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QUARTERLY FINANCIAL DATA (UNAUDITED) (TABLES) | 12 Months Ended
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Dec. 31, 2015
QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT] |
Schedule of Quarterly Financial Information [Table Text Block] | The following tables present certain quarterly financial data for the year ended December 31, 2015 (in thousands except per share amounts).
|  | First |  | Second |  | Third |  | Fourth |
|  | Quarter |  | Quarter |  | Quarter |  | Quarter |
Revenue |  | $ | 325,521 |  | $ | 310,223 |  | $ | 309,195 |  | $ | 341,816 |
Cost of services |  |  | 232,984 |  |  | 223,617 |  |  | 225,978 |  |  | 245,668 |
Selling, general and administrative |  |  | 50,237 |  |  | 47,376 |  |  | 48,418 |  |  | 48,575 |
Depreciation and amortization |  |  | 15,363 |  |  | 15,680 |  |  | 15,486 |  |  | 17,279 |
Restructuring charges, net |  |  | 809 |  |  | 198 |  |  | 622 |  |  | 185 |
Impairment losses |  |  | — |  |  | — |  |  | 3,066 |  |  | 5,034 |
Income from operations |  |  | 26,128 |  |  | 23,352 |  |  | 15,625 |  |  | 25,075 |
Other income (expense) |  |  | (1,688) |  |  | (18) |  |  | (1,995) |  |  | (590) |
Provision for income taxes |  |  | (4,405) |  |  | (7,841) |  |  | (1,192) |  |  | (6,566) |
Non-controlling interest |  |  | (1,263) |  |  | (797) |  |  | (1,243) |  |  | (916) |
Net income attributable to TeleTech stockholders |  | $ | 18,772 |  | $ | 14,696 |  | $ | 11,195 |  | $ | 17,003 |
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 48,370 |  |  | 48,325 |  |  | 48,345 |  |  | 48,439 |
Diluted |  |  | 49,158 |  |  | 49,064 |  |  | 48,936 |  |  | 48,853 |
Net income per share attributable to TeleTech stockholders |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.39 |  | $ | 0.30 |  | $ | 0.23 |  | $ | 0.35 |
Diluted |  | $ | 0.38 |  | $ | 0.30 |  | $ | 0.23 |  | $ | 0.35 |
The following tables present certain quarterly financial data for the year ended December 31, 2014 (in thousands except per share amounts).
|  | First |  | Second |  | Third |  | Fourth |
|  | Quarter |  | Quarter |  | Quarter |  | Quarter |
Revenue |  | $ | 302,221 |  | $ | 295,490 |  | $ | 305,900 |  | $ | 338,170 |
Cost of services |  |  | 213,787 |  |  | 212,315 |  |  | 220,244 |  |  | 240,146 |
Selling, general and administrative |  |  | 50,367 |  |  | 47,802 |  |  | 49,847 |  |  | 50,537 |
Depreciation and amortization |  |  | 13,170 |  |  | 14,089 |  |  | 13,893 |  |  | 15,386 |
Restructuring charges, net |  |  | 540 |  |  | 617 |  |  | 593 |  |  | 1,600 |
Impairment losses |  |  | — |  |  | — |  |  | — |  |  | 373 |
Income from operations |  |  | 24,357 |  |  | 20,667 |  |  | 21,323 |  |  | 30,128 |
Other income (expense) |  |  | (178) |  |  | 2,880 |  |  | (856) |  |  | 2,138 |
(Provision for) benefit from income taxes |  |  | (2,876) |  |  | (5,417) |  |  | (5,778) |  |  | (8,971) |
Non-controlling interest |  |  | (1,085) |  |  | (1,268) |  |  | (1,442) |  |  | (1,329) |
Net income attributable to TeleTech stockholders |  | $ | 20,218 |  | $ | 16,862 |  | $ | 13,247 |  | $ | 21,966 |
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 50,045 |  |  | 49,351 |  |  | 49,093 |  |  | 48,714 |
Diluted |  |  | 50,973 |  |  | 50,111 |  |  | 49,940 |  |  | 49,514 |
Net income per share attributable to TeleTech stockholders |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.40 |  | $ | 0.34 |  | $ | 0.27 |  | $ | 0.45 |
Diluted |  | $ | 0.40 |  | $ | 0.34 |  | $ | 0.27 |  | $ | 0.44 |

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- Definition Tabular disclosure of the quarterly financial data in the annual financial statements. The disclosure includes financial information for each fiscal quarter for the current and previous year, including revenues, gross profit, income (loss) before extraordinary items and cumulative effect of a change in accounting principle and earnings per share data. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 270 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (a)-(j) -URI http://asc.fasb.org/extlink&oid=51825399&loc=d3e1280-108306 + Details
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