XML 52 R41.htm IDEA: XBRL DOCUMENT
v3.10.0.1

SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($) $ in Thousands | 3 Months Ended | 6 Months Ended |
--- | --- | --- | ---
Jun. 30, 2018 | Jun. 30, 2017 | Jun. 30, 2018 | Jun. 30, 2017 | Dec. 31, 2017
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | $ 349,853 | $ 353,429 | $ 725,102 | $ 691,706 |
Depreciation and amortization | 16,811 | 16,258 | 34,735 | 30,758 |
Income (Loss) from Operations | 13,503 | 21,589 | 38,444 | 48,079 |
Capital Expenditures | 9,375 | 17,554 | 16,883 | $ 29,589 |
Total Assets | 988,530 |  | 988,530 |  | $ 1,078,736
Goodwill | 203,518 |  | 203,518 |  | 206,694
Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 349,972 |  |  |  |
Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | (119) |  |  |  |
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 262,213 |  |  |  |
Depreciation and amortization | 14,073 |  |  |  |
Income (Loss) from Operations | 3,773 |  |  |  |
Capital Expenditures | 8,188 | 15,390 |  |  |
Total Assets | 762,074 |  | 762,074 |  | 869,594
Goodwill | 115,523 |  | 115,523 |  | 119,497
Customer Management Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 262,213 |  |  |  |
Customer Management Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 0 |  |  |  |
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 35,140 |  |  |  |
Depreciation and amortization | 656 |  |  |  |
Income (Loss) from Operations | 2,966 |  |  |  |
Capital Expenditures |  | 242 |  |  |
Total Assets | 44,194 |  | 44,194 |  | 41,036
Goodwill | 24,439 |  | 24,439 |  | 24,439
Customer Growth Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 35,140 |  |  |  |
Customer Growth Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 0 |  |  |  |
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 33,816 |  |  |  |
Depreciation and amortization | 1,580 |  |  |  |
Income (Loss) from Operations | 5,566 |  |  |  |
Capital Expenditures | 1,025 | 1,645 |  |  |
Total Assets | 106,573 |  | 106,573 |  | 100,351
Goodwill | 42,012 |  | 42,012 |  | 40,839
Customer Technology Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 33,935 |  |  |  |
Customer Technology Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | (119) |  |  |  |
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 18,684 |  |  |  |
Depreciation and amortization | 502 |  |  |  |
Income (Loss) from Operations | 1,198 |  |  |  |
Capital Expenditures | 162 | $ 277 |  |  |
Total Assets | 75,689 |  | 75,689 |  | 67,755
Goodwill | 21,544 |  | $ 21,544 |  | $ 21,919
Customer Strategy Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 18,684 |  |  |  |
Customer Strategy Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | $ 0 |  |  |  |

X
- Definition Sum of the carrying amounts as of the balance sheet date of all assets that are recognized. Assets are probable future economic benefits obtained or controlled by an entity as a result of past transactions or events. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 944 -SubTopic 210 -Section S99 -Paragraph 1 -Subparagraph (SX 210.7-03(a)(12)) -URI http://asc.fasb.org/extlink&oid=6879938&loc=d3e572229-122910 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 942 -SubTopic 210 -Section S99 -Paragraph 1 -Subparagraph (SX 210.9-03(11)) -URI http://asc.fasb.org/extlink&oid=6876686&loc=d3e534808-122878 + Details
Name: | us-gaap_Assets
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

X
- Definition The current period expense charged against earnings on long-lived, physical assets not used in production, and which are not intended for resale, to allocate or recognize the cost of such assets over their useful lives; or to record the reduction in book value of an intangible asset over the benefit period of such asset; or to reflect consumption during the period of an asset that is not used in production. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 360 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=6391035&loc=d3e2868-110229 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 28 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=98514028&loc=d3e3602-108585 + Details
Name: | us-gaap_DepreciationAndAmortization
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | duration

X
- Definition Amount after accumulated impairment loss of an asset representing future economic benefits arising from other assets acquired in a business combination that are not individually identified and separately recognized. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=35741047&loc=d3e13816-109267 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 45 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6388280&loc=d3e13770-109266 Reference 3: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 45 -Paragraph 5 -URI http://asc.fasb.org/extlink&oid=77989000&loc=SL49117168-202975 + Details
Name: | us-gaap_Goodwill
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

X
- Definition The net result for the period of deducting operating expenses from operating revenues. + References No definition available. + Details
Name: | us-gaap_OperatingIncomeLoss
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition The cash outflow associated with the acquisition of long-lived, physical assets that are used in the normal conduct of business to produce goods and services and not intended for resale; includes cash outflows to pay for construction of self-constructed assets. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 230 -SubTopic 10 -Section 45 -Paragraph 13 -Subparagraph (c) -URI http://asc.fasb.org/extlink&oid=98514028&loc=d3e3213-108585 + Details
Name: | us-gaap_PaymentsToAcquirePropertyPlantAndEquipment
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition Aggregate revenue during the period from services rendered in the normal course of business, after deducting allowances and discounts. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1(d)) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 + Details
Name: | us-gaap_SalesRevenueServicesNet
Namespace Prefix: | us-gaap_
Data Type: | xbrli:monetaryItemType
Balance Type: | credit
Period Type: | duration

X
- Definition Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table. + References No definition available. + Details
Name: | us-gaap_SegmentReportingInformationLineItems
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration

X
- Details
Name: | us-gaap_ConsolidationItemsAxis=us-gaap_OperatingSegmentsMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_ConsolidationItemsAxis=us-gaap_IntersegmentEliminationMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementBusinessSegmentsAxis=ttec_CustomerManagementServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementBusinessSegmentsAxis=ttec_CustomerGrowthServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementBusinessSegmentsAxis=ttec_CustomerTechnologyServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

X
- Details
Name: | us-gaap_StatementBusinessSegmentsAxis=ttec_CustomerStrategyServicesMember
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |