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v3.23.1

SEGMENT INFORMATION (Tables) | 3 Months Ended
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Mar. 31, 2023
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | Effective January 1, 2023, the Company completed a small reorganization of the internal reporting structure and one component from the TTEC Digital segment was reclassified and will now be included in the TTEC Engage segment. All balances have been recast for 2022 to conform to the updated segment presentation. The following tables present certain financial data by segment (in thousands): Three Months Ended March 31, 2023
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 116,927 | ​ | $ | — | ​ | $ | 116,927 | ​ | $ | 6,861 | ​ | $ | 785 | ​
TTEC Engage | ​ |  | 516,359 | ​ |  | — | ​ |  | 516,359 | ​ |  | 18,966 | ​ |  | 43,626 | ​
Total | ​ | $ | 633,286 | ​ | $ | — | ​ | $ | 633,286 | ​ | $ | 25,827 | ​ | $ | 44,411 | ​
​ Three Months Ended March 31, 2022
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income | ​
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from | ​
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations | ​
TTEC Digital | ​ | $ | 111,414 | ​ | $ | — | ​ | $ | 111,414 | ​ | $ | 9,137 | ​ | $ | 6,205 | ​
TTEC Engage | ​ |  | 477,312 | ​ | ​ | — | ​ |  | 477,312 | ​ |  | 17,493 | ​ |  | 42,105 | ​
Total | ​ | $ | 588,726 | ​ | $ | — | ​ | $ | 588,726 | ​ | $ | 26,630 | ​ | $ | 48,310 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​
​ | ​ | March 31, | ​
​ | ​ | 2023 |  | 2022 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 2,274 |  | $ | 1,591 |
TTEC Engage | ​ |  | 11,395 | ​ |  | 15,100 | ​
Total | ​ | $ | 13,669 |  | $ | 16,691 |
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | March 31, 2023 |  | December 31, 2022 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 794,495 |  | $ | 807,247 | ​
TTEC Engage | ​ | ​ |  | 1,341,428 | ​ |  | 1,346,715 | ​
Total | ​ | ​ | $ | 2,135,923 |  | $ | 2,153,962 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​
Schedule of Revenue by Geographic Area | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended March 31, | ​ | ​
​ |  | 2023 |  | 2022 |  | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | $ | 444,035 | ​ | $ | 412,250 |  | ​
Philippines / Asia Pacific / India | ​ |  | 122,039 | ​ |  | 117,529 | ​ | ​
Europe / Middle East / Africa | ​ |  | 34,455 | ​ |  | 31,565 | ​ | ​
Latin America | ​ |  | 32,757 | ​ |  | 27,382 | ​ | ​
Total | ​ | $ | 633,286 |  | $ | 588,726 | ​ | ​

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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8736-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8813-108599 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI https://asc.fasb.org/extlink&oid=121556970&loc=d3e13816-109267 Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI https://asc.fasb.org/extlink&oid=126901519&loc=d3e8906-108599 + Details
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