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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended |
--- | --- | --- | ---
Sep. 30, 2017 | Sep. 30, 2016 | Sep. 30, 2017 | Sep. 30, 2016 | Dec. 31, 2016
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | $ 359,036 | $ 312,796 | $ 1,050,742 | $ 930,311 |
Depreciation and amortization | 16,515 | 16,811 | 47,273 | 51,761 |
Income (Loss) from Operations | 15,800 | 12,526 | 63,879 | 46,507 |
Capital Expenditures | 14,343 | 11,120 | 43,932 | 38,863 |
Total Assets | 949,518 |  | 949,518 |  | $ 846,304
Goodwill | 166,584 |  | 166,584 |  | 129,648
Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 359,131 | 313,165 | 1,051,044 | 931,088 |
Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | (95) | (369) | (302) | (777) |
Customer Management Services |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 277,373 | 223,664 | 798,508 | 664,392 |
Depreciation and amortization | 13,455 | 11,891 | 37,843 | 36,024 |
Income (Loss) from Operations | 9,133 | 12,255 | 43,804 | 36,189 |
Capital Expenditures | 12,732 | 8,515 | 36,701 | 29,751 |
Total Assets | 713,377 |  | 713,377 |  | 585,679
Goodwill | 79,391 |  | 79,391 |  | 42,589
Customer Management Services | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 277,373 | 223,742 | 798,527 | 664,647 |
Customer Management Services | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 0 | (78) | (19) | (255) |
Customer Growth Services |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 30,829 | 35,301 | 96,890 | 105,713 |
Depreciation and amortization | 717 | 1,561 | 2,249 | 4,943 |
Income (Loss) from Operations | 1,564 | 161 | 6,295 | 4,138 |
Capital Expenditures | 346 | 375 | 708 | 3,546 |
Total Assets | 60,086 |  | 60,086 |  | 71,540
Goodwill | 24,439 |  | 24,439 |  | 24,439
Customer Growth Services | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 30,829 | 35,301 | 96,890 | 105,713 |
Customer Growth Services | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 0 |  |  | 0 |
Customer Technology Services |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 34,563 | 36,580 | 105,054 | 109,198 |
Depreciation and amortization | 1,772 | 2,457 | 5,377 | 8,187 |
Income (Loss) from Operations | 4,158 | 3,776 | 11,034 | 9,932 |
Capital Expenditures | 1,180 | 1,864 | 6,025 | 4,877 |
Total Assets | 106,372 |  | 106,372 |  | 115,537
Goodwill | 40,839 |  | 40,839 |  | 41,500
Customer Technology Services | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 34,658 | 36,871 | 105,337 | 109,720 |
Customer Technology Services | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | (95) | (291) | (283) | (522) |
Customer Strategy Services |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 16,271 | 17,251 | 50,290 | 51,008 |
Depreciation and amortization | 571 | 902 | 1,804 | 2,607 |
Income (Loss) from Operations | 945 | (3,666) | 2,746 | (3,752) |
Capital Expenditures | 85 | 366 | 498 | 689 |
Total Assets | 69,683 |  | 69,683 |  | 73,548
Goodwill | 21,915 |  | 21,915 |  | $ 21,120
Customer Strategy Services | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 16,271 | $ 17,251 | $ 50,290 | 51,008 |
Customer Strategy Services | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | $ 0 |  |  | $ 0 |

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