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INCOME TAXES (Tables) | 12 Months Ended
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Dec. 31, 2021
INCOME TAXES [ABSTRACT] |
Sources of Pre-Tax Accounting Income | The sources of pre-tax operating income are as follows (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Year Ended December 31, |
​ |  | 2021 |  | 2020 |  | 2019 |
Domestic | ​ | $ | 108,160 | ​ | $ | 129,620 | ​ | $ | 39,864 | ​
Foreign | ​ |  | 99,724 | ​ |  | 40,648 | ​ |  | 70,547 | ​
Total | ​ | $ | 207,884 | ​ | $ | 170,268 | ​ | $ | 110,411 | ​
Components of Income Tax Expense (Benefit) | The components of the Company’s Provision for (benefit from) income taxes are as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Year Ended December 31, |
​ |  | 2021 |  | 2020 |  | 2019 |
Current provision for (benefit from) | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Federal | ​ | $ | 20,697 | ​ | $ | 22,763 | ​ | $ | 5,289 | ​
State | ​ |  | 8,006 | ​ |  | 9,871 | ​ |  | 2,826 | ​
Foreign | ​ |  | 20,161 | ​ |  | 13,496 | ​ |  | 18,938 | ​
Total current provision for (benefit from) | ​ |  | 48,864 | ​ |  | 46,130 | ​ |  | 27,053 | ​
Deferred provision for (benefit from) | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Federal | ​ |  | (7,017) | ​ |  | (2,390) | ​ |  | 2,515 | ​
State | ​ |  | (402) | ​ |  | (254) | ​ |  | 118 | ​
Foreign | ​ |  | 8,250 | ​ |  | (2,549) | ​ |  | (4,009) | ​
Total deferred provision for (benefit from) | ​ |  | 831 | ​ |  | (5,193) | ​ |  | (1,376) | ​
Total provision for (benefit from) income taxes | ​ | $ | 49,695 | ​ | $ | 40,937 | ​ | $ | 25,677 | ​
Effective Income Tax Rate Reconciliation Table | The following reconciles the Company’s effective tax rate to the federal statutory rate (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Year Ended December 31, |
​ |  | 2021 |  | 2020 |  | 2019 |
Income tax per U.S. federal statutory rate (21%, 21%, 21%) | ​ | $ | 43,655 | ​ | $ | 35,756 | ​ | $ | 23,186 | ​
State income taxes, net of federal deduction | ​ |  | 4,588 | ​ |  | 6,923 | ​ |  | 3,144 | ​
Change in valuation allowances | ​ |  | 12,567 | ​ |  | 3,903 | ​ |  | 9,832 | ​
Foreign income taxes at different rates than the U.S. | ​ |  | (1,416) | ​ |  | (783) | ​ |  | (3,356) | ​
Foreign withholding taxes | ​ |  | (93) | ​ |  | 106 | ​ |  | 600 | ​
Losses in international markets without tax benefits | ​ |  | — | ​ |  | (1,656) | ​ |  | (2,651) | ​
Nondeductible compensation under Section 162(m) | ​ |  | 1,494 | ​ |  | 656 | ​ |  | 668 | ​
Taxes related to equity compensation | ​ | ​ | (4,282) | ​ | ​ | (587) | ​ | ​ | (976) | ​
Liabilities for uncertain tax positions | ​ |  | (790) | ​ |  | 2,882 | ​ |  | 661 | ​
Permanent difference related to foreign exchange gains | ​ |  | 3,362 | ​ |  | (71) | ​ |  | 36 | ​
(Income) losses of foreign branch operations | ​ |  | (187) | ​ |  | (10) | ​ |  | 55 | ​
Non-taxable earnings of noncontrolling interest | ​ |  | (3,085) | ​ |  | (1,964) | ​ |  | (1,294) | ​
Foreign dividend less foreign tax credits | ​ |  | (1,142) | ​ |  | (1,723) | ​ |  | (1,681) | ​
Decrease (increase) to deferred tax asset - change in tax rate | ​ |  | — | ​ |  | (48) | ​ |  | (2,848) | ​
State and Federal income tax credits and NOL's | ​ |  | (4,531) | ​ |  | (3,918) | ​ |  | (1,176) | ​
Foreign earnings taxed currently in U.S. | ​ |  | 1,930 | ​ |  | 1,936 | ​ |  | 2,172 | ​
Taxes related to prior year filings | ​ | ​ | (1,192) | ​ | ​ | (1,718) | ​ | ​ | (1,643) | ​
Taxes related to acquisition accounting | ​ | ​ | — | ​ | ​ | 1,317 | ​ | ​ | 978 | ​
Other | ​ |  | (1,183) | ​ |  | (64) | ​ |  | (30) | ​
Income tax per effective tax rate | ​ | $ | 49,695 | ​ | $ | 40,937 | ​ | $ | 25,677 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Effective tax rate percentage | ​ | ​ | 23.9% | ​ | ​ | 24.0% | ​ | ​ | 23.3% | ​
Schedule of Deferred Tax Assets and Liabilities | The Company’s deferred income tax assets and liabilities are summarized as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Year Ended December 31, |
​ |  | 2021 |  | 2020 |
Deferred tax assets, gross | ​ | ​ | ​ | ​ | ​ | ​ | ​
Accrued workers compensation, deferred compensation and employee benefits | ​ | $ | 8,441 | ​ | $ | 8,574 | ​
Allowance for credit losses, insurance and other accruals | ​ |  | 4,767 | ​ |  | 4,463 | ​
Amortization of deferred lease liabilities | ​ |  | 15,816 | ​ |  | 20,352 | ​
Net operating losses | ​ |  | 18,006 | ​ |  | 20,508 | ​
Equity compensation | ​ |  | 2,302 | ​ |  | 1,660 | ​
Customer acquisition and deferred revenue accruals | ​ |  | 20,069 | ​ |  | 6,868 | ​
Federal and state tax credits, net | ​ |  | 2,759 | ​ |  | 2,383 | ​
Unrealized losses on derivatives | ​ |  | 22 | ​ |  | 1,187 | ​
Impairment of equity investment | ​ | ​ | 4,064 | ​ | ​ | 4,064 | ​
Partnership Investment | ​ | ​ | 106 | ​ | ​ | 526 | ​
Other | ​ |  | 5,052 | ​ |  | 5,444 | ​
Total deferred tax assets, gross | ​ |  | 81,404 | ​ |  | 76,029 | ​
Valuation allowances | ​ |  | (29,620) | ​ |  | (18,697) | ​
Total deferred tax assets, net | ​ |  | 51,784 | ​ |  | 57,332 | ​
Deferred tax liabilities | ​ | ​ | ​ | ​ | ​ | ​ | ​
Depreciation and amortization | ​ |  | (10,291) | ​ |  | (10,734) | ​
Unrealized gain on derivatives | ​ | ​ | — | ​ | ​ | (2,959) | ​
Contract acquisition costs | ​ |  | (1,831) | ​ |  | (3,182) | ​
Intangible assets | ​ |  | (21,202) | ​ |  | (15,880) | ​
Operating lease assets | ​ |  | (12,481) | ​ |  | (16,763) | ​
Other | ​ |  | (184) | ​ |  | (480) | ​
Total deferred tax liabilities | ​ |  | (45,989) | ​ |  | (49,998) | ​
Net deferred tax assets | ​ | $ | 5,795 | ​ | $ | 7,334 | ​
Valuation Allowance Rollforward | Activity in the Company’s valuation allowance accounts consists of the following (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Year Ended December 31, |
​ |  | 2021 |  | 2020 |  | 2019 |
Beginning balance | ​ | $ | 18,697 | ​ | $ | 17,051 | ​ | $ | 10,867 | ​
Additions of deferred income tax expense | ​ |  | 14,660 | ​ |  | 4,650 | ​ |  | 7,373 | ​
Reductions of deferred income tax expense | ​ |  | (3,737) | ​ |  | (3,004) | ​ |  | (1,189) | ​
Ending balance | ​ | $ | 29,620 | ​ | $ | 18,697 | ​ | $ | 17,051 | ​
Expiration of Net Operating Loss Carryforwards | As of December 31, 2021, after consideration of all tax loss carry back opportunities, the Company had tax affected tax loss carry forwards worldwide expiring as follows (in thousands): ​
​ | ​ | ​ | ​
2022 |  | $ | —
2023 | ​ |  | 94
2024 | ​ |  | 125
2025 | ​ |  | 50
After 2025 | ​ |  | 8,411
No expiration | ​ |  | 9,326
Total | ​ | $ | 18,006
Reserve for Uncertain Tax Positions Rollforward | The tabular reconciliation of the reserve for uncertain tax benefits on a gross basis without interest for the three years ended December 31, 2021 is presented below (in thousands): ​
​ | ​ | ​ | ​
Balance as of December 31, 2018 |  | $ | 4,784
Additions for current year tax positions | ​ |  | —
Reductions in prior year tax positions | ​ |  | —
Balance as of December 31, 2019 | ​ |  | 4,784
Additions for current year tax positions | ​ |  | 2,725
Reductions in prior year tax positions | ​ |  | —
Balance as of December 31, 2020 | ​ |  | 7,509
Additions for current year tax positions | ​ |  | 220
Reductions in prior year tax positions | ​ |  | (826)
Balance as of December 31, 2021 | ​ | $ | 6,903
Jurisdictions Open to Income Tax Examination | ​
​ | ​ | ​
Tax Jurisdiction |  | Tax Year Ended
United States |  | 2017 to Present
Australia |  | 2017 to Present
India |  | 2017 to Present
Canada |  | 2017 to Present
Mexico |  | 2016 to Present
Philippines |  | 2018 to Present

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- Definition Tabular disclosure for tax positions taken in the tax returns filed or to be filed for which it is more likely than not that the tax position will not be sustained upon examination by taxing authorities and other income tax contingencies. Includes, but is not limited to, interest and penalties, reconciliation of unrecognized tax benefits, unrecognized tax benefits that would affect the effective tax rate, tax years that remain subject to examination by tax jurisdictions, and information about positions for which it is reasonably possible that amounts unrecognized will significantly change within 12 months. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 15A -URI http://asc.fasb.org/extlink&oid=121826272&loc=SL6600010-109319 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 15 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=121826272&loc=d3e32718-109319 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 740 -SubTopic 10 -Section 50 -Paragraph 19 -URI http://asc.fasb.org/extlink&oid=121826272&loc=d3e32840-109319 + Details
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