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SEGMENT INFORMATION (TABLES)

9 Months Ended

Sep. 30, 2016

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2016

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	223,742		$	(78)		$	223,664		$	11,891		$	12,255
Customer Growth Services			35,301			—			35,301			1,561			161
Customer Technology Services			36,871			(291)			36,580			2,457			3,776
Customer Strategy Services			17,251			—			17,251			902			(3,666)
Total		$	313,165		$	(369)		$	312,796		$	16,811		$	12,526

Three Months Ended September 30, 2015

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	212,690		$	—		$	212,690		$	10,900		$	8,930
Customer Growth Services			33,853			—			33,853			1,535			(257)
Customer Technology Services			42,141			(7)			42,134			2,447			3,774
Customer Strategy Services			20,518			—			20,518			604			3,178
Total		$	309,202		$	(7)		$	309,195		$	15,486		$	15,625

Nine Months Ended September 30, 2016

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	664,647		$	(255)		$	664,392		$	36,024		$	36,189
Customer Growth Services			105,713			—			105,713			4,943			4,138
Customer Technology Services			109,720			(522)			109,198			8,187			9,932
Customer Strategy Services			51,008			—			51,008			2,607			(3,752)
Total		$	931,088		$	(777)		$	930,311		$	51,761		$	46,507

Nine Months Ended September 30, 2015

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	675,015		$	—		$	675,015		$	32,750		$	43,956
Customer Growth Services			90,379			—			90,379			4,543			1,891
Customer Technology Services			115,956			(21)			115,935			6,806			9,033
Customer Strategy Services			63,610			—			63,610			2,430			10,225
Total		$	944,960		$	(21)		$	944,939		$	46,529		$	65,105

		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2016			2015			2016			2015
Capital Expenditures
Customer Management Services		$	8,515		$	13,529		$	29,751		$	35,545
Customer Growth Services			375			1,148			3,546			4,285
Customer Technology Services			1,864			4,883			4,877			8,950
Customer Strategy Services			366			119			689			404
Total		$	11,120		$	19,679		$	38,863		$	49,184

			September 30, 2016			December 31, 2015
Total Assets
Customer Management Services			$	495,427		$	512,100
Customer Growth Services				75,595			75,291
Customer Technology Services				156,969			159,850
Customer Strategy Services				79,296			96,086
Total			$	807,287		$	843,327
			September 30, 2016			December 31, 2015
Goodwill
Customer Management Services			$	22,169		$	22,009
Customer Growth Services				24,439			24,439
Customer Technology Services				42,863			42,709
Customer Strategy Services				21,617			25,026
Total			$	111,088		$	114,183

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

		Three Months Ended September 30,						Nine Months Ended September 30,
		2016			2015			2016			2015
Revenue
United States		$	166,993		$	159,461		$	507,819		$	488,854
Philippines			90,692			84,450			259,898			255,021
Latin America			30,832			34,585			90,154			112,763
Europe / Middle East / Africa			15,604			20,401			49,100			59,004
Asia Pacific			7,784			8,756			20,320			24,867
Canada			891			1,542			3,020			4,430
Total		$	312,796		$	309,195		$	930,311		$	944,939

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- Definition

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