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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $) In Thousands, unless otherwise specified | 3 Months Ended |
--- | --- | ---
Mar. 31, 2015 | Mar. 31, 2014 | Dec. 31, 2014
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | $ 325,528 ttec_GrossRevenueSegmentInformation | $ 302,224 ttec_GrossRevenueSegmentInformation |
Intersegment Sales | (7)ttec_IntersegmentSales | (3)ttec_IntersegmentSales |
Net Revenue | 325,521 us-gaap_SalesRevenueServicesNet | 302,221 us-gaap_SalesRevenueServicesNet |
Depreciation and amortization | 15,363 us-gaap_DepreciationAndAmortization | 13,170 us-gaap_DepreciationAndAmortization |
Income (Loss) from Operations | 26,128 us-gaap_OperatingIncomeLoss | 24,357 us-gaap_OperatingIncomeLoss |
Capital Expenditures | 13,038 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment | 15,095 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment |
Total Assets | 864,483 us-gaap_Assets |  | 852,475 us-gaap_Assets
Goodwill | 127,588 us-gaap_Goodwill |  | 128,705 us-gaap_Goodwill
Customer Management Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 243,009 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember | 227,924 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |
Intersegment Sales |  | 0 ttec_IntersegmentSales / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |
Net Revenue | 243,009 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember | 227,924 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |
Depreciation and amortization | 10,797 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember | 9,465 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |
Income (Loss) from Operations | 21,702 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember | 20,823 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |
Capital Expenditures | 9,447 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember | 9,912 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |
Total Assets | 533,622 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |  | 514,957 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember
Goodwill | 25,410 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember |  | 25,871 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerManagementServicesMember
Customer Growth Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 25,956 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember | 28,905 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember |
Net Revenue | 25,956 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember | 28,905 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember |
Depreciation and amortization | 1,485 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember | 1,556 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember |
Income (Loss) from Operations | 26 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember | 1,770 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember |
Capital Expenditures | 1,305 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember | 380 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember |
Total Assets | 83,240 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember |  | 88,394 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember
Goodwill | 30,395 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember |  | 30,395 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerGrowthServicesMember
Customer Technology Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 35,721 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember | 32,779 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |
Intersegment Sales | (7)ttec_IntersegmentSales / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember | (3)ttec_IntersegmentSales / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |
Net Revenue | 35,714 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember | 32,776 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |
Depreciation and amortization | 2,164 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember | 1,715 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |
Income (Loss) from Operations | 2,009 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember | 311 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |
Capital Expenditures | 2,282 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember | 4,631 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |
Total Assets | 158,822 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |  | 159,441 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember
Goodwill | 42,709 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember |  | 42,709 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerTechnologyServicesMember
Customer Strategy Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Gross Revenue | 20,842 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember | 12,616 ttec_GrossRevenueSegmentInformation / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |
Intersegment Sales |  | 0 ttec_IntersegmentSales / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |
Net Revenue | 20,842 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember | 12,616 us-gaap_SalesRevenueServicesNet / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |
Depreciation and amortization | 917 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember | 434 us-gaap_DepreciationAndAmortization / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |
Income (Loss) from Operations | 2,391 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember | 1,453 us-gaap_OperatingIncomeLoss / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |
Capital Expenditures | 4 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember | 172 us-gaap_PaymentsToAcquirePropertyPlantAndEquipment / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |
Total Assets | 88,799 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |  | 89,683 us-gaap_Assets / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember
Goodwill | $ 29,074 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember |  | $ 29,730 us-gaap_Goodwill / ttec_ComponentsOfReportableSegmentsAxis = ttec_CustomerStrategyServicesMember

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- Definition The amount of intersegment sales that are eliminated upon consolidation and displayed to show the difference between gross and net revenue. + References No definition available. + Details
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