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v3.23.2

SEGMENT INFORMATION (Tables) | 6 Months Ended
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Jun. 30, 2023
SEGMENT INFORMATION [ABSTRACT] |
Schedule of Segment Selected Financial Data | Effective January 1, 2023, the Company completed a small reorganization of the internal reporting structure and one component from the TTEC Digital segment was reclassified and will now be included in the TTEC Engage segment. All balances have been recast for 2022 to conform to the updated segment presentation. The following tables present certain financial data by segment (in thousands): Three Months Ended June 30, 2023
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 117,585 | ​ | $ | — | ​ | $ | 117,585 | ​ | $ | 6,722 | ​ | $ | 7,154 | ​
TTEC Engage | ​ |  | 482,809 | ​ |  | — | ​ |  | 482,809 | ​ |  | 18,224 | ​ |  | 24,144 | ​
Total | ​ | $ | 600,394 | ​ | $ | — | ​ | $ | 600,394 | ​ | $ | 24,946 | ​ | $ | 31,298 | ​
​ Three Months Ended June 30, 2022
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 114,433 | ​ | $ | — | ​ | $ | 114,433 | ​ | $ | 7,545 | ​ | $ | 10,751 | ​
TTEC Engage | ​ |  | 489,817 | ​ |  | — | ​ |  | 489,817 | ​ |  | 18,769 | ​ |  | 25,133 | ​
Total | ​ | $ | 604,250 | ​ | $ | — | ​ | $ | 604,250 | ​ | $ | 26,314 | ​ | $ | 35,884 | ​
​ Six months Ended June 30, 2023
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 234,512 | ​ | $ | — | ​ | $ | 234,512 | ​ | $ | 13,583 | ​ | $ | 7,939 | ​
TTEC Engage | ​ |  | 999,168 | ​ |  | — | ​ |  | 999,168 | ​ |  | 37,190 | ​ |  | 67,770 | ​
Total | ​ | $ | 1,233,680 | ​ | $ | — | ​ | $ | 1,233,680 | ​ | $ | 50,773 | ​ | $ | 75,709 | ​
​ ​ Six Months Ended June 30, 2022
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | Depreciation |  | Income |
​ | ​ | Gross | ​ | Intersegment | ​ | Net | ​ | & | ​ | from |
​ | ​ | Revenue | ​ | Sales | ​ | Revenue | ​ | Amortization | ​ | Operations |
TTEC Digital | ​ | $ | 225,847 | ​ | $ | — | ​ | $ | 225,847 | ​ | $ | 16,682 | ​ | $ | 16,956 | ​
TTEC Engage | ​ |  | 967,129 | ​ | ​ | — | ​ |  | 967,129 | ​ |  | 36,262 | ​ |  | 67,238 | ​
Total | ​ | $ | 1,192,976 | ​ | $ | — | ​ | $ | 1,192,976 | ​ | $ | 52,944 | ​ | $ | 84,194 | ​
​ ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended | ​ | Six Months Ended | ​
​ | ​ | June 30, | ​ | June 30, | ​
​ | ​ | 2023 |  | 2022 |  | 2023 |  | 2022 |
Capital Expenditures | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | $ | 2,352 |  | $ | 2,476 |  | $ | 4,626 |  | $ | 3,473 | ​
TTEC Engage | ​ |  | 16,933 | ​ |  | 16,623 | ​ |  | 28,328 | ​ |  | 32,317 | ​
Total | ​ | $ | 19,285 |  | $ | 19,099 |  | $ | 32,954 |  | $ | 35,790 | ​
​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | ​ | June 30, 2023 |  | December 31, 2022 | ​
Total Assets | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
TTEC Digital | ​ | ​ | $ | 787,492 |  | $ | 807,247 | ​
TTEC Engage | ​ | ​ |  | 1,383,817 | ​ |  | 1,346,715 | ​
Total | ​ | ​ | $ | 2,171,309 |  | $ | 2,153,962 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
Schedule of Revenue by Geographic Area | The following table presents revenue based upon the geographic location where the services are provided (in thousands):
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | Three Months Ended June 30, | ​ | Six Months Ended June 30, | ​
​ |  | 2023 |  | 2022 |  | 2023 |  | 2022 | ​
Revenue | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
United States / Canada | ​ | $ | 414,854 | ​ | $ | 433,495 |  | $ | 858,890 | ​ | $ | 845,747 | ​
Philippines / Asia Pacific / India | ​ |  | 115,740 | ​ |  | 108,750 | ​ |  | 237,779 | ​ |  | 226,278 | ​
Europe / Middle East / Africa | ​ |  | 36,023 | ​ |  | 34,233 | ​ |  | 70,477 | ​ |  | 65,797 | ​
Latin America | ​ |  | 33,777 | ​ |  | 27,772 | ​ |  | 66,534 | ​ |  | 55,154 | ​
Total | ​ | $ | 600,394 |  | $ | 604,250 | ​ | $ | 1,233,680 | ​ | $ | 1,192,976 | ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​

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