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ACQUISITIONS AND DIVESTITURES (NARRATIVE) (DETAILS) CAD in Millions |  |  |  | 3 Months Ended | 7 Months Ended |
--- | --- | --- | --- | --- | --- | ---
Apr. 03, 2017 USD ($) | Mar. 31, 2017 USD ($) | Nov. 09, 2016 CAD | Mar. 31, 2017 USD ($) | Dec. 31, 2016 USD ($) | Sep. 30, 2016 USD ($) | Mar. 31, 2016 USD ($) | Dec. 31, 2015 USD ($) | Mar. 31, 2015 USD ($) | Dec. 31, 2014 USD ($) | Aug. 08, 2014 USD ($) | Nov. 09, 2016 USD ($)
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Cost of Acquired Entity, Up Front Cash Consideration |  |  |  |  |  |  |  |  |  |  |  | $ 47,500,000
Acquisition hold-back payment |  |  |  |  |  |  |  |  |  |  |  | 1,400,000
Contingent Consideration, at fair value |  | $ 1,813,000 |  | $ 1,813,000 | $ 1,808,000 |  |  |  |  |  |  |
Increase (decrease) in contingent consideration payable |  |  |  | (4,300,000) |  |  |  |  |  |  |  |
Investments in non-marketable equity investments |  |  |  | 1,153,000 |  |  |  |  |  |  |  |
Customer Growth Services | Business unit 1 [Member] |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Loss on assets held-for-sale |  |  |  |  |  | $ 2,600,000 |  |  |  |  |  |
Customer Strategy Services | Business unit 2 [Member] |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Loss on assets held-for-sale |  |  |  |  |  | 2,700,000 |  |  |  |  |  |
Atelka [Member] |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Description of Acquired Entity |  |  | On November 9, 2016, the Company acquired all of the outstanding shares of Atelka Enterprise Inc. ("Atelka"), a Canadian customer contact center management and business process outsourcing services company that serves Canadian telecommunications, logistics, and entertainment clients. This acquisition is an addition to the Customer Management Services ("CMS") segment. Atelka employs approximately 2,800 in Quebec, Ontario, New Brunswick and Prince Edward Island. |  |  |  |  |  |  |  |  |
Total purchase price |  |  |  |  |  |  |  |  |  |  |  | $ 48,385,000
Discount rate |  | 0.00% |  |  |  |  |  |  |  |  |  |
Atelka [Member] | CAD |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Total purchase price | CAD |  |  | CAD 65.0 |  |  |  |  |  |  |  |  |
Atelka [Member] | Customer Relationships [Member] |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Acquired Finite-lived Intangible Assets, Weighted Average Useful Life |  |  | 12 years |  |  |  |  |  |  |  |  |
rogenSi [Member] |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Description of Acquired Entity |  |  |  |  |  |  |  |  |  |  | rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company. |
Total purchase price |  |  |  |  |  |  |  |  |  |  | $ 34,400,000 |
Cost of Acquired Entity, Up Front Cash Consideration |  |  |  |  |  |  |  |  |  |  | 18,100,000 |
Future Value of Liabilities Incurred From Business Acquisitions |  |  |  |  |  |  |  |  |  |  | $ 15,300,000 |
Valuation Technique on Contingent Consideration |  |  |  |  |  |  |  |  |  |  | The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year |
Acquisition hold-back payment |  |  |  |  |  |  |  |  |  |  | $ 1,800,000 |
Discount rate |  |  |  |  |  |  |  |  |  |  | 4.60% |
Contingent Consideration Arrangements, Basis for Amount |  |  |  |  |  |  |  |  |  |  | The total contingent consideration possible per the sale and purchase agreement ranges from zero to $17.6 million and the earn-out payments were payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively. As of December 31, 2016, the contingent consideration has been finalized and a total of $12.0 million was earned and paid |
Contingent Consideration, at fair value |  | $ 563,000 |  | $ 563,000 | 558,000 | $ 4,300,000 |  |  |  |  | $ 14,500,000 |
Contingent Consideration, at Fair Value, Current Portion |  |  |  |  | 0 |  |  |  |  |  |  |
Increase (decrease) in contingent consideration payable |  |  |  |  |  |  | $ 800,000 | $ (300,000) |  | $ 500,000 |  |
CafeX [Member] |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Equity Method Investment, Ownership Percentage |  | 16.80% |  | 16.80% |  |  |  | 17.20% |  |  |  |
Investments in non-marketable equity investments |  |  |  |  | $ 3,200,000 |  |  |  | $ 9,000,000 |  |  |
Connextions [Member] |  |  |  |  |  |  |  |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Description of Acquired Entity | Connextions, Inc., a health care technology and customer service provider company, from OptumHealth Holdings, LLC. Connextions is being integrated into the health care vertical of the Customer Management Services segment of the Company. |  |  |  |  |  |  |  |  |  |  |
Total purchase price | $ 80,000,000 |  |  |  |  |  |  |  |  |  |  |

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