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DERIVATIVES (Tables) | 12 Months Ended
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Dec. 31, 2022
DERIVATIVES [ABSTRACT] |
Schedule of Cash Flow Hedges OCI Rollforward | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | Year Ended December 31, |
​ | ​ | ​ | 2022 |  | 2021 |  | 2020 |
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Aggregate unrealized net gain/(loss) at beginning of period | ​ | ​ | $ | (40) | ​ | $ | 8,431 | ​ | $ | 4,182 | ​
Add: Net gain/(loss) from change in fair value of cash flow hedges | ​ | ​ |  | 2,281 | ​ |  | (12,126) | ​ |  | 2,321 | ​
Less: Net (gain)/loss reclassified to earnings from effective hedges | ​ | ​ |  | (2,152) | ​ |  | 3,655 | ​ |  | 1,928 | ​
Aggregate unrealized net gain/(loss) at end of period | ​ | ​ | $ | 89 | ​ | $ | (40) | ​ | $ | 8,431 | ​
Schedule of Notional Amounts of Outstanding Cash Flow Hedges | The Company’s foreign exchange cash flow hedging instruments as of December 31, 2022 and 2021 are summarized as follows (in thousands). All hedging instruments are forward contracts. ​ ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | Local |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |
​ | ​ | Currency | ​ | U.S. Dollar | ​ | ​ | % Maturing | ​ | ​ | Contracts |
​ | ​ | Notional | ​ | Notional | ​ | ​ | in the next | ​ | ​ | Maturing |
As of December 31, 2022 | ​ | Amount | ​ | Amount | ​ | ​ | 12 months | ​ | ​ | Through |
Canadian Dollar |  | 12,000 | ​ | $ | 9,177 | ​ | ​ | 100.0 | % | ​ | December 2023 | ​
Philippine Peso |  | 8,617,000 | ​ |  | 157,855 | (1) | ​ | 55.7 | % | ​ | September 2025 | ​
Mexican Peso |  | 1,024,500 | ​ |  | 44,690 | ​ | ​ | 60.2 | % | ​ | March 2025 | ​
​ | ​ | ​ | ​ | $ | 211,722 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | Local |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ | ​
​ | ​ | Currency | ​ | U.S. Dollar | ​ | ​ | ​ | ​ | ​ |  | ​
​ | ​ | Notional | ​ | Notional |  | ​ |  |  | ​ | ​ | ​
As of December 31, 2021 | ​ | Amount | ​ | Amount |  | ​ | ​ | ​ | ​ | ​ | ​
Canadian Dollar |  | 9,000 | ​ | $ | 7,022 | ​ | ​ | ​ | ​ | ​ | ​ | ​
Philippine Peso |  | 8,472,000 | ​ |  | 164,295 | (1) | ​ | ​ | ​ | ​ | ​ | ​
Mexican Peso |  | 1,422,500 | ​ |  | 63,002 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | $ | 234,319 | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
(1) | Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on December 31, 2022 and December 31, 2021.
​
Schedule of Derivatives Instruments on Balance Sheet | The Company’s derivatives as of December 31, 2022 and 2021 were as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | December 31, 2022 |
​ | ​ | Designated | Not Designated |
​ | ​ | as Hedging | as Hedging | ​
Designation: | ​ | Instruments | Instruments |
​ |  | Foreign |  | Foreign |
Derivative contract type: | ​ | Exchange | ​ | Exchange |
Derivative classification: | ​ | Cash Flow | ​ | Fair Value | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Fair value and location of derivative in the Consolidated Balance Sheet: | ​ | ​ | ​ | ​ | ​ | ​ | ​
Prepaids and other current assets | ​ | $ | 4,001 | ​ | $ | 281 | ​
Other long-term assets | ​ |  | 3,019 | ​ |  | — | ​
Other current liabilities | ​ |  | (5,157) | ​ |  | (76) | ​
Other long-term liabilities | ​ |  | (1,748) | ​ |  | — | ​
Total fair value of derivatives, net | ​ | $ | 115 | ​ | $ | 205 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | December 31, 2021 |
​ | ​ | Designated | Not Designated |
​ | ​ | as Hedging | as Hedging | ​
Designation: | ​ | Instruments | Instruments |
​ |  | Foreign |  | Foreign |
Derivative contract type: | ​ | Exchange | ​ | Exchange |
Derivative classification: | ​ | Cash Flow | ​ | Fair Value | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Fair value and location of derivative in the Consolidated Balance Sheet: | ​ | ​ | ​ | ​ | ​ | ​ | ​
Prepaids and other current assets | ​ | $ | 2,272 | ​ | $ | 204 | ​
Other long-term assets | ​ |  | 611 | ​ |  | — | ​
Other current liabilities | ​ |  | (1,527) | ​ |  | (6) | ​
Other long-term liabilities | ​ |  | (1,418) | ​ |  | — | ​
Total fair value of derivatives, net | ​ | $ | (62) | ​ | $ | 198 | ​
​
Schedule of cash flow hedge impact on Statement of Comprehensive Income | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Year Ended December 31, | ​
​ | ​ | 2022 | ​ | 2021 | ​
​ | ​ | Designated as Hedging | ​
Designation: | ​ | Instruments | ​
Derivative contract type: | ​ | Foreign Exchange | ​
Derivative classification: |  | Cash Flow | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax | ​ | $ | (2,152) | ​ | $ | 3,655 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion: | ​ | ​ | ​ | ​ | ​ | ​ | ​
Revenue | ​ | $ | (2,906) | ​ | $ | 4,939 | ​
​
Schedule of fair value derivative impact on Statement of Comprehensive Income | ​

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