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SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($)
$ in Thousands
3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2018
Jun. 30, 2019
Jun. 30, 2018
Dec. 31, 2018
Segment Reporting Information [Line Items]          
Net Revenue $ 392,515 $ 349,853 $ 786,871 $ 725,102  
Depreciation and amortization 17,050 16,811 33,793 34,735  
Income (Loss) from Operations 22,873 13,503 54,965 38,444  
Capital Expenditures 15,228 9,375 28,428 16,883  
Total Assets 1,179,341   1,179,341   $ 1,054,508
Goodwill 205,758   205,758   204,633
Operating Segments          
Segment Reporting Information [Line Items]          
Net Revenue 392,576 349,972 787,120 725,221  
Intersegment Eliminations          
Segment Reporting Information [Line Items]          
Net Revenue (61) (119) (249) (119)  
TTEC Digital          
Segment Reporting Information [Line Items]          
Net Revenue 78,519 52,500 144,372 102,568  
Depreciation and amortization 3,235 2,082 5,543 4,234  
Income (Loss) from Operations 7,709 6,764 15,468 12,110  
Capital Expenditures 5,655 1,187 9,396 1,342  
Total Assets 249,291   249,291   222,977
Goodwill 66,155   66,155   66,158
TTEC Digital | Operating Segments          
Segment Reporting Information [Line Items]          
Net Revenue 78,580 52,619 144,621 102,687  
TTEC Digital | Intersegment Eliminations          
Segment Reporting Information [Line Items]          
Net Revenue (61) (119) (249) (119)  
TTEC Engage          
Segment Reporting Information [Line Items]          
Net Revenue 313,996 297,353 642,499 622,534  
Depreciation and amortization 13,815 14,729 28,250 30,501  
Income (Loss) from Operations 15,164 6,739 39,497 26,334  
Capital Expenditures 9,573 8,188 19,032 15,541  
Total Assets 930,050   930,050   831,531
Goodwill 139,603   139,603   $ 138,475
TTEC Engage | Operating Segments          
Segment Reporting Information [Line Items]          
Net Revenue 313,996 $ 297,353 $ 642,499 $ 622,534  
TTEC Engage | Intersegment Eliminations          
Segment Reporting Information [Line Items]          
Net Revenue $ 0