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QUARTERLY FINANCIAL DATA (UNAUDITED) (TABLES) | 12 Months Ended
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Dec. 31, 2017
QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT] |
Schedule of Quarterly Financial Information [Table Text Block] | The following tables present certain quarterly financial data for the year ended December 31, 2017 (in thousands except per share amounts).
|  | First |  | Second |  | Third |  | Fourth |
|  | Quarter |  | Quarter |  | Quarter |  | Quarter |
Revenue |  | $ | 338,277 |  | $ | 353,429 |  | $ | 359,036 |  | $ | 426,623 |
Cost of services |  |  | 253,898 |  |  | 268,004 |  |  | 275,548 |  |  | 312,618 |
Selling, general and administrative |  |  | 43,220 |  |  | 43,985 |  |  | 45,167 |  |  | 49,942 |
Depreciation and amortization |  |  | 14,500 |  |  | 16,258 |  |  | 16,515 |  |  | 17,234 |
Restructuring and integration charges, net |  |  | 169 |  |  | 3,593 |  |  | 6,006 |  |  | 4,897 |
Impairment losses |  |  | — |  |  | — |  |  | — |  |  | 5,322 |
Income from operations |  |  | 26,490 |  |  | 21,589 |  |  | 15,800 |  |  | 36,610 |
Other income (expense) |  |  | (932) |  |  | (4,198) |  |  | 1,846 |  |  | (8,318) |
(Provision for) benefit from income taxes |  |  | (5,391) |  |  | (1,597) |  |  | (2,071) |  |  | (69,016) |
Non-controlling interest |  |  | (922) |  |  | (1,100) |  |  | (806) |  |  | (728) |
Net income (loss) attributable to TTEC stockholders |  | $ | 19,245 |  | $ | 14,694 |  | $ | 14,769 |  | $ | (41,452) |
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 45,950 |  |  | 45,662 |  |  | 45,838 |  |  | 45,856 |
Diluted |  |  | 46,315 |  |  | 46,150 |  |  | 46,367 |  |  | 46,461 |
Net income per share attributable to TTEC stockholders |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.42 |  | $ | 0.32 |  | $ | 0.32 |  | $ | (0.90) |
Diluted |  | $ | 0.42 |  | $ | 0.32 |  | $ | 0.32 |  | $ | (0.89) |
The following tables present certain quarterly financial data for the year ended December 31, 2016 (in thousands except per share amounts).
|  | First |  | Second |  | Third |  | Fourth |
|  | Quarter |  | Quarter |  | Quarter |  | Quarter |
Revenue |  | $ | 312,410 |  | $ | 305,105 |  | $ | 312,796 |  | $ | 344,947 |
Cost of services |  |  | 231,340 |  |  | 226,768 |  |  | 233,541 |  |  | 249,943 |
Selling, general and administrative |  |  | 45,500 |  |  | 44,774 |  |  | 40,628 |  |  | 44,895 |
Depreciation and amortization |  |  | 17,729 |  |  | 17,221 |  |  | 16,811 |  |  | 16,914 |
Restructuring and integration charges, net |  |  | 88 |  |  | 114 |  |  | 3,688 |  |  | 502 |
Impairment losses |  |  | — |  |  | — |  |  | 5,602 |  |  | 26,448 |
Income from operations |  |  | 17,753 |  |  | 16,228 |  |  | 12,526 |  |  | 6,245 |
Other income (expense) |  |  | (1,320) |  |  | (734) |  |  | (690) |  |  | 290 |
Provision for income taxes |  |  | (4,528) |  |  | (2,952) |  |  | 813 |  |  | (6,196) |
Non-controlling interest |  |  | (680) |  |  | (926) |  |  | (1,198) |  |  | (953) |
Net income attributable to TTEC stockholders |  | $ | 11,225 |  | $ | 11,616 |  | $ | 11,451 |  | $ | (614) |
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 48,368 |  |  | 47,873 |  |  | 47,081 |  |  | 46,386 |
Diluted |  |  | 48,746 |  |  | 48,221 |  |  | 47,315 |  |  | 46,677 |
Net income per share attributable to TTEC stockholders |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.23 |  | $ | 0.24 |  | $ | 0.24 |  | $ | (0.01) |
Diluted |  | $ | 0.23 |  | $ | 0.24 |  | $ | 0.24 |  | $ | (0.01) |

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- Definition Tabular disclosure of quarterly financial data. Includes, but is not limited to, financial information for fiscal quarters, cumulative effect of a change in accounting principle and earnings per share data. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 270 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (a)-(j) -URI http://asc.fasb.org/extlink&oid=84173487&loc=d3e1280-108306 + Details
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