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SEGMENT INFORMATION (Tables) | 12 Months Ended
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Dec. 31, 2021
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | The following tables present certain financial data by segment (in thousands): Year Ended December 31, 2021
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 414,148 | ​ | $ | (44) | ​ | $ | 414,104 | ​ | $ | 30,468 | ​ | $ | 35,437 | ​
TTEC Engage | ​ |  | 1,858,965 | ​ |  | (7) | ​ |  | 1,858,958 | ​ |  | 66,238 | ​ |  | 181,755 | ​
Total | ​ | $ | 2,273,113 | ​ | $ | (51) | ​ | $ | 2,273,062 | ​ | $ | 96,706 | ​ | $ | 217,192 | ​
​ Year Ended December 31, 2020
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 307,278 | ​ | $ | (293) | ​ | $ | 306,985 | ​ | $ | 14,029 | ​ | $ | 45,315 | ​
TTEC Engage | ​ |  | 1,642,263 | ​ |  | — | ​ |  | 1,642,263 | ​ |  | 64,833 | ​ |  | 159,377 | ​
Total | ​ | $ | 1,949,541 | ​ | $ | (293) | ​ | $ | 1,949,248 | ​ | $ | 78,862 | ​ | $ | 204,692 | ​
​ Year Ended December 31, 2019
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 305,595 | ​ | $ | (249) | ​ | $ | 305,346 | ​ | $ | 11,216 | ​ | $ | 38,927 | ​
TTEC Engage | ​ |  | 1,338,358 | ​ |  | — | ​ |  | 1,338,358 | ​ |  | 57,870 | ​ |  | 84,782 | ​
Total | ​ | $ | 1,643,953 | ​ | $ | (249) | ​ | $ | 1,643,704 | ​ | $ | 69,086 | ​ | $ | 123,709 | ​
​ ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | For the Year Ended December 31, |
​ |  |  | 2021 |  | 2020 |  | 2019 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 8,919 | ​ | $ | 7,881 | ​ | $ | 14,397 | ​
TTEC Engage | ​ | ​ |  | 51,439 | ​ |  | 51,891 | ​ |  | 46,379 | ​
Total | ​ | ​ | $ | 60,358 | ​ | $ | 59,772 | ​ | $ | 60,776 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | December 31, | ​
​ | ​ | ​ | 2021 |  | 2020 | ​ | 2019 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 828,255 |  | $ | 277,365 | ​ | $ | 238,081 | ​
TTEC Engage | ​ | ​ |  | 1,168,549 | ​ |  | 1,239,043 | ​ |  | 1,138,707 | ​
Total | ​ | ​ | $ | 1,996,804 |  | $ | 1,516,408 | ​ | $ | 1,376,788 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | December 31, | ​
​ | ​ | ​ | 2021 |  | 2020 | ​ | 2019 | ​
Goodwill | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 505,222 |  | $ | 128,211 | ​ | $ | 66,275 | ​
TTEC Engage | ​ | ​ |  | 234,259 | ​ |  | 235,291 | ​ |  | 235,419 | ​
Total | ​ | ​ | $ | 739,481 |  | $ | 363,502 | ​ | $ | 301,694 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue by Geographic Area | The following tables present certain financial data based upon the geographic location where the services are provided (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | As of and for the |
​ | ​ | ​ | Year Ended December 31, |
​ |  | ​ | 2021 |  | 2020 |  | 2019 |
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States | ​ | ​ | $ | 1,524,654 | ​ | $ | 1,338,267 | ​ | $ | 1,002,524 | ​
Philippines | ​ | ​ |  | 409,360 | ​ |  | 347,575 | ​ |  | 370,395 | ​
Latin America | ​ | ​ |  | 114,967 | ​ |  | 98,633 | ​ |  | 100,117 | ​
Europe / Middle East / Africa | ​ | ​ |  | 110,909 | ​ |  | 78,478 | ​ |  | 70,613 | ​
Asia Pacific / India | ​ | ​ |  | 67,035 | ​ |  | 59,750 | ​ |  | 55,554 | ​
Canada | ​ | ​ |  | 46,137 | ​ |  | 26,545 | ​ |  | 44,501 | ​
Total | ​ | ​ | $ | 2,273,062 | ​ | $ | 1,949,248 | ​ | $ | 1,643,704 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Property, plant and equipment, gross | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States | ​ | ​ | $ | 605,582 | ​ | $ | 576,803 | ​ | $ | 559,326 | ​
Philippines | ​ | ​ |  | 158,098 | ​ |  | 162,391 | ​ |  | 144,213 | ​
Latin America | ​ | ​ |  | 47,540 | ​ |  | 46,307 | ​ |  | 45,743 | ​
Europe / Middle East / Africa | ​ | ​ |  | 19,594 | ​ |  | 23,043 | ​ |  | 14,823 | ​
Asia Pacific / India | ​ | ​ |  | 14,977 | ​ |  | 15,918 | ​ |  | 21,562 | ​
Canada | ​ | ​ |  | 14,825 | ​ |  | 13,844 | ​ |  | 15,516 | ​
Total | ​ | ​ | $ | 860,616 | ​ | $ | 838,306 | ​ | $ | 801,183 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Other long-term assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States | ​ | ​ | $ | 67,291 | ​ | $ | 55,548 | ​ | $ | 57,417 | ​
Philippines | ​ | ​ |  | 6,187 | ​ |  | 8,756 | ​ |  | 7,892 | ​
Latin America | ​ | ​ |  | 864 | ​ |  | 912 | ​ |  | 993 | ​
Europe / Middle East / Africa | ​ | ​ |  | 1,735 | ​ |  | 2,328 | ​ |  | 993 | ​
Asia Pacific / India | ​ | ​ |  | 435 | ​ |  | 1,726 | ​ |  | 1,422 | ​
Canada | ​ | ​ |  | 761 | ​ |  | 168 | ​ |  | 252 | ​
Total | ​ | ​ | $ | 77,273 | ​ | $ | 69,438 | ​ | $ | 68,969 | ​

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- Definition Tabular disclosure of the names of foreign countries from which revenue is material and the amount of revenue from external customers attributed to those countries. An entity may also provide subtotals of geographic information about groups of countries. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 220 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -URI http://asc.fasb.org/extlink&oid=123367319&loc=SL114868664-224227 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9038-108599 + Details
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