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SEGMENT INFORMATION (Tables)
9 Months Ended
Sep. 30, 2020
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2020

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

76,571

$

$

76,571

$

3,537

$

13,043

TTEC Engage

 

416,409

 

 

416,409

 

15,985

 

40,356

Total

$

492,980

$

$

492,980

$

19,522

$

53,399

Three Months Ended September 30, 2019

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

78,577

$

43

$

78,620

$

2,512

$

11,704

TTEC Engage

 

316,887

 

 

316,887

 

14,147

 

14,277

Total

$

395,464

$

43

$

395,507

$

16,659

$

25,981

Nine Months Ended September 30, 2020

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

231,520

$

(250)

$

231,270

$

10,103

$

37,677

TTEC Engage

 

1,147,004

 

 

1,147,004

 

46,951

 

105,400

Total

$

1,378,524

$

(250)

$

1,378,274

$

57,054

$

143,077

Nine Months Ended September 30, 2019

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

Revenue

Sales

Revenue

Amortization

Operations

TTEC Digital

$

223,198

$

(206)

$

222,992

$

8,055

$

27,172

TTEC Engage

 

959,386

 

959,386

 

42,397

 

53,774

Total

$

1,182,584

$

(206)

$

1,182,378

$

50,452

$

80,946

Three Months Ended 

Nine Months Ended 

September 30,

September 30,

2020

    

2019

    

2020

    

2019

 

Capital Expenditures

TTEC Digital

$

1,635

 

$

318

 

$

6,961

 

$

9,714

TTEC Engage

 

14,277

 

15,692

 

40,866

 

34,724

Total

$

15,912

 

$

16,010

 

$

47,827

 

$

44,438

September 30, 2020

    

December 31, 2019

Total Assets

TTEC Digital

$

283,792

 

$

238,081

TTEC Engage

 

1,193,228

 

1,138,707

Total

$

1,477,020

 

$

1,376,788

September 30, 2020

    

December 31, 2019

Goodwill

TTEC Digital

$

111,382

 

$

66,275

TTEC Engage

 

233,737

 

235,419

Total

$

345,119

 

$

301,694

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

Three Months Ended September 30,

Nine Months Ended September 30,

    

2020

    

2019

    

2020

    

2019

Revenue

United States

$

346,095

$

240,863

 

$

936,079

$

713,561

Philippines

 

82,147

 

89,876

 

252,520

 

274,456

Latin America

 

23,550

 

24,454

 

72,002

 

73,645

Europe / Middle East / Africa

20,772

 

15,187

 

55,077

 

46,838

Asia Pacific / India

 

14,483

 

14,733

 

43,377

 

41,713

Canada

 

5,933

 

10,394

 

19,219

 

32,165

Total

$

492,980

 

$

395,507

$

1,378,274

$

1,182,378