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SEGMENT INFORMATION (TABLES)

9 Months Ended

Sep. 30, 2015

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2015

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	212,690		$	—		$	212,690		$	10,900		$	8,930
Customer Growth Services			33,853			—			33,853			1,535			(257)
Customer Technology Services			42,141			(7)			42,134			2,447			3,774
Customer Strategy Services			20,518			—			20,518			604			3,178
Total		$	309,202		$	(7)		$	309,195		$	15,486		$	15,625

Three Months Ended September 30, 2014

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	226,814		$	—		$	226,814		$	9,973		$	18,625
Customer Growth Services			28,765			—			28,765			1,511			1,800
Customer Technology Services			35,203			(9)			35,194			1,927			(286)
Customer Strategy Services			15,127			—			15,127			482			1,184
Total		$	305,909		$	(9)		$	305,900		$	13,893		$	21,323

Nine months Ended September 30, 2015

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	675,015		$	—		$	675,015		$	32,750		$	43,956
Customer Growth Services			90,379			—			90,379			4,543			1,891
Customer Technology Services			115,956			(21)			115,935			6,806			9,033
Customer Strategy Services			63,610			—			63,610			2,430			10,225
Total		$	944,960		$	(21)		$	944,939		$	46,529		$	65,105

Nine months Ended September 30, 2014

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	673,421		$	—		$	673,421		$	29,607		$	55,941
Customer Growth Services			86,545			—			86,545			4,535			5,401
Customer Technology Services			103,735			(28)			103,707			5,650			1,641
Customer Strategy Services			39,938			—			39,938			1,360			3,364
Total		$	903,639		$	(28)		$	903,611		$	41,152		$	66,347

		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2015			2014			2015			2014
Capital Expenditures
Customer Management Services		$	13,529		$	13,891		$	35,545		$	38,390
Customer Growth Services			1,148			1,270			4,285			2,939
Customer Technology Services			4,883			2,371			8,950			10,409
Customer Strategy Services			119			219			404			496
Total		$	19,679		$	17,751		$	49,184		$	52,234

		September 30,			December 31,
		2015			2014
Total Assets
Customer Management Services		$	513,744		$	514,957
Customer Growth Services			78,432			88,394
Customer Technology Services			177,975			159,441
Customer Strategy Services			88,064			89,683
Total		$	858,215		$	852,475
		September 30,			December 31,
		2015			2014
Goodwill
Customer Management Services		$	23,797		$	25,871
Customer Growth Services			27,329			30,395
Customer Technology Services			42,709			42,709
Customer Strategy Services			24,949			29,730
Total		$	118,784		$	128,705

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

		Three Months Ended September 30,						Nine Months Ended September 30,
		2015			2014			2015			2014
Revenue
United States		$	159,461		$	143,854		$	488,854		$	427,919
Philippines			84,450			89,963			255,021			262,171
Latin America			34,585			42,725			112,763			128,029
Europe / Middle East / Africa			20,401			20,825			59,004			62,308
Asia Pacific			8,756			7,168			24,867			18,926
Canada			1,542			1,365			4,430			4,258
Total		$	309,195		$	305,900		$	944,939		$	903,611

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