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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2016 | Jun. 30, 2015 | Jun. 30, 2016 | Jun. 30, 2015 | Dec. 31, 2015
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | $ 305,313 | $ 310,230 | $ 617,923 | $ 635,758 |
Intersegment Sales | (208) | (7) | (408) | (14) |
Net Revenue | 305,105 | 310,223 | 617,515 | 635,744 |
Depreciation and amortization | 17,221 | 15,680 | 34,950 | 31,043 |
Income (Loss) from Operations | 16,228 | 23,352 | 33,981 | 49,480 |
Capital Expenditures | 12,794 | 16,467 | 27,743 | 29,505 |
Total Assets | 822,148 |  | 822,148 |  | $ 843,327
Goodwill | 114,092 |  | 114,092 |  | 114,183
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 212,886 | 219,316 | 440,905 | 462,325 |
Intersegment Sales | (79) |  | (177) | 0 |
Net Revenue | 212,807 | 219,316 | 440,728 | 462,325 |
Depreciation and amortization | 11,879 | 11,053 | 24,133 | 21,850 |
Income (Loss) from Operations | 8,339 | 13,324 | 23,934 | 35,026 |
Capital Expenditures | 9,260 | 12,569 | 21,238 | 22,016 |
Total Assets | 489,177 |  | 489,177 |  | 512,100
Goodwill | 22,106 |  | 22,106 |  | 22,009
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 36,893 | 30,570 | 70,412 | 56,526 |
Intersegment Sales | 0 |  |  | 0 |
Net Revenue | 36,893 | 30,570 | 70,412 | 56,526 |
Depreciation and amortization | 1,639 | 1,523 | 3,382 | 3,008 |
Income (Loss) from Operations | 3,482 | 2,122 | 3,977 | 2,148 |
Capital Expenditures | 1,984 | 1,832 | 3,171 | 3,137 |
Total Assets | 79,085 |  | 79,085 |  | 75,291
Goodwill | 24,439 |  | 24,439 |  | 24,439
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 37,479 | 38,094 | 72,849 | 73,815 |
Intersegment Sales | (129) | (7) | (231) | (14) |
Net Revenue | 37,350 | 38,087 | 72,618 | 73,801 |
Depreciation and amortization | 2,855 | 2,195 | 5,730 | 4,359 |
Income (Loss) from Operations | 3,376 | 3,250 | 6,156 | 5,259 |
Capital Expenditures | 1,280 | 1,786 | 3,013 | 4,068 |
Total Assets | 160,139 |  | 160,139 |  | 159,850
Goodwill | 42,863 |  | 42,863 |  | 42,709
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Gross Revenue | 18,055 | 22,250 | 33,757 | 43,092 |
Intersegment Sales | 0 |  |  | 0 |
Net Revenue | 18,055 | 22,250 | 33,757 | 43,092 |
Depreciation and amortization | 848 | 909 | 1,705 | 1,826 |
Income (Loss) from Operations | 1,031 | 4,656 | (86) | 7,047 |
Capital Expenditures | 270 | $ 280 | 321 | $ 284 |
Total Assets | 93,747 |  | 93,747 |  | 96,086
Goodwill | $ 24,684 |  | $ 24,684 |  | $ 25,026

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