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RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables) | 3 Months Ended
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Mar. 31, 2018
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
Schedule of Restructuring Liabilities | During 2017, several restructuring activities were completed related to the purchase of Connextions (see Note 2) including the closure of two delivery centers that came with the acquisition. During 2017, a net $0.4 million severance accrual was recorded in relation to these closures. In conjunction with closing these two delivery centers, a $0.6 million termination fee and a $1.4 million net lease liability and applicable expenses were recorded as of December 31, 2017. These net charges were included in the Consolidated Statements of Comprehensive Income (Loss) during the year ended December 31, 2017. A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2018 and 2017, respectively, is as follows (in thousands):
|  | Three Months Ended March 31, |
|  | 2018 |  | 2017 |
Reduction in force |  |  |  |  |  |  |
Customer Management Services |  | $ | 153 |  | $ | (36) |
Customer Growth Services |  |  | — |  |  | — |
Customer Technology Services |  |  | — |  |  | 79 |
Customer Strategy Services |  |  | 51 |  |  | — |
Total |  | $ | 204 |  | $ | 43 |
|  | Three Months Ended March 31, |
|  | 2018 |  | 2017 |
Facility exit and other charges |  |  |  |  |  |  |
Customer Management Services |  | $ | 645 |  | $ | 42 |
Customer Growth Services |  |  | — |  |  | — |
Customer Technology Services |  |  | — |  |  | 84 |
Customer Strategy Services |  |  | — |  |  | — |
Total |  | $ | 645 |  | $ | 126 |
Schedule of Restructuring Liability Rollforward | A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):
|  | Reduction |  | Facility Exit and |  |  |  |
|  | in Force |  | Other Charges |  | Total |
Balance as of December 31, 2017 |  | $ | 694 |  | $ | 1,409 |  | $ | 2,103 |
Expense |  |  | 204 |  |  | 645 |  |  | 849 |
Payments |  |  | (326) |  |  | (323) |  |  | (649) |
Change due to foreign currency |  |  | (29) |  |  | — |  |  | (29) |
Change in estimates |  |  | — |  |  | — |  |  | — |
Balance as of March 31, 2018 |  | $ | 543 |  | $ | 1,731 |  | $ | 2,274 |

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- Definition Tabular disclosure of costs incurred for restructuring including, but not limited to, exit and disposal activities, remediation, implementation, integration, asset impairment, and charges against earnings from the write-down of assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140864-122747 + Details
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- Definition Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(2)) -URI http://asc.fasb.org/extlink&oid=27011515&loc=d3e140904-122747 + Details
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