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SEGMENT INFORMATION (Tables) | 9 Months Ended
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Sep. 30, 2020
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | The following tables present certain financial data by segment (in thousands): Three Months Ended September 30, 2020
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 76,571 | ​ | $ | — | ​ | $ | 76,571 | ​ | $ | 3,537 | ​ | $ | 13,043 | ​
TTEC Engage | ​ |  | 416,409 | ​ |  | — | ​ |  | 416,409 | ​ |  | 15,985 | ​ |  | 40,356 | ​
Total | ​ | $ | 492,980 | ​ | $ | — | ​ | $ | 492,980 | ​ | $ | 19,522 | ​ | $ | 53,399 | ​
​ Three Months Ended September 30, 2019
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 78,577 | ​ | $ | 43 | ​ | $ | 78,620 | ​ | $ | 2,512 | ​ | $ | 11,704 | ​
TTEC Engage | ​ |  | 316,887 | ​ |  | — | ​ |  | 316,887 | ​ |  | 14,147 | ​ |  | 14,277 | ​
Total | ​ | $ | 395,464 | ​ | $ | 43 | ​ | $ | 395,507 | ​ | $ | 16,659 | ​ | $ | 25,981 | ​
​ Nine Months Ended September 30, 2020
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 231,520 | ​ | $ | (250) | ​ | $ | 231,270 | ​ | $ | 10,103 | ​ | $ | 37,677 | ​
TTEC Engage | ​ |  | 1,147,004 | ​ |  | — | ​ |  | 1,147,004 | ​ |  | 46,951 | ​ |  | 105,400 | ​
Total | ​ | $ | 1,378,524 | ​ | $ | (250) | ​ | $ | 1,378,274 | ​ | $ | 57,054 | ​ | $ | 143,077 | ​
​ Nine Months Ended September 30, 2019
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from | ​
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations | ​
TTEC Digital | ​ | $ | 223,198 | ​ | $ | (206) | ​ | $ | 222,992 | ​ | $ | 8,055 | ​ | $ | 27,172 | ​
TTEC Engage | ​ |  | 959,386 | ​ | ​ | — | ​ |  | 959,386 | ​ |  | 42,397 | ​ |  | 53,774 | ​
Total | ​ | $ | 1,182,584 | ​ | $ | (206) | ​ | $ | 1,182,378 | ​ | $ | 50,452 | ​ | $ | 80,946 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Nine Months Ended | ​
​ | ​ | September 30, | ​ | September 30, | ​
​ | ​ | 2020 |  | 2019 |  | 2020 |  | 2019 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 1,635 |  | $ | 318 |  | $ | 6,961 |  | $ | 9,714 | ​
TTEC Engage | ​ |  | 14,277 | ​ |  | 15,692 | ​ |  | 40,866 | ​ |  | 34,724 | ​
Total | ​ | $ | 15,912 |  | $ | 16,010 |  | $ | 47,827 |  | $ | 44,438 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | September 30, 2020 |  | December 31, 2019 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 283,792 |  | $ | 238,081 | ​
TTEC Engage | ​ | ​ |  | 1,193,228 | ​ |  | 1,138,707 | ​
Total | ​ | ​ | $ | 1,477,020 |  | $ | 1,376,788 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | September 30, 2020 |  | December 31, 2019 | ​
Goodwill | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 111,382 |  | $ | 66,275 | ​
TTEC Engage | ​ | ​ |  | 233,737 | ​ |  | 235,419 | ​
Total | ​ | ​ | $ | 345,119 |  | $ | 301,694 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue by Geographic Area | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended September 30, | ​ | Nine Months Ended September 30, | ​
​ |  | 2020 |  | 2019 |  | 2020 |  | 2019 | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States | ​ | $ | 346,095 | ​ | $ | 240,863 |  | $ | 936,079 | ​ | $ | 713,561 | ​
Philippines | ​ |  | 82,147 | ​ |  | 89,876 | ​ |  | 252,520 | ​ |  | 274,456 | ​
Latin America | ​ |  | 23,550 | ​ |  | 24,454 | ​ |  | 72,002 | ​ |  | 73,645 | ​
Europe / Middle East / Africa | ​ | ​ | 20,772 | ​ |  | 15,187 | ​ |  | 55,077 | ​ |  | 46,838 | ​
Asia Pacific / India | ​ |  | 14,483 | ​ |  | 14,733 | ​ |  | 43,377 | ​ |  | 41,713 | ​
Canada | ​ |  | 5,933 | ​ |  | 10,394 | ​ |  | 19,219 | ​ |  | 32,165 | ​
Total | ​ | $ | 492,980 |  | $ | 395,507 | ​ | $ | 1,378,274 | ​ | $ | 1,182,378 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​

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