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RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (TABLES) | 12 Months Ended
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Dec. 31, 2017
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
Schedule of Restructuring Liabilities | Comprehensive Income (Loss) for the years ended December 31, 2017, 2016 and 2015, respectively, is as follows (in thousands):
|  |  | Year Ended December 31, |
|  |  | 2017 |  | 2016 |  | 2015 |
Reduction in force |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  |  | $ | 1,012 |  | $ | 2,837 |  | $ | 1,482 |
Customer Growth Services |  |  |  | — |  |  | 147 |  |  | 22 |
Customer Technology Services |  |  |  | 94 |  |  | 324 |  |  | 13 |
Customer Strategy Services |  |  |  | 55 |  |  | 92 |  |  | 297 |
Total |  |  | $ | 1,161 |  | $ | 3,400 |  | $ | 1,814 |
|  |  | Year Ended December 31, |
|  |  | 2017 |  | 2016 |  | 2015 |
Facility exit and other charges |  |  |  |  |  |  |  |  |  |  |
Customer Management Services |  |  | $ | 2,050 |  | $ | 959 |  | $ | — |
Customer Growth Services |  |  |  | — |  |  | — |  |  | — |
Customer Technology Services |  |  |  | 84 |  |  | 33 |  |  | — |
Customer Strategy Services |  |  |  | 85 |  |  | — |  |  | — |
Total |  |  | $ | 2,219 |  | $ | 992 |  | $ | — |
Schedule of Restructuring Liability Rollforward | A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2017 and 2016, respectively, is as follows (in thousands):
|  | Reduction |  | Facility Exit and |  |  |  |
|  | in Force |  | Other Charges |  | Total |
Balance as of December 31, 2015 |  | $ | 806 |  | $ | — |  | $ | 806 |
Expense |  |  | 3,728 |  |  | 992 |  |  | 4,720 |
Payments |  |  | (2,646) |  |  | (894) |  |  | (3,540) |
Changes due to foreign currency |  |  | (92) |  |  | — |  |  | (92) |
Changes in estimates |  |  | (328) |  |  | — |  |  | (328) |
Balance as of December 31, 2016 |  |  | 1,468 |  |  | 98 |  |  | 1,566 |
Expense |  |  | 1,316 |  |  | 2,219 |  |  | 3,535 |
Payments |  |  | (1,892) |  |  | (908) |  |  | (2,800) |
Changes due to foreign currency |  |  | (43) |  |  | — |  |  | (43) |
Changes in estimates |  |  | (155) |  |  | — |  |  | (155) |
Balance as of December 31, 2017 |  | $ | 694 |  | $ | 1,409 |  | $ | 2,103 |

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- Definition Tabular disclosure of costs incurred for restructuring including, but not limited to, exit and disposal activities, remediation, implementation, integration, asset impairment, and charges against earnings from the write-down of assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140864-122747 + Details
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- Definition Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(2)) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 + Details
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