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QUARTERLY FINANCIAL DATA (UNAUDITED) (QUARTERLY FINANCIALS TABLE) (DETAILS) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2017 | Sep. 30, 2017 | Jun. 30, 2017 | Mar. 31, 2017 | Dec. 31, 2016 | Sep. 30, 2016 | Jun. 30, 2016 | Mar. 31, 2016 | Dec. 31, 2017 | Dec. 31, 2016 | Dec. 31, 2015
QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT] |  |  |  |  |  |  |  |  |  |  |
Sales Revenue Services Net | $ 426,623 | $ 359,036 | $ 353,429 | $ 338,277 | $ 344,947 | $ 312,796 | $ 305,105 | $ 312,410 | $ 1,477,365 | $ 1,275,258 | $ 1,286,755
Cost of services | (312,618) | (275,548) | (268,004) | (253,898) | (249,943) | (233,541) | (226,768) | (231,340) | (1,110,068) | (941,592) | (928,247)
Selling, general and administrative | (49,942) | (45,167) | (43,985) | (43,220) | (44,895) | (40,628) | (44,774) | (45,500) | (182,314) | (175,797) | (194,606)
Depreciation and amortization | (17,234) | (16,515) | (16,258) | (14,500) | (16,914) | (16,811) | (17,221) | (17,729) | (64,507) | (68,675) | (63,808)
Restructuring charges, net | (4,897) | (6,006) | (3,593) | (169) | (502) | (3,688) | (114) | (88) | (14,665) | (4,392) | (1,814)
Impairment losses | (5,322) | 0 | 0 | 0 | (26,448) | (5,602) | 0 | 0 | (5,322) | (32,050) | (8,100)
Income from operations | 36,610 | 15,800 | 21,589 | 26,490 | 6,245 | 12,526 | 16,228 | 17,753 | 100,489 | 52,752 | 90,180
Other income (expense) | (8,318) | 1,846 | (4,198) | (932) | 290 | (690) | (734) | (1,320) | (11,602) | (2,454) | (4,291)
Benefit from (provision for) income taxes | (69,016) | (2,071) | (1,597) | (5,391) | (6,196) | 813 | (2,952) | (4,528) | (78,075) | (12,863) | (20,004)
Net income attributable to noncontrolling interest | (728) | (806) | (1,100) | (922) | (953) | (1,198) | (926) | (680) | (3,556) | (3,757) | (4,219)
Net income (loss) attributable to TeleTech stockholders | $ (41,452) | $ 14,769 | $ 14,694 | $ 19,245 | $ (614) | $ 11,451 | $ 11,616 | $ 11,225 | $ 7,256 | $ 33,678 | $ 61,666
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |
Basic | 45,856 | 45,838 | 45,662 | 45,950 | 46,386 | 47,081 | 47,873 | 48,368 | 45,826 | 47,423 | 48,370
Diluted | 46,461 | 46,367 | 46,150 | 46,315 | 46,677 | 47,315 | 48,221 | 48,746 | 46,382 | 47,736 | 49,011
Net income per share attributable to TeleTech stockholders |  |  |  |  |  |  |  |  |  |  |
Basic | $ (0.90) | $ 0.32 | $ 0.32 | $ 0.42 | $ (0.01) | $ 0.24 | $ 0.24 | $ 0.23 | $ 0.16 | $ 0.71 | $ 1.27
Diluted | $ (0.89) | $ 0.32 | $ 0.32 | $ 0.42 | $ (0.01) | $ 0.24 | $ 0.24 | $ 0.23 | $ 0.16 | $ 0.71 | $ 1.26

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