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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2015 | Jun. 30, 2014 | Jun. 30, 2015 | Jun. 30, 2014 | Dec. 31, 2014
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | $ 310,230 | $ 295,506 | $ 635,758 | $ 597,730 |
Intersegment Sales | (7) | (16) | (14) | (19) |
Net Revenue | 310,223 | 295,490 | 635,744 | 597,711 |
Depreciation and amortization | 15,680 | 14,089 | 31,043 | 27,259 |
Income (Loss) from Operations | 23,352 | 20,667 | 49,480 | 45,024 |
Capital Expenditures | 16,467 | 19,388 | 29,505 | 34,483 |
Total Assets | 863,205 |  | 863,205 |  | $ 852,475
Goodwill | 126,798 |  | 126,798 |  | 128,705
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 219,316 | 218,683 | 462,325 | 446,607 |
Intersegment Sales | 0 | 0 | 0 | 0 |
Net Revenue | 219,316 | 218,683 | 462,325 | 446,607 |
Depreciation and amortization | 11,053 | 10,169 | 21,850 | 19,634 |
Income (Loss) from Operations | 13,324 | 16,493 | 35,026 | 37,316 |
Capital Expenditures | 12,569 | 14,587 | 22,016 | 24,499 |
Total Assets | 517,396 |  | 517,396 |  | 514,957
Goodwill | 24,265 |  | 24,265 |  | 25,871
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 30,570 | 28,875 | 56,526 | 57,780 |
Intersegment Sales | 0 | 0 | 0 | 0 |
Net Revenue | 30,570 | 28,875 | 56,526 | 57,780 |
Depreciation and amortization | 1,523 | 1,468 | 3,008 | 3,024 |
Income (Loss) from Operations | 2,122 | 1,831 | 2,148 | 3,601 |
Capital Expenditures | 1,832 | 1,289 | 3,137 | 1,669 |
Total Assets | 84,079 |  | 84,079 |  | 88,394
Goodwill | 30,395 |  | 30,395 |  | 30,395
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 38,094 | 35,753 | 73,815 | 68,532 |
Intersegment Sales | (7) | (16) | (14) | (19) |
Net Revenue | 38,087 | 35,737 | 73,801 | 68,513 |
Depreciation and amortization | 2,195 | 2,008 | 4,359 | 3,723 |
Income (Loss) from Operations | 3,250 | 1,616 | 5,259 | 1,927 |
Capital Expenditures | 1,786 | 3,407 | 4,068 | 8,038 |
Total Assets | 171,581 |  | 171,581 |  | 159,441
Goodwill | 42,709 |  | 42,709 |  | 42,709
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 22,250 | 12,195 | 43,092 | 24,811 |
Intersegment Sales | 0 | 0 | 0 | 0 |
Net Revenue | 22,250 | 12,195 | 43,092 | 24,811 |
Depreciation and amortization | 909 | 444 | 1,826 | 878 |
Income (Loss) from Operations | 4,656 | 727 | 7,047 | 2,180 |
Capital Expenditures | 280 | $ 105 | 284 | $ 277 |
Total Assets | 90,149 |  | 90,149 |  | 89,683
Goodwill | $ 29,429 |  | $ 29,429 |  | $ 29,730

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