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SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended |
--- | --- | --- | ---
Dec. 31, 2017 | Sep. 30, 2017 | Jun. 30, 2017 | Mar. 31, 2017 | Dec. 31, 2016 | Sep. 30, 2016 | Jun. 30, 2016 | Mar. 31, 2016 | Dec. 31, 2017 | Dec. 31, 2016 | Dec. 31, 2015 | Dec. 01, 2017
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue | $ 426,623 | $ 359,036 | $ 353,429 | $ 338,277 | $ 344,947 | $ 312,796 | $ 305,105 | $ 312,410 | $ 1,477,365 | $ 1,275,258 | $ 1,286,755 |
Depreciation and amortization | 17,234 | 16,515 | 16,258 | 14,500 | 16,914 | 16,811 | 17,221 | 17,729 | 64,507 | 68,675 | 63,808 |
Income (Loss) from Operations | 36,610 | $ 15,800 | $ 21,589 | $ 26,490 | 6,245 | $ 12,526 | $ 16,228 | $ 17,753 | 100,489 | 52,752 | 90,180 |
Capital Expenditures |  |  |  |  |  |  |  |  | 51,958 | 50,832 | 66,595 |
Total Assets | 1,078,736 |  |  |  | 846,304 |  |  |  | 1,078,736 | 846,304 | 843,327 |
Goodwill | 206,694 |  |  |  | 129,648 |  |  |  | 206,694 | 129,648 | 114,183 |
Operating Segments |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 1,477,721 | 1,276,198 | 1,286,987 |
Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | (356) | (940) | (232) |
Customer Management Services |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 1,141,760 | 924,325 | 913,272 |
Depreciation and amortization |  |  |  |  |  |  |  |  | 52,193 | 48,770 | 44,633 |
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 78,206 | 50,541 | 58,018 |
Capital Expenditures |  |  |  |  |  |  |  |  | 48,069 | 40,321 | 56,570 |
Total Assets | 869,594 |  |  |  | 585,679 |  |  |  | 869,594 | 585,679 | 525,470 |
Goodwill | 119,497 |  |  |  | 42,589 |  |  |  | 119,497 | 42,589 | 23,218 |
Customer Management Services | Operating Segments |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 1,141,779 | 924,654 | 913,272 |
Customer Management Services | Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | (19) | (329) | 0 |
Customer Growth Services |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 128,698 | 141,005 | 129,021 |
Depreciation and amortization |  |  |  |  |  |  |  |  | 2,959 | 5,905 | 6,065 |
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 7,803 | 6,969 | 3,077 |
Capital Expenditures |  |  |  |  |  |  |  |  | 871 | 4,185 | 4,681 |
Total Assets | 41,036 |  |  |  | 71,540 |  |  |  | 41,036 | 71,540 | 75,291 |
Goodwill | 24,439 |  |  |  | 24,439 |  |  |  | 24,439 | 24,439 | 24,439 |
Customer Growth Services | Operating Segments |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 128,698 | 141,005 | 129,021 |
Customer Growth Services | Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 0 | 0 | 0 |
Customer Technology Services |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 138,581 | 141,254 | 157,606 |
Depreciation and amortization |  |  |  |  |  |  |  |  | 7,092 | 10,645 | 9,775 |
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 12,047 | 933 | 13,339 |
Capital Expenditures |  |  |  |  |  |  |  |  | 2,308 | 5,217 | 4,216 |
Total Assets | 100,351 |  |  |  | 115,537 |  |  |  | 100,351 | 115,537 | 146,480 |
Goodwill | 40,839 |  |  |  | 41,500 |  |  |  | 40,839 | 41,500 | 41,500 |
Customer Technology Services | Operating Segments |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 138,918 | 141,865 | 157,838 |
Customer Technology Services | Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | (337) | (611) | (232) |
Customer Strategy Services |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 68,326 | 68,674 | 86,856 |
Depreciation and amortization |  |  |  |  |  |  |  |  | 2,263 | 3,355 | 3,335 |
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 2,433 | (5,691) | 15,746 |
Capital Expenditures |  |  |  |  |  |  |  |  | 710 | 1,109 | 1,128 |
Total Assets | 67,755 |  |  |  | 73,548 |  |  |  | 67,755 | 73,548 | 96,086 |
Goodwill | $ 21,919 |  |  |  | $ 21,120 |  |  |  | 21,919 | 21,120 | 25,026 | $ 22,000
Customer Strategy Services | Operating Segments |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 68,326 | 68,674 | 86,856 |
Customer Strategy Services | Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | $ 0 | $ 0 | $ 0 |

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