XML 78 R62.htm IDEA: XBRL DOCUMENT
v3.3.1.900

GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2015 | Dec. 31, 2015 | Dec. 31, 2014
Goodwill [Line Items] |  |  |
Beginning balance, goodwill |  | $ 128,705 | $ 102,743
Acquisitions / Adjustments |  |  | 27,835
Acquisitions / Adjustments |  | (3,600) |
Impairments | $ 2,900 | (7,725) |
Effect of Foreign Currency |  | (3,197) | (1,873)
Ending balance, goodwill | 114,183 | 114,183 | 128,705
Customer Management Services [Member] |  |  |
Goodwill [Line Items] |  |  |
Beginning balance, goodwill |  | 25,871 | 19,819
Acquisitions / Adjustments |  |  | 6,358
Acquisitions / Adjustments |  | 0 |
Impairments |  | (1,769) |
Effect of Foreign Currency |  | (2,093) | (306)
Ending balance, goodwill | 22,009 | 22,009 | 25,871
Customer Growth Services [Member] |  |  |
Goodwill [Line Items] |  |  |
Beginning balance, goodwill |  | 30,395 | 30,128
Acquisitions / Adjustments |  |  | 267
Acquisitions / Adjustments |  | 0 |
Impairments |  | (5,956) |
Ending balance, goodwill | 24,439 | 24,439 | 30,395
Customer Technology Services [Member] |  |  |
Goodwill [Line Items] |  |  |
Beginning balance, goodwill |  | 42,709 | 42,709
Acquisitions / Adjustments |  |  | 0
Acquisitions / Adjustments |  | 0 |
Ending balance, goodwill | 42,709 | 42,709 | 42,709
Customer Strategy Services [Member] |  |  |
Goodwill [Line Items] |  |  |
Beginning balance, goodwill |  | 29,730 | 10,087
Acquisitions / Adjustments |  |  | 21,210
Acquisitions / Adjustments |  | (3,600) |
Effect of Foreign Currency |  | (1,104) | (1,567)
Ending balance, goodwill | $ 25,026 | $ 25,026 | $ 29,730

X
- Definition Amount after accumulated impairment loss of an asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 45 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6388280&loc=d3e13770-109266 + Details
Name: | us-gaap_Goodwill
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

X
- Definition Amount of increase in asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized resulting from a business combination. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 + Details
Name: | us-gaap_GoodwillAcquiredDuringPeriod
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | duration

X
- Definition Amount of loss from the write-down of an asset representing the future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 2 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13854-109267 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 45 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=6388280&loc=d3e13777-109266 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=56944662&loc=d3e3602-108585 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 + Details
Name: | us-gaap_GoodwillImpairmentLoss
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | duration

X
- Definition Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table. + References No definition available. + Details
Name: | us-gaap_GoodwillLineItems
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration

X
- Definition Amount of other (increase) decrease of an asset representing the future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (g) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 + Details
Name: | us-gaap_GoodwillOtherChanges
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition Amount of increase (decrease) from foreign currency translation adjustments of an asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (f) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 + Details
Name: | us-gaap_GoodwillTranslationAdjustments
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | duration

X
- Details
Name: | ttec_ComponentsOfReportableSegmentsAxis=ttec_CustomerManagementServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | ttec_ComponentsOfReportableSegmentsAxis=ttec_CustomerGrowthServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | ttec_ComponentsOfReportableSegmentsAxis=ttec_CustomerTechnologyServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | ttec_ComponentsOfReportableSegmentsAxis=ttec_CustomerStrategyServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |