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RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)
9 Months Ended
Sep. 30, 2021
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]  
Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2021 and 2020, respectively, is as follows (in thousands):

Three Months Ended 

Nine Months Ended 

September 30,

September 30,

2021

    

2020

    

2021

    

2020

 

    

 

Reduction in force

TTEC Digital

$

 

$

347

 

$

858

$

668

TTEC Engage

 

 

 

(58)

 

239

Total

$

 

$

347

 

$

800

$

907

Facility exit and other charges

TTEC Digital

$

2

 

$

90

 

$

10

$

90

TTEC Engage

 

483

 

796

 

1,802

 

1,567

Total

$

485

 

$

886

 

$

1,812

$

1,657

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

    

Reduction

    

Facility Exit and

    

 

    

in Force

    

Other Charges

    

           Total           

 

Balance as of December 31, 2020

$

156

 

$

543

 

$

699

Expense

 

884

1,812

 

2,696

Payments

 

(402)

(1,934)

 

(2,336)

Change due to foreign currency

1

1

Change in estimates

 

(84)

 

(84)

Balance as of September 30, 2021

$

554

 

$

422

 

$

976