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RESTRUCTURING AND INTEGRATION CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (DETAILS) - USD ($) | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2017 | Sep. 30, 2017 | Dec. 31, 2017 | Dec. 31, 2016 | Dec. 31, 2015
Reduction in force |  |  | $ 1,161,000 | $ 3,400,000 | $ 1,814,000
Facility exit charges |  |  | $ 2,219,000 | 992,000 |
Impaired Long-Lived Assets Held and Used, Asset Description |  |  | During each of the periods presented, the Company evaluated the annual recoverability of its leasehold improvement assets at certain customer engagement centers. |  |
Impaired Long-Lived Assets Held and Used, Method for Determining Fair Value |  |  | To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates. |  |
Customer Management Services |  |  |  |  |
Reduction in force |  |  | $ 1,012,000 | 2,837,000 | 1,482,000
Facility exit charges |  |  | 2,050,000 | 959,000 | 0
Customer Management Services | Leasehold Improvements |  |  |  |  |
Restructuring impairment losses |  |  | 0 | $ 0 | $ 400,000
Connextions |  |  |  |  |
Reduction in force |  |  | 400,000 |  |
Termination fee |  |  | 600,000 |  |
Integration charges | $ 3,900,000 | $ 5,600,000 |  |  |
Facility exit charges |  |  | $ 1,400,000 |  |
Connextions | Leasehold Improvements |  |  |  |  |
Integration charges | $ 3,500,000 |  |  |  |

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- Definition Amount of expenses associated with exit or disposal activities pursuant to an authorized plan. Includes, but is not limited to, one-time termination benefits, termination of an operating lease or other contract, consolidating or closing facilities, and relocating employees, and termination benefits associated with an ongoing benefit arrangement. Excludes expenses associated with special or contractual termination benefits, a discontinued operation or an asset retirement obligation. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB Topic 5.P.3) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140864-122747 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 4: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=98514028&loc=d3e3602-108585 + Details
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