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SEGMENT INFORMATION (Tables)

3 Months Ended

Mar. 31, 2023

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

Effective January 1, 2023, the Company completed a small reorganization of the internal reporting structure and one component from the TTEC Digital segment was reclassified and will now be included in the TTEC Engage segment. All balances have been recast for 2022 to conform to the updated segment presentation.

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2023

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

Depreciation

Income

​

​

Gross

​

Intersegment

​

Net

​

&

​

from

​

​

Revenue

​

Sales

​

Revenue

​

Amortization

​

Operations

TTEC Digital

​

$

116,927

​

$

—

​

$

116,927

​

$

6,861

​

$

785

​

TTEC Engage

​

516,359

​

—

​

516,359

​

18,966

​

43,626

​

Total

​

$

633,286

​

$

—

​

$

633,286

​

$

25,827

​

$

44,411

​

​

Three Months Ended March 31, 2022

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

Depreciation

Income

​

​

​

Gross

​

Intersegment

​

Net

​

&

​

from

​

​

​

Revenue

​

Sales

​

Revenue

​

Amortization

​

Operations

​

TTEC Digital

​

$

111,414

​

$

—

​

$

111,414

​

$

9,137

​

$

6,205

​

TTEC Engage

​

477,312

​

​

—

​

477,312

​

17,493

​

42,105

​

Total

​

$

588,726

​

$

—

​

$

588,726

​

$

26,630

​

$

48,310

​

​

​	​	​	​	​	​	​	​
​	​	Three Months Ended					​
​	​	March 31,					​
​	​	2023			2022
Capital Expenditures	​	​	​	​	​	​	​
TTEC Digital	​	$	2,274		$	1,591
TTEC Engage	​		11,395	​		15,100	​
Total	​	$	13,669		$	16,691

​

​	​	​	​	​	​	​	​	​
​	​	​	March 31, 2023			December 31, 2022		​
Total Assets	​	​	​	​	​	​	​	​
TTEC Digital	​	​	$	794,495		$	807,247	​
TTEC Engage	​	​		1,341,428	​		1,346,715	​
Total	​	​	$	2,135,923		$	2,153,962	​
​	​	​	​	​	​	​	​	​

​

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

​	​	​	​	​	​	​	​	​
​	​	​	​	​	​	​	​	​
​	​	Three Months Ended March 31,					​	​
​		2023			2022			​
Revenue	​	​	​	​	​	​	​	​
United States / Canada	​	$	444,035	​	$	412,250		​
Philippines / Asia Pacific / India	​		122,039	​		117,529	​	​
Europe / Middle East / Africa	​		34,455	​		31,565	​	​
Latin America	​		32,757	​		27,382	​	​
Total	​	$	633,286		$	588,726	​	​

X

- Definition

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