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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended |
--- | --- | ---
Mar. 31, 2017 | Mar. 31, 2016 | Dec. 31, 2016
Segment Reporting Information [Line Items] |  |  |
Net Revenue | $ 338,277 | $ 312,410 |
Depreciation and amortization | 14,500 | 17,729 |
Income (Loss) from Operations | 26,490 | 17,753 |
Capital Expenditures | 12,035 | 14,949 |
Total Assets | 840,151 |  | $ 846,304
Goodwill | 129,765 |  | 129,648
Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 338,453 | 312,610 |
Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | (176) | (200) |
Customer Management Services |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 252,079 | 227,921 |
Depreciation and amortization | 11,242 | 12,254 |
Income (Loss) from Operations | 20,596 | 15,595 |
Capital Expenditures | 8,579 | 11,978 |
Total Assets | 572,787 |  | 585,679
Goodwill | 42,395 |  | 42,589
Customer Management Services | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 252,098 | 228,019 |
Customer Management Services | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | (19) | (98) |
Customer Growth Services |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 33,658 | 33,519 |
Depreciation and amortization | 778 | 1,743 |
Income (Loss) from Operations | 2,410 | 495 |
Capital Expenditures | 120 | 1,187 |
Total Assets | 69,422 |  | 71,540
Goodwill | 24,439 |  | 24,439
Customer Growth Services | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 33,658 | 33,519 |
Customer Growth Services | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 0 | 0 |
Customer Technology Services |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 35,693 | 35,268 |
Depreciation and amortization | 1,812 | 2,875 |
Income (Loss) from Operations | 3,057 | 2,780 |
Capital Expenditures | 3,200 | 1,733 |
Total Assets | 125,581 |  | 115,537
Goodwill | 41,500 |  | 41,500
Customer Technology Services | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 35,850 | 35,370 |
Customer Technology Services | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | (157) | (102) |
Customer Strategy Services |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 16,847 | 15,702 |
Depreciation and amortization | 668 | 857 |
Income (Loss) from Operations | 427 | (1,117) |
Capital Expenditures | 136 | 51 |
Total Assets | 72,361 |  | 73,548
Goodwill | 21,431 |  | $ 21,120
Customer Strategy Services | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 16,847 | 15,702 |
Customer Strategy Services | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | $ 0 | $ 0 |

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