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SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2018 | Sep. 30, 2018 | Jun. 30, 2018 | Mar. 31, 2018 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue | $ 461,326 | $ 395,507 | $ 392,515 | $ 394,356 | $ 419,133 | $ 364,936 | $ 349,853 | $ 375,249 | $ 1,643,704 | $ 1,509,171 | $ 1,477,365
Depreciation and amortization | 18,634 | 16,659 | 17,050 | 16,743 | 17,127 | 17,317 | 16,811 | 17,924 | 69,086 | 69,179 | 64,507
Income (Loss) from Operations | 42,763 | $ 25,981 | $ 22,873 | $ 32,092 | 38,953 | $ 14,657 | $ 13,503 | $ 24,941 | 123,709 | 92,054 | 100,489
Capital Expenditures |  |  |  |  |  |  |  |  | 60,776 | 43,450 | 51,958
Total Assets | 1,376,788 |  |  |  | 1,054,508 |  |  |  | 1,376,788 | 1,054,508 | 1,078,736
Goodwill | 301,694 |  |  |  | 204,633 |  |  |  | 301,694 | 204,633 | 209,727
Operating Segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 1,643,953 | 1,509,516 | 1,477,721
Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | (249) | (345) | (356)
TTEC Digital |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 305,346 | 238,799 | 206,907
Depreciation and amortization |  |  |  |  |  |  |  |  | 11,216 | 8,814 | 9,355
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 38,927 | 33,054 | 14,480
Capital Expenditures |  |  |  |  |  |  |  |  | 14,397 | 4,833 | 3,018
Total Assets | 238,081 |  |  |  | 222,977 |  |  |  | 238,081 | 222,977 | 168,106
Goodwill | 66,275 |  |  |  | 66,158 |  |  |  | 66,275 | 66,158 | 65,791
TTEC Digital | Operating Segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 305,595 | 239,144 | 207,244
TTEC Digital | Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | (249) | (345) | (337)
TTEC Engage |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 1,338,358 | 1,270,372 | 1,270,458
Depreciation and amortization |  |  |  |  |  |  |  |  | 57,870 | 60,365 | 55,152
Income (Loss) from Operations |  |  |  |  |  |  |  |  | 84,782 | 59,000 | 86,009
Capital Expenditures |  |  |  |  |  |  |  |  | 46,379 | 38,617 | 48,940
Total Assets | 1,138,707 |  |  |  | 831,531 |  |  |  | 1,138,707 | 831,531 | 910,630
Goodwill | $ 235,419 |  |  |  | $ 138,475 |  |  |  | 235,419 | 138,475 | 143,936
TTEC Engage | Operating Segments |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | 1,338,358 | 1,270,372 | 1,270,477
TTEC Engage | Intersegment Eliminations |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Net Revenue |  |  |  |  |  |  |  |  | $ 0 | $ 0 | $ (19)

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