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SEGMENT INFORMATION (TABLES) | 6 Months Ended
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Jun. 30, 2016
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | The following tables present certain financial data by segment (in thousands): Three Months Ended June 30, 2016
|  |  |  |  |  |  |  |  |  |  | Depreciation |  | Income |
|  | Gross |  | Intersegment |  | Net |  | & |  | (Loss) from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
Customer Management Services |  | $ | 212,886 |  | $ | (79) |  | $ | 212,807 |  | $ | 11,879 |  | $ | 8,339 |
Customer Growth Services |  |  | 36,893 |  |  | — |  |  | 36,893 |  |  | 1,639 |  |  | 3,482 |
Customer Technology Services |  |  | 37,479 |  |  | (129) |  |  | 37,350 |  |  | 2,855 |  |  | 3,376 |
Customer Strategy Services |  |  | 18,055 |  |  | — |  |  | 18,055 |  |  | 848 |  |  | 1,031 |
Total |  | $ | 305,313 |  | $ | (208) |  | $ | 305,105 |  | $ | 17,221 |  | $ | 16,228 |
Three Months Ended June 30, 2015
|  |  |  |  |  |  |  |  |  |  | Depreciation |  |  |
|  | Gross |  | Intersegment |  | Net |  | & |  | Income from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
Customer Management Services |  | $ | 219,316 |  | $ | — |  | $ | 219,316 |  | $ | 11,053 |  | $ | 13,324 |
Customer Growth Services |  |  | 30,570 |  |  | — |  |  | 30,570 |  |  | 1,523 |  |  | 2,122 |
Customer Technology Services |  |  | 38,094 |  |  | (7) |  |  | 38,087 |  |  | 2,195 |  |  | 3,250 |
Customer Strategy Services |  |  | 22,250 |  |  | — |  |  | 22,250 |  |  | 909 |  |  | 4,656 |
Total |  | $ | 310,230 |  | $ | (7) |  | $ | 310,223 |  | $ | 15,680 |  | $ | 23,352 |
Six Months Ended June 30, 2016
|  |  |  |  |  |  |  |  |  |  | Depreciation |  |  |
|  | Gross |  | Intersegment |  | Net |  | & |  | Income from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
Customer Management Services |  | $ | 440,905 |  | $ | (177) |  | $ | 440,728 |  | $ | 24,133 |  | $ | 23,934 |
Customer Growth Services |  |  | 70,412 |  |  | — |  |  | 70,412 |  |  | 3,382 |  |  | 3,977 |
Customer Technology Services |  |  | 72,849 |  |  | (231) |  |  | 72,618 |  |  | 5,730 |  |  | 6,156 |
Customer Strategy Services |  |  | 33,757 |  |  | — |  |  | 33,757 |  |  | 1,705 |  |  | (86) |
Total |  | $ | 617,923 |  | $ | (408) |  | $ | 617,515 |  | $ | 34,950 |  | $ | 33,981 |
Six Months Ended June 30, 2015
|  |  |  |  |  |  |  |  |  |  | Depreciation |  | Income |
|  | Gross |  | Intersegment |  | Net |  | & |  | (Loss) from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
Customer Management Services |  | $ | 462,325 |  |  | — |  | $ | 462,325 |  | $ | 21,850 |  | $ | 35,026 |
Customer Growth Services |  |  | 56,526 |  |  | — |  |  | 56,526 |  |  | 3,008 |  |  | 2,148 |
Customer Technology Services |  |  | 73,815 |  |  | (14) |  |  | 73,801 |  |  | 4,359 |  |  | 5,259 |
Customer Strategy Services |  |  | 43,092 |  |  | — |  |  | 43,092 |  |  | 1,826 |  |  | 7,047 |
Total |  | $ | 635,758 |  | $ | (14) |  | $ | 635,744 |  | $ | 31,043 |  | $ | 49,480 |
|  | Three Months Ended |  | Six Months Ended |
|  | June 30, |  | June 30, |
|  | 2016 |  | 2015 |  | 2016 |  | 2015 |
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  | $ | 9,260 |  | $ | 12,569 |  | $ | 21,238 |  | $ | 22,016 |
Customer Growth Services |  |  | 1,984 |  |  | 1,832 |  |  | 3,171 |  |  | 3,137 |
Customer Technology Services |  |  | 1,280 |  |  | 1,786 |  |  | 3,013 |  |  | 4,068 |
Customer Strategy Services |  |  | 270 |  |  | 280 |  |  | 321 |  |  | 284 |
Total |  | $ | 12,794 |  | $ | 16,467 |  | $ | 27,743 |  | $ | 29,505 |
|  |  | June 30, 2016 |  | December 31, 2015 |
Total Assets |  |  |  |  |  |  |  |
Customer Management Services |  |  | $ | 489,177 |  | $ | 512,100 |
Customer Growth Services |  |  |  | 79,085 |  |  | 75,291 |
Customer Technology Services |  |  |  | 160,139 |  |  | 159,850 |
Customer Strategy Services |  |  |  | 93,747 |  |  | 96,086 |
Total |  |  | $ | 822,148 |  | $ | 843,327 |
|  |  | June 30, 2016 |  | December 31, 2015 |
Goodwill |  |  |  |  |  |  |  |
Customer Management Services |  |  | $ | 22,106 |  | $ | 22,009 |
Customer Growth Services |  |  |  | 24,439 |  |  | 24,439 |
Customer Technology Services |  |  |  | 42,863 |  |  | 42,709 |
Customer Strategy Services |  |  |  | 24,684 |  |  | 25,026 |
Total |  |  | $ | 114,092 |  | $ | 114,183 |
Schedule of Revenue by Geographic Area | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
|  | Three Months Ended June 30, |  | Six Months Ended June 30, |
|  | 2016 |  | 2015 |  | 2016 |  | 2015 |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |
United States |  | $ | 166,249 |  | $ | 157,740 |  | $ | 340,827 |  | $ | 329,393 |
Philippines |  |  | 84,910 |  |  | 85,585 |  |  | 169,204 |  |  | 170,572 |
Latin America |  |  | 29,164 |  |  | 37,623 |  |  | 59,322 |  |  | 78,177 |
Europe / Middle East / Africa |  |  | 17,004 |  |  | 19,290 |  |  | 33,497 |  |  | 38,603 |
Asia Pacific |  |  | 6,886 |  |  | 8,437 |  |  | 12,536 |  |  | 16,111 |
Canada |  |  | 892 |  |  | 1,548 |  |  | 2,129 |  |  | 2,888 |
Total |  | $ | 305,105 |  | $ | 310,223 |  | $ | 617,515 |  | $ | 635,744 |

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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI http://asc.fasb.org/extlink&oid=51669610&loc=d3e8906-108599 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -URI http://asc.fasb.org/extlink&oid=51669610&loc=d3e8813-108599 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=51669610&loc=d3e8721-108599 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 Reference 5: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=51669610&loc=d3e8736-108599 + Details
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