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SEGMENT INFORMATION (Tables) | 9 Months Ended
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Sep. 30, 2022
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | The following tables present certain financial data by segment (in thousands): Three Months Ended September 30, 2022
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 117,973 | ​ | $ | (35) | ​ | $ | 117,938 | ​ | $ | 7,645 | ​ | $ | 8,070 | ​
TTEC Engage | ​ |  | 474,515 | ​ |  | — | ​ |  | 474,515 | ​ |  | 19,472 | ​ |  | 27,534 | ​
Total | ​ | $ | 592,488 | ​ | $ | (35) | ​ | $ | 592,453 | ​ | $ | 27,117 | ​ | $ | 35,604 | ​
​ Three Months Ended September 30, 2021
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 124,086 | ​ | $ | — | ​ | $ | 124,086 | ​ | $ | 8,936 | ​ | $ | 8,670 | ​
TTEC Engage | ​ |  | 442,655 | ​ |  | (7) | ​ |  | 442,648 | ​ |  | 16,344 | ​ |  | 17,355 | ​
Total | ​ | $ | 566,741 | ​ | $ | (7) | ​ | $ | 566,734 | ​ | $ | 25,280 | ​ | $ | 26,025 | ​
​ Nine Months Ended September 30, 2022
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 348,147 | ​ | $ | (35) | ​ | $ | 348,112 | ​ | $ | 24,891 | ​ | $ | 25,296 | ​
TTEC Engage | ​ |  | 1,437,317 | ​ |  | — | ​ |  | 1,437,317 | ​ |  | 55,170 | ​ |  | 94,502 | ​
Total | ​ | $ | 1,785,464 | ​ | $ | (35) | ​ | $ | 1,785,429 | ​ | $ | 80,061 | ​ | $ | 119,798 | ​
​ Nine Month Ended September 30, 2021
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 295,712 | ​ | $ | (44) | ​ | $ | 295,668 | ​ | $ | 21,312 | ​ | $ | 22,438 | ​
TTEC Engage | ​ |  | 1,365,086 | ​ | ​ | (7) | ​ |  | 1,365,079 | ​ |  | 49,343 | ​ |  | 142,841 | ​
Total | ​ | $ | 1,660,798 | ​ | $ | (51) | ​ | $ | 1,660,747 | ​ | $ | 70,655 | ​ | $ | 165,279 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Nine Months Ended | ​
​ | ​ | September 30, | ​ | September 30, | ​
​ | ​ | 2022 |  | 2021 |  | 2022 |  | 2021 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 3,408 |  | $ | 1,599 |  | $ | 6,880 |  | $ | 5,029 | ​
TTEC Engage | ​ |  | 25,366 | ​ |  | 15,586 | ​ |  | 57,684 | ​ |  | 35,749 | ​
Total | ​ | $ | 28,774 |  | $ | 17,185 |  | $ | 64,564 |  | $ | 40,778 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | September 30, 2022 |  | December 31, 2021 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 827,948 |  | $ | 828,255 | ​
TTEC Engage | ​ | ​ |  | 1,327,089 | ​ |  | 1,168,549 | ​
Total | ​ | ​ | $ | 2,155,037 |  | $ | 1,996,804 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue by Geographic Area | The following table presents the Company revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended September 30, | ​ | Nine Months Ended September 30, | ​
​ |  | 2022 |  | 2021 |  | 2022 |  | 2021 | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States | ​ | $ | 400,391 | ​ | $ | 377,211 |  | $ | 1,212,175 | ​ | $ | 1,108,390 | ​
Philippines | ​ |  | 91,306 | ​ |  | 100,531 | ​ |  | 281,759 | ​ |  | 305,255 | ​
Europe / Middle East / Africa | ​ |  | 34,507 | ​ |  | 28,891 | ​ |  | 100,307 | ​ |  | 82,447 | ​
Latin America | ​ | ​ | 30,750 | ​ |  | 28,737 | ​ |  | 85,905 | ​ |  | 85,529 | ​
Asia Pacific / India | ​ |  | 19,075 | ​ |  | 16,989 | ​ |  | 54,899 | ​ |  | 49,560 | ​
Canada | ​ |  | 16,424 | ​ |  | 14,375 | ​ |  | 50,384 | ​ |  | 29,566 | ​
Total | ​ | $ | 592,453 |  | $ | 566,734 | ​ | $ | 1,785,429 | ​ | $ | 1,660,747 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​

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