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QUARTERLY FINANCIAL DATA (UNAUDITED) (Tables) | 12 Months Ended
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Dec. 31, 2019
QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT] |
Schedule of Quarterly Financial Information [Table Text Block] | The following tables present certain quarterly financial data for the year ended December 31, 2019 (in thousands except per share amounts).
|  | First |  | Second |  | Third |  | Fourth |
|  | Quarter |  | Quarter |  | Quarter |  | Quarter |
Revenue |  | $ | 394,356 |  | $ | 392,515 |  | $ | 395,507 |  | $ | 461,326 |
Cost of services |  |  | 293,334 |  |  | 299,237 |  |  | 304,622 |  |  | 345,694 |
Selling, general and administrative |  |  | 49,720 |  |  | 50,864 |  |  | 48,062 |  |  | 53,894 |
Depreciation and amortization |  |  | 16,743 |  |  | 17,050 |  |  | 16,659 |  |  | 18,634 |
Restructuring and integration charges, net |  |  | 961 |  |  | 428 |  |  | 183 |  |  | 175 |
Impairment losses |  |  | 1,506 |  |  | 2,063 |  |  | — |  |  | 166 |
Income from operations |  |  | 32,092 |  |  | 22,873 |  |  | 25,981 |  |  | 42,763 |
Other income (expense) |  |  | (4,150) |  |  | (1,914) |  |  | (806) |  |  | (6,428) |
Provision for income taxes |  |  | (7,466) |  |  | (7,345) |  |  | (5,196) |  |  | (5,670) |
Non-controlling interest |  |  | (1,474) |  |  | (1,816) |  |  | (1,878) |  |  | (2,402) |
Net income attributable to TTEC stockholders |  | $ | 19,002 |  | $ | 11,798 |  | $ | 18,101 |  | $ | 28,263 |
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 46,203 |  |  | 46,318 |  |  | 46,481 |  |  | 46,487 |
Diluted |  |  | 46,590 |  |  | 46,684 |  |  | 46,768 |  |  | 46,831 |
Net income per share attributable to TTEC stockholders |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.41 |  | $ | 0.25 |  | $ | 0.39 |  | $ | 0.61 |
Diluted |  | $ | 0.41 |  | $ | 0.25 |  | $ | 0.39 |  | $ | 0.60 |
The following tables present certain quarterly financial data for the year ended December 31, 2018 (in thousands except per share amounts).
|  | First |  | Second |  | Third |  | Fourth |
|  | Quarter |  | Quarter |  | Quarter |  | Quarter |
Revenue |  | $ | 375,249 |  | $ | 349,853 |  | $ | 364,936 |  | $ | 419,133 |
Cost of services |  |  | 283,370 |  |  | 274,260 |  |  | 286,925 |  |  | 313,372 |
Selling, general and administrative |  |  | 47,045 |  |  | 44,245 |  |  | 43,321 |  |  | 47,817 |
Depreciation and amortization |  |  | 17,924 |  |  | 16,811 |  |  | 17,317 |  |  | 17,127 |
Restructuring and integration charges, net |  |  | 849 |  |  | 1,034 |  |  | 2,716 |  |  | 1,532 |
Impairment losses |  |  | 1,120 |  |  | — |  |  | — |  |  | 332 |
Income from operations |  |  | 24,941 |  |  | 13,503 |  |  | 14,657 |  |  | 38,953 |
Other income (expense) |  |  | (16,907) |  |  | (6,553) |  |  | (6,020) |  |  | (6,336) |
Provision for income taxes |  |  | (2,102) |  |  | (653) |  |  | (1,893) |  |  | (11,835) |
Non-controlling interest |  |  | (1,341) |  |  | (779) |  |  | (1,369) |  |  | (449) |
Net income (loss) attributable to TTEC stockholders |  | $ | 4,591 |  | $ | 5,518 |  | $ | 5,375 |  | $ | 20,333 |
Weighted average shares outstanding |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 45,871 |  |  | 46,016 |  |  | 46,172 |  |  | 46,193 |
Diluted |  |  | 46,452 |  |  | 46,401 |  |  | 46,316 |  |  | 46,390 |
Net income per share attributable to TTEC stockholders |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 0.10 |  | $ | 0.12 |  | $ | 0.12 |  | $ | 0.44 |
Diluted |  | $ | 0.10 |  | $ | 0.12 |  | $ | 0.12 |  | $ | 0.44 |

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- Definition Tabular disclosure of quarterly financial data. Includes, but is not limited to, financial information for fiscal quarters, cumulative effect of a change in accounting principle and earnings per share data. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 270 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=118952077&loc=d3e1280-108306 + Details
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