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RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (TABLES) | 9 Months Ended
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Sep. 30, 2017
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
Schedule of Restructuring Liabilities | A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2017 and 2016, respectively, is as follows (in thousands):
|  | Three Months Ended |  | Nine Months Ended |
|  | September 30, |  | September 30, |
|  | 2017 |  | 2016 |  | 2017 |  | 2016 |
Reduction in force |  |  |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  | $ | (213) |  | $ | 2,485 |  | $ | 1,548 |  | $ | 2,482 |
Customer Growth Services |  |  | — |  |  | 108 |  |  | — |  |  | 108 |
Customer Technology Services |  |  | — |  |  | 314 |  |  | 93 |  |  | 324 |
Customer Strategy Services |  |  | 13 |  |  | 82 |  |  | 13 |  |  | 92 |
Total |  | $ | (200) |  | $ | 2,989 |  | $ | 1,654 |  | $ | 3,006 |
|  | Three Months Ended |  | Nine Months Ended |
|  | September 30, |  | September 30, |
|  | 2017 |  | 2016 |  | 2017 |  | 2016 |
Facility exit and other charges |  |  |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  | $ | 600 |  | $ | 699 |  | $ | 642 |  | $ | 852 |
Customer Growth Services |  |  | — |  |  | — |  |  | — |  |  | — |
Customer Technology Services |  |  | — |  |  | — |  |  | 84 |  |  | 33 |
Customer Strategy Services |  |  | 21 |  |  | — |  |  | 21 |  |  | — |
Total |  | $ | 621 |  | $ | 699 |  | $ | 747 |  | $ | 885 |
Schedule of Restructuring Liability Rollforward | A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands):
|  | Reduction |  | Facility Exit and |  |  |
|  | in Force |  | Other Charges |  | Total |
Balance as of December 31, 2016 |  | $ | 1,468 |  | $ | 98 |  | $ | 1,566 |
Expense |  |  | 2,384 |  |  | 747 |  |  | 3,131 |
Payments |  |  | (987) |  |  | (841) |  |  | (1,828) |
Change due to foreign currency |  |  | (23) |  |  | — |  |  | (23) |
Change in estimates |  |  | (730) |  |  | — |  |  | (730) |
Balance as of September 30, 2017 |  | $ | 2,112 |  | $ | 4 |  | $ | 2,116 |

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- Definition Tabular disclosure of costs incurred for restructuring including, but not limited to, exit and disposal activities, remediation, implementation, integration, asset impairment, and charges against earnings from the write-down of assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140864-122747 + Details
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- Definition Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(2)) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 + Details
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