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SEGMENT INFORMATION (TABLES) | 12 Months Ended
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Dec. 31, 2017
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | The following tables present certain financial data by segment (in thousands): Year Ended December 31, 2017
|  |  |  |  |  |  |  |  |  |  | Depreciation |  |  |  |
|  | Gross |  | Intersegment |  | Net |  | & |  | Income from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
Customer Management Services |  | $ | 1,141,779 |  | $ | (19) |  | $ | 1,141,760 |  | $ | 52,193 |  | $ | 78,206 |
Customer Growth Services |  |  | 128,698 |  |  | — |  |  | 128,698 |  |  | 2,959 |  |  | 7,803 |
Customer Technology Services |  |  | 138,918 |  |  | (337) |  |  | 138,581 |  |  | 7,092 |  |  | 12,047 |
Customer Strategy Services |  |  | 68,326 |  |  | — |  |  | 68,326 |  |  | 2,263 |  |  | 2,433 |
Total |  | $ | 1,477,721 |  | $ | (356) |  | $ | 1,477,365 |  | $ | 64,507 |  | $ | 100,489 |
Year Ended December 31, 2016
|  |  |  |  |  |  |  |  |  |  | Depreciation |  |  |  |
|  | Gross |  | Intersegment |  | Net |  | & |  | Income from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
Customer Management Services |  | $ | 924,654 |  | $ | (329) |  | $ | 924,325 |  | $ | 48,770 |  | $ | 50,541 |
Customer Growth Services |  |  | 141,005 |  |  | — |  |  | 141,005 |  |  | 5,905 |  |  | 6,969 |
Customer Technology Services |  |  | 141,865 |  |  | (611) |  |  | 141,254 |  |  | 10,645 |  |  | 933 |
Customer Strategy Services |  |  | 68,674 |  |  | — |  |  | 68,674 |  |  | 3,355 |  |  | (5,691) |
Total |  | $ | 1,276,198 |  | $ | (940) |  | $ | 1,275,258 |  | $ | 68,675 |  | $ | 52,752 |
Year Ended December 31, 2015
|  |  |  |  |  |  |  |  |  |  | Depreciation |  |  |  |
|  | Gross |  | Intersegment |  | Net |  | & |  | Income from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
Customer Management Services |  | $ | 913,272 |  | $ | — |  | $ | 913,272 |  | $ | 44,633 |  | $ | 58,018 |
Customer Growth Services |  |  | 129,021 |  |  | — |  |  | 129,021 |  |  | 6,065 |  |  | 3,077 |
Customer Technology Services |  |  | 157,838 |  |  | (232) |  |  | 157,606 |  |  | 9,775 |  |  | 13,339 |
Customer Strategy Services |  |  | 86,856 |  |  | — |  |  | 86,856 |  |  | 3,335 |  |  | 15,746 |
Total |  | $ | 1,286,987 |  | $ | (232) |  | $ | 1,286,755 |  | $ | 63,808 |  | $ | 90,180 |
|  |  | For the Year Ended December 31, |
|  |  | 2017 |  | 2016 |  | 2015 |
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  |  | $ | 48,069 |  | $ | 40,321 |  | $ | 56,570 |
Customer Growth Services |  |  |  | 871 |  |  | 4,185 |  |  | 4,681 |
Customer Technology Services |  |  |  | 2,308 |  |  | 5,217 |  |  | 4,216 |
Customer Strategy Services |  |  |  | 710 |  |  | 1,109 |  |  | 1,128 |
Total |  |  | $ | 51,958 |  | $ | 50,832 |  | $ | 66,595 |
|  |  | December 31, |
|  |  | 2017 |  | 2016 |  | 2015 |
Total Assets |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  |  | $ | 869,594 |  | $ | 585,679 |  | $ | 525,470 |
Customer Growth Services |  |  |  | 41,036 |  |  | 71,540 |  |  | 75,291 |
Customer Technology Services |  |  |  | 100,351 |  |  | 115,537 |  |  | 146,480 |
Customer Strategy Services |  |  |  | 67,755 |  |  | 73,548 |  |  | 96,086 |
Total |  |  | $ | 1,078,736 |  | $ | 846,304 |  | $ | 843,327 |
|  |  | December 31, |
|  |  | 2017 |  | 2016 |  | 2015 |
Goodwill |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  |  | $ | 119,497 |  | $ | 42,589 |  | $ | 23,218 |
Customer Growth Services |  |  |  | 24,439 |  |  | 24,439 |  |  | 24,439 |
Customer Technology Services |  |  |  | 40,839 |  |  | 41,500 |  |  | 41,500 |
Customer Strategy Services |  |  |  | 21,919 |  |  | 21,120 |  |  | 25,026 |
Total |  |  | $ | 206,694 |  | $ | 129,648 |  | $ | 114,183 |
Schedule of Revenue by Geographic Area | The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):
|  |  | As of and for the |
|  |  | Year Ended December 31, |
|  |  | 2017 |  | 2016 |  | 2015 |
Revenue |  |  |  |  |  |  |  |  |  |  |
United States |  |  | $ | 820,597 |  | $ | 693,023 |  | $ | 679,959 |
Philippines |  |  |  | 353,122 |  |  | 351,853 |  |  | 343,013 |
Latin America |  |  |  | 130,082 |  |  | 122,347 |  |  | 147,267 |
Europe / Middle East / Africa |  |  |  | 62,597 |  |  | 65,866 |  |  | 78,182 |
Asia Pacific / India |  |  |  | 36,715 |  |  | 28,219 |  |  | 32,554 |
Canada |  |  |  | 74,252 |  |  | 13,950 |  |  | 5,780 |
Total |  |  | $ | 1,477,365 |  | $ | 1,275,258 |  | $ | 1,286,755 |
Property, plant and equipment, gross |  |  |  |  |  |  |  |  |  |  |
United States |  |  | $ | 490,110 |  | $ | 441,222 |  | $ | 415,918 |
Philippines |  |  |  | 137,683 |  |  | 133,214 |  |  | 140,712 |
Latin America |  |  |  | 51,451 |  |  | 50,605 |  |  | 49,464 |
Europe / Middle East / Africa |  |  |  | 10,231 |  |  | 8,805 |  |  | 14,567 |
Asia Pacific / India |  |  |  | 24,592 |  |  | 23,484 |  |  | 23,181 |
Canada |  |  |  | 15,912 |  |  | 19,988 |  |  | 16,239 |
Total |  |  | $ | 729,979 |  | $ | 677,318 |  | $ | 660,081 |
Other long-term assets |  |  |  |  |  |  |  |  |  |  |
United States |  |  | $ | 46,029 |  | $ | 36,442 |  | $ | 34,007 |
Philippines |  |  |  | 7,753 |  |  | 8,194 |  |  | 5,220 |
Latin America |  |  |  | 1,475 |  |  | 1,161 |  |  | 1,161 |
Europe / Middle East / Africa |  |  |  | 1,950 |  |  | 1,099 |  |  | 811 |
Asia Pacific / India |  |  |  | 4,326 |  |  | 110 |  |  | 165 |
Canada |  |  |  | 324 |  |  | 514 |  |  | 1,122 |
Total |  |  | $ | 61,857 |  | $ | 47,520 |  | $ | 42,486 |

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