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DERIVATIVES (TABLES) | 12 Months Ended
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Dec. 31, 2014
DERIVATIVES [ABSTRACT] |
Schedule of Cash Flow Hedges OCI Rollforward |
|  | Year Ended December 31,
|  | 2014 |  | 2013 |  | 2012
Aggregate unrealized net gain/(loss) at beginning of year |  | $ | (8,352) |  | $ | 9,559 |  | $ | (5,852)
Add: Net gain/(loss) from change in fair value of cash flow hedges |  |  | (12,121) |  |  | (13,721) |  |  | 17,748
Less: Net (gain)/loss reclassified to earnings from effective hedges |  |  | 2,128 |  |  | (4,190) |  |  | (2,337)
Aggregate unrealized net gain/(loss) at end of year |  | $ | (18,345) |  | $ | (8,352) |  | $ | 9,559
Schedule of Notional Amounts of Outstanding Cash Flow Hedges |
As of December 31, 2014 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  | % Maturing in 2015 |  | Contracts Maturing Through
Canadian Dollar |  | 1,500 |  | $ | 1,441 |  |  | 100.0% |  | June 2015
Philippine Peso |  | 17,428,000 |  |  | 398,046 | (1) |  | 40.0% |  | August 2019
Mexican Peso |  | 2,532,000 |  |  | 179,089 |  |  | 29.7% |  | September 2019
New Zealand Dollar |  | 490 |  |  | 381 |  |  | 100.0% |  | July 2015
|  |  |  | $ | 578,957 |  |  |  |  |
As of December 31, 2013 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  |  |  |
Canadian Dollar |  | 7,500 |  | $ | 7,336 |  |  |  |  |
Philippine Peso |  | 17,355,000 |  |  | 404,638 | (1) |  |  |  |
Mexican Peso |  | 2,305,500 |  |  | 166,132 |  |  |  |  |
British Pound Sterling |  | 1,200 |  |  | 1,853 | (2) |  |  |  |
New Zealand Dollars |  | 150 |  |  | 117 |  |  |  |  |
|  |  |  | $ | 580,076 |  |  |  |  |
(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on December 31, 2014 and December 31, 2013. (2) Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on December 31, 2013.
Schedule of Interest Rate Swaps |
|  |  | Notional Amount |  | Variable Rate Received |  | Fixed Rate Paid |  | Contract Commencement Date |  | Contract Maturity Date
As of December 31, 2014 |  | $ | 25 million |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
| and 2013 |  |  | 15 million |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  |  | $ | 40 million |  |  |  |  |  |  |  |  |  |
Schedule of Derivatives Instruments on Balance Sheet |
|  |  | December 31, 2014
Designation: |  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contract type: |  | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: |  | Cash Flow |  |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in |  |  |  |  |  |  |  |  |  |  |  |
| the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 192 |  | $ | - |  | $ | 797 |  | $ | -
Other long-term assets |  |  | 389 |  |  | - |  |  | - |  |  | -
Other current liabilities |  |  | (12,680) |  |  | (988) |  |  | (5) |  |  | -
Other long-term liabilities |  |  | (17,070) |  |  | (452) |  |  | - |  |  | -
| Total fair value of derivatives, net |  | $ | (29,169) |  | $ | (1,440) |  | $ | 792 |  | $ | -
|  |  | December 31, 2013
Designation: |  | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contract type: |  | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  | Leases
Derivative classification: |  | Cash Flow |  |  | Cash Flow |  | Fair Value |  | Embedded Derivative
Fair value and location of derivative in the |  |  |  |  |  |  |  |  |  |  |  |
| Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 3,379 |  | $ | - |  | $ | 97 |  | $ | -
Other long-term assets |  |  | 1,439 |  |  | - |  |  | - |  |  | -
Other current liabilities |  |  | (4,595) |  |  | (1,028) |  |  | (815) |  |  | (116)
Other long-term liabilities |  |  | (11,708) |  |  | (1,124) |  |  | - |  |  | -
| Total fair value of derivatives, net |  | $ | (11,485) |  | $ | (2,152) |  | $ | (718) |  | $ | (116)
Schedule of Derivative Impact on Statement of Comprehensive Income |
|  | Year Ended December 31,
|  | 2014 |  | 2013
Designation: | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  |  | Interest Rate |  | Foreign Exchange |  |  | Interest Rate
Derivative classification: | Cash Flow |  |  | Cash Flow |  | Cash Flow |  |  | Cash Flow
Amount of gain or (loss) recognized in other |  |  |  |  |  |  |  |  |  |  |
| comprehensive income (loss) - effective |  |  |  |  |  |  |  |  |  |  |
| portion, net of tax | $ | (11,926) |  | $ | (195) |  | $ | (13,530) |  | $ | (191)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | (2,429) |  | $ | - |  | $ | 7,973 |  | $ | -
Interest expense |  | - |  |  | (1,060) |  |  | - |  |  | (1,047)
|  | Year Ended December 31,
|  | 2014 |  | 2013
Designation: | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  | Leases |  |  | Foreign Exchange |  |  | Leases
Derivative classification: | Option and Forward Contracts |  | Fair Value |  | Embedded Derivative |  | Option and Forward Contracts |  | Fair Value |  | Embedded Derivative
Amount and location of net gain |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| or (loss) recognized in the |  |  |  |  |  |  |  |  |  |  |  |  |
| Consolidated Statement of |  |  |  |  |  |  |  |  |  |  |  |  |
| Comprehensive Income (Loss): |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Cost of services | $ | - |  | $ | - |  | $ | (116) |  | $ | - |  | $ | - |  | $ | 162
Other income (expense), net |  | - |  |  | (386) |  |  | - |  |  | - |  |  | (6,360) |  |  | -

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