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DERIVATIVES (TABLES) | 6 Months Ended
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Jun. 30, 2015
DERIVATIVES [ABSTRACT] |
Schedule of Cash Flow Hedges OCI Rollforward |
| Three Months Ended June 30, |  | Six Months Ended June 30,
| 2015 |  | 2014 |  | 2015 |  | 2014
Aggregate unrealized net gain/(loss) at beginning of period | $ | (18,497) |  | $ | (10,886) |  | $ | (18,345) |  | $ | (8,352)
Add: Net gain/(loss) from change in fair value of cash flow hedges |  | (4,119) |  |  | 9,946 |  |  | (5,410) |  |  | 6,297
Less: Net (gain)/loss reclassified to earnings from effective hedges |  | 1,302 |  |  | 1,059 |  |  | 2,441 |  |  | 2,174
Aggregate unrealized net gain/(loss) at end of period | $ | (21,314) |  | $ | 119 |  | $ | (21,314) |  | $ | 119
Schedule of Notional Amounts of Outstanding Cash Flow Hedges |
As of June 30, 2015 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  | % Maturing in the Next 12 Months |  | Contracts Maturing Through
Philippine Peso |  | 16,856,000 |  |  | 380,216 | (1) |  | 43.0 | % |  | February 2020
Mexican Peso |  | 2,684,000 |  |  | 183,258 |  |  | 28.2 | % |  | May 2020
|  |  |  | $ | 563,474 |  |  |  |  |  |
As of December 31, 2014 |  | Local Currency Notional Amount |  | U.S. Dollar Notional Amount |  |  |  |  |  |
Canadian Dollar |  | 1,500 |  | $ | 1,441 |  |  |  |  |  |
Philippine Peso |  | 17,428,000 |  |  | 398,046 | (1) |  |  |  |  |
Mexican Peso |  | 2,532,000 |  |  | 179,089 |  |  |  |  |  |
New Zealand Dollar |  | 490 |  |  | 381 |  |  |  |  |  |
|  |  |  | $ | 578,957 |  |  |  |  |  |
(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2015 and December 31, 2014.
Schedule of Interest Rate Swaps |
|  | Notional Amount |  | Variable Rate Received |  | Fixed Rate Paid |  | Contract Commencement Date |  | Contract Maturity Date
As of June 30, 2015 |  | $ | 25 million |  | 1 - month LIBOR |  |  | 2.55 | % |  | April 2012 |  | April 2016
and December 31, 2014 |  |  | 15 million |  | 1 - month LIBOR |  |  | 3.14 | % |  | May 2012 |  | May 2017
|  | $ | 40 million |  |  |  |  |  |  |  |  |  |
Schedule of Derivatives Instruments on Balance Sheet |
|  | June 30, 2015
Designation: | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange
Derivative classification: | Cash Flow |  | Cash Flow |  | Fair Value
Fair value and location of derivative in the |  |  |  |  |  |  |  |
| Consolidated Balance Sheet: |  |  |  |  |  |  |  |
Prepaids and other current assets | $ | 578 |  | $ | - |  | $ | 47
Other long-term assets |  | 2 |  |  | - |  |  | -
Other current liabilities |  | (14,400) |  |  | (951) |  |  | (1,871)
Other long-term liabilities |  | (21,985) |  |  | (158) |  |  | -
| Total fair value of derivatives, net | $ | (35,805) |  | $ | (1,109) |  | $ | (1,824)
|  | December 31, 2014
Designation: | Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange
Derivative classification: | Cash Flow |  | Cash Flow |  | Fair Value
Fair value and location of derivative in |  |  |  |  |  |  |  |
| the Consolidated Balance Sheet: |  |  |  |  |  |  |  |
Prepaids and other current assets | $ | 192 |  | $ | - |  | $ | 797
Other long-term assets |  | 389 |  |  | - |  |  | -
Other current liabilities |  | (12,680) |  |  | (988) |  |  | (5)
Other long-term liabilities |  | (17,070) |  |  | (452) |  |  | -
| Total fair value of derivatives, net | $ | (29,169) |  | $ | (1,440) |  | $ | 792
Schedule of Derivative Impact on Statement of Comprehensive Income |
|  | Three Months Ended June 30,
|  | 2015 |  | 2014
Designation: | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Interest Rate
Derivative classification: | Cash Flow |  | Cash Flow |  | Cash Flow |  | Cash Flow
Amount of gain or (loss) recognized in Other comprehensive |  |  |  |  |  |  |  |  |  |  |
| income (loss) - effective portion, net of tax | $ | (1,453) |  | $ | 152 |  | $ | 10,049 |  | $ | (103)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from Accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | (2,505) |  | $ | - |  | $ | (1,472) |  | $ | -
Interest Expense |  | - |  |  | (262) |  |  | - |  |  | (265)
|  | Three Months Ended June 30,
|  | 2015 |  | 2014
Designation: | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  | Foreign Exchange
Derivative classification: | Option and Forward Contracts | Fair Value |  | Option and Forward Contracts | Fair Value
Amount and location of net gain or (loss) recognized in the |  |  |  |  |  |  |  |  |
| Consolidated Statement of Comprehensive Income (Loss): |  |  |  |  |  |  |  |  |
Costs of services | $ | - | $ | - |  | $ | - | $ | -
Other income (expense), net | $ | - | $ | (2,416) |  | $ | - | $ | (2,825)
|  | Six Months Ended June 30,
|  | 2015 |  | 2014
Designation: | Designated as Hedging Instruments |  | Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  | Interest Rate |  | Foreign Exchange |  | Interest Rate
Derivative classification: | Cash Flow |  | Cash Flow |  | Cash Flow |  | Cash Flow
Amount of gain or (loss) recognized in Other comprehensive |  |  |  |  |  |  |  |  |  |  |
| income (loss) - effective portion, net of tax | $ | (2,443) |  | $ | 301 |  | $ | 6,457 |  | $ | (160)
Amount and location of net gain or (loss) reclassified |  |  |  |  |  |  |  |  |  |  |
| from Accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |
Revenue | $ | (4,213) |  | $ | - |  | $ | (3,043) |  | $ | -
Interest Expense |  | - |  |  | (519) |  |  | - |  |  | (523)
|  | Six Months Ended June 30,
|  | 2015 |  | 2014
Designation : | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments
Derivative contract type: | Foreign Exchange |  | Foreign Exchange
Derivative classification: | Option and Forward Contracts | Fair Value |  | Option and Forward Contracts | Fair Value
Amount and location of net gain or (loss) |  |  |  |  |  |  |  |  |
| recognized in the Consolidated Statement |  |  |  |  |  |  |  |  |
| of Comprehensive Income: |  |  |  |  |  |  |  |  |
Costs of services | $ | - | $ | - |  | $ | - | $ | -
Other income (expense), net | $ | - | $ | (2,496) |  | $ | - | $ | (2,206)

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