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SEGMENT INFORMATION (Tables)

6 Months Ended

Jun. 30, 2018

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2018

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	262,213		$	—		$	262,213		$	14,073		$	3,773
Customer Growth Services			35,140			—			35,140			656			2,966
Customer Technology Services			33,935			(119)			33,816			1,580			5,566
Customer Strategy Services			18,684			—			18,684			502			1,198
Total		$	349,972		$	(119)		$	349,853		$	16,811		$	13,503

Three Months Ended June 30, 2017

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	269,056		$	—		$	269,056		$	13,146		$	14,075
Customer Growth Services			32,403			—			32,403			754			2,321
Customer Technology Services			34,829			(31)			34,798			1,793			3,819
Customer Strategy Services			17,172			—			17,172			565			1,374
Total		$	353,460		$	(31)		$	353,429		$	16,258		$	21,589

Six Months Ended June 30, 2018

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	554,854		$	—		$	554,854		$	29,250		$	21,988
Customer Growth Services			67,680			—			67,680			1,251			4,346
Customer Technology Services			69,143			(119)			69,024			3,210			10,410
Customer Strategy Services			33,544			—			33,544			1,024			1,700
Total		$	725,221		$	(119)		$	725,102		$	34,735		$	38,444

Six Months Ended June 30, 2017

											Depreciation			Income
		Gross			Intersegment			Net			&			(Loss) from
		Revenue			Sales			Revenue			Amortization			Operations
Customer Management Services		$	521,154		$	(19)		$	521,135		$	24,388		$	34,671
Customer Growth Services			66,061			—			66,061			1,532			4,731
Customer Technology Services			70,679			(188)			70,491			3,605			6,876
Customer Strategy Services			34,019			—			34,019			1,233			1,801
Total		$	691,913		$	(207)		$	691,706		$	30,758		$	48,079

		Three Months Ended						Six Months Ended
		June 30,						June 30,
		2018			2017			2018			2017
Capital Expenditures
Customer Management Services		$	8,188		$	15,390		$	15,541		$	23,969
Customer Growth Services			—			242			—			362
Customer Technology Services			1,025			1,645			1,056			4,845
Customer Strategy Services			162			277			286			413
Total		$	9,375		$	17,554		$	16,883		$	29,589

			June 30, 2018			December 31, 2017
Total Assets
Customer Management Services			$	762,074		$	869,594
Customer Growth Services				44,194			41,036
Customer Technology Services				106,573			100,351
Customer Strategy Services				75,689			67,755
Total			$	988,530		$	1,078,736
			June 30, 2018			December 31, 2017
Goodwill
Customer Management Services			$	115,523		$	119,497
Customer Growth Services				24,439			24,439
Customer Technology Services				42,012			40,839
Customer Strategy Services				21,544			21,919
Total			$	203,518		$	206,694

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

		Three Months Ended June 30,						Six Months Ended June 30,
		2018			2017			2018			2017
Revenue
United States		$	188,744		$	194,209		$	398,592		$	372,641
Philippines			85,442			85,847			174,647			171,422
Latin America			27,224			31,823			57,722			64,940
Europe / Middle East / Africa			18,469			15,253			34,440			30,663
Canada			15,835			18,466			32,125			37,098
Asia Pacific / India			14,139			7,831			27,576			14,942
Total		$	349,853		$	353,429		$	725,102		$	691,706

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- Definition

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+ References

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