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SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($) $ in Thousands | 3 Months Ended |
--- | --- | ---
Mar. 31, 2018 | Mar. 31, 2017 | Dec. 31, 2017
Segment Reporting Information [Line Items] |  |  |
Net Revenue | $ 375,249 | $ 338,277 |
Depreciation and amortization | 17,924 | 14,500 |
Income (Loss) from Operations | 24,941 | 26,490 |
Capital Expenditures | 7,508 | 12,035 |
Total Assets | 1,034,862 |  | $ 1,078,736
Goodwill | 205,632 |  | 206,694
Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 375,249 |  |
Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 0 |  |
Customer Management Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 292,641 |  |
Depreciation and amortization | 15,177 |  |
Income (Loss) from Operations | 18,215 |  |
Capital Expenditures | 7,353 | 8,579 |
Total Assets | 824,472 |  | 869,594
Goodwill | 118,336 |  | 119,497
Customer Management Services [Member] | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 292,641 |  |
Customer Management Services [Member] | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 0 |  |
Customer Growth Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 32,540 |  |
Depreciation and amortization | 595 |  |
Income (Loss) from Operations | 1,380 |  |
Capital Expenditures |  | 120 |
Total Assets | 46,092 |  | 41,036
Goodwill | 24,439 |  | 24,439
Customer Growth Services [Member] | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 32,540 |  |
Customer Growth Services [Member] | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 0 |  |
Customer Technology Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 35,208 |  |
Depreciation and amortization | 1,630 |  |
Income (Loss) from Operations | 4,844 |  |
Capital Expenditures | 31 | 3,200 |
Total Assets | 101,379 |  | 100,351
Goodwill | 40,839 |  | 40,839
Customer Technology Services [Member] | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 35,208 |  |
Customer Technology Services [Member] | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 0 |  |
Customer Strategy Services [Member] |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 14,860 |  |
Depreciation and amortization | 522 |  |
Income (Loss) from Operations | 502 |  |
Capital Expenditures | 124 | $ 136 |
Total Assets | 62,919 |  | 67,755
Goodwill | 22,018 |  | $ 21,919
Customer Strategy Services [Member] | Operating Segments |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | 14,860 |  |
Customer Strategy Services [Member] | Intersegment Eliminations |  |  |
Segment Reporting Information [Line Items] |  |  |
Net Revenue | $ 0 |  |

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