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INCOME TAXES (NARRATIVE) (DETAILS) - USD ($) $ / shares in Units, $ in Millions | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2017 | Sep. 30, 2016 | Jun. 30, 2016 | Sep. 30, 2017 | Sep. 30, 2016
Income Tax Narrative [Line Items] |  |  |  |  |
Total deferred tax assets, net of valuation allowance | $ 31.0 |  |  | $ 31.0 |
Valuation allowance on deferred tax assets | 10.5 |  |  | 10.5 |
Deferred tax assets, net of valuation allowance and deferred tax liabilities | $ 30.8 |  |  | $ 30.8 |
Effective income tax rate | 11.70% | (6.90%) |  | 15.00% | 15.20%
Income Tax Holidays Description | The Company has been granted "Tax Holidays" as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2011 and 2020. |  |  |  |
Income Tax Holiday Termination Date | 2011 and 2020 |  |  |  |
Aggregate Effect on Income Tax Expense for Income Tax Holiday Jurisdictions | $ 2.8 | $ 2.0 |  | $ 8.9 | $ 4.5
Diluted Net Income Per Share Effect For Income Tax Holiday Jurisdictions | $ 0.06 | $ 0.04 |  | $ 0.19 | $ 0.10
Settlement with Taxing Authority [Member] |  |  |  |  |
Income Tax Narrative [Line Items] |  |  |  |  |
Tax Adjustments, Settlements, and Unusual Provisions |  | $ 0.8 |  |  |
Expired statute of limitations [Member] |  |  |  |  |
Income Tax Narrative [Line Items] |  |  |  |  |
Tax Adjustments, Settlements, and Unusual Provisions |  | $ 0.5 | $ 0.3 |  |
United States |  |  |  |  |
Income Tax Narrative [Line Items] |  |  |  |  |
Income Tax Years under Audit | 2014 to present |  |  |  |
Canada |  |  |  |  |
Income Tax Narrative [Line Items] |  |  |  |  |
Income Tax Years under Audit | 2009 and 2010, the state of Michigan in the United States for tax years 2012 through 2015, for the Philippines branch for tax year 2015, for Belgium for tax years 2014 and 2015, and for eLoyalty in Ireland for tax year 2016 |  |  |  |

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- Definition Amount, after allocation of valuation allowances and deferred tax liability, of deferred tax asset attributable to deductible differences and carryforwards, without jurisdictional netting. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 2 -URI http://asc.fasb.org/extlink&oid=84230637&loc=d3e32537-109319 + Details
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