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RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2015 | Sep. 30, 2015 | Jun. 30, 2013 | Dec. 31, 2015 | Dec. 31, 2014 | Dec. 31, 2013
Restructuring Cost and Reserve [Line Items] |  |  |  |  |  |
Impaired Long-Lived Assets Held and Used, Asset Description |  |  |  | During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain delivery centers. |  |
Impaired Long-Lived Assets Held and Used, Method for Determining Fair Value |  |  |  | To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates. |  |
Impairments | $ 2,900 |  |  | $ (7,725) |  |
Restructuring Reserve | 806 |  |  | 806 | $ 2,071 | $ 1,353
Payments |  |  |  | (2,869) | (2,632) |
Customer Management Services [Member] |  |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |  |
Impairment of Leasehold |  |  |  | $ 400 | $ 400 | $ 100
Impairments | 1,800 |  |  |  |  |
Customer Growth Services [Member] |  |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |  |
Impairments | $ 2,800 | $ 3,100 |  |  |  |
Customer Strategy Services [Member] |  |  |  |  |  |
Restructuring Cost and Reserve [Line Items] |  |  |  |  |  |
Impairment of Intangible Assets, Indefinite-lived (Excluding Goodwill) |  |  | $ 1,100 |  |  |

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- Definition Amount of loss from the write-down of an asset representing the future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 2 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13854-109267 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 45 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=6388280&loc=d3e13777-109266 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=56944662&loc=d3e3602-108585 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 + Details
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- Definition The adjustment to reduce the value of existing agreements that specify the lessee's rights to use the leased property. This expense is charged when the estimates of future profits generated by the leased property are reduced. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=56944662&loc=d3e3602-108585 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section 45 -Paragraph 4 -URI http://asc.fasb.org/extlink&oid=51824106&loc=d3e2420-110228 + Details
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