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SEGMENT INFORMATION (Tables) | 12 Months Ended
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Dec. 31, 2019
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | The following tables present certain financial data by segment (in thousands): Year Ended December 31, 2019
|  |  |  |  |  |  |  |  |  |  | Depreciation |  | Income |
|  | Gross |  | Intersegment |  | Net |  | & |  | (Loss) from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
TTEC Digital |  | $ | 305,595 |  | $ | (249) |  | $ | 305,346 |  | $ | 11,216 |  | $ | 38,927 |
TTEC Engage |  |  | 1,338,358 |  |  | — |  |  | 1,338,358 |  |  | 57,870 |  |  | 84,782 |
Total |  | $ | 1,643,953 |  | $ | (249) |  | $ | 1,643,704 |  | $ | 69,086 |  | $ | 123,709 |
Year Ended December 31, 2018
|  |  |  |  |  |  |  |  |  |  | Depreciation |  | Income |
|  | Gross |  | Intersegment |  | Net |  | & |  | (Loss) from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
TTEC Digital |  | $ | 239,144 |  | $ | (345) |  | $ | 238,799 |  | $ | 8,814 |  | $ | 33,054 |
TTEC Engage |  |  | 1,270,372 |  |  | — |  |  | 1,270,372 |  |  | 60,365 |  |  | 59,000 |
Total |  | $ | 1,509,516 |  | $ | (345) |  | $ | 1,509,171 |  | $ | 69,179 |  | $ | 92,054 |
Year Ended December 31, 2017
|  |  |  |  |  |  |  |  |  |  | Depreciation |  | Income |
|  | Gross |  | Intersegment |  | Net |  | & |  | (Loss) from |
|  | Revenue |  | Sales |  | Revenue |  | Amortization |  | Operations |
TTEC Digital |  | $ | 207,244 |  | $ | (337) |  | $ | 206,907 |  | $ | 9,355 |  | $ | 14,480 |
TTEC Engage |  |  | 1,270,477 |  |  | (19) |  |  | 1,270,458 |  |  | 55,152 |  |  | 86,009 |
Total |  | $ | 1,477,721 |  | $ | (356) |  | $ | 1,477,365 |  | $ | 64,507 |  | $ | 100,489 |
|  |  | For the Year Ended December 31, |
|  |  | 2019 |  | 2018 |  | 2017 |
Capital Expenditures |  |  |  |  |  |  |  |  |  |  |
TTEC Digital |  |  | $ | 14,397 |  | $ | 4,833 |  | $ | 3,018 |
TTEC Engage |  |  |  | 46,379 |  |  | 38,617 |  |  | 48,940 |
Total |  |  | $ | 60,776 |  | $ | 43,450 |  | $ | 51,958 |
|  |  | December 31, |
|  |  | 2019 |  | 2018 |  | 2017 |
Total Assets |  |  |  |  |  |  |  |  |  |  |
TTEC Digital |  |  | $ | 238,081 |  | $ | 222,977 |  | $ | 168,106 |
TTEC Engage |  |  |  | 1,138,707 |  |  | 831,531 |  |  | 910,630 |
Total |  |  | $ | 1,376,788 |  | $ | 1,054,508 |  | $ | 1,078,736 |
|  |  | December 31, |
|  |  | 2019 |  | 2018 |  | 2017 |
Goodwill |  |  |  |  |  |  |  |  |  |  |
TTEC Digital |  |  | $ | 66,275 |  | $ | 66,158 |  | $ | 65,791 |
TTEC Engage |  |  |  | 235,419 |  |  | 138,475 |  |  | 143,936 |
Total |  |  | $ | 301,694 |  | $ | 204,633 |  | $ | 209,727 |
Schedule of Revenue by Geographic Area | The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):
|  |  | As of and for the |
|  |  | Year Ended December 31, |
|  |  | 2019 |  | 2018 |  | 2017 |
Revenue |  |  |  |  |  |  |  |  |  |  |
United States |  |  | $ | 1,002,524 |  | $ | 862,026 |  | $ | 820,597 |
Philippines |  |  |  | 370,395 |  |  | 351,829 |  |  | 353,122 |
Latin America |  |  |  | 100,117 |  |  | 109,104 |  |  | 130,082 |
Europe / Middle East / Africa |  |  |  | 70,613 |  |  | 67,163 |  |  | 62,597 |
Asia Pacific / India |  |  |  | 55,554 |  |  | 57,978 |  |  | 36,715 |
Canada |  |  |  | 44,501 |  |  | 61,071 |  |  | 74,252 |
Total |  |  | $ | 1,643,704 |  | $ | 1,509,171 |  | $ | 1,477,365 |
Property, plant and equipment, gross |  |  |  |  |  |  |  |  |  |  |
United States |  |  | $ | 559,326 |  | $ | 508,202 |  | $ | 490,110 |
Philippines |  |  |  | 144,213 |  |  | 130,176 |  |  | 137,683 |
Latin America |  |  |  | 45,743 |  |  | 44,065 |  |  | 51,451 |
Europe / Middle East / Africa |  |  |  | 14,823 |  |  | 10,499 |  |  | 10,280 |
Asia Pacific / India |  |  |  | 21,562 |  |  | 19,874 |  |  | 24,592 |
Canada |  |  |  | 15,516 |  |  | 15,193 |  |  | 15,912 |
Total |  |  | $ | 801,183 |  | $ | 728,009 |  | $ | 730,028 |
Other long-term assets |  |  |  |  |  |  |  |  |  |  |
United States |  |  | $ | 57,417 |  | $ | 56,459 |  | $ | 46,029 |
Philippines |  |  |  | 7,892 |  |  | 5,188 |  |  | 7,753 |
Latin America |  |  |  | 993 |  |  | 1,329 |  |  | 1,475 |
Europe / Middle East / Africa |  |  |  | 993 |  |  | 544 |  |  | (750) |
Asia Pacific / India |  |  |  | 1,422 |  |  | 1,680 |  |  | 4,326 |
Canada |  |  |  | 252 |  |  | 241 |  |  | 324 |
Total |  |  | $ | 68,969 |  | $ | 65,441 |  | $ | 59,157 |

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