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ACQUISITIONS ASSETS ACQUIRED (TABLES) (Details) - USD ($) $ in Thousands | Sep. 30, 2020 | Aug. 05, 2020 | Feb. 07, 2020 | Dec. 31, 2019 | Oct. 26, 2019
--- | --- | --- | --- | --- | ---
Business Acquisition [Line Items] |  |  |  |  |
Operating lease assets | $ 132,571 |  |  | $ 150,808 |
Goodwill | 345,119 |  |  | 301,694 |
Operating lease liability - short-term | 44,181 |  |  | 45,218 |
Accrued employee compensation and benefits | 164,548 |  |  | 114,165 |
Operating lease liability - long-term | $ 106,921 |  |  | $ 127,395 |
Voice Foundry US |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Accounts receivable. |  | $ 3,758 |  |  |
Prepaid Expenses |  | 345 |  |  |
Goodwill |  | 35,891 |  |  |
Total assets acquired |  | 47,094 |  |  |
Accounts payable |  | 289 |  |  |
Accrued employee compensation and benefits |  | 741 |  |  |
Deferred revenue. |  | 170 |  |  |
Total liabilities assumed |  | 1,200 |  |  |
Total purchase price |  | 45,894 |  |  |
Voice Foundry US | Trade Names [Member] |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Intangible assets |  | 400 |  |  |
Voice Foundry US | Noncompete Agreements [Member] |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Intangible assets |  | 150 |  |  |
Voice Foundry US | Customer Relationships [Member] |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Intangible assets |  | $ 6,550 |  |  |
Serendebyte |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Cash |  |  | $ 3,123 |  |
Accounts receivable. |  |  | 1,243 |  |
Prepaid Expenses |  |  | 1,327 |  |
Property, plant and equipment. |  |  | 14 |  |
Deferred tax assets |  |  | 20 |  |
Goodwill |  |  | 9,033 |  |
Total assets acquired |  |  | 17,080 |  |
Accounts payable |  |  | 120 |  |
Accrued employee compensation and benefits |  |  | 1,025 |  |
Accrued income taxes |  |  | 170 |  |
Accrued expenses |  |  | 2,208 |  |
Deferred tax liabilities |  |  | 629 |  |
Total liabilities assumed |  |  | 4,152 |  |
Total purchase price |  |  | 12,928 |  |
Serendebyte | Trade Names [Member] |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Intangible assets |  |  | 400 |  |
Serendebyte | Customer Relationships [Member] |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Intangible assets |  |  | $ 1,920 |  |
FCR |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Cash |  |  |  |  | $ 5,225
Accounts receivable. |  |  |  |  | 10,659
Prepaid Expenses |  |  |  |  | 357
Property, plant and equipment. |  |  |  |  | 6,006
Other assets |  |  |  |  | 224
Operating lease assets |  |  |  |  | 5,127
Goodwill |  |  |  |  | 96,739
Total assets acquired |  |  |  |  | 171,477
Accounts payable |  |  |  |  | 388
Operating lease liability - short-term |  |  |  |  | 1,160
Accrued employee compensation and benefits |  |  |  |  | 4,049
Accrued expenses |  |  |  |  | 72
Operating lease liability - long-term |  |  |  |  | 3,967
Total liabilities assumed |  |  |  |  | 9,636
Total purchase price |  |  |  |  | 161,841
FCR | Trade Names [Member] |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Intangible assets |  |  |  |  | 8,600
FCR | Customer Relationships [Member] |  |  |  |  |
Business Acquisition [Line Items] |  |  |  |  |
Intangible assets |  |  |  |  | $ 38,540

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