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RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables) | 6 Months Ended
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Jun. 30, 2020
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract] |
Schedule of Restructuring Liabilities | A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2020 and 2019, respectively, is as follows (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Six Months Ended | ​ | ​
​ | ​ | June 30, | ​ | June 30, | ​ | ​
​ | ​ | 2020 |  | 2019 |  | 2020 |  | 2019 | ​ |
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ |  |
Reduction in force | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 114 |  | $ | — |  | $ | 321 | ​ | $ | — | ​ | ​
TTEC Engage | ​ |  | 3 | ​ |  | 308 | ​ |  | 239 | ​ |  | 770 | ​ | ​
Total | ​ | $ | 117 |  | $ | 308 |  | $ | 560 | ​ | $ | 770 | ​ | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Six Months Ended | ​ |
​ | ​ | June 30, | ​ | June 30, | ​ | ​
​ | ​ | 2020 |  | 2019 |  | 2020 |  | 2019 | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ |  |
Facility exit and other charges | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | — |  | $ | — |  | $ | — | ​ | $ | — | ​ | ​
TTEC Engage | ​ |  | 676 | ​ |  | 120 | ​ |  | 771 | ​ |  | 619 | ​ | ​
Total | ​ | $ | 676 |  | $ | 120 |  | $ | 771 | ​ | $ | 619 | ​ | ​
​
Schedule of Restructuring Liability Rollforward | A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | Reduction |  | Facility Exit and |  | ​ |
​ |  | in Force |  | Other Charges |  | Total |
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Balance as of December 31, 2019 | ​ | $ | 251 |  | $ | 74 |  | $ | 325 | ​
Expense | ​ |  | 560 | ​ | ​ | 771 | ​ |  | 1,331 | ​
Payments | ​ |  | (719) | ​ | ​ | (807) | ​ |  | (1,526) | ​
Change due to foreign currency | ​ | ​ | (14) | ​ | ​ | (5) | ​ | ​ | (19) | ​
Change in estimates | ​ |  | — | ​ | ​ | — | ​ |  | — | ​
Balance as of June 30, 2020 | ​ | $ | 78 |  | $ | 33 |  | $ | 111 | ​

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- Definition Tabular disclosure of costs incurred for restructuring including, but not limited to, exit and disposal activities, remediation, implementation, integration, asset impairment, and charges against earnings from the write-down of assets. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SAB TOPIC 5.P.3) -URI http://asc.fasb.org/extlink&oid=115931487&loc=d3e140864-122747 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB TOPIC 5.P.4) -URI http://asc.fasb.org/extlink&oid=115931487&loc=d3e140904-122747 + Details
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- Definition Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section 50 -Paragraph 1 -Subparagraph (b)(2) -URI http://asc.fasb.org/extlink&oid=6394359&loc=d3e17939-110869 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 420 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SAB Topic 5.P.4(b)(2)) -URI http://asc.fasb.org/extlink&oid=115931487&loc=d3e140904-122747 + Details
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