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SEGMENT INFORMATION (TABLES) | 6 Months Ended
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Jun. 30, 2015
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data |
Three Months Ended June 30, 2015 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 219,316 |  | $ | - |  | $ | 219,316 |  | $ | 11,053 |  | $ | 13,324
Customer Growth Services |  | 30,570 |  |  | - |  |  | 30,570 |  |  | 1,523 |  |  | 2,122
Customer Technology Services |  | 38,094 |  |  | (7) |  |  | 38,087 |  |  | 2,195 |  |  | 3,250
Customer Strategy Services |  | 22,250 |  |  | - |  |  | 22,250 |  |  | 909 |  |  | 4,656
| Total | $ | 310,230 |  | $ | (7) |  | $ | 310,223 |  | $ | 15,680 |  | $ | 23,352
Three Months Ended June 30, 2014 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 218,683 |  | $ | - |  | $ | 218,683 |  | $ | 10,169 |  | $ | 16,493
Customer Growth Services |  | 28,875 |  |  | - |  |  | 28,875 |  |  | 1,468 |  |  | 1,831
Customer Technology Services |  | 35,753 |  |  | (16) |  |  | 35,737 |  |  | 2,008 |  |  | 1,616
Customer Strategy Services |  | 12,195 |  |  | - |  |  | 12,195 |  |  | 444 |  |  | 727
| Total | $ | 295,506 |  | $ | (16) |  | $ | 295,490 |  | $ | 14,089 |  | $ | 20,667
Six Months Ended June 30, 2015 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 462,325 |  | $ | - |  | $ | 462,325 |  | $ | 21,850 |  | $ | 35,026
Customer Growth Services |  | 56,526 |  |  | - |  |  | 56,526 |  |  | 3,008 |  |  | 2,148
Customer Technology Services |  | 73,815 |  |  | (14) |  |  | 73,801 |  |  | 4,359 |  |  | 5,259
Customer Strategy Services |  | 43,092 |  |  | - |  |  | 43,092 |  |  | 1,826 |  |  | 7,047
| Total | $ | 635,758 |  | $ | (14) |  | $ | 635,744 |  | $ | 31,043 |  | $ | 49,480
Six Months Ended June 30, 2014 |  |  |  |  |  |  |  |  |  |  |  |
|  |  | Gross Revenue |  |  | Intersegment Sales |  |  | Net Revenue |  |  | Depreciation & Amortization |  |  | Income from Operations
Customer Management Services | $ | 446,607 |  | $ | - |  | $ | 446,607 |  | $ | 19,634 |  | $ | 37,316
Customer Growth Services |  | 57,780 |  |  | - |  |  | 57,780 |  |  | 3,024 |  |  | 3,601
Customer Technology Services |  | 68,532 |  |  | (19) |  |  | 68,513 |  |  | 3,723 |  |  | 1,927
Customer Strategy Services |  | 24,811 |  |  | - |  |  | 24,811 |  |  | 878 |  |  | 2,180
| Total | $ | 597,730 |  | $ | (19) |  | $ | 597,711 |  | $ | 27,259 |  | $ | 45,024
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2015 |  | 2014 |  | 2015 |  | 2014
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 12,569 |  | $ | 14,587 |  | $ | 22,016 |  | $ | 24,499
| Customer Growth Services |  | 1,832 |  |  | 1,289 |  |  | 3,137 |  |  | 1,669
| Customer Technology Services |  | 1,786 |  |  | 3,407 |  |  | 4,068 |  |  | 8,038
| Customer Strategy Services |  | 280 |  |  | 105 |  |  | 284 |  |  | 277
|  | Total | $ | 16,467 |  | $ | 19,388 |  | $ | 29,505 |  | $ | 34,483
|  |  | June 30, 2015 |  | December 31, 2014 |  |  |  |
Total Assets |  |  |  |  |  |  |
| Customer Management Services |  | 517,396 |  | $ | 514,957 |  |  |  |  |  |
| Customer Growth Services |  | 84,079 |  |  | 88,394 |  |  |  |  |  |
| Customer Technology Services |  | 171,581 |  |  | 159,441 |  |  |  |  |  |
| Customer Strategy Services |  | 90,149 |  |  | 89,683 |  |  |  |  |  |
|  | Total | $ | 863,205 |  | $ | 852,475 |  |  |  |  |  |
|  |  | June 30, 2015 |  | December 31, 2014 |  |  |  |
Goodwill |  |  |  |  |  |  |  |  |  |  |
| Customer Management Services | $ | 24,265 |  | $ | 25,871 |  |  |  |  |  |
| Customer Growth Services |  | 30,395 |  |  | 30,395 |  |  |  |  |  |
| Customer Technology Services |  | 42,709 |  |  | 42,709 |  |  |  |  |  |
| Customer Strategy Services |  | 29,429 |  |  | 29,730 |  |  |  |  |  |
|  | Total | $ | 126,798 |  | $ | 128,705 |  |  |  |  |  |
Schedule of Revenue by Geographic Area |
|  |  | Three Months Ended June 30, |  | Six Months Ended June 30,
|  |  | 2015 |  | 2014 |  | 2015 |  | 2014
Revenue |  |  |  |  |  |  |  |  |  |  |
| United States | $ | 157,740 |  | $ | 137,596 |  | $ | 329,393 |  | $ | 284,065
| Philippines |  | 85,585 |  |  | 85,541 |  |  | 170,572 |  |  | 172,207
| Latin America |  | 37,623 |  |  | 43,258 |  |  | 78,177 |  |  | 85,304
| Europe / Middle East / Africa |  | 19,290 |  |  | 22,267 |  |  | 38,603 |  |  | 41,484
| Asia Pacific |  | 8,437 |  |  | 5,358 |  |  | 16,111 |  |  | 11,758
| Canada |  | 1,548 |  |  | 1,470 |  |  | 2,888 |  |  | 2,893
|  | Total | $ | 310,223 |  | $ | 295,490 |  | $ | 635,744 |  | $ | 597,711

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