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ACQUISITIONS (NARRATIVE) (DETAILS) - USD ($) $ in Thousands |  |  |  | 12 Months Ended
--- | --- | --- | --- | ---
Aug. 08, 2014 | Feb. 28, 2014 | Aug. 09, 2013 | Dec. 31, 2015 | Dec. 31, 2014 | Dec. 31, 2013
Business Acquisition [Line Items] |  |  |  |  |  |
Future Value of Liabilities Incurred From Business Acquisitions |  |  |  | $ 13,800 |  |
Valuation Technique on Contingent Consideration |  |  |  | Contingent Consideration - The Company recorded contingent consideration related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro, Sofica and rogenSi. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3%, 5.0%, or 4.6%, respectively. The discount rates vary dependent on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other factors. These measurements were based on significant inputs not observable in the market. The Company will accrete interest expense each period using the effective interest method until the future value of these contingent payables reaches their expected future value of $13.8 million. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss). |  |
Contingent Consideration, at fair value |  |  |  | $ 13,450 | $ 24,744 | $ 21,748
Revenue of Acquirees since Acquisition Date, Actual |  |  |  | 65,900 | 43,200 | 6,400
Income (loss) from operations of Acquirees since Acquisition Date, Actual |  |  |  | 600 | 5,300 | 900
Business Combination Pro Forma Information Amortization Expense of Acquirees Since Acquisition |  |  |  | 4,200 | 3,300 | 800
rogenSi [Member] |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Description of Acquired Entity | rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company |  |  |  |  |
Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net | $ 34,403 |  |  |  |  |
Cost of Acquired Entity, Up Front Cash Consideration | 18,000 |  |  |  |  |
Future Value of Liabilities Incurred From Business Acquisitions | $ 15,300 |  |  |  |  |
Valuation Technique on Contingent Consideration | The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year. |  |  |  |  |
Acquisition hold-back payment | $ 1,800 |  |  |  |  |
Discount rate | 4.60% |  |  |  |  |
Contingent Consideration Arrangements, Basis for Amount | The total contingent consideration possible per the sale and purchase agreement ranges from zero to $17.6 million and the earn-out payments are payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively. |  |  |  |  |
Contingent Consideration, at fair value | $ 14,500 |  |  | 9,797 | 15,162 | 0
Measurement period adjustment - Other accrued expenses |  |  |  | 5,700 |  |
Measurement period adjustment - Other noncurrent liabilities |  |  |  | $ 4,100 |  |
rogenSi [Member] | Customer Relationships [Member] |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Acquired Finite-lived Intangible Assets, Weighted Average Useful Life |  |  |  | 70 months |  |
rogenSi [Member] | Non-compete agreements useful lives [Member] |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Acquired Finite-lived Intangible Assets, Weighted Average Useful Life |  |  |  | 30 months |  |
Sofica [Member] |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Percentage of Voting Interests Acquired |  | 100.00% |  |  |  |
Description of Acquired Entity |  | Sofica provides customer lifecycle management and other business process services across multiple channels in multiple sites in over 18 languages. |  |  |  |
Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net |  | $ 14,200 |  |  |  |
Cost of Acquired Entity, Up Front Cash Consideration |  | 9,400 |  |  |  |
Future Value of Liabilities Incurred From Business Acquisitions |  | $ 3,800 |  |  |  |
Valuation Technique on Contingent Consideration |  | The fair value of the contingent consideration was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.0% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year. |  |  |  |
Acquisition hold-back payment |  | $ 1,000 |  |  |  |
Discount rate |  | 5.00% |  |  |  |
Contingent Consideration Arrangements, Basis for Amount |  | The total contingent consideration possible per the stock purchase agreement ranges from zero to $7.5 million. Additionally, the purchase price includes a $1.0 million hold-back payment for contingencies as defined in the stock purchase agreement which will be paid in the second quarter of 2016, if required. |  |  |  |
Contingent Consideration, at fair value |  | $ 4,000 |  | $ 3,153 | 6,317 | 0
WebMetro [Member] |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |
Percentage of Voting Interests Acquired |  |  | 100.00% |  |  |
Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net |  |  | $ 17,800 |  |  |
Future Value of Liabilities Incurred From Business Acquisitions |  |  | $ 2,600 |  |  |
Valuation Technique on Contingent Consideration |  |  |  | The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.3% and expected future value of payments of $2.6 million. The $2.6 million of expected future payments was calculated using probability weighted EBITDA assessment with the highest probability associated with WebMetro achieving the targeted EBITDA for each earn-out year. |  |
Discount rate |  |  | 5.30% |  |  |
Contingent Consideration, at fair value |  |  | $ 2,500 | $ 0 | $ 0 | $ 2,708

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