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GOODWILL (NARRATIVE) (Details) - USD ($) $ in Thousands |  | 3 Months Ended | 12 Months Ended
--- | --- | --- | ---
Dec. 31, 2019 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2018 | Sep. 30, 2018 | Jun. 30, 2018 | Mar. 31, 2018 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems |  |  |  |  |  |  |  |  |  |  |  |
Goodwill | $ 301,694 | $ 301,694 |  |  |  | $ 204,633 |  |  |  | $ 301,694 | $ 204,633 | $ 209,727
Goodwill, Impaired, Method for Fair Value Determination | The process of evaluating the fair value of the reporting units is highly subjective and requires significant judgment and estimates as the reporting units operate in a number of markets and geographical regions. The Company used a market approach and an income approach to determine our best estimates of fair value which incorporated the following significant assumptions:Revenue projections, including revenue growth during the forecast periods ranging from (19.0)% to 10.0%;EBITDA margin projections held relatively flat over the forecast periods ranging from zero to 21.0%;Estimated income tax rates of 24.9% to 27.5%;Estimated capital expenditures ranging from $0.9 million to $47.0 million; andDiscount rates ranging from 10% to 14% based on various inputs, including the risks associated with the specific reporting units, the country of operations as well as their revenue growth and EBITDA margin assumptions.During the Company's annual impairment testing as of December 1, 2019, the Company identified triggering events that could lead to impairment of goodwill for the Digital Consulting reporting unit, including lower revenues and profits than had been anticipated over the past two years. The carrying value of Digital Consulting was $39.7 million at December 1, 2019, including approximately $24.3 million of goodwill. Based on the Company's assessment, the estimated fair value of the Digital Consulting reporting unit exceeded its carrying value by approximately 26%, but based on additional sensitivity analysis, the amount of cushion could fall to 0% or below if the performance of the business does not improve as expected. The estimate of fair value was based on generally accepted valuation techniques and information available at the date of the assessment, which incorporated management's assumptions about expected revenues and future cash flows and available market information for comparable companies. |  |  |  |  |  |  |  |  |  |  |
Impairment losses |  | 166 | $ 0 | $ 2,063 | $ 1,506 | 332 | $ 0 | $ 0 | $ 1,120 | 3,735 | 1,452 | 5,322
TTEC Digital |  |  |  |  |  |  |  |  |  |  |  |
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems |  |  |  |  |  |  |  |  |  |  |  |
Goodwill | $ 66,275 | $ 66,275 |  |  |  | $ 66,158 |  |  |  | $ 66,275 | $ 66,158 | $ 65,791
rogenSi [Member] | TTEC Digital |  |  |  |  |  |  |  |  |  |  |  |
ValuationAllowanceForImpairmentOfRecognizedServicingAssetsLineItems |  |  |  |  |  |  |  |  |  |  |  |
Impairment losses |  |  |  | $ 2,000 |  |  |  |  |  |  |  |

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