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SEGMENT INFORMATION | 6 Months Ended
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Jun. 30, 2020
SEGMENT INFORMATION [ABSTRACT] |
SEGMENT INFORMATION | (3)SEGMENT INFORMATION The Company reports the following two segments:
● | TTEC Digital designs, builds and delivers tech-enabled, insight-based and outcome-driven customer experience solutions through our professional services and suite of technology offerings. These solutions are critical to enabling and accelerating digital transformation for our clients.
| o | Technology Services: Our technology services design, integrate and operate highly scalable, digital omnichannel technology solutions in the cloud, on premise, or hybrid, including journey orchestration, automation and AI, knowledge management, and workforce productivity.
| o | Professional Services: Our management consulting practices deliver customer experience strategy, analytics, process optimization, and learning and performance services.
● | TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services.
| o | Customer Acquisition Services: Our customer growth and acquisition services optimize the buying journeys for acquiring new customers by leveraging technology and analytics to deliver personal experiences that increase the quantity and quality of leads and customers.
| o | Customer Care Services: Our customer care services provide turnkey contract center solutions, including digital omnichannel technologies, associate recruiting and training, facilities, and operational expertise to create exceptional customer experiences across all touchpoints.
| o | Fraud Prevention Services: Our digital fraud detection and prevention services proactively identify and prevent fraud and provide community content moderation and compliance.
The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated. The following tables present certain financial data by segment (in thousands): Three Months Ended June 30, 2020
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 77,168 | ​ | $ | (25) | ​ | $ | 77,143 | ​ | $ | 3,278 | ​ | $ | 14,376 | ​
TTEC Engage | ​ |  | 375,938 | ​ |  | — | ​ |  | 375,938 | ​ |  | 15,382 | ​ |  | 34,586 | ​
Total | ​ | $ | 453,106 | ​ | $ | (25) | ​ | $ | 453,081 | ​ | $ | 18,660 | ​ | $ | 48,962 | ​
​ Three Months Ended June 30, 2019
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 78,580 | ​ | $ | (61) | ​ | $ | 78,519 | ​ | $ | 3,235 | ​ | $ | 7,709 | ​
TTEC Engage | ​ |  | 313,996 | ​ |  | — | ​ |  | 313,996 | ​ |  | 13,815 | ​ |  | 15,164 | ​
Total | ​ | $ | 392,576 | ​ | $ | (61) | ​ | $ | 392,515 | ​ | $ | 17,050 | ​ | $ | 22,873 | ​
​ Six Months Ended June 30, 2020
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 154,949 | ​ | $ | (250) | ​ | $ | 154,699 | ​ | $ | 6,566 | ​ | $ | 24,634 | ​
TTEC Engage | ​ |  | 730,595 | ​ |  | — | ​ |  | 730,595 | ​ |  | 30,966 | ​ |  | 65,044 | ​
Total | ​ | $ | 885,544 | ​ | $ | (250) | ​ | $ | 885,294 | ​ | $ | 37,532 | ​ | $ | 89,678 | ​
​ Six Months Ended June 30, 2019
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from | ​
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations | ​
TTEC Digital | ​ | $ | 144,621 | ​ | $ | (249) | ​ | $ | 144,372 | ​ | $ | 5,543 | ​ | $ | 15,468 | ​
TTEC Engage | ​ |  | 642,499 | ​ | ​ | — | ​ |  | 642,499 | ​ |  | 28,250 | ​ |  | 39,497 | ​
Total | ​ | $ | 787,120 | ​ | $ | (249) | ​ | $ | 786,871 | ​ | $ | 33,793 | ​ | $ | 54,965 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Six Months Ended | ​
​ | ​ | June 30, | ​ | June 30, | ​
​ | ​ | 2020 |  | 2019 |  | 2020 |  | 2019 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 2,888 |  | $ | 5,655 |  | $ | 5,326 |  | $ | 9,396 | ​
TTEC Engage | ​ |  | 12,214 | ​ |  | 9,573 | ​ |  | 26,589 | ​ |  | 19,032 | ​
Total | ​ | $ | 15,102 |  | $ | 15,228 |  | $ | 31,915 |  | $ | 28,428 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | June 30, 2020 |  | December 31, 2019 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 287,237 |  | $ | 238,081 | ​
TTEC Engage | ​ | ​ |  | 1,479,752 | ​ |  | 1,138,707 | ​
Total | ​ | ​ | $ | 1,766,989 |  | $ | 1,376,788 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | June 30, 2020 |  | December 31, 2019 | ​
Goodwill | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 74,817 |  | $ | 66,275 | ​
TTEC Engage | ​ | ​ |  | 232,322 | ​ |  | 235,419 | ​
Total | ​ | ​ | $ | 307,139 |  | $ | 301,694 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended June 30, | ​ | Six Months Ended June 30, | ​
​ |  | 2020 |  | 2019 |  | 2020 |  | 2019 | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States | ​ | $ | 312,310 | ​ | $ | 235,733 |  | $ | 589,988 | ​ | $ | 472,700 | ​
Philippines | ​ |  | 79,269 | ​ |  | 91,401 | ​ |  | 170,373 | ​ |  | 184,580 | ​
Latin America | ​ |  | 23,352 | ​ |  | 25,054 | ​ |  | 48,450 | ​ |  | 49,190 | ​
Europe / Middle East / Africa | ​ | ​ | 17,361 | ​ |  | 15,610 | ​ |  | 34,304 | ​ |  | 31,651 | ​
Asia Pacific / India | ​ |  | 13,725 | ​ |  | 14,155 | ​ |  | 28,893 | ​ |  | 26,980 | ​
Canada | ​ |  | 7,064 | ​ |  | 10,562 | ​ |  | 13,286 | ​ |  | 21,770 | ​
Total | ​ | $ | 453,081 |  | $ | 392,515 | ​ | $ | 885,294 | ​ | $ | 786,871 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI http://asc.fasb.org/topic&trid=2134510 + Details
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