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SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended |
--- | --- | --- | ---
Sep. 30, 2018 | Sep. 30, 2017 | Sep. 30, 2018 | Sep. 30, 2017 | Dec. 31, 2017
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | $ 364,936 | $ 359,036 | $ 1,090,038 | $ 1,050,742 |
Depreciation and amortization | 17,317 | 16,515 | 52,052 | 47,273 |
Income (Loss) from Operations | 14,657 | 15,800 | 53,101 | 63,879 |
Capital Expenditures | 14,958 | 14,343 | 31,841 | 43,932 |
Total Assets | 1,038,606 |  | 1,038,606 |  | $ 1,078,736
Goodwill | 201,826 |  | 201,826 |  | 206,694
Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 365,106 | 359,131 |  |  |
Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | (170) | (95) |  |  |
Customer Management Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 262,360 | 277,373 | 817,214 | 798,508 |
Depreciation and amortization | 14,344 | 13,455 | 43,594 | 37,843 |
Income (Loss) from Operations | 3,639 | 9,133 | 25,627 | 43,804 |
Capital Expenditures | 12,853 | 12,732 | 28,394 | 36,701 |
Total Assets | 791,362 |  | 791,362 |  | 869,594
Goodwill | 113,786 |  | 113,786 |  | 119,497
Customer Management Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 262,360 | 277,373 | 817,214 | 798,527 |
Customer Management Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 0 |  |  | (19) |
Customer Growth Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 35,897 | 30,829 | 103,577 | 96,890 |
Depreciation and amortization | 657 | 717 | 1,908 | 2,249 |
Income (Loss) from Operations | 2,549 | 1,564 | 6,895 | 6,295 |
Capital Expenditures |  | 346 |  | 708 |
Total Assets | 43,387 |  | 43,387 |  | 41,036
Goodwill | 24,439 |  | 24,439 |  | 24,439
Customer Growth Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 35,897 | 30,829 | 103,577 | 96,890 |
Customer Growth Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 0 |  |  | 0 |
Customer Technology Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 49,967 | 34,563 | 118,991 | 105,054 |
Depreciation and amortization | 1,842 | 1,772 | 5,052 | 5,377 |
Income (Loss) from Operations | 6,778 | 4,158 | 17,188 | 11,034 |
Capital Expenditures | 1,730 | 1,180 | 2,786 | 6,025 |
Total Assets | 141,397 |  | 141,397 |  | 100,351
Goodwill | 42,223 |  | 42,223 |  | 40,839
Customer Technology Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 50,137 | 34,658 | 119,280 | 105,337 |
Customer Technology Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | (170) | (95) | (289) | (283) |
Customer Strategy Services [Member] |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 16,712 | 16,271 | 50,256 | 50,290 |
Depreciation and amortization | 474 | 571 | 1,498 | 1,804 |
Income (Loss) from Operations | 1,691 | 945 | 3,391 | 2,746 |
Capital Expenditures | 375 | 85 | 661 | 498 |
Total Assets | 62,460 |  | 62,460 |  | 67,755
Goodwill | 21,378 |  | 21,378 |  | $ 21,919
Customer Strategy Services [Member] | Operating Segments |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | 16,712 | $ 16,271 | $ 50,256 | 50,290 |
Customer Strategy Services [Member] | Intersegment Eliminations |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |
Net Revenue | $ 0 |  |  | $ 0 |

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