157 |  | $ | 46,064 |  | $ | 101,399
Year Ended December 31, 2012 |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 923,774 |  | $ | - |  | $ | 923,774 |  | $ | 32,714 |  | $ | 60,271
Customer Growth Services |  | 100,846 |  |  | (74) |  |  | 100,772 |  |  | 3,904 |  |  | 2,258
Customer Technology Services |  | 101,430 |  |  | (4,582) |  |  | 96,848 |  |  | 3,026 |  |  | 15,714
Customer Strategy Services |  | 43,358 |  |  | (1,771) |  |  | 41,587 |  |  | 1,522 |  |  | 302
| Total | $ | 1,169,408 |  | $ | (6,427) |  | $ | 1,162,981 |  | $ | 41,166 |  | $ | 78,545
|  |  |  |  | As of and for the Year Ended December 31,
|  |  |  |  | 2014 |  | 2013 |  | 2012
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 49,630 |  | $ | 40,007 |  | $ | 32,736
| Customer Growth Services |  |  |  |  | 3,195 |  |  | 3,421 |  |  | 3,983
| Customer Technology Services |  |  |  |  | 14,423 |  |  | 6,450 |  |  | 3,390
| Customer Strategy Services |  |  |  |  | 393 |  |  | 486 |  |  | 544
|  | Total |  |  |  | $ | 67,641 |  | $ | 50,364 |  | $ | 40,653
Total Assets |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 514,957 |  | $ | 554,015 |  | $ | 588,627
| Customer Growth Services |  |  |  |  | 88,394 |  |  | 86,416 |  |  | 54,164
| Customer Technology Services |  |  |  |  | 159,441 |  |  | 157,040 |  |  | 152,500
| Customer Strategy Services |  |  |  |  | 89,683 |  |  | 44,871 |  |  | 56,339
|  | Total |  |  |  | $ | 852,475 |  | $ | 842,342 |  | $ | 851,630
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services |  |  |  | $ | 25,871 |  | $ | 19,819 |  | $ | 20,288
| Customer Growth Services |  |  |  |  | 30,395 |  |  | 30,128 |  |  | 24,439
| Customer Technology Services |  |  |  |  | 42,709 |  |  | 42,709 |  |  | 42,153
| Customer Strategy Services |  |  |  |  | 29,730 |  |  | 10,087 |  |  | 11,361
|  | Total |  |  |  | $ | 128,705 |  | $ | 102,743 |  | $ | 98,241
Schedule of Revenue by Geographic Area |
|  |  | As of and for the
|  |  | Year Ended December 31,
|  |  | 2014 |  |  | 2013 |  |  | 2012
Revenue |  |  |  |  |  |  |  |
United States | $ | 603,297 |  | $ | 556,239 |  | $ | 474,236
Philippines |  | 348,339 |  |  | 354,942 |  |  | 334,541
Latin America |  | 172,270 |  |  | 176,906 |  |  | 188,071
Europe / Middle East / Africa |  | 83,944 |  |  | 72,644 |  |  | 111,304
Asia Pacific |  | 28,294 |  |  | 18,489 |  |  | 17,652
Canada |  | 5,637 |  |  | 13,937 |  |  | 37,177
| Total | $ | 1,241,781 |  | $ | 1,193,157 |  | $ | 1,162,981
Property, plant and equipment, gross |  |  |  |  |  |  |  |
United States | $ | 382,508 |  | $ | 337,311 |  | $ | 311,904
Philippines |  | 119,482 |  |  | 101,123 |  |  | 107,676
Latin America |  | 67,193 |  |  | 75,618 |  |  | 70,915
Europe / Middle East / Africa |  | 13,367 |  |  | 12,311 |  |  | 8,767
Asia Pacific |  | 26,502 |  |  | 28,195 |  |  | 29,884
Canada |  | 19,299 |  |  | 20,941 |  |  | 25,908
| Total | $ | 628,351 |  | $ | 575,499 |  | $ | 555,054
Other long-term assets |  |  |  |  |  |  |  |
United States | $ | 27,728 |  | $ | 34,891 |  | $ | 35,978
Philippines |  | 5,202 |  |  | 4,408 |  |  | 4,124
Latin America |  | 1,456 |  |  | 5,299 |  |  | 4,696
Europe / Middle East / Africa |  | 692 |  |  | 311 |  |  | 887
Asia Pacific |  | 1,309 |  |  | 779 |  |  | 1,004
Canada |  | 271 |  |  | 38 |  |  | 95
| Total | $ | 36,658 |  | $ | 45,726 |  | $ | 46,784

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