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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2015
Sep. 30, 2014
Sep. 30, 2015
Sep. 30, 2014
Dec. 31, 2014
Segment Reporting Information [Line Items]          
Gross Revenue $ 309,202 $ 305,909 $ 944,960 $ 903,639  
Intersegment Sales (7) (9) (21) (28)  
Net Revenue 309,195 305,900 944,939 903,611  
Depreciation and amortization 15,486 13,893 46,529 41,152  
Income (Loss) from Operations 15,625 21,323 65,105 66,347  
Capital Expenditures 19,679 17,751 49,184 52,234  
Total Assets 858,215   858,215   $ 852,475
Goodwill 118,784   118,784   128,705
Customer Management Services [Member]          
Segment Reporting Information [Line Items]          
Gross Revenue 212,690 226,814 675,015 673,421  
Intersegment Sales 0 0 0 0  
Net Revenue 212,690 226,814 675,015 673,421  
Depreciation and amortization 10,900 9,973 32,750 29,607  
Income (Loss) from Operations 8,930 18,625 43,956 55,941  
Capital Expenditures 13,529 13,891 35,545 38,390  
Total Assets 513,744   513,744   514,957
Goodwill 23,797   23,797   25,871
Customer Growth Services [Member]          
Segment Reporting Information [Line Items]          
Gross Revenue 33,853 28,765 90,379 86,545  
Intersegment Sales 0 0 0 0  
Net Revenue 33,853 28,765 90,379 86,545  
Depreciation and amortization 1,535 1,511 4,543 4,535  
Income (Loss) from Operations (257) 1,800 1,891 5,401  
Capital Expenditures 1,148 1,270 4,285 2,939  
Total Assets 78,432   78,432   88,394
Goodwill 27,329   27,329   30,395
Customer Technology Services [Member]          
Segment Reporting Information [Line Items]          
Gross Revenue 42,141 35,203 115,956 103,735  
Intersegment Sales (7) (9) (21) (28)  
Net Revenue 42,134 35,194 115,935 103,707  
Depreciation and amortization 2,447 1,927 6,806 5,650  
Income (Loss) from Operations 3,774 (286) 9,033 1,641  
Capital Expenditures 4,883 2,371 8,950 10,409  
Total Assets 177,975   177,975   159,441
Goodwill 42,709   42,709   42,709
Customer Strategy Services [Member]          
Segment Reporting Information [Line Items]          
Gross Revenue 20,518 15,127 63,610 39,938  
Intersegment Sales 0 0 0 0  
Net Revenue 20,518 15,127 63,610 39,938  
Depreciation and amortization 604 482 2,430 1,360  
Income (Loss) from Operations 3,178 1,184 10,225 3,364  
Capital Expenditures 119 $ 219 404 $ 496  
Total Assets 88,064   88,064   89,683
Goodwill $ 24,949   $ 24,949   $ 29,730