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DERIVATIVES (TABLES) | 12 Months Ended
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Dec. 31, 2015
DERIVATIVES [ABSTRACT] |
Schedule of Cash Flow Hedges OCI Rollforward |
|  |  | Year Ended December 31, |
|  |  | 2015 |  | 2014 |  | 2013 |
Aggregate unrealized net gain/(loss) at beginning of period |  |  | $ | (18,345) |  | $ | (8,352) |  | $ | 9,559 |
Add: Net gain/(loss) from change in fair value of cash flow hedges |  |  |  | (16,349) |  |  | (12,121) |  |  | (13,721) |
Less: Net (gain)/loss reclassified to earnings from effective hedges |  |  |  | 7,809 |  |  | 2,128 |  |  | (4,190) |
Aggregate unrealized net gain/(loss) at end of period |  |  | $ | (26,885) |  | $ | (18,345) |  | $ | (8,352) |
Schedule of Notional Amounts of Outstanding Cash Flow Hedges |
|  | Local |  |  |  |  |  |  |  |  |  |
|  | Currency |  | U.S. Dollar |  |  | % Maturing |  |  | Contracts |
|  | Notional |  | Notional |  |  | in the next |  |  | Maturing |
As of December 31, 2015 |  | Amount |  | Amount |  |  | 12 months |  |  | Through |
Philippine Peso |  | 16,362,000 |  |  | 361,571 | (1) |  | 45.4 | % |  | October 2020 |
Mexican Peso |  | 2,637,000 |  |  | 173,124 |  |  | 28.7 | % |  | October 2020 |
|  |  |  | $ | 534,695 |  |  |  |  |  |  |
|  | Local |  |  |  |  |  |  |  |  |  |
|  | Currency |  | U.S. Dollar |  |  |  |  |  |  |
|  | Notional |  | Notional |  |  |  |  |  |  |
As of December 31, 2014 |  | Amount |  | Amount |  |  |  |  |  |  |
Canadian Dollar |  | 1,500 |  | $ | 1,441 |  |  |  |  |  |  |
Philippine Peso |  | 17,428,000 |  |  | 398,046 | (1) |  |  |  |  |  |
Mexican Peso |  | 2,532,000 |  |  | 179,089 |  |  |  |  |  |  |
New Zealand Dollar |  | 490 |  |  | 381 |  |  |  |  |  |  |
|  |  |  | $ | 578,957 |  |  |  |  |  |  |
| (1) |  | Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on December 31, 2015 and December 31, 2014.
Schedule of Interest Rate Swaps |
|  |  |  |  |  |  |  |  | Contract |  | Contract |
|  | Notional |  | Variable Rate |  | Fixed Rate |  | Commencement |  | Maturity |
|  | Amount |  | Received |  | Paid |  | Date |  | Date |
Swap 1 |  | $ | 25 million |  | 1 - month LIBOR |  | 2.55 | % | April 2012 |  | April 2016 |
Swap 2 |  |  | 15 million |  | 1 - month LIBOR |  | 3.14 | % | May 2012 |  | May 2017 |
|  | $ | 40 million |  |  |  |  |  |  |  |  |
Schedule of Derivatives Instruments on Balance Sheet |
|  | December 31, 2015 |
|  | Designated |  | Not Designated |
|  | as Hedging |  | as Hedging |
Designation: |  | Instruments |  | Instruments |
|  | Foreign |  | Interest |  | Foreign |
Derivative contract type: |  | Exchange |  | Rate |  | Exchange |
Derivative classification: |  | Cash Flow |  | Cash Flow |  | Fair Value |
Fair value and location of derivative in the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 39 |  | $ | — |  | $ | 2,489 |
Other long-term assets |  |  | 66 |  |  | — |  |  | — |
Other current liabilities |  |  | (20,088) |  |  | (549) |  |  | (116) |
Other long-term liabilities |  |  | (25,739) |  |  | (102) |  |  | — |
Total fair value of derivatives, net |  | $ | (45,722) |  | $ | (651) |  | $ | 2,373 |
|  | December 31, 2014 |
|  | Designated |  | Not Designated |
|  | as Hedging |  | as Hedging |
Designation: |  | Instruments |  | Instruments |
|  | Foreign |  | Interest |  | Foreign |
Derivative contract type: |  | Exchange |  | Rate |  | Exchange |
Derivative classification: |  | Cash Flow |  | Cash Flow |  | Fair Value |
Fair value and location of derivative in the Consolidated Balance Sheet: |  |  |  |  |  |  |  |  |  |
Prepaids and other current assets |  | $ | 192 |  | $ | — |  | $ | 797 |
Other long-term assets |  |  | 389 |  |  | — |  |  | — |
Other current liabilities |  |  | (12,680) |  |  | (988) |  |  | (5) |
Other long-term liabilities |  |  | (17,070) |  |  | (452) |  |  | — |
Total fair value of derivatives, net |  | $ | (29,169) |  | $ | (1,440) |  | $ | 792 |
Schedule of Derivative Impact on Statement of Comprehensive Income |
|  | Year Ended December 31, |
|  | 2015 |  | 2014 |
|  | Designated as Hedging |  | Designated as Hedging |
Designation: |  | Instruments |  | Instruments |
|  | Foreign |  | Interest |  | Foreign |  | Interest |
Derivative contract type: |  | Exchange |  | Rate |  | Exchange |  | Rate |
Derivative classification: |  | Cash Flow |  | Cash Flow |  | Cash Flow |  | Cash Flow |
Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax |  | $ | (7,198) |  | $ | (611) |  | $ | (11,926) |  | $ | (195) |
Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion: |  |  |  |  |  |  |  |  |  |  |  |  |
Revenue |  | $ | (12,410) |  | $ | — |  | $ | (2,429) |  | $ | — |
Interest expense |  |  | — |  |  | (1,053) |  |  | — |  |  | (1,060) |
|  | Year Ended December 31, |
|  | 2015 |  | 2014 |
Designation: |  | Not Designated as Hedging Instruments |  | Not Designated as Hedging Instruments |
Derivative contract type: |  | Foreign Exchange |  | Foreign Exchange |
|  | Forward |  |  |  | Forward |  |  |
Derivative classification: |  | Contracts |  | Fair Value |  | Contracts |  | Fair Value |
Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss): |  |  |  |  |  |  |  |  |  |  |  |  |
Cost of services |  | $ | — |  | $ | — |  | $ | — |  | $ | — |
Other income (expense), net |  |  | — |  |  | (6,127) |  |  | — |  |  | (386) |

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