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RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES | 6 Months Ended
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Jun. 30, 2015
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES | (9) RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES Restructuring Charges During the three and six months ended June 30, 2015 and 2014, the Company undertook a number of restructuring activities primarily associated with reductions in the Company's capacity and workforce in several of its segments to better align the capacity and workforce with current business needs. A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2015 and 2014, respectively, is as follows (in thousands):
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2015 |  | 2014 |  | 2015 |  | 2014
Reduction in force |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 39 |  | $ | 535 |  | $ | 815 |  | $ | 1,046
| Customer Growth Services |  | - |  |  | 8 |  |  | - |  |  | 37
| Customer Technology Services |  | - |  |  | 74 |  |  | - |  |  | 74
| Customer Strategy Services |  | 159 |  |  | - |  |  | 192 |  |  | -
|  | Total | $ | 198 |  | $ | 617 |  | $ | 1,007 |  | $ | 1,157
A rollforward of the activity in the Company's restructuring accruals is as follows (in thousands):
|  | Closure of Delivery Centers |  | Reduction in Force |  | Total
Balance as of December 31, 2014 | $ | - |  | $ | 2,071 |  | $ | 2,071
| Expense |  | - |  |  | 1,007 |  |  | 1,007
| Payments |  | - |  |  | (1,838) |  |  | (1,838)
| Change in estimates |  | - |  |  | - |  |  | -
Balance as of June 30, 2015 | $ | - |  | $ | 1,240 |  | $ | 1,240
The remaining restructuring accruals are expected to be paid or extinguished during 2015 and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheet s.

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- Definition The entire disclosure for restructuring and related activities. Description of restructuring activities such as exit and disposal activities, include facts and circumstances leading to the plan, the expected plan completion date, the major types of costs associated with the plan activities, total expected costs, the accrual balance at the end of the period, and the periods over which the remaining accrual will be settled. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140864-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Staff Accounting Bulletin (SAB) -Number Topic 5 -Section P -Subsection 3, 4 + Details
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