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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2015 | Sep. 30, 2015 | Jun. 30, 2015 | Mar. 31, 2015 | Dec. 31, 2014 | Sep. 30, 2014 | Jun. 30, 2014 | Mar. 31, 2014 | Dec. 31, 2015 | Dec. 31, 2014 | Dec. 31, 2013
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | $ 1,286,987 | $ 1,241,817 | $ 1,195,553
Intersegment Sales |  |  |  |  |  |  |  |  | (232) | (36) | (2,396)
Net Revenue | $ 341,816 | $ 309,195 | $ 310,223 | $ 325,521 | $ 338,170 | $ 305,900 | $ 295,490 | $ 302,221 | 1,286,755 | 1,241,781 | 1,193,157
Depreciation and amortization | 17,279 | 15,486 | 15,680 | 15,363 | 15,386 | 13,893 | 14,089 | 13,170 | 63,808 | 56,538 | 46,064
Income (Loss) from Operations | 25,075 | $ 15,625 | $ 23,352 | $ 26,128 | 30,128 | $ 21,323 | $ 20,667 | $ 24,357 | 90,180 | 96,475 | 101,399
Capital Expenditures |  |  |  |  |  |  |  |  | 66,595 | 67,641 | 50,364
Total Assets | 843,327 |  |  |  | 852,475 |  |  |  | 843,327 | 852,475 | 842,342
Goodwill | 114,183 |  |  |  | 128,705 |  |  |  | 114,183 | 128,705 | 102,743
Customer Management Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 913,272 | 923,497 | 892,145
Intersegment Sales |  |  |  |  |  |  |  |  | 0 | 0 | (1,262)
Net Revenue |  |  |  |  |  |  |  |  | 913,272 | 923,497 | 890,883
Depreciation and amortization |  |  |  |  |  |  |  |  | 44,633 | 40,577 | 33,884
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 58,018 | 76,792 | 75,689
Capital Expenditures |  |  |  |  |  |  |  |  | 56,570 | 49,630 | 40,007
Total Assets | 512,100 |  |  |  | 514,957 |  |  |  | 512,100 | 514,957 | 554,015
Goodwill | 22,009 |  |  |  | 25,871 |  |  |  | 22,009 | 25,871 | 19,819
Customer Growth Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 129,021 | 115,434 | 100,996
Intersegment Sales |  |  |  |  |  |  |  |  | 0 | 0 | 0
Net Revenue |  |  |  |  |  |  |  |  | 129,021 | 115,434 | 100,996
Depreciation and amortization |  |  |  |  |  |  |  |  | 6,065 | 6,048 | 4,127
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 3,077 | 7,255 | 3,024
Capital Expenditures |  |  |  |  |  |  |  |  | 4,681 | 3,195 | 3,421
Total Assets | 75,291 |  |  |  | 88,394 |  |  |  | 75,291 | 88,394 | 86,416
Goodwill | 24,439 |  |  |  | 30,395 |  |  |  | 24,439 | 30,395 | 30,128
Customer Technology Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 157,838 | 139,218 | 152,769
Intersegment Sales |  |  |  |  |  |  |  |  | (232) | (36) | (284)
Net Revenue |  |  |  |  |  |  |  |  | 157,606 | 139,182 | 152,485
Depreciation and amortization |  |  |  |  |  |  |  |  | 9,775 | 7,489 | 6,201
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 13,339 | 4,519 | 19,965
Capital Expenditures |  |  |  |  |  |  |  |  | 4,216 | 14,423 | 6,450
Total Assets | 159,850 |  |  |  | 159,441 |  |  |  | 159,850 | 159,441 | 157,040
Goodwill | 42,709 |  |  |  | 42,709 |  |  |  | 42,709 | 42,709 | 42,709
Customer Strategy Services [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Gross Revenue |  |  |  |  |  |  |  |  | 86,856 | 63,668 | 49,643
Intersegment Sales |  |  |  |  |  |  |  |  | 0 | 0 | (850)
Net Revenue |  |  |  |  |  |  |  |  | 86,856 | 63,668 | 48,793
Depreciation and amortization |  |  |  |  |  |  |  |  | 3,335 | 2,424 | 1,852
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 15,746 | 7,909 | 2,721
Capital Expenditures |  |  |  |  |  |  |  |  | 1,128 | 393 | 486
Total Assets | 96,086 |  |  |  | 89,683 |  |  |  | 96,086 | 89,683 | 44,871
Goodwill | $ 25,026 |  |  |  | $ 29,730 |  |  |  | $ 25,026 | $ 29,730 | $ 10,087

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